Desktop preview/Content Viewer Disappeared
I'm having a similar issue to http://forums.adobe.com/thread/910175?tstart=0 and http://forums.adobe.com/message/3961426#3961426.
Recently installed CS5.5 Master Collection on Windows 7 (32bit) and added the DPS Tools and then the Panel. Received the error about not having a compatible digital publishing plugin and followed this support doc: http://kb2.adobe.com/cps/918/cpsid_91890.html.
It was all working, access to Acrobat.com is fine, but Content Viewer no longer opens from either File>Folio Preview or the Preview button in the Folio Builder pane.
More than that, it has disappeared. A search of my system doesn't show it at all.
I'm 95% sure that it opened on my system earlier today and may have even had an icon (perhaps this was an older version or the one that came in the box?), but now Content Viewer doesn't load at all.
Please refer the KB Doc :http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html
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Desktop Adobe Content Viewer Launch Error
I'm trying to use the Desktop Adobe Content Viewer to preview my folios, however I'm getting the following error message:
Error: EncryptedLocalStore internal error
at flash.data::EncryptedLocalStore$/processErrorCode()
at flash.data::EncryptedLocalStore$/getItem()
at com.adobe.dmp.core.util::DeviceUtil/retrieveDeviceID()
at com.adobe.dmp.core.util::DeviceUtil/getDeviceID()
at com.adobe.dmp.viewer.command::ApplicationInitializationCommand/execute()
at org.robotlegs.base::CommandMap/execute()
at org.robotlegs.base::CommandMap/routeEventToCommand()
at MethodInfo-9548()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at org.robotlegs.base::ContextBase/dispatchEvent()
at DesktopApplication/initializeUI()
at MethodInfo-2301()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at com.adobe.dmp.framework.util::FrameDelayedCall/onEnterFrame()
After I dismiss the message, the content viewer opens up, but shows only a grey screen.
I'm using Mac OS X 10.8, InDesign CC 9.1 and Adobe Content Viewer 3.3.0. I've tried reinstalling the Content Viewer and AIR, but to no avail. It works fine when I preview on my iPad, the problem is only with the desktop.
Would appreciate if anyone has inputs on how to solve this.
Thanks!Hi Lohrii,
thanks for your help!
So I tried the following:
Download newest tools and install it
Create a new blank Folio (v30) with a simple page
Same error while starting preview from InDesign
I will now remove InDesign CC, test it and if this doesn't help I will reinstall CS6.
EDIT
Ok a complete reinstall of CS6 didn't help! I don't know what to do now. Any idea? -
Can't test PDF folio on desktop Adobe Content Viewer
Hi all,
I get an error when I'm trying to test my PDF formatted folio on my desktop Adobe Content Viewer.
I get the error in Dutch (my language) but roughly it translates: "This folio contains one or more stacks that are not yet supported for the Content Viewer for Desktop. PDF stacks are only supported in iOS-viewers."
This happens when I click "preview" in the folio builder. I work on a Macbook with Mac OS X Lion.
Help would be appreciated since I can't find anything about this issue with PDF formatted folio's on the internet!
Thanks.@Haeme – does not work for me. Sometimes yes, sometimes the Desktop Content Viewer is showing is a gray field.
Will test further, if there are any constraints concerning the rendering process of different objects.
Tested again. I had some MSOs on the second page that prevented rendering. They contain nothing but empty rectangles.
After removing ONE of the MSOs the rendering was fine. Did not matter if I removed the one or the other MSO.
Uwe -
Desktop content viewer disappeared
Hello,
I'm using cs6 design standard for mac. After an update of the "desktop content viewer" yesterday, I get an error message, whenever I try to preview the folder builder from indesign and the error says that indesign can't find the adobe content viewer.
So I called the adobe support hotline and tried every tipp the friendly man gave me, but still no content viewer.
I also tried to show the hidden files on my computer – nothing. But one thing is strange: there's no "installer folder" at the adobe folder in the library.
So how can I get the adobe content viewer back? Has anybody a solution for this problem?
That would be great!Please refer the KB Doc :http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html
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Ipad previewing - content viewer app
I have a folio which I am able to preview on my PC Content Viewer software, but will not seem to update on my iPad Content Viewer app.
I am running Folio Producer 12.2.4 on CS5.5.
I have updated the app to the most up to date version from the App Store. I have also tried uninstalling and reinstalling the app from scratch. It still won't load on my iPad!
Are there any common reasons for this that I can investigate? I have a pitch to deliver using the app at the end of the week - which if successful could mean investing in the DP Suite to a greater extent than we are now - but not if I can't preview the fruits of my testing!
All advice appreciated!I must say that's not my experience. I wish every piece of software I use had forums like this where within half an hour of posting a problem I had a solution. I couldn't care less if the solution is pretty or not, so long as it works.
Software companies can't win. They release something new this way, with an accompanying support forum, and they're accused of beta testing by proxy. They release something new, say it's finished and let us get on with it, and they're accused of not testing the product enough first.
I haven't paid a penny so far - all the folio testing I've done has been done for free. The plan is to pitch the concept to my company on the basis of what I've developed so far and if they go for it, then start paying. I won't put the money into something like this without being sure that some form of support exists. So far so good as far as I'm concerned!
And thanks again, Bob. -
Why oh why is Content Viewer disappearing every time from my HD...?
After upgrading the CS6 DPS tools Mac my Content Viewer was gone from my drive - again!
I know, I can go to /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer/ and run the installer, but I have to do so many times in a month (after AIR or Flash updates).
Today I had to again - but now I get an 'Installer damaged' message!
I'm stuck...Copying it over from backup could leave you behind with older versions. Download, and manually install the latest version from the installer here http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5514
Run the .dmg and browse to the location as in the screenshot below -
Re: Can't test PDF folio on desktop Adobe Content Viewer
Hi Bob,
I know this is an old thread, but I got this same error while following along with your DPS Essential Training Lynda.com tutorial, chapter "Previewing Your Work" on the desktop, using the tutorial files for that chapter as directed. I'm using CS6, and the viewer version goes no higher than 24; when I check for updates, there are none available. Might this error be related to viewer version or an error in my folio creation?Bob, Thanks. I figured as much. However, as mentioned, when I try to update through InDesign Help as you recommend in the tutorial, no updates show for Adobe DPS; also when I log in to the Folio Builder panel, I can't even use anything since it's not updated.
To circumvent, I downloaded the most recent update. But when I try to install, I get this message:
DPS Desktop Tools CS6 32.0.0 Update
Update is not applicable. Error Code: U44M2P28
Not sure where to turn next as clearly things need to be updated. Thanks for any insight. -
Untreated PDF Stack in content viewer on Macintosh
Hi,
I have often this message (or similar in French)
When I try ti read à published folio that i export from FOLIO PRODUCER.
I try to read the FOLIO format on my CONTENT VIEWER
UNTREATED PDF STACK in the PREVIEWER - content viewer on MACINTOSH
Is it because i have not the good Subscription for that ?
Or it is a version problem
ThanksHi Neil,
Related to this, is there a document which specifically and clearly explains the restrictions of the Desktop Content Viewer?
I.e.:
- Not able to display PDF format Folios
- Not able to play video formats .xyz and .xyy
- Not able to play audio formats .xyz and .xyy
etc
I've looked, but not been able to find a document that provides this information yet.
If it exists could you please provide a link?
Many thanks,
David. -
How do I download the most recent edition of Adobe Content Viewer for Windows so that I can re-install it?
Do you mean the desktop preview tool that installs with the InDesign tools? Or do you mean our Adobe Content Viewer for Windows 8.1?
Desktop preview tool: Can't install, locate Desktop Adobe Content Viewer
Adobe Content Viewer for Windows 8.1: http://apps.microsoft.com/windows/en-us/app/adobe-content-viewer/d3ae86c7-b96a-4547-b5e2-e e1e113207e7
Neil -
Lost three of my Digital Cinema Desktop Preview settings
I've come across a frustrating problem. I have lost the ability to choose three of my Digital Cinema Desktop Preview settings.
• Digital Cinema Desktop Preview-Main -- OK -
• Digital Cinema Desktop Preview -- not available
• Digital Cinema Desktop Preview-Full-Screen -- not available
• Digital Cinema Desktop Preview-Raw -- not available
I reinstalled Final Cut Studio 2 hoping that returning to Final Cut 6 would resolve the issue but it did not.
Any suggestions?Partial solution, if I remove my AJA KonaLH software and reboot my Digital Cinema Desktop Preview settings return. I tried re-installing AJAKonaLH6.0.2, 6.5 & 7.0 and in every case 3 of my Digital Cinema Desktop Preview settings would disappear. Now I suspect it was an update from Apple.
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Hi Guys I created my interactive document on Indesign 5.5 yesterday. I can view it on my desktop 'Adobe Content Viewer'. Is there a way I can view my document on the iPad without buying the expensive Adobe Digital Publishing suite? I don't want to publish the document, I just want to text it on the iPad? When I log into adobe acrobat I can't organise the files, I can only view the workspace!? Also the 'Adobe Content Viewer app' keeps telling me it needs to be updated?? Can anybody help?
Bob,
I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March. But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.
To keep putting this problem on Apple is somewhat of a shopworn technique (and I say this with all due respect.). Still, Apple commands fully 80+ % of the tablet market. They are the big dog.
Suggestions for the future: Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple. Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week! Many of us don't read them carefully. (Richard Dreyfuss reads them).
I have nothing but admiration for what Adobe software engineers are trying to do -- and these are nascent times to be sure. But it certainly seems like this launch is going poorly.
-- Jeff -
Adobe Content Viewer (desktop preview) issues
The Adobe Content Viewer (desktop preview) runs off the bottom of my screen (27") when viewing content from InDesign for the new iPad. Would like to be able to alter window size and be able to scroll down to view artwork at full size. Am I missing something simple?
I've downloaded the latest updates for the folio producer tools as well as the folio panel update.The Adobe Content Viewer for the desktop currently doesn't preview new iPad (2048x1536) folios properly. This desktop preview issue should be fixed in the next release.
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Preview working on Desktop Content Viewer - not on iPad
Hello all,
As the title suggests, I have a page layout with MSO's and buttons within it that works perfectly well on the content viewer, but then doesn't work on iPad.
To give a brief overview...
I have one MSO with 5 states... It is a block of text on the left with two buttons in a column on the right hand side of the page.
Each of these buttons when clicked reveals an image over the top of the text so you can gain an idea of what the text is talking about. So...
State 1: Text
State 2: Text w/ Image 1
State 3: Text w/ Image 2
State 4: Text w/ Image 3
State 5: Text w/ Image 4
Now as the images are two sets (I don't want you to be able to view them all in one go, one after the other) I've had to change the destination each button links you to within each Multi state. This is quite hard to explain, but I will try...
State 1
Button 1 clicks to: State 2
Button 2 clicks to: State 4
State 2
Button 1 clicks to: State 3
Button 2 clicks to: State 4
State 3
Button 1 clicks to: State 1
Button 2 clicks to: State 4
State 4
Button 1 clicks to: State 2
Button 2 clicks to: State 5
State 5
Button 1 clicks to: State 2
Button 2 clicks to: State 1
Essentially the flow is...
Read the text, click Button 1 to view Image 1, then Image 2... then another click takes you back onto the text.
Then clicking Button 2 to view Image 3, then Image 4... and then back onto the text again.
Obviously I am open to suggestions if I have approached the logic of this wrong, but I was just curious because as I said, it works on the desktop viewer and then not on the iPad.
To note: I have read up on potential bugs, and so have removed < >'s from the layering names, as well as making sure there are no transparencies as I've heard these can cause problems.
Many thanks,
LiamI have a similar problem. My folio has hyperlinks that bring the user to another page in the same article. They work on the content viewer on my mac but not on my ipad help anyone?
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OAM-Files do not run in the Content Viewer for Desktop anymore
After updating DPS today animations made with Edge Animate (OAM-Files) do not run in the Content Viewer for Desktop anymore!
What happened there? Any ideas?
Thanks for help!
I'm using mac OS 10.8.2 and InDesign CS6 CCI have updated Edge Animate today also with all files working & previewing perfectly within Edge. Upon publishing as OAM files for use in inDesign, the Poster loads as per usual, mark Play on Load interactivity on highlighted content holder as usual BUT when testing in Content Viewer file remains as a static poster image - unable to load animated atributes! I thought perhaps it may be a new viewing option so also uploaded page to DPS Acrobat Workspace & tested & the OAM file has not been assigned as inDesign. This is a massive issue! Our Magazine front cover needs its usual animation. Also tested previous files already live and they too do not view correctly in Content Viewer since update, as well are just a poster image! Adobe need to fix this fast!
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360 panorama not shown in preview on iPad with Adobe Content Viewer
Hello Forum -
I have a weired problem with the 360 panorama…
When I create the panorama using the overlay creator everything works perfect and the desktop preview is showing the panorama very fine.
On the ipad (after login with my adobe ID and downloading the Magazin) I get only a white page after tapping the defined Preview image.
I tried:
_deleted all images from the original folder
_renamed the files
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_published again to the Adobe server
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btw. all other elements like slideshows, videos, scrollable text etc. is working
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Best regards, gutscheTry opening the six images in Photoshop and using Save for Web & Devices to save the files. Try creating smaller files.
The current files you're using might be too much for the iPad to handle.
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