Desktop Software 7.1 Install Error

I'm getting the following error when installing the latest Desktop Software onto a new Windows 7 (64 Bit) laptop:
"Some of the installation files from the previous versions of the software could not be removed. Make sure that no other application is using these files."
Install gets past the point where it creates the desktop shortcut, but then rolls back.

System Requirements
BlackBerry Desktop Software v7.1
Hardware requirements
Intel® compatible 1 GHz or higher processor
512 MB of RAM
USB 1.1 or higher USB port
Screen resolution of 1024x768 or greater
100 MB of free hard disk space for typical installation
Software requirements
Windows® XP SP3 or later, Windows Vista®, Windows 7 or Windows 8
If you’re using a 64-bit Windows XP computer, you must install a hotfix from Microsoft®. Learn about and download the Microsoft hotfix.
Microsoft® .NET Framework 3.5 SP1 or an active Internet connection
iTunes version 7.7.1 or later, or Windows Media® Player version 10 or later, for music synchronization
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Computer meets all the requirements?

Similar Messages

Blackberry Desktop Software won't install on PC "Installation files cannot be validated."

Blackberry Desktop Software won’t install on PC “Installation files cannot be validated." KB article 28396 couldn’t get past # 4 because no digital signatures tab. Removed desktop software initially because it would not update.
Mark

I have the same problem, "Torch"
Acer,Windows XP
Blackberry Desktop will not install
RE; Cannot Vaidate
....Scanned internet, unable to find correct Formula to do so

Can't install Desktop Software properly with out Error 1406

Hello All,
I am running Win 7. Just can't seem to get the desktop software installed witout the Error 1406 coming up. I have tried doing a clean uninstall a few times but still can't get done.
I have no trouble with getting it done in XP on my other compters!
Here's the full Error messege;
Could not write value discription to key \Software\MozillaPlugins\@Rim.com/webSLLauncher,
version =1.0. Verify that you have sufficient access to that key or contact your support personnel.
Solved!
Go to Solution.

Hi there!
I agree...a full start over is in order. And, for your easier reference, here is the procedure that I give out.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Get a "Blackberry Desktop Software has stopped working" error message when I click on the icon

Here are the details of the error message
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 6.1.0.35
Problem Signature 03: 4dee095a
Problem Signature 04: Rim.Common.Filesystem
Problem Signature 05: 6.1.0.35
Problem Signature 06: 4dee0876
Problem Signature 07: 216
Problem Signature 08: 1d
Problem Signature 09: System.IO.DirectoryNotFound
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
I have tried uninstalling the software and re-installing and I get the same thing each time. Any ideas on how to fix this? I can't sync my computer and my phone...thank you!

See:
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

Desktop Software won't install on Vista

I'm having trouble installing the Blackberry Desktop Software onto my Windows Vista computer, how can I solve this issue?

Graeme wrote:
I am having the same issue with VISTA I have tried downloading v4.3 from the website but to no avail. I have received the error unable to access VBScript runtime..... any ideas
I'm having the same problem every time I try to install BB Desktop software 4.3. I have even tried to run start.exe as administrator, even though I'm logged in as administrator, and I still get the error. I think it was error code 2738 if I recall correctly.* edit Sovled the problem. I goggled the error code and and after several sites I found the answer at http://www.nitropdf.com/kb/article.aspx?id=10106&cNode=3D8W4P
Message Edited by mmyers on 06-13-2008 10:52 PM
Marc Myers
How-To Advertise Specialties

PALM DESKTOP SOFTWARE DOES NOT INSTALL

I had installed palm desktop software for mac on my computer & it was working fine.I downloaded the software update & tried to install it but it is not installing & it gives a error message.I tried telling about this problem to palm support & they told me to uninstall everyfile related to palm desktop & try re-installing the package but still the error message pops up during installation. I even tried uninstalling isync which palm support advised me to do but still the error remains please help. The error message is as follows:
application launch failure
the application "transport monitor" could not be launched because of a shared library error:
"h<TransportMonitor><TransportMonitor><Hotsynclib.PPC><_ct_16CTransportRel
MacFP18opaquetransportRefUc>"
when I try to force quit the installation I can see configlaunchservices( not responding) & the launcher.I hope this much information is enough for you guys to pin point the problem.
Please help

I have a problem with my Palm IIIxe syncronization via Keyspan's serial adapter to USB. Prior to installation of 10.4.7 the whole kludge worked (ah, the beauty of Mac hardware & software) and the my old PowerMac G4 connected fine. Now, it fails. The hardware connection is good, as pushing the 'Hotsync' button on my Palm's cradle actives the HotSync Manager 3.1 & a screen pops up informing me of the start. Unfortunately, it does not progress from there & the Palm times out saying there was a failure to communicate.
PowerMac G4, iBook G3 900 MHz, iMac G4 800 MHz Mac OS X (10.4.6) Palm IIIxe

Blackberry Desktop Software experiences an unknown error

I am able to sync everything into my phone except music. Ever since iTunes had an update BB Desktop manager has not been experiencing an "unexpected error" and cannot sync music.
Anyone know how to fix this.

Hi and welcome to the forums!
Are you running iTunes version 7.7.1?
"BlackBerry® Desktop Software v6.0.1 and v6.0.2 requires iTunes version 7.7.1 or later or Windows Media Player version 10 or later for music synchronization"
Thanks,
Bifocals
KB27155 “Music services failed to load, an unexpected error occurred” when trying to synchronize Music on the BlackBerry Desktop Manager.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Blackberry desktop software cannot update my error 507 9800touch phone

my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no BlackBerry® Software available.
i have read around but no solutions. please help as am desperate

Hello,
Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, use this process:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
freexrythem wrote:
"There is no BlackBerry® Software available."
Most often, that message is the result of one (or more) of the following:
There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
There is more than one BB OS package installed to the PC...which can confuse the Loader tool
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT1338 blackberry desktop software not getting installed

I have bought Blackberry curve 9220 and wanted to snyc to my mac. I did download Blackerry Desktop Software for the same from the Blakberry website, but its not opening or installing. It is just showing error as "illegal seek", Please assist.

Where does it show that error?
Does the dmg mount, or is it during the mounting process you see that error? If so, try downloading it again as it is damaged.

Desktop Software Installation causes errors from sleep mode

After I install the desktop software, when my laptop wakes from sleep mode, I get an error message saying "Idle Task Manager" is not working. When I uninstall the software the message goes away.
I'm running Windows 7 64-bit on a lenovo thinkpad. Anyone know how to fix this?

Some suggestions: go to the list of downloads for the T500/W500 series and look at the list of problem fixes for the most recent and prior BIOS updates for your machine (look for the "Summary of Changes" section 2/3rds into the document). If you are still using an older BIOS version and a fix is listed for something like your problem--the descriptions are really minimalistic, so it's not easy to judge--then you might want to consider a BIOS upgrade.
Since a BIOS update affects a truly critical part of your notebook, and a mistake can lead to a totally disabled machine, reading the NOTES section of that document is essential before updating the BIOS: there may be prerequisites to doing it correctly.
Usually just using the ThinkVantage System Update application is the most simple way of doing the update. BIOS updates, if they are available for your particular machine, are listed on the "Optional" tab in the application. It is wise to temporarily disable any active anti-virus or malware scanning software before doing any Lenovo Updates, and especially so before a critical update like the BIOS.
If you use the Intel AMT features, then probably you should also update the firmware/software for that as well, since it ties into the rest of the BIOS. (Again, thoroughly examining the updates' Notes document is essential before proceeding.)
I hope this helps.

Creative Cloud Desktop app won't install error 207; Adobe server?

Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

Cannot Download Desktop Software for PC - 404 Error!

Hi All - I have tried to use the Feedback option for the Web Admin but my emails keep bouncing because the RIM system seems to think my feedback does not fit via email. So, here is the message I was trying to send in to RIM to help get to the bottom of this. Anyone feel free to pipe up and let me know what is going on or offer some suggestions... I'm totally open to anyone's help at this point. Thanks!
Sent: Tuesday, May 29, 2012 3:15 PM
To: '[email protected]'
Subject: 404 Error - BB Desktop for PC Download
Hi There,
I am attempting to download the desktop application for PC (v7.0.0 B60) via:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
I get the “HTTP 404 Not Found” when I click on the <Download> button on the page. The Browser I am using is IE 8. When I used Chrome to try this download, the 404 error came up and displayed the following HTTP path with the error:
http://downloads.blackberry.com/swdownloads/700_b060_multilanguage.exe?__dlmt__=1338341133_85465aa0b...
Here is my system info in case you need it:
OS Name           Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer            Microsoft Corporation
System Name    ZTRLDNB46
System Manufacturer      Dell Inc.
System Model    Latitude D531
System Type     X86-based PC
Processor          x86 Family 15 Model 104 Stepping 1 AuthenticAMD ~1795 Mhz
BIOS Version/Date         Dell Inc. A02, 8/13/2007
SMBIOS Version 2.4
Windows Directory         C:\WINDOWS
System Directory           C:\WINDOWS\system32
Boot Device       \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer        Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name        ZTRSERVE\cbolte
Time Zone         Eastern Daylight Time
Total Physical Memory    2,560.00 MB
Available Physical Memory          1.07 GB
Total Virtual Memory      2.00 GB
Available Virtual Memory            1.95 GB
Page File Space 4.22 GB
Page File           C:\pagefile.sys
Can you please let me know if this is a BB RIM website issue?
FYI – I can get the downloader to start downloading the MAC .dmg file without a problem. Thanks for your help!
Cheers!

Hi and Welcome to the Community!
Interesting...well, I am downloading it right now with no 404, which would I think rule out a problem at the RIM webisite end. So, the only thing I can think of is that there is something in your internet routing that is somehow blocking it. Maybe you should start over from this point:
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
I was also going to comment that RIM does not yet support Desktop Software 7.x, but that seems to have changed sometime today!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Desktop Software version 7 Synchronization Error

I get the following error while synchronizing my Outlook calendar
"CRRecurringl:: SetRecurringDates: Start date is invalid".
I did not have any problems synchronizing prior to upgrading Blackberry Desktop to version 7.

I had the same problem. This is what I found out and how to fix it. Tech Support at RIM walked me through it though it took awhile.
From browsing online, it seems this problem occurs when you change from two way sync in the Desktop Software to one way, then change back to two way. To fix it, you need to first make sure you have all of your information current in Outlook. Then, go into the Desktop Software and under Device choose Delete Data. You can then Select Data and choose only Calendar. After that is done, do another sync, and everything should be okay.

BlackBerry Desktop Software 10 Silent install

How to silently install BlackBerry Desktop Software 10?
The command from 4.5 to 7.1 did not work.
Only /s Installs the Driver of Desktop Software 10,
but I want to install it complete.

This info should apply to BB Link:
http://docs.blackberry.com/en/smartphone_users/deliverables/45274/About_silent_install_1396126_11.js...

Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Software 7.1 Install Error

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