Desktop shortcuts frozen

For the last 2 days my Desktop shortcuts have not been responding by using the mouse pointer. Have no response, however, can open programmes using Office icon on bottom toolbar with mouse pointer. Have renewed Norton anti virus system recently, But nothing else out of the ordinary.   Please help. Only new to forum so need to use baby steps.  Thank You  

Hi,
Terrigal2 wrote:
For the last 2 days my Desktop shortcuts have not been responding by using the mouse pointer. Have no response, however, can open programmes using Office icon on bottom toolbar with mouse pointer. Have renewed Norton anti virus system recently, But nothing else out of the ordinary.   Please help. Only new to forum so need to use baby steps.  Thank You  
 Post the model name and product number of your HP product.
For most OSes hold the CTRL and ALT keys and tap the S key 
What is the OS that is installed?
Your issue is called lost associations.  
Did you recently do a repair install or a restore?
regards,
erico 
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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