Desktop software and playbook

I am running windows XP Professional service pack 3 on my corporate laptop- Installed and uninstalled the Desktop software 3 times will not recognize my playbook or sync up. Sends an error message saying thier is a rim transcoder issue. Help any ideas- the whole purpose of buyng the PlayBook for me was productivity for work and at this point it does not work with my lap top. Looks like in reading the forum this has been problem with Rim for years. Know wonder apple has kicked the **bleep** out of them, device maker who was not software or services capable company. Anyway suggestions to get this thing fuctional would be greatly appreciated
Thanks,
Todd

Yup

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Cannot download desktop software and the one downloaded won't install

I've tried several times to download the blackberry desktop software and I've been having trouble downloading; it keeps been constantly interrupted during download. i was able to get a full version later but it did not install. it said something about the installation file not been validated and i should try again. i've been on it for a long while and don't know what to do.

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Desktop software and Windows xp

Hi, can anyone help me I am trying to download the drivers for the desktop software but it is not working. I am running windows xp sp3 32 bit. and a BB Torch 9800. I have uninstalled my previous BB desktop software and was hoping by installing a newer/different version that I might finally be able to sync my BB with my desktop.
Thank you

Hi and Welcome to the Community!
Sadly, from merely "it is not working", there is little to deduce...you'd need to tell us exactly the steps you attempt and exactly the results of each step, including the exact and complete content of any error messages presented to you. But, from "it is not working", there really is no way to make any sort of guess that would help you.
Nevertheless, perhaps some of the things in this thread will be of use to you:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software and Palm Desktop v6.2

I am a happy new Blackberry so far, but have come across something that is very annoying. I am attempting to move the data off my Palm TX, but the Blackberry Desktop does not recognize the version of the Palm Desktop software that I am using.
What is making this difficult:
It appears that I have an unsupported version of Palm Desktop (at least from Blackberry's perspective).
I do not have the option to go to an older Palm Desktop version. Older versions do not run on Vista.
I do not have Outlook.
Any thoughts?
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.
Solved!
Go to Solution.

Well, I finally got my Palm data transferred. First, I was pleasantly suprised that Yahoo actually does have support for the Task List, which was the only thing I thought it was lacking. I performed a sync of my BB with Yahoo and saw that a test entry of each type was uploaded to Yahoo and vice versa. Therefore, my problem was then a matter of getting the Palm data up to Yahoo.
Approach 1: Use the Yahoo Sync tool with the Palm Desktop.
Result: Didn't work. Yahoo Sync doesn't support Palm Desktop 6.2.
Approach 2: Save the Palm data to an archive file and use the Yahoo Import tool.
Result: Didn't work. The file format for Palm Desktop 6.2 was not supported by Yahoo.
Approach 3: Dig a flaky notebook out of my workshop and install an older version of the Palm Desktop.
Result: I got the Palm Desktop installed, then noticed that this notebook had Outlook on it. I synched my Palm with Outlook, then installed the Yahoo Sync tool. Performed a sync and all my Palm data was sucked up into Yahoo. Went back to my Vista machine and ran the BB sync and all the Yahoo data came down.
Finally!
Thanks for all your help.
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.

Desktop software and windows 8

When I launch desktop software (6.0 bundle 2647), it does not find my Torch 9800. I am using Windows 8, 64 bit. How can I sync my Outlook with my Bberry??

HI and Welcome to the Community!
Please refer to this to be sure you've properly done what is required:
KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8
Also, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Otherwise, I would suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (though I've no idea how to modify the instructions for Windows 8), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, but those likely won't work for you given Windows 8. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I have accidently established two (2) iclouds accts. This is causing major problems. How do I delete one acct?? Also today I tried to sync my Blackberry 9930 with the BB Desktop software and I lost all my addresses on my BB phone

I lost all of my contacts on my Blackberry 9930 phone while trying to sync it with the Blackberry Desktop software since I upgrade from Mobile me to ICloud on my Mac book. It seems that the Desktop Software can't recognise ICloud contacts/Groups and my calendar will now not sync either. My husband has a Mac Pro and a Blackberry and is having the same problems.
I some how have two (2) icloud accounts. How can I delete one??? Please help!

You can't actually delete an iCloud account but you can remove it by signing out at System Preferences>iCloud if it is the promary account, or in Mail, Contacts & Calendars if the secondary, and then juste ignore it.
The Blackeberry can only sync with data held under 'On My Mac'. iCloud can only sync with data under 'iCloud'.
When you set up iCloud your calendars and contacts were moved to the iCloud server. If you want to use Blackberry you will have to move them back to 'On My Mac' and not sync with iCloud: it's one or the other.
To move calendars, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
To move contacts, File>Export as vCard when you have selected all your contacts, then delete the contacts under iCloud, make 'On My Mac' the default and reimport the vCard.

Desktop Software and Roxio

To Everyone at Blackberry
I'd just like to thank you for causing me to spend almost 20 hours to date fixing all the problems with my PC (windows XP pro) that your awful sotware has caused.
i really do NOT want to put this software back on my PC or any other computer until you can assure me it is safe. In any case, it won't open from the downloads on your website anyway! the original version on the CD enclosed with my phone is clearly corrupt.
is there any way of transferring files to and from my phone without using your damaging product? if not, i will NOT be replacing my blackberry phone with another one when it comes up for upgrade from my supplier next year.
surely you must realise from the number of issues identified on this site and the complete failure of any of your 'fix it' advice, that your software it unsound and not fit for the purpose it was supplied for.
JA

Hello and Welcome to the Forums!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
As to your specific question, to move files to/from the BB, you need to enable Mass Storage Mode and have the USB drivers installed onto your PC...the full DTM package is not required to use your BB as a USB drive (or drives, if you also have a Media Card).
For reference, here is a post written by our very own Xandrex that discusses it:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/HOWTO-use-your-blackberry-as-a-US...
While, in his post, Xandrex references an older driver version, the most current versions can be obtained here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Wrong Phone Number Listed when connected to desktop Software (and a few other probs)

I just downloaded the New Desktop Software. When I connect my Tour, it displays the wrong phone number.
I got this phone from a friend. It has been wiped and all. I wonder why it displays her phone number instead of mine. My phone calls out and recieves calls and messages just fine. It aggreavates me though. below is the screenshot of it. please help
http://i694.photobucket.com/albums/vv308/dixie_boysles/screen.jpg
-Blackberry Tour 9630
-5.0.0.484 OS
US Cellular Customer

I am having the same problem.

Cradle sync between BB Desktop Software and Zimbra

Hi, I am a new Black Berry user. Only received my phone yesterday. I searched the forum for a solution on how to sync my BB 9800 with BB Desktop Software (version 6.0.0.246) and Zimbra (My company's choice not mine) desktop client (Version B10580). The only solutions I found was for older versions of the BB desktop. When you configure the Desktop software Zimbra does not feature in the options list. Anyone out there with a workaround for this problem. I only care about my contacts and diary. I do not mind using the USB cable and BB desktop to do the syncing. Once a day syncing is all I require. We do not have BES. Only a few of us have BB devices. Most have Nokia phones (I was also a diehard very satisfied Nokia user - decided to try something different :-) )
Regards,
Kobus

Hi and Welcome to the Forums!
While I don't know if any are compatible, you can find older versions of the RIM software here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
You also have the ability to synchronize via ASCII or CSV (exported from your desktop PIM):
KB04312 Create and synchronize with an ASCII export file
KB11194 How to import contacts from an CSV file to the BlackBerry device
Sorry, but RIM provides no assistance on how to get your data out of your old device and into the ASCII or CSV format...that's a function of your old device.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Calendar Sync - Blackberry Desktop Software and Outlook

In synching Storm with Outlook using Blackberry Desktop software, I don't want to lose past records in Outlook on my laptop. Does anyone know the best way to accomplish that and still do a two-way synch? It appears that during the two-way synch although I specify 900 days before that the software wants to delete past Outlook records. A flow chart of the synch software logic would be helpful if that's out there anywhere.

In synching Storm with Outlook using Blackberry Desktop software, I don't want to lose past records in Outlook on my laptop. Does anyone know the best way to accomplish that and still do a two-way synch? It appears that during the two-way synch although I specify 900 days before that the software wants to delete past Outlook records. A flow chart of the synch software logic would be helpful if that's out there anywhere.

I downloaded new desktop software and try to sync with 8530 but wont sync to outlook contacts and calander

i had blackberry desktop manager on my work computer and use to sync with outlook perfectly. 2 weeks ago i did a backup then sync as normal. i lost over half of my 600+ contacts and alot of calander listings on my phone. tried to sync again from computer to phone and lost more contacts and calander listings. so i tried to restore from the backup and lost more data. i reinstalled software from the cd i recieved last year when i purchased the 8530. the desktop software would not find outlook and would not sync. i deleted softwaqre and just downloaded new blackberry desktop software. it still will not find outlook on my computer and will not sync.
any suggestions what i may be doing wrong on getting software to find and sync with outlook?

Hey Bryanw,
Welcome to the BlackBerry Support Community Forums.
First check your default services on the device under Options, Advanced Options, default services.
If the default services are configured correctly I would suggest try creating a new MAPI profile as outlined in this article http://btsc.webapps.blackberry.com/btsc/KB02083 and then reconfigure the Desktop Software as shown here http://www.blackberry.com/btsc/KB17022
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Possible confilt: BB desktop software and iCloud

Running on a PC Windows 8.1 64 bit; I have iCloud control panel running and BlackBerry desktop software.
My iPhone syncs with iCloud through Outlook 2010.
Is there a known conflict with the BlackBerry desktop software?

Hi and Welcome to the Forums!
While I don't know if any are compatible, you can find older versions of the RIM software here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
You also have the ability to synchronize via ASCII or CSV (exported from your desktop PIM):
KB04312 Create and synchronize with an ASCII export file
KB11194 How to import contacts from an CSV file to the BlackBerry device
Sorry, but RIM provides no assistance on how to get your data out of your old device and into the ASCII or CSV format...that's a function of your old device.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

No connection between Desktop software and Blackberry

All of a sudden on Thursday the phone and the desktop software stopped talking. I've been through all of the suggestions in the 'Troubleshooting the Desktop Software' page and the phone still won't connect. The desktop manager is simply showing 'Connect your Blackberry Device'.
Running XP Pro SP3, Desktop Software 6.1.0.35.
The phone is a Blackberry 9300 running software version 6.0 Bundle 2475 (v.6.0.0.546, Platform 6.6.0.207).
Thanks for your suggestions.

So, it's now been a week since this stopped working and three days since I posted here about it.
Is there anywhere else I can go to get this fixed, since apparently Blackberry simply don't give a fig?

Blackberry Desktop Software and Blackberry bold 9780

I am trying to synchronize my blackberry to Outlook but I am getting this error.
Synchronization Error: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support.
23:52:53.015 Logging Verbosity Set To '2' - Logging Enabled
23:52:53.016 SyncAPI logging for product
23:53:41.843 SyncObject:tartSync
23:53:41.868 Synchronization Thread Running
23:53:41.868 Sync Engine Starting
23:53:41.883 Starting Loading Contracts
23:53:41.883 Ending Loading Contracts
23:53:41.883 Starting Translator Verification
23:53:41.894 Ending Translator Verification
23:53:41.894 Starting App Validation
23:53:41.947 COLTransUtil::InitializeOlAccess - Exception was thrown from COlAccess constructor.
23:53:41.947 Error Information: 14005 (000036b5) (KnownErrorWithLocalizedText), Description: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support., File: .\OLTransUtil.cpp, Line: 41
23:53:41.947 Ending App Validation
23:53:41.951 Sync Engine Completed (14005)
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
Any help would be appreciated.

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Desktop software and playbook

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