Desktop software and Windows xp

Hi, can anyone help me I am trying to download the drivers for the desktop software but it is not working. I am running windows xp sp3 32 bit. and a BB Torch 9800. I have uninstalled my previous BB desktop software and was hoping by installing a newer/different version that I might finally be able to sync my BB with my desktop.
Thank you

Hi and Welcome to the Community!
Sadly, from merely "it is not working", there is little to deduce...you'd need to tell us exactly the steps you attempt and exactly the results of each step, including the exact and complete content of any error messages presented to you. But, from "it is not working", there really is no way to make any sort of guess that would help you.
Nevertheless, perhaps some of the things in this thread will be of use to you:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Desktop software and windows 8

When I launch desktop software (6.0 bundle 2647), it does not find my Torch 9800. I am using Windows 8, 64 bit. How can I sync my Outlook with my Bberry??

HI and Welcome to the Community!
Please refer to this to be sure you've properly done what is required:
KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8
Also, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Otherwise, I would suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (though I've no idea how to modify the instructions for Windows 8), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, but those likely won't work for you given Windows 8. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software causes Windows 7 to crash

I have been using Desktop Software for ages now, very successfully on the Windows XP Pro platform. I have now changed to Windows 7 Pro. Although I have downloaded and installed the latest Desktop software build, which is supposed to be Windows 7-compatible, it is certainly not on my machine.
What happens is this: When I first install the Desktop software, and start it, and use it to sync with Outlook, it works fine. Eventually of course I shut down the computer at the end of the session.
The problem occurs when I next trry to boot up. Every time I do this I get a blue screen crash long before any welcome screen appears. The blue screen doesn't last long enough for me to read what it says but the effect is clear - no boot until a repair of some sort is done. I have found that the only way to achieve a successful boot after this is to take the repair option and then the restore option to a time before installing the Blackberry Desktop software.
This has happened so many times now, with other software and hardware being installed at different times perfectly successfully. Only Blackberry Desktiop software causes these crashes. I have gone through this process at least a dozen times now, all with exactly the same effect.
Does anyone have any idea what might be going on here?

ive recently run into this problem as well with windows 7 on my gf's pc. both got 9700 bold's mine worked out fine with vista, but her comppy wont boot. bout as far as i can get from school is to walk her through booting into safe mode to uninstall the bb app til i can get home lol.. kinda screwwy that i cant really find much useful information about it in the past hour or so
about the only thing that has shown up was a 'problem signature 07' screen saying badpatch.. apparently no decent error code to lookup.. help!

Cannot download desktop software and the one downloaded won't install

I've tried several times to download the blackberry desktop software and I've been having trouble downloading; it keeps been constantly interrupted during download. i was able to get a full version later but it did not install. it said something about the installation file not been validated and i should try again. i've been on it for a long while and don't know what to do.

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Sync BB desktop software with Windows 7 64 bit

Dear Friends, I am rally stuck here. I just bought a new laptop with MS office 10 and windows 7, 64 bit. I was earleir using xp and was able to sync my phone with laptop very easily. Now after buying the laptop I just realised that I am not able to sync my BB software and my phone and not able to transfer my data to my laptop.
I tried downloading outlook but it is not getting done, sighting, not possible. I also tried syncing with Morzilla and windows live as well But the desktop software just not identifying neither of them.
Can some one please help me here, in how to sync my phone to my laptop with windows 7 and transfer my contacts and calender on to my laptop.
Other wise I will have to throw away my BB and buy some other phone.
Regards
rohit

Hi and Welcome to the Community!
First off, you must have installed one of the compatible Desktop Organizer apps:
KB12268Applications supported by BlackBerry Desktop Software for Windows for synchronization
Attempting to use anything NOT on that list will, of course, fail.
Secondly, you must have not have Outlook installed as "Click To Run":
KB24040 Support for Microsoft Office 2010 Click-to-Run installation
If you have it installed in that manner, you must correct that.
I have no idea how your prior machine was configured, but I know 100% that you can synchronize to a Win7X64 Laptop with Outlook 2010...I do it all the time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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What Configaration Macbook Air is needed to install and run Paralles Desktop 8 and Windows 8

Hello, I'm going to buy an Apple Macbook Air and want to install Paralles Desktop 8 and windows. What configaration will I need in the Macbook Air ? I don't want to loose speed in loading apps etc... and I want to have enough space.
Thanks

Parallels Desktop 8 for Mac Read Me and Release Notes
Hardware
- A Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor. - At least 2 GB of RAM (4 GB or more recommended)
Note: Your Mac must have enough memory to use Mac OS X and its applications plus the memory required for each additional operating system (and its programs) that you want to use simultaneously.
- At least 700 MB of space available on the boot volume (the volume that has Mac OS X) for Parallels Desktop installation.
- 15 GB of available disk space for Windows.
- An Internet connection for select features and software updates.

Desktop SMS and Windows Mail don't work properly together

Hi
thought I would post there here as been having some issues with my Windows Mail but my desktop computer doesn't suffer same issues and on a Vista forum where I posted my problem a couple of very helpful told me who to try solving the issues.
One of them suddenly realised I'd said my laptop was a Toshiba and apparently the Desktop SMS and Windows Mail just don't work properly together so the person suggested unless I use it to uninstall it apparently amongst the technically trained its known that these two programs don't like each other and would explain why my desktop doesn't have the issue but laptop does.
After resetting the Windows Mail (tutorial on a vista site http://www.vistax64.com/tutorials/) Touch wood don't be put off by vistax64 as site does both 32 and 64 and followed Brink's excellent resetting Windows Mail (didn't restore any mail) and then uninstalled Desktop SMS and touch wood no more mail issues as has been giving me problems virtually daily with marking draft emails as read/sent.
So had to click on forward then delete those bits and finish email to send it and touch wood since doing these two things as soon as send an email to draft or outbox get the number of emails in the brackets whereas before this wouldn't happen unless I closed the program then reopened it.
Hoping these solutions have fixed my problem and wanted to share it with anybody else who wants to read this thread and would recommend the Vista 64 site as they're all really helpful over there and speak in non technical terms for those of us not technically trained.
Debbie

I have marked this as answered as it was more a post to help others who may have experienced the same problem I did and didn't get a reply or just didn't know that this program could be the reason their Windows Mail has issues that can't seem to be resolved any other way apart from ignore them and hope they don't get worse.

How do I deinstall parallels desktop 6 and Windows 7 pro?

How do I deinstall parallels desktop 6 and windows 7 pro so as to ensure that all partitioning and space used for those programs is reinstated?

You can as Kenneth said just drag the virtual machine file to the trash. You should however run the Parallels Uninstaller, present on the Parallels installation disk or in the installer disk image, to completely remove all the Parallels components. Just dragging the Parallals app to the trash may leave components installed and possibly running.
Regards.

Blackberry Desktop Software with Windows 7 and Office 10

I am having synchronization issues with Blackberry Desktop Software running in Windows 7 with Office/Outlook 2010 (Beta). I get this error message: "No available message structure" when I try to set up the synchronization. I can't find this error message in any on line guide. Any ideas?

Was it working before or it's never worked?
I don't see Outlook 2010 as being supported yet on the system requirements page for the Desktop Manager
http://na.blackberry.com/eng/services/desktop/system_requirements.jsp
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Software and Windows 8

Hi there, can somebody PLEASE tell me how i can download the desktop software for my pc. I have a Blackberry 9300 and Windows 8 on my pc!!! URGENT

I would recommend the most recent Desktop Software, version 7. Download it here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Desktop Software and Roxio

To Everyone at Blackberry
I'd just like to thank you for causing me to spend almost 20 hours to date fixing all the problems with my PC (windows XP pro) that your awful sotware has caused.
i really do NOT want to put this software back on my PC or any other computer until you can assure me it is safe. In any case, it won't open from the downloads on your website anyway! the original version on the CD enclosed with my phone is clearly corrupt.
is there any way of transferring files to and from my phone without using your damaging product? if not, i will NOT be replacing my blackberry phone with another one when it comes up for upgrade from my supplier next year.
surely you must realise from the number of issues identified on this site and the complete failure of any of your 'fix it' advice, that your software it unsound and not fit for the purpose it was supplied for.
JA

Hello and Welcome to the Forums!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
As to your specific question, to move files to/from the BB, you need to enable Mass Storage Mode and have the USB drivers installed onto your PC...the full DTM package is not required to use your BB as a USB drive (or drives, if you also have a Media Card).
For reference, here is a post written by our very own Xandrex that discusses it:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/HOWTO-use-your-blackberry-as-a-US...
While, in his post, Xandrex references an older driver version, the most current versions can be obtained here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop manager and windows 8

I have attempted to get desktop manager to work with windows 8 for months. I have ensured that I have followed various instructions including enabling .net 3.5 without success. I install the desktop manager and my computer recognises the playbook when I plug it into a usb, however, the blackberry software does not connect to the playbook. Have tried turning off avast antivirus without success.
Can anyone helpl with an alternative, please?
It works with my MAC computer but not with my windows laptop!
alun.
Thanks

I have the exact same situation, and to make it worse I can't even get the desktop manager installed, let alone work. I keep getting error message #1723. It's hard to know whether it's a Windows problem or a Blackberry problem, although if it works on your Mac I guess it's a Windows problem. I bought a new laptop and am having trouble with a lot of incompatibility problems with Windows 8.1. I'll have to revert to my old Windows 7 laptop unless someone comes up with an answer. Hopefully someone in the Community has one [fingers crossed].

Possible confilt: BB desktop software and iCloud

Running on a PC Windows 8.1 64 bit; I have iCloud control panel running and BlackBerry desktop software.
My iPhone syncs with iCloud through Outlook 2010.
Is there a known conflict with the BlackBerry desktop software?

Hi and Welcome to the Forums!
While I don't know if any are compatible, you can find older versions of the RIM software here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
You also have the ability to synchronize via ASCII or CSV (exported from your desktop PIM):
KB04312 Create and synchronize with an ASCII export file
KB11194 How to import contacts from an CSV file to the BlackBerry device
Sorry, but RIM provides no assistance on how to get your data out of your old device and into the ASCII or CSV format...that's a function of your old device.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software and Blackberry bold 9780

I am trying to synchronize my blackberry to Outlook but I am getting this error.
Synchronization Error: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support.
23:52:53.015 Logging Verbosity Set To '2' - Logging Enabled
23:52:53.016 SyncAPI logging for product
23:53:41.843 SyncObject:tartSync
23:53:41.868 Synchronization Thread Running
23:53:41.868 Sync Engine Starting
23:53:41.883 Starting Loading Contracts
23:53:41.883 Ending Loading Contracts
23:53:41.883 Starting Translator Verification
23:53:41.894 Ending Translator Verification
23:53:41.894 Starting App Validation
23:53:41.947 COLTransUtil::InitializeOlAccess - Exception was thrown from COlAccess constructor.
23:53:41.947 Error Information: 14005 (000036b5) (KnownErrorWithLocalizedText), Description: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support., File: .\OLTransUtil.cpp, Line: 41
23:53:41.947 Ending App Validation
23:53:41.951 Sync Engine Completed (14005)
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
Any help would be appreciated.

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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MAC Desktop software and Blackberry 9900 OS7

I am not sure if it is justy me but having huge synch problems with my new 9900. The orginal format of the BB software have options to the left of the screen for Calendar, contacts, tasks and notes. This does not appear anymore as with my previos Bold. I have downloaded the latest update to my MAC but still no joy. Any ideas??
Rgds,
Rick.

I have this same problem with you when I just updated to the new Desktop Software, I was syncing music and contacts fine until that update. This is really bugging me right now. I need to sync music and photos. It's much easier. HELP
EDIT: found the problem. got this from a previous thread. Resize the application window. Everything will come back again

Desktop software and Windows xp

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