Desktop Screen Flashes Between a Blue Screen and a Desktop Screen

Product: HP ENVY TouchSmart 15t-j000 Select Edition CTO Notebook PC, Model C9G48AAR, Product Number: C8P45AV
Problem: After logging in, the screen flashes the Start Screen on and off in random fashion, and is unresponsive to any input.
Effort: We followed the instructions on the HP web site for this symptom (Desktop Screen Flashes Between a Blue Screen with a Blank Taskbar and a Desktop Screen on Startup (Windows 8)), but it failed at step 8 - the Start Screen flashes in Safe Mode with no way to find or enter the "Control Panel" step. We have also rolled back the system to the last restore point, reseated the memory, and reset the BIOS - all HP recommended processes for video problems.
Current Status: We always look to resolve any problems via the HP web site first; this one had us stumped. We went to the "Contact HP" to chat with a service agent, but discovered that our warranty expired eight days ago. We were directed to this forum for assistance. The laptop is my son's and is being used for his college courses. We need any help you can provide as quickly as possible. Thanks!
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Hi @bdfloyd ,
The unfortunate thing is I can not answer a Microsoft practice or when they will remove something.
Sorry.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi @bdfloyd ,
The unfortunate thing is I can not answer a Microsoft practice or when they will remove something.
Sorry.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Desktop Screen Flashes Between a Blue Screen and a Desktop Screen

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