Desktop Redirector Stuck in "Verifying forwarding address"

We have a number of BlackBerrys using the Redirector and Desktop 4.7, and with our first Tour using the Redirector and Desktop 5.0 software, the Redirector stays in a non-operational "Verifying forwarding address" mode. This has not happened with the Curves and one Bold which installed fine and are operating using the Redirector without problems.
Any suggestions would be appreciated!
Solved!
Go to Solution.

Problem solved. A weak 1x signal and no wi-fi capability made forwarding address verification impossible. We placed the 9630 inside a car a block away - where the 1x signal was 4 bars - and the Redirector verified the forwarding address. I sure hope Telus is able to upgrade their network here -- slow, weak, and full of dead spots!

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Greetings,
You may have issues with Outlook and might want to remove and reinstall it (http://support.microsoft.com/kb/2398768).
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Occam's Razor nearly always applies when troubleshooting technology issues!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
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iOS: Force an app to close
http://support.apple.com/kb/ht5137
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Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
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iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
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http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
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Thank you for using Apple Support Communities.
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Desktop Redirector Stuck in "Verifying forwarding address"

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