Desktop PC error - new 9670 style...

So I just got this thing and installed the desktop software via the disc that came in the box.
I followed all the instructions but when I launched the program I got the following without anything from the blackberry program: BlackBerry Desktop Software has encountered a problem and needs to close.  We are sorry for the inconvenience.
I downloaded the software and did a "repair" of the installation and keep getting the same message.
No matter what I do I can't launch the desktop software program.
So far I am not very impressed with BlackBerry.
ML

Hey ml47000,
You should be able to find Desktop.log files under C:\Documents and Settings\<user name>\Application Data\Research in Motion\BlackBerry Desktop\Logs
The Application Data folder is hidden so you will have to show hidden files and folder under Tools>Folder Options>View>Show hidden files and folders
Let me know what you see at the bottom of the log file.
Thanks
-CptS
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