Desktop redirector
Hi All,
I have 11 users on BES and exchange 2003. Of these 11 users 2 cannot send email from their 8120's because they are part of the DomainAdmins group. They are reluctant to set up another account to sync to as they are unable to remove their DomainAdmin permissions. I have one user who is using Desktop Manager and the redirector on his PC and it is working fine, the other user is using a laptop as his workstation and is not connected to the LAN 24/7. What I would like to do is set up one PC running Desktop Manager and the redirector for these 2 users and have them sync through an accounts set up on the exchange server both running through this one PC. My question would be is this possible and if so how do I do it.
Thanks
Hi there!
I don't think so...see this KB:
KB15049 What is BlackBerry Desktop Redirector
Good luck!
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ThanksYou should be able to view whether or not you're using BIS or BES.
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ThanksHi rosspce and welcome to the BlackBerry Support Community Forums!
The altered subject line is what's causing your problem. The BlackBerry Desktop Redirector looks for the specific subject line of RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2, so when "Spam" is added to the subject line, it is not recognized and thus not processed.
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This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BEGINETP 349
AatgeUEAAAAAIBAIMzA0MTk3QUIgEmtyZmFybUB2ZXJpem9uLm5ldADbCplyUAVDTUlNRQNA
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Being a novice what did I do wrong and what do I need to do to fix it?
Thanks
Solved!
Go to Solution.Greetings, and welcome to the BlackBerry.com Support Forums.
Step 1: You have installed Desktop Manager using the 'Desktop Redirector' option.
If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.
Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]
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DroidX version of Blackberry Desktop Redirector
Does the DriodX offer software similar to Blackberry's Desktop redirector. My employer prohibits direct exchange server connections for gathering Outlook email, but does permit Redirector to act as a fowarding service.
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Help!Hi and Welcome to the Forums!
To quickly answer, no...Redirector delivers only email.
Best.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
How to install desktop redirector
Ok I'm lost here, I've tried it on several PCs, same results - I never get prompted to install the Desktop Redirector for Outlook.
I followed these instructions -
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB16236&slic...
Step 9 never comes up. I selected 'work' - selected 'Outlook' then it bypasses step 9 and goes right to the final step. What am I doing wrong here?
Solved!
Go to Solution.Nevermind....apparently even thought the step never came up it was installed in the background.
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A user of mine is receiving numerious network@etp messages in her Outlook Inbox. She uses the Desktop Redirector NOT the Blackberry Internet Service. This worked flawlessly for several months until now. Besides the BB messages in Outlook she is also receiving duplicate messages on her BB. Please advise!
Hi and welcome to the forums!
You have desktop manager installed incorrectly.
Here is a fix: KB04254 Network@etp email
Thanks,
Bifocals
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Desktop Redirector Not Contacting Phone
Hi all, first I want to apologize if this has been covered before. New to the boards, and I wasn't able to find anything similar that had a solution.
With that out of the way: My boss's Desktop Redirector isn't working properly anymore with his 8330 phone. It used to work, from what i've been told, until recently. Oddly, *some* emails from his Exchange account are still getting to his phone, but not all of them. There doesn't seem to be a pattern to what gets sent and what doesn't, either. For instance, some things marked as spam by our filter get through, while some spam doesn't. Same with emails not marked as spam, and emails that come from our domain. I also tried to send emails from his phone (something I don't think he does) using his Exchange account, and it did not go through.
Also, the Redirector says the last time it made contact with the phone was almost 18 days ago, and all emails are added to the "pending" number and stay there, whether or not they are one of the ones that gets through.
All the settings appear to be correct in Desktop Manager. I uninstalled the older (4.-something) version of Desktop Manager and Redirector and installed the latest version on Blackberry's website. Same problems.
Thank you in advance for any help you can give me. I'm sorry if I left something important out. This has just kind of been relegated to me because I maintain our Windows-based systems, so I must know everything electronic. Please let me know if there's anything else you need to know.Its the exact same BB, same PIN. I have spent the last 20 minutes on the phone with tmobile - tried changing the fowarding address in regedit to my email (@tmo.blackberry.net), tried new service books, tried couple of other items - now being transferred to RIM as they are stumped.
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Where is the desktop redirector with Desktop Manager 6?
A client of ours had upgraded his version of Desktop manager to 6 from 5.something.
There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY
The icon for the redirector still shows up in his start menu, however, it says that it's not started.
Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.I've looked for this and cannot find it either. I want to be able to hide the Blackberry bar at the bottom of the screen when I minimized the software.
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Desktop Redirector Stuck in "Verifying forwarding address"
We have a number of BlackBerrys using the Redirector and Desktop 4.7, and with our first Tour using the Redirector and Desktop 5.0 software, the Redirector stays in a non-operational "Verifying forwarding address" mode. This has not happened with the Curves and one Bold which installed fine and are operating using the Redirector without problems.
Any suggestions would be appreciated!
Solved!
Go to Solution.Problem solved. A weak 1x signal and no wi-fi capability made forwarding address verification impossible. We placed the 9630 inside a car a block away - where the 1x signal was 4 bars - and the Redirector verified the forwarding address. I sure hope Telus is able to upgrade their network here -- slow, weak, and full of dead spots!
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I have a Blackberry 700 and am running desktop software version 4.3. We have an Exchange server 2003 email system. My problem is that the email forwarding is extremely intermittant - Outlook shows messages coming in fairly frequently, but the Blackberry might only forward a few to the device every 12 to 24 hours. The redirector will show that a lot of messages are pending (20 to 50). The OS is windows XP pro with Outlook 2003.
Hey Mogart,
Welcome to the BlackBerry Support Community Forums.
Just a question about your BlackBerry, is there a different model number for your BlackBerry, since I could not find anything about the 700.
Now is this computer always left on to have delivery sent down to the BlackBerry?
Also have you thought of upgrading your BlackBerry Desktop Manager to the latest 5.0.1?
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)! -
I constantly receive [email protected] emails on both my handheld and in my inbox. I'm not running the redirector and instead am using my works internet exchange mail. I had no problem for about a year, then all of the sudden I started receiving the network messages constantly, even at night when I'm not sending any email. I did notice that on my handheld under email setup it says (2) as if to indicate there are two email addresses set up. But when I acess the setup menu there is only one email. Any ideas? It is very frustrating to have to keep deleting all these network emails.
Solved!
Go to Solution.I may have fixed it with this article. http://bit.l y/mK79yg I deleted CMIME and CICAL service books. I'll post back if this fix works. Funny though, I never had this problem previously. It just started randomly one day.
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