Desktop recording not working using Quality Management 10.0

Hello All,
I have currently installed QM version 10, integrated with UCCX 10.0 and CUCM 10.0 but no recordings are being saved. I'm using Desktop recording to store agents voice and screen. Below is the debug log from the QM Folder on the Agent desktop.
2014-06-03 20:10:52:039 DEBUG [0x1ee0] PhoneFinder.cpp[120] PhoneFinder::FindNextAdapter: Returning next adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
2014-06-03 20:10:52:044 DEBUG [0x1ee0] PhoneFinder.cpp[169] PhoneFinder::IsValidAdapter: Adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}) is valid.
2014-06-03 20:10:52:045 DEBUG [0x1ee0] PhoneFinder.cpp[202] PhoneFinder::FindConnectedPhone: Packet filter string: ((tcp or udp or ether[12:2] = 0x8100)).
2014-06-03 20:10:52:053 DEBUG [0x1ee0] PhoneFinder.cpp[310] PhoneFinder::FindConnectedPhone: Start checking packets from adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}) for next 420 seconds.
2014-06-03 20:17:52:256 DEBUG [0x1ee0] PhoneFinder.cpp[340] PhoneFinder::FindConnectedPhone: Finished checking packets from adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
2014-06-03 20:17:52:256 DEBUG [0x1ee0] PhoneFinder.cpp[350] PhoneFinder::FindConnectedPhone: Unable to detect phone on adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
2014-06-03 20:17:52:257 INFO [0x1ee0] QM0004 FindConnectedPhone: Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2014-06-03 20:18:52:258 DEBUG [0x1ee0] PhoneFinder.cpp[120] PhoneFinder::FindNextAdapter: Returning next adapter().
2014-06-03 20:18:52:259 DEBUG [0x1ee0] QMRegistry.cpp[443] QMRegistry::ReadSiteSetup: Key <MONITOR DEVICE> does not exist in node </SOFTWARE/Calabrio/QM/Site Setup>
2014-06-03 20:18:52:262 DEBUG [0x1ee0] PhoneFinder.cpp[93] PhoneFinder::FindFirstAdapater: List of adapters found(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4},\Device\Qmpdpc_{8D8AA378-035A-4AC0-B26B-771E3C981A67},\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
2014-06-03 20:18:52:267 DEBUG [0x1ee0] PhoneFinder.cpp[169] PhoneFinder::IsValidAdapter: Adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}) is valid.
2014-06-03 20:18:52:268 DEBUG [0x1ee0] PhoneFinder.cpp[202] PhoneFinder::FindConnectedPhone: Packet filter string: ((tcp or udp or ether[12:2] = 0x8100)).
2014-06-03 20:18:52:277 DEBUG [0x1ee0] PhoneFinder.cpp[310] PhoneFinder::FindConnectedPhone: Start checking packets from adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}) for next 420 seconds.
2014-06-03 20:25:52:110 DEBUG [0x1ee0] PhoneFinder.cpp[340] PhoneFinder::FindConnectedPhone: Finished checking packets from adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}).
2014-06-03 20:25:52:110 DEBUG [0x1ee0] PhoneFinder.cpp[350] PhoneFinder::FindConnectedPhone: Unable to detect phone on adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}).
2014-06-03 20:25:52:110 INFO [0x1ee0] QM0004 FindConnectedPhone: Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2014-06-03 20:26:52:114 DEBUG [0x1ee0] PhoneFinder.cpp[169] PhoneFinder::IsValidAdapter: Adapter(\Device\Qmpdpc_{8D8AA378-035A-4AC0-B26B-771E3C981A67}) is valid.
2014-06-03 20:26:52:114 DEBUG [0x1ee0] PhoneFinder.cpp[202] PhoneFinder::FindConnectedPhone: Packet filter string: ((tcp or udp or ether[12:2] = 0x8100)).
2014-06-03 20:26:52:126 DEBUG [0x1ee0] PhoneFinder.cpp[310] PhoneFinder::FindConnectedPhone: Start checking packets from adapter(\Device\Qmpdpc_{8D8AA378-035A-4AC0-B26B-771E3C981A67}) for next 420 seconds.
Can anyone assist and advise the solution.

Hi Ross;
Thanks for your response. I have verified that the agents are licensed. Sync the database.Restarted the Recording service as well
Staging/upload folder you mean this location C:\Program Files (x86)\Common Files\QM\recording .
I am getting the following error at present
2014-06-03 22:28:53:158 DEBUG [0x1f84] PhoneFinder.cpp[350] PhoneFinder::FindConnectedPhone: Unable to detect phone on adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}).
2014-06-03 22:28:53:159 INFO [0x1f84] QM0004 FindConnectedPhone: Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2014-06-03 22:28:53:159 DEBUG [0x1f84] RealTimeRecordingStatus.cpp[49] RealTimeRecordingStatus::send: AgentId=3;Cause=recording_no_phone_info;RecordingIP=10.1.3.200;State=RECORDING_FAILURE;Status=48;Type=END_POINT;

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