Desktop software 6.0.1 crashes

I do not get any logs for the desktop software but have this windows event view.
EventType clr20r3, P1 rim.desktophelper.exe, P2 6.1.0.36, P3 4eb85344, P4 presentationframework, P5 3.0.0.0, P6 4bb2dd31, P7 625d, P8 e1, P9 system.windows.markup.xamlparse, P10 NIL.
I have tried several renames of .dll files that were suggested as fixes. Even tried te reigional language change whch did not fix problem.
Any ideas as to what is causing this?

It sounds like you are having some general PC problems thats causing the desktop manager to crash. I can't analyze the dmp file, but is there a PC support person available to look at this? I'd want to uninstall the blackberry desktop manager, manaully check for and delete any folders associated with the desktop software, manually delete all references from the registry that have the words "research in motion" and "blackberry" and do a registry cleaner using ccleaner. I'd then reboot, run windows update and then reinstall the desktop manager.
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Desktop Software crashes

I have a user with an XP Pro machine that Desktop Software 6 has started crashing when you try to load it. The error/exception log is below and I would appreciate any ideas as to where I should look to solve the problem,
Thanks!
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-01-19 14:25:05.304]
14:25:15.580|FATAL|1|Exception|0|Fatal Error
Microsoft.Practices.Composite.Modularity.ModuleInitializeException: An exception occurred while initializing module 'Rim.Desktop.Shell.MyBlackBerry'.
    - The exception message was: Activation error occured while trying to get instance of type MyBlackBerryApplication, key ""
    Check the InnerException property of the exception for more information. If the exception occurred
    while creating an object in a DI container, you can exception.GetRootException() to help locate the
    root cause of the problem. ---> Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
   at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.HandleModuleInitializationError(ModuleInfo moduleInfo, String assemblyName, Exception exception)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesThatAreReadyForLoad()
   at Microsoft.Practices.Composite.Modularity.ModuleManager.OnModuleTypeLoaded(ModuleInfo typeLoadedModuleInfo, Exception error)
   at Microsoft.Practices.Composite.Modularity.FileModuleTypeLoader.BeginLoadModuleType(ModuleInfo moduleInfo, ModuleTypeLoadedCallback callback)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.BeginRetrievingModule(ModuleInfo moduleInfo)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModuleTypes(IEnumerable`1 moduleInfos)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesWhenAvailable()
   at Microsoft.Practices.Composite.Modularity.ModuleManager.Run()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.InitializeModules()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at Rim.Desktop.Shell.App.Main()
14:25:15.580|FATAL|1|Exception|0|Fatal Error - Inner Exception
Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
   at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
14:25:15.596|FATAL|1|Exception|0|Fatal Error - Inner Exception
Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
   at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
14:25:15.596|FATAL|1|Exception|0|Fatal Error - Inner Exception
Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
14:25:15.596|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-01-19 14:31:42.664]
14:31:45.149|FATAL|1|Exception|0|Fatal Error
Microsoft.Practices.Composite.Modularity.ModuleInitializeException: An exception occurred while initializing module 'Rim.Desktop.Shell.MyBlackBerry'.
    - The exception message was: Activation error occured while trying to get instance of type MyBlackBerryApplication, key ""
    Check the InnerException property of the exception for more information. If the exception occurred
    while creating an object in a DI container, you can exception.GetRootException() to help locate the
    root cause of the problem. ---> Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
   at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.HandleModuleInitializationError(ModuleInfo moduleInfo, String assemblyName, Exception exception)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesThatAreReadyForLoad()
   at Microsoft.Practices.Composite.Modularity.ModuleManager.OnModuleTypeLoaded(ModuleInfo typeLoadedModuleInfo, Exception error)
   at Microsoft.Practices.Composite.Modularity.FileModuleTypeLoader.BeginLoadModuleType(ModuleInfo moduleInfo, ModuleTypeLoadedCallback callback)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.BeginRetrievingModule(ModuleInfo moduleInfo)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModuleTypes(IEnumerable`1 moduleInfos)
   at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesWhenAvailable()
   at Microsoft.Practices.Composite.Modularity.ModuleManager.Run()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.InitializeModules()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at Rim.Desktop.Shell.App.Main()
14:31:45.165|FATAL|1|Exception|0|Fatal Error - Inner Exception
Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
   at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
   at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
14:31:45.165|FATAL|1|Exception|0|Fatal Error - Inner Exception
Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
   at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
   at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
14:31:45.181|FATAL|1|Exception|0|Fatal Error - Inner Exception
Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
   --- End of inner exception stack trace ---
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
14:31:45.181|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Do you have Rim.Desktop.Services.PolicyManager.dll somewhere?
C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Modules\Rim.Desktop.Services.PolicyManager.dll
Looks like it's having problems with it.

Desktop software causes Windows 7 to crash

I have been using Desktop Software for ages now, very successfully on the Windows XP Pro platform. I have now changed to Windows 7 Pro. Although I have downloaded and installed the latest Desktop software build, which is supposed to be Windows 7-compatible, it is certainly not on my machine.
What happens is this: When I first install the Desktop software, and start it, and use it to sync with Outlook, it works fine. Eventually of course I shut down the computer at the end of the session.
The problem occurs when I next trry to boot up. Every time I do this I get a blue screen crash long before any welcome screen appears. The blue screen doesn't last long enough for me to read what it says but the effect is clear - no boot until a repair of some sort is done. I have found that the only way to achieve a successful boot after this is to take the repair option and then the restore option to a time before installing the Blackberry Desktop software.
This has happened so many times now, with other software and hardware being installed at different times perfectly successfully. Only Blackberry Desktiop software causes these crashes. I have gone through this process at least a dozen times now, all with exactly the same effect.
Does anyone have any idea what might be going on here?

ive recently run into this problem as well with windows 7 on my gf's pc. both got 9700 bold's mine worked out fine with vista, but her comppy wont boot. bout as far as i can get from school is to walk her through booting into safe mode to uninstall the bb app til i can get home lol.. kinda screwwy that i cant really find much useful information about it in the past hour or so
about the only thing that has shown up was a 'problem signature 07' screen saying badpatch.. apparently no decent error code to lookup.. help!

BB Desktop Software crashes at start.

Hi folks,
I just downloaded the latest blackberry desktop software from the official website. Downloaded and installed. But whenever i start the program, it always crashes.
The first error would be
Rim.DesktopHelper has encountered a problem and needs to close.
The error report states:
EventType : clr20r3 P1 : rim.desktophelper.exe P2 : 6.1.0.36
P3 : 4eb85344 P4 : microsoft.practices.composite P5 : 2.0.1.0
P6 : 4eb851a2 P7 : 12b P8 : 50 P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
2. BlackBerry Desktop Software has encountered a problem and needs to close.
The error report states:
EventType : clr20r3 P1 : rim.desktop.exe P2 : 6.1.0.36 P3 : 4eb85358
P4 : system.configuration P5 : 2.0.0.0 P6 : 4889de74 P7 : 277
P8 : 14 P9 : ioibmurhynrxkw0zxkyrvfn0boyyufow
I hope there are solutions to such error. Awaits for replies! (:

I have the same problem!!

Desktop Software crashes when clicking on "Configure Settings"

Hi,
I am a Blackberry newbie having bought my first one yesterday: a Bold 9780.
I installed the Desktop Software that came with the CD on my notebook running Windows 7 Professional. When Desktop Software started up after installation, I immediately got an error message that said "Rim.Desktop.Autoupdate has stopped working" and it then tries to search for a solution which didn't work.
However, Desktop Software managed to open up nicely despite that problem. In the main window, I went through the setup procedure as prompted. But when I got to "Organizer" and click on "Configure Settings...", it will attempt to do so but will crash with a message saying "Black Berry Desktop Software has stopped working". I have tried it several times and had the same response.
I have spent close to 8 hours through the night reading through all the message and forums here and on other websites and have tried countless ideas: clean uninstall and reinstall, register DLL files, etc. but nothing works. I have even tried installing the previous version 5.0.1 which also has some issues with being unable to open device database or something like that.
Getting this desktop software working is very important as I need to import all my work contacts from Outlook 2007 to my new 9780.
I am really at my wits end and would appreciate any help.
Thanks so much.

Hi, thanks for the reply. I tried the steps mentioned at the sites you linked but none of them helped at all. Upon further searching, I found a KB article mentioning that the crashing issue has been escalated with no solution as yet. It recommended that DM 5.0.1 be used instead.
So I did a clean uninstall of Desktop Software 6, downloaded DM 5.0.1 and went through the setup as documented. Did a sync and encountered a new problem. I check through and found some articles that recommended I try to narrow down the problem. I managed to sync my "task" and "notes" list on Outlook 7 with the BB Bold 9780 with no issues. But when I tried to sync the "Calendar" and "Address Book", it failed. Opening the log file, I discovered this error:
On 12/05/2010 21:59
One-way sync from Microsoft Outlook Contacts to Device Address Book
First System: Device
Second System: Microsoft Outlook
Second System File Name: Address Book
Conflict Resolution: Notify
Device Data Source: "Default"
--> Failed to open device database!
Total Inputs From First System: 0
Field mapping used for translation:
   Device Microsoft Outlook
   First Name ---------------------- First Name
   Middle Name --------------------- Middle Name
   Last Name ----------------------- Last Name
   Title --------------------------- Job Title
   Company Name -------------------- Company Name
   Work Phone ---------------------- Business Telephone Number
   Work Phone 2 -------------------- Business Telephone Number 2
   Home Phone ---------------------- Home Telephone Number
   Home Phone 2 -------------------- Home Telephone Number 2
   Other Phone --------------------- Other Telephone Number
   Work Fax ------------------------ Business Fax Number
   Mobile Phone -------------------- Mobile Telephone Number
   PIN ----------------------------- User Defined String 1
   Pager --------------------------- Pager Number
   Internet Address1 --------------- Email1 Address
   Internet Address2 --------------- Email2 Address
   Internet Address3 --------------- Email3 Address
   Address1 ------------------------ Business Address Street 1
   Address2 ------------------------ Business Address Street 2
   City ---------------------------- Business Address City
   State/Prov ---------------------- Business Address State
   Zip/Postal Code ----------------- Business Address Postal Code
   Country ------------------------- Business Address Country
   Home Address1 ------------------- Home Address Street 1
   Home Address2 ------------------- Home Address Street 2
   Home City ----------------------- Home Address City
   Home State/Prov ----------------- Home Address State
   Home Zip/Postal Code ------------ Home Address Postal Code
   Home Country -------------------- Home Address Country
   Notes --------------------------- Body
   Interactive Handheld ------------ User Defined String 2
   1-way Pager --------------------- User Defined String 3
   Salutation ---------------------- Title
   Web Address --------------------- Web Page
   Direct Connect ------------------ Radio Telephone Number
   Categories ---------------------- Categories
   Picture ------------------------- Contact Photo
   Birthday ------------------------ Birthday
   Anniversary --------------------- Anniversary
   Nickname ------------------------ Nick Name
   Home Fax ------------------------ Home Fax Number
Internal Error #4238.
Translation Canceled!
Again I googled it and came up with nothing that worked. Stuff I tried:
1) Cleared the database using the "Advanced" function in "Backup and Restore" but that didn't help either.
2) Deleted the "IntelliSync" folder and re-configured the sync and tried it again. Nada.
3) Created a new empty profile on Outlook 2007 with no calendar or address book entries just in case there are some corrupted entries there, reconfigured DM 5.0.1 to sync from that and overwrite all data on my Bold 9780 and that didn't work either.
4) To be sure, I even tried to sync from Yahoo. And those DM did successfully log in, the same error as above pop up.
I would hazard a guess that DM 5.0.1 is not able to open the Bold 9870's database. Not sure why.
I think I should mention at this point that I am using Windows 7 Pro Edition and Outlook 2007. I am not using any enterprise nor any wireless sync. All I am trying to do is to get my address book and calendar entries onto that DARN Bold 9780 with the supplied cable.
I am thinking that maybe DM 5.0.1 may not be able to access the database on my Bold because it's running OS6.
Any ideas?

Desktop software keeps crashing when it tries to sync organizer info

Normally, I use Outlook for all of my emails/calender/whatever it is that I happen to be doing, and aside the occasional duplicates of contacts or appointments (if you happen to know how to avoid this as well, I swear, I will build a temple in your honor!), I haven't had any real trouble. Since Outlook has randomly decided to stop working with my live email account, and since that's pretty much the only reason I actually really use outlook, I decided to give windows calender a try and see if it would sync all right with my phone. I exported a calender and did a one-way sync to my blackberry without any problems...but now, any time I connect my phone to the computer, it automatically tries to sync the phone to the calender and crashes.
I realize it's probably a simple fix and I'm probably missing something completely obvious....but does anyone know what I'm doing wrong and how to FIX it?

Hi kkthekitty,
Welcome to the Support Community!
Can you please provide more information on the synchronization issue you are having?
What version of BlackBerry® Desktop Software do you have installed?
What is the full error message you receive when synchronizing your calendar?
Is your calendar stored locally in a .pst file on your computer or are Microsoft® Outlook® and Windows® Calendar connecting with your calendar in Windows Live™ webmail to synchronize?
Thanks,
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Palm Desktop Software Crashing during Export

Everytime I try to export my address data to a vCard file, the Palm Desktop software crashes and closes without exporting any data. Any ideas why this is occurring? I have tried reinstalling the latest Palm Desktop software without any effect. I am using a Mac (OS X 10.4.x).
Post relates to: Treo 650 (Verizon)

I am also crashing when exporting the vcard files, not when exporting tab files (tab text useless anyhow); palmdesktop did not crash with my wife's Vcard file however, so I suspect some files are not compatible with the format for export, maybe for example with files without first names? If I find solution, will post (more than a thousand readers are looking at this problem: IPhone buyers like me?)
Post relates to: Tungsten E

Desktop Software 6.0 Crashes when starting

My desktop software keeps crashing on startup. I followed other advise and removed all my .NET frameworks and the BDS, rebooted. Supposedly it is supposed to ask me to download the .NET framework when installing but never did. Uninstalled BDS again and rebooted. Installed 4 NET. Rebooted and installed BDS 6.0 bo47 and still it crashed.
I can't seem to find the solution. Can anyone help?
Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: Rim.Desktop.exe
Application Version: 6.0.0.43
Application Timestamp: 4c758111
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e0434f4d
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 4105

Run it in compatibility mode for Windows Vista SP2, and it will work.
(right-click the shortcut, choose the compatibility tab, choose Windows Vista SP2 from the drop-down, click apply, then double-click the shortcut).
Yes, that's really dumb.
RIM: YOU SUCK.

Desktop Software 6 crashes during installation - Help

Well, I finally got myself a BB Pear 3G. I've been trying since morning to very unsuccessfully install the desktop software 6 so that i could synchronise my contacts etc. Unfortunately, the install keeps crashing.
I'm using a Win XP Professional on Dell Latitude. The following are the things that happen when the self extractor is started:
The extaction passes through beautifully
The setup ask for language, and english (US) is selected
Then it goes to the screen where additionall items need to be installed and shows
On clicking install I find the following the following screen and then the installation ends
I thought there might be an issue with my downloaded file and tried downloading the install file twice, but with the same result. I have also downloaded version 5 but am facing the same issues.
Would appreciate help and any ideas on what is happening.
Thanks
Priamrules

Well, I finally got myself a BB Pear 3G. I've been trying since morning to very unsuccessfully install the desktop software 6 so that i could synchronise my contacts etc. Unfortunately, the install keeps crashing.
I'm using a Win XP Professional on Dell Latitude. The following are the things that happen when the self extractor is started:
The extaction passes through beautifully
The setup ask for language, and english (US) is selected
Then it goes to the screen where additionall items need to be installed and shows
On clicking install I find the following the following screen and then the installation ends
I thought there might be an issue with my downloaded file and tried downloading the install file twice, but with the same result. I have also downloaded version 5 but am facing the same issues.
Would appreciate help and any ideas on what is happening.
Thanks
Priamrules

Desktop Software 6.1 crashes whenever I connect my device.

I've seen a lot of people having problems with the version 6 software but can't seem to find any definitive solutions.
I've been swapping around computers recently and installed the Desktop Software on two Windows 7 64 bit machines.
The program starts up fine, but as soon as it recognises my Curve, bring up the 'You've Connected a New Device' screen, it crashes with a message saying that 'a problem has caused the program to stop working correctly'.
In the mean time, I have managed to back up the curve with a number of XP machines and using V5 on my current machine.
One of the 64 bit machines worked fine with a 6.0xx installation and has only had problems since I updated. The other is brand new; therefore it seems to just be a problem with the latest version in my case.
Are there any fixes or anywhere to download previous versions of the software?

hi,
thanks for quick reply.
Am running a Windows 7 64-bit system with latest service packs, updates, etc and latest DM software.
have not tried a different profile or device yet so will do so and see if it works then, not sure what UAC is?
FYI - i did have the following update run this morning "
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB2656355)" which i have uninstalled to see if it makes a difference but Dm still crashing.
Any help is much appreciated
Edits:
sorry- guessing UAC = User Account Control?
have plugged in a 9000 and the DM works no problems so it looks like the problem is specific to my handheld?
i remember that the first time i plugged in the phone this morning Ireceived an error for the onboard storage media on the phone and then ran a "media repair" application that popped up on the phone to repair the storage media. Have tried to connect phone with the MicroSD inserted and removed from the phone but still DM crashes.
Any clues?
Edit 2:
this is the error log from my PC - am not sure how to resolve?
Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-01-05 10:58:47.890]
10:59:12.963|FATAL|51|Exception|0|Fatal Error
System.IO.IOException: The directory name is invalid.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at System.IO.Directory.GetFiles(String path)
   at Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d__7.MoveNext()
   at Rim.Common.Filesystem.FolderPath.<GetChildren>d__3`1.MoveNext()
   at Rim.Common.Filesystem.FolderPathExtensions.<GetChildFiles>d__6.MoveNext()
   at Rim.Media.Common.LibraryIdVersionManager.UpgradeWmsFilesForWmp(IFolderPath settingsFolder)
   at Rim.Media.Common.LibraryIdVersionManager.UpgradeTransactionFiles(IFolderPath settingsFolder)
   at Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(MediaPaths mediaPaths, MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem, Boolean isContentStore)
   at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(Boolean isDftpMode, Object token)
   at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

Blackberry Desktop Software crashes on start up

Hi
I just bought new BB and downloaded Blackberry Desktop Software in order to connect my device to my laptop however after downloading and installing when I tried to run the software it crashes.
I need to connect it to my laptop.
Any help or guidance is highly appreciable.
Thanks,
Sunny Sharma

Hello ben1107
I have already given this information earlier in this thread however here is the information you looking for :
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
Blackberry Desktop Software Version 6.1.0.35

Desktop software crashes on open

I have done a clean uninstall a few times now, deleting all user settings.
The last time, I also manually deleted all registry entries, all folders on the computer relating to RIM / Blackberry, and then ran CClean to further run through the registry.
Installing 710_b039_multilanguage.exe on an XP SP3 laptop.
It installs fine - no errors, but when you go to run, it crashes.
Should I try to find a v6 package?

Hi and Welcome to the Community!
It sounds like you've already done what is suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
There is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software Crashes While Syncing... after initial reboot

This not my phone, I only have to make it work here in the office.
Device: Tour 9630
Carrier: Sprint
OS: Windows 7 Enterprise, 32-bit
Email: Outlook 2010, 32-bit
I can install the desktop software and get the phone to sync with Outlook Calendar and Address book just fine.
I can then sync and sync and sync all day... until I reboot the PC.
Then when I sync the desktop software will begin crashing at some point during the sync. Sometimes during the address book sync, sometimes during the calendar sync, and sometimes immeadiately.
Now if I close and restart the desktop manager and try again, it might work, it might not.
I'm not sure why it would sync fine right after setup but after reboot I have problems.
Any ideas?
Thanks.

Hey theknight571,
Welcome to the forums.
Try doing a clean uninstall of the BlackBerry Desktop Software. Then reinstall it in an admin account on the PC. http://bbry.lv/rbGsYK Once this is completed configure and try to sync again to see if you have the same issue.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop software crashes during synch

Problem with synching using Desktop Software. Crashes when "Reading from Microsoft Outlook... at record 72 of 174." Always crashes at record 72.
No problem with first step of reading 174 device addresses.
Have Bold 9000.
Solved!
Go to Solution.

Hi again,
I dug a little deeper in the public KB's in the hopes of finding one that would assist in finding the record. Unfortunately I didn't find anything quite that specific, but I found these:
KB11366 Records skipped during synchronization using BlackBerry Desktop Manager
KB05313 Clear the address book database on the BlackBerry smartphone
Hopefully one of them will work for you. Be very careful with anything about wiping out data...it does as it says, so make sure you are protected with backups (both of desktop data as well as BB data).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Desktop Software 6 with Lotus Notes 2-way Calendar Sync crashes

Hi everybody
I use Lotus Notes 8.5.1 and uptdated my BB Desktop Software to version 6.
Always when I choose the option "2-way sync BB to calendar", my Desktop Software crashes. I just can sync one way from calendar to BB.
What can I do?
Best regards
Urs
Lotus Notes 8.5.1
BB Bold 9700
Dektop Software 6
Device Software 5

Hmmm...OK, then the only thing I can think of is a clean start over...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software 6.0.1 crashes

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