Desktop Software 6.1 crashes whenever I connect my device.

Question

I've seen a lot of people having problems with the version 6 software but can't seem to find any definitive solutions.
I've been swapping around computers recently and installed the Desktop Software on two Windows 7 64 bit machines.
The program starts up fine, but as soon as it recognises my Curve, bring up the 'You've Connected a New Device' screen, it crashes with a message saying that 'a problem has caused the program to stop working correctly'.
In the mean time, I have managed to back up the curve with a number of XP machines and using V5 on my current machine.
One of the 64 bit machines worked fine with a 6.0xx installation and has only had problems since I updated. The other is brand new; therefore it seems to just be a problem with the latest version in my case.
Are there any fixes or anywhere to download previous versions of the software?

Answer 1

hi,
thanks for quick reply.
Am running a Windows 7 64-bit system with latest service packs, updates, etc and latest DM software.
have not tried a different profile or device yet so will do so and see if it works then, not sure what UAC is?
FYI - i did have the following update run this morning "
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB2656355)" which i have uninstalled to see if it makes a difference but Dm still crashing.
Any help is much appreciated
Edits:
sorry- guessing UAC = User Account Control?
have plugged in a 9000 and the DM works no problems so it looks like the problem is specific to my handheld?
i remember that the first time i plugged in the phone this morning Ireceived an error for the onboard storage media on the phone and then ran a "media repair" application that popped up on the phone to repair the storage media. Have tried to connect phone with the MicroSD inserted and removed from the phone but still DM crashes.
Any clues?
Edit 2:
this is the error log from my PC - am not sure how to resolve?
Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-01-05 10:58:47.890]
10:59:12.963|FATAL|51|Exception|0|Fatal Error
System.IO.IOException: The directory name is invalid.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at System.IO.Directory.GetFiles(String path)
   at Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d__7.MoveNext()
   at Rim.Common.Filesystem.FolderPath.<GetChildren>d__3`1.MoveNext()
   at Rim.Common.Filesystem.FolderPathExtensions.<GetChildFiles>d__6.MoveNext()
   at Rim.Media.Common.LibraryIdVersionManager.UpgradeWmsFilesForWmp(IFolderPath settingsFolder)
   at Rim.Media.Common.LibraryIdVersionManager.UpgradeTransactionFiles(IFolderPath settingsFolder)
   at Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(MediaPaths mediaPaths, MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem, Boolean isContentStore)
   at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(Boolean isDftpMode, Object token)
   at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()