Desktop Software and Core Applications Upgrade

About 2-3 times a week when I link my phone with my Desktop Software, I am told there is an upgrade to the Core Applications software. I did the upgrade yesterday (Wednesday), and when I connected them again today (Thursday) it says there is another upgrade available. Is this normal, or is my software not really installing the upgrade each time? When I was on the Blackberry site, I had it check my phone and was told there are no updates available. Is this only checking the OS or does it also check Core Applications software?

Here's how I resolved my issue:
1. On the DM's Applications page, click the "Import files" button.
2. Drill down to the folder containing the .alx files of the BB OS. In my case, that would be "C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\9800M_v6.0.0.284_P6.4.0.120"
3. Select the alx files shown.in the files window..
4. Click the "Open" button of the dialog box.
5. Wait for DM to finish processing the selected files.
Voila! Now I see all the apps.
Maybe RIM's software and/or system engineers can explain how the DM software got into the condition where it apparently had not selected the .alx files.

Similar Messages

Desktop Software 6.0 (PC) does not show OS 6 system software and core applications

I have installed DM 600_b047 on my PC (running WinXP w/ SP3). I have also installed both OS 6.0.0_rel862 and 5.0.0_rel1385 on the same PC. When I connect my Bold 9000 to the PC, DM shows everything that is installed on the device. However, when disconnect the Bold and I connect my Torch 9800, DM shows only the third-party apps installed on the device. DM does not show the System Software, Core Applications, Phone, etc. that are installed on the Torch.
On another PC (also WinXP w/ SP3), I have installed the same DM and OS software. DM on the latter PC shows all System Software, Core Apps, 3rd-party apps, etc. of both the Bold and Torch.
I would appreciate any suggestions how to get my other PC to show all BB software installed on the Torch. I have already uninstalled and reinstalled the DM and OS software on the one PC. It did not resolve my issue.
Thank you.

Here's how I resolved my issue:
1. On the DM's Applications page, click the "Import files" button.
2. Drill down to the folder containing the .alx files of the BB OS. In my case, that would be "C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\9800M_v6.0.0.284_P6.4.0.120"
3. Select the alx files shown.in the files window..
4. Click the "Open" button of the dialog box.
5. Wait for DM to finish processing the selected files.
Voila! Now I see all the apps.
Maybe RIM's software and/or system engineers can explain how the DM software got into the condition where it apparently had not selected the .alx files.

Cannot download desktop software and the one downloaded won't install

I've tried several times to download the blackberry desktop software and I've been having trouble downloading; it keeps been constantly interrupted during download. i was able to get a full version later but it did not install. it said something about the installation file not been validated and i should try again. i've been on it for a long while and don't know what to do.

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Desktop software and Windows xp

Hi, can anyone help me I am trying to download the drivers for the desktop software but it is not working. I am running windows xp sp3 32 bit. and a BB Torch 9800. I have uninstalled my previous BB desktop software and was hoping by installing a newer/different version that I might finally be able to sync my BB with my desktop.
Thank you

Hi and Welcome to the Community!
Sadly, from merely "it is not working", there is little to deduce...you'd need to tell us exactly the steps you attempt and exactly the results of each step, including the exact and complete content of any error messages presented to you. But, from "it is not working", there really is no way to make any sort of guess that would help you.
Nevertheless, perhaps some of the things in this thread will be of use to you:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software and windows 8

When I launch desktop software (6.0 bundle 2647), it does not find my Torch 9800. I am using Windows 8, 64 bit. How can I sync my Outlook with my Bberry??

HI and Welcome to the Community!
Please refer to this to be sure you've properly done what is required:
KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8
Also, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Otherwise, I would suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (though I've no idea how to modify the instructions for Windows 8), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, but those likely won't work for you given Windows 8. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I have accidently established two (2) iclouds accts. This is causing major problems. How do I delete one acct?? Also today I tried to sync my Blackberry 9930 with the BB Desktop software and I lost all my addresses on my BB phone

I lost all of my contacts on my Blackberry 9930 phone while trying to sync it with the Blackberry Desktop software since I upgrade from Mobile me to ICloud on my Mac book. It seems that the Desktop Software can't recognise ICloud contacts/Groups and my calendar will now not sync either. My husband has a Mac Pro and a Blackberry and is having the same problems.
I some how have two (2) icloud accounts. How can I delete one??? Please help!

You can't actually delete an iCloud account but you can remove it by signing out at System Preferences>iCloud if it is the promary account, or in Mail, Contacts & Calendars if the secondary, and then juste ignore it.
The Blackeberry can only sync with data held under 'On My Mac'. iCloud can only sync with data under 'iCloud'.
When you set up iCloud your calendars and contacts were moved to the iCloud server. If you want to use Blackberry you will have to move them back to 'On My Mac' and not sync with iCloud: it's one or the other.
To move calendars, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
To move contacts, File>Export as vCard when you have selected all your contacts, then delete the contacts under iCloud, make 'On My Mac' the default and reimport the vCard.

Desktop Software and Roxio

To Everyone at Blackberry
I'd just like to thank you for causing me to spend almost 20 hours to date fixing all the problems with my PC (windows XP pro) that your awful sotware has caused.
i really do NOT want to put this software back on my PC or any other computer until you can assure me it is safe. In any case, it won't open from the downloads on your website anyway! the original version on the CD enclosed with my phone is clearly corrupt.
is there any way of transferring files to and from my phone without using your damaging product? if not, i will NOT be replacing my blackberry phone with another one when it comes up for upgrade from my supplier next year.
surely you must realise from the number of issues identified on this site and the complete failure of any of your 'fix it' advice, that your software it unsound and not fit for the purpose it was supplied for.
JA

Hello and Welcome to the Forums!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
As to your specific question, to move files to/from the BB, you need to enable Mass Storage Mode and have the USB drivers installed onto your PC...the full DTM package is not required to use your BB as a USB drive (or drives, if you also have a Media Card).
For reference, here is a post written by our very own Xandrex that discusses it:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/HOWTO-use-your-blackberry-as-a-US...
While, in his post, Xandrex references an older driver version, the most current versions can be obtained here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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MAC Desktop software and Blackberry 9900 OS7

I am not sure if it is justy me but having huge synch problems with my new 9900. The orginal format of the BB software have options to the left of the screen for Calendar, contacts, tasks and notes. This does not appear anymore as with my previos Bold. I have downloaded the latest update to my MAC but still no joy. Any ideas??
Rgds,
Rick.

I have this same problem with you when I just updated to the new Desktop Software, I was syncing music and contacts fine until that update. This is really bugging me right now. I need to sync music and photos. It's much easier. HELP
EDIT: found the problem. got this from a previous thread. Resize the application window. Everything will come back again

Blackberry Desktop Software and Palm Desktop v6.2

I am a happy new Blackberry so far, but have come across something that is very annoying. I am attempting to move the data off my Palm TX, but the Blackberry Desktop does not recognize the version of the Palm Desktop software that I am using.
What is making this difficult:
It appears that I have an unsupported version of Palm Desktop (at least from Blackberry's perspective).
I do not have the option to go to an older Palm Desktop version. Older versions do not run on Vista.
I do not have Outlook.
Any thoughts?
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.
Solved!
Go to Solution.

Well, I finally got my Palm data transferred. First, I was pleasantly suprised that Yahoo actually does have support for the Task List, which was the only thing I thought it was lacking. I performed a sync of my BB with Yahoo and saw that a test entry of each type was uploaded to Yahoo and vice versa. Therefore, my problem was then a matter of getting the Palm data up to Yahoo.
Approach 1: Use the Yahoo Sync tool with the Palm Desktop.
Result: Didn't work. Yahoo Sync doesn't support Palm Desktop 6.2.
Approach 2: Save the Palm data to an archive file and use the Yahoo Import tool.
Result: Didn't work. The file format for Palm Desktop 6.2 was not supported by Yahoo.
Approach 3: Dig a flaky notebook out of my workshop and install an older version of the Palm Desktop.
Result: I got the Palm Desktop installed, then noticed that this notebook had Outlook on it. I synched my Palm with Outlook, then installed the Yahoo Sync tool. Performed a sync and all my Palm data was sucked up into Yahoo. Went back to my Vista machine and ran the BB sync and all the Yahoo data came down.
Finally!
Thanks for all your help.
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.

Blackberry Desktop Software and 9800 Torch

I attached my cellphone to my PC and I see it charging. I open Blackberrry Desktop Software but it acts like I need to connect my cellphone even though it is already connected. What do I have to do to get the software to recognize my 9800 Torch ?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry desktop software and itunes music sync problem

Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 6.1.0.35.
I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.

I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
Hope this helps!

Desktop Software and syncing with Outlook 2010

When will we see the upgrade to Desktop Software that syncs with Outlook 2010?

RIM has stated in August.
http://www.blackberry.com/btsc/KB20654
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Desktop Software and Bluetooth (not just a rehash of the same problem!)

Hoping someone here can help me! I'm just about to go batty.
Long story - so I'll just skip to the relevent parts. I'm trying to connect my (T-Mobile) 8800 to my PC (it's an old Sony desktop, that did not come with bluetooth support. Running SP3) I've purchased a Rocketfish (Best Buy's cheapo brand?) Bluetooth USB adapter. I set that up, it read my 8800 just fine, did the key stuff, etc.
The problem is that the BlackBerry Desktop Software is not accepting that particular adapter. I've read what I think is every article (!) on the topic, and I understand that the Desktop Software only works with the outdated drivers that come with SP2 - no 3rd Parties. I uninstalled the software, and stuck the adapter back in, and let windows install with its driver. It seems to be calling it "Broadcom 2045 Bluetooth 2.0 USB-UHE Device."
Now, I have no Bluetooth icon in the taskbar, and none in the control panel, either. Obviously, the Desktop Software is a no-go, too.
Can anyone please let me know some suggestions? I've tried this (http://www.vinsvision.com/Articles/tabid/66/EntryID/13/Default.aspx) etc. I've called T-Mobile, tried to call RIM (though I didn't want to pay $50 for support that probably won't fix the issue?) and wasted the entire day!
Should I just return the new adapter and buy one that is represented in SP2? Are there any newer ones that are? I read someone say they found a belkin one that worked on Ebay. Would prefer an option that, if required to buy a new item, could do it locally ASAP.
Thanks in advance everyone!

Hi and welcome to the forums!
Read the my last post concerning Blackberry and using windows native BLUETOOTH drivers:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=9...
Thanks,
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Wrong Phone Number Listed when connected to desktop Software (and a few other probs)

I just downloaded the New Desktop Software. When I connect my Tour, it displays the wrong phone number.
I got this phone from a friend. It has been wiped and all. I wonder why it displays her phone number instead of mine. My phone calls out and recieves calls and messages just fine. It aggreavates me though. below is the screenshot of it. please help
http://i694.photobucket.com/albums/vv308/dixie_boysles/screen.jpg
-Blackberry Tour 9630
-5.0.0.484 OS
US Cellular Customer

I am having the same problem.

Desktop Software and Core Applications Upgrade

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