Desktop S/W Won't Recognise Bold 9700

I'm new to this forum and have a new BB Bold 9700 - great phone! But I want to use the Bluetooth Sync capability. I have loaded all the latest S/W for the notebook and the device (eg., DTS/W 6).
The phone is now paired and connects reliably with my Win7 notebook. However, DTS/W won't reliably find the device (ie, rarely finds it) - even when the device is connected to the computer.
I've read widely on this forum and been into Desktop Options/Bluetooth etc and all is in order there. Found all the relevant (seven) drivers (ie BB Desktop Service and BB Bypass Service) after lots of research on various forums.
So now DTS/W connects on some occasions. But rarely! Last time, I had the phone connected to the PC and DTS/W connected instantly, synced quickly - all fine. Disconnected and tried again shortly after. DTS/W showed "Connecting" for ten minutes. Sync started in the meantime, progressed slowly (10 minutes) but completed successfully. Disconnected the device and then tried again a few minutes later and DTS/W did not recognise the device - which is the normal situation.
At one stage, with the phone connected to both the PC and the DTS/W and the "slow sync" in progress, the phone rang and connected through the notebook! Answered using the notebook mike and speakers!! Presumably because the device is connecting to the notebook using the Headset Audio Gateway Service.
All quite baffling and I'm hoping someone has some answers. Is it possible to get a Bold 9700 to reliably sync with DTS/W 6?

Hi there!
Just to clarify: the phone successfully pairs with the notebook.
It is the Desktop S/W that does not recognise the phone! I would have thought that a phone that was already successfully paired would automtaically be recognised by the DeskTop Software.
Any suggestions gratefully accepted.
Cheers.

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A bump should be used after a minimum of 24 hours of non-repliance as this is a User-to-User community forum. Everyone here are volunteers.
Be patient and I'm sure someone will get to your post soon enough.
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Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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drumfly wrote:
Or, should I pull out my old Palm TX... it would probably work better.
lol, oh yea.
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MichaelJacobsen wrote:
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-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

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Do not forget to backup your device if possible, but with restore be careful, restore only needed information AddBook SMS Messages, but for no any case Options or etc...
BBSAK (if needed) - BBSAK web page
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Operating system (firmware) - for official OS From Rogers
for leaked (non-official) download from Leaked OS 6.0.0.499 for the BlackBerry 9700
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TMOBILE BRANDED PHONES ONLY
After the install update file do the steps below (NOTE: only applies to Tmobile branded phones)
C:/Program Files/Common Files/Research in Motion/Shared/Loader Files/9700M_OS6/Java then locate and delete;
1.net_rim_theme_tmobile_BlackBerry6_480x360_b.cod
2.net_rim_theme_tmobileeu_BlackBerry6_480x360_b.cod
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Go To
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Be sure to click Likes! for those who have helped you.
If your query is resolved then please click on “Accept as Solution”.

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Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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please keep me posted, Sabrina31523.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop S/W Won't Recognise Bold 9700

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