Desktop Software 5 on Win 7 - no Outlook for sync

Hello
had to re-install my laptop and went for Win7. Installation went fine and most of the s/w is working. So far so good. Installed BB Desktop Software 5.0.1 and got the error message during installation (as shown on the picture).
DS starts normally and detects my BB 8800. The only function that does not work is the sync with Outlook 2007. In the config box it does not offer the option to sync with Outlook. Is the error and this related? What do I have to do to fix this? Already removed and installed DS again. No change. Outlook works fine and the installation finished without any error message.
Thx for the help.
-MiBa
Solved!
Go to Solution.

Hey MiBa_EMEA,
Welcome to the BlackBerry Support Community Forums.
I would recommend trying to repair your Microsoft Outlook and then try running Desktop Manager again.
Here is a link to our knowledge base article on how to perform the detect and repair.
http://www.blackberry.com/btsc/KB02403
-ViciousFerret
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Don't know if you got your answer by now, but thought I'd try to help.
First, let me preface by saying I use Vista, not XP, but my Outlook is 2007.
Next, you need to be careful as to which versions of the software you use both (a) on your Blackberry desktop and (b) on your Blackberry itself. For example, I use the 8703e via Verizon, but so far the phone's software only goes up to 4.2, which is two iterations short of Blackberry's latest smartphone software. Why do they do this? Because they typically introduce the new software via a new phone via an "exclusive" with a certain carrier, leaving all other users to either salivate or switch to the "exclusive" carrier. Over time (6 months to a year) the "new" software may get rolled out to patient users with (by then) "older" phones, but they clearly want to incentivize consumers to just upgrade to new phones via special carriers.
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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jmguad62 wrote:
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The "New Message" link is at the top left of each forum section page.
1. If any post helps you please click the below the post(s) that helped you.
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i'm not sure either. i am also running Windows 7 Ultimate 64 Bit but havent had any problems.
try contacting @BlackBerryHelp
If you have an answer to your question then please click “Accept as Solution”
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

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Hi,
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sounds corrupted.
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uninstall the desktop manager, and install "4.7 without Media Manager"
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry desktop software non vede profilo outlook 2013

BlackBerry Desktop Software, ver. 7.1.0.37 del 13/12/2012 (pacchetto 39)
BalckBerry Torch 9860, ver. soft. 7.1 pacchetto 2061
Outlook 2013 di Office Home and Business 2013 64 bit (installato da aggiornamento Office 2010 64 bit)
Windows 8 64 bit
Premetto che fino a ieri, prima dell'aggiornamento da Office 2010 a Office 2013, tutto andava regolarmente.
Con l'aggiornamento il Desktop Software di Rim non riconosce più Outlook 2013 come programma di posta predefinito (nonostante che sia come tale impostato sia in Outlook che in pannello di controllo di Windows).
Nel tentativo di impostazioni della sincronizzazione non consente di selezionare il Profilo Outlook in quanto mostra la lista profili come vuota.
Il profilo di Outlook è unico "Outlook", e presente nella visualizzazione in pannello di controllo per le impostazioni Outlook.
Si è già tentato il "ripara" della installazione di Office, con "cambia" dall'Installa (come anche citato su altre discussioni in merito a errori simili però con altre versioni di abbinamento)
Si è già disinstallato e ri installato Desktop Software di Rim.
Come dichiarazione esplicita la versione di dicembre 7.1 di desktop cita fino alla versione Outlook 2010, davo però scontato che trattandosi di una interoperabilità su aspetti che pensavo standardizzati fosse trasparente.
Altro messaggio di errore riconduceva alla mancata attivazione di "Redemption".
Dopo alcune ricerche sembrerebbe più un problema di Desktop che di sistema Office.
Vi è qualche modo, anche operando sul registro di sistema, di riallineare il tutto ?
Si sa se verrà in futuro mantenuto il supporto di sincronizzazione con Outlook sia in BlackBerry Desktop Software che in BlackBerry Link ?
Grazie
Saluti
Roberto Pierini

Hi and Welcome to the Community!
Interesting...I actually cannot determine at all why it ever worked for you...the Desktop Software is not compatible with Outlook 2013...refer:
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
Unless it's Outlook that got upgraded? You were not clear about exactly what was upgraded...but, if it was Outlook, then that would indeed explain it...the upgrade took you to a version of Outlook that is not supported.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error when configuring Desktop Software with Outlook 2007 Calendar

Hello,
I am trying to find some help for a problem I'm having with a Blackberry 8100. I would like to use the Desktop Software 5.0 in conjunction with Outlook 2007 (on Windows 7 64 bits) to sync the calendar between the device and the computer. Actually I pretend to change Lotus Notes (which worked perfectly) for Outlook 2007.
The problem appears during the configuration process on the Desktop Software. I go to the configuration wizard for the calendar, choose Outlook, select bidirectional syncronization and then after clicking Next a small window appears (it happens also with both one-way options).
The window has Error as title and no other text, just an OK button. After closing it the wizard goes on asking for which Outlook profile to sync with. Unfortunately, the drop menu list does not show any profiles, it is completely blank.
I've tried creating, removing and renaming new profiles helplessly, as the error windows appears again and no profile is listed.
How could I solve it? Any idea would be appreciated.
Thanks for your help,
Roger

Hey becgps,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing a detect and repair in Microsoft Outlook and then attempt to setup the configuration?
For more information about Detect and repair: www.blackberry.com/btsc/KB02403
Let me know if you experience the problem after this.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

I downloaded new desktop software and try to sync with 8530 but wont sync to outlook contacts and calander

i had blackberry desktop manager on my work computer and use to sync with outlook perfectly. 2 weeks ago i did a backup then sync as normal. i lost over half of my 600+ contacts and alot of calander listings on my phone. tried to sync again from computer to phone and lost more contacts and calander listings. so i tried to restore from the backup and lost more data. i reinstalled software from the cd i recieved last year when i purchased the 8530. the desktop software would not find outlook and would not sync. i deleted softwaqre and just downloaded new blackberry desktop software. it still will not find outlook on my computer and will not sync.
any suggestions what i may be doing wrong on getting software to find and sync with outlook?

Hey Bryanw,
Welcome to the BlackBerry Support Community Forums.
First check your default services on the device under Options, Advanced Options, default services.
If the default services are configured correctly I would suggest try creating a new MAPI profile as outlined in this article http://btsc.webapps.blackberry.com/btsc/KB02083 and then reconfigure the Desktop Software as shown here http://www.blackberry.com/btsc/KB17022
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop Software Manager hanging on sync with outlook

My Desktop Software Manager is hanging when I try to sync my blackberry with outlook. It was working with XP, but I recently upgraded to Windows 7 and now it is not. I have the latest version fully updated and I have tried uninstalling and reinstalling the software. Anyone know how to fix this issue? Thanks.

Hello doctork91 and welcome to the BlackBerry Support Community Forums.
Do you get an error message during the sync or does the progress bar not seem to progress and no data is being read?
Can you provide the Outlook version you are using, the Desktop Software you are using as well as if your Windows 7 is 32bit or 64 bit?
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop software causes Windows 7 to crash

I have been using Desktop Software for ages now, very successfully on the Windows XP Pro platform. I have now changed to Windows 7 Pro. Although I have downloaded and installed the latest Desktop software build, which is supposed to be Windows 7-compatible, it is certainly not on my machine.
What happens is this: When I first install the Desktop software, and start it, and use it to sync with Outlook, it works fine. Eventually of course I shut down the computer at the end of the session.
The problem occurs when I next trry to boot up. Every time I do this I get a blue screen crash long before any welcome screen appears. The blue screen doesn't last long enough for me to read what it says but the effect is clear - no boot until a repair of some sort is done. I have found that the only way to achieve a successful boot after this is to take the repair option and then the restore option to a time before installing the Blackberry Desktop software.
This has happened so many times now, with other software and hardware being installed at different times perfectly successfully. Only Blackberry Desktiop software causes these crashes. I have gone through this process at least a dozen times now, all with exactly the same effect.
Does anyone have any idea what might be going on here?

ive recently run into this problem as well with windows 7 on my gf's pc. both got 9700 bold's mine worked out fine with vista, but her comppy wont boot. bout as far as i can get from school is to walk her through booting into safe mode to uninstall the bb app til i can get home lol.. kinda screwwy that i cant really find much useful information about it in the past hour or so
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Desktop Software 5 on Win 7 - no Outlook for sync

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