Desktop Software - application list

When I click on "applications" in the Blackberry Desktop Software, I used to get a complete list of everything on my phone - including the operating software. Now I only see a list of 5 applications. How do i go back to getting the full list?

What version of desktop software your using?
tanzim
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Similar Messages

Desktop software doesn't list updates for BB Bold 9700

Desktop software version: 2.4.0.17
Mac OS version: 10.7.5
Device OS version: 5.0.442
Once I connect my BB to my Macbook Pro, it doesn't doesn't display any device OS updates. If I click application->check for updates, show other version tab is greyed out.
Any idea what's going on?
Thank you!

Hello ahmedkd and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having issues with your BlackBerry® Desktop Software.
When you connect your BlackBerry® Bold™ 9900 smartphone to the Desktop Software, does it show as connected?
When you go to the Applications tab are you able to click on the desired application to remove and see the red X when selected?
Thanks
-HMthePirate
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Palm Desktop software - Fails to open with msg "Error: Failed to open To Do List database"

In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just a couple days ago, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open To Do List database”. I think this error may have been caused by a very ungraceful shut-down of my Win XP system the day before.
I really don’t care about the To Do List data since I really don’t use it --- in fact, I haven’t used it in many months. However, I really do need to use the Palm Desktop software for my contacts, calendar, and memo. The problem is that the error with the To Do List database seems to be preventing the Palm Desktop software from initializing.
Just guessing, I saved the todo.dat and todo.bak files by renaming them, and then renamed the todo.bak file to todo.dat. Then I attempted to launch the Palm Desktop application, but it failed with the same error “Error: Failed to open To Do List database”.
I also tried renaming all of the todo files so that none had a name of todo.dat or todo.bak. The result is that the Palm Desktop software still will not start up.
I think I am using Palm Desktop 4.0.1, at least that is what the help text file seems to tell me.
I am grateful for any assistance. Thank you.
Post relates to: Visor Deluxe
Post relates to: Visor Deluxe

Your on the correct path by saving the data by renaming the files. But to resolve this error we need to remove the data all together. Since you no longer need this data if you just delete it then it should not matter. If Palm Desktop is giving this error but will not open I doubt that the data can be recovered in any event.

Wrong Phone Number Listed when connected to desktop Software (and a few other probs)

I just downloaded the New Desktop Software. When I connect my Tour, it displays the wrong phone number.
I got this phone from a friend. It has been wiped and all. I wonder why it displays her phone number instead of mine. My phone calls out and recieves calls and messages just fine. It aggreavates me though. below is the screenshot of it. please help
http://i694.photobucket.com/albums/vv308/dixie_boysles/screen.jpg
-Blackberry Tour 9630
-5.0.0.484 OS
US Cellular Customer

I am having the same problem.

Please help. USB-DeskTop software question

Hi,
Im in a crunch really bad and a freind told me about this and so far ive seen some AUSOME info and ausome generosity of helpen each other any way
have 2 questions one complicated . and i give thanks in much much much thanx in advance, ill even make u a free anything u want theme(pretty good at it)
1)is it possible to plug the berry to the pc and have it show up in my computer so i can juggle stuff around from sd card to device memory and back and forth?
i down loaded the usb and modem drivers eng (dm4.6 b13) that xandrex posted, and my phone settings i believ are right options-memoery on-no-prompt, yet it still is not showing up. it wasent even showing up when i had the desk top software on my pc. my first bold worked just fine like that then i got another one and it wont, i been tryen figure out for weeks.. pppppppppppllllleeeeaasssse help
2) ok keep in mind what i said in umber 1:::::::this is what i did to try to fix it.
      i got all this info from u guys
      A)first thing i did is download the driver that i mentioned in number one ,but did not install it right then
      B)then i followed the directions for properly uninstaleing the desk top software from this link .http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...    this was in mr BIFOCALS post.
      it had 5 or 6 steps and one of them was messing around inthe regestry.
      C)then i restarted my pc
      D)then i instaled the driver i quoted in number 1
      E)then i restared my pc again
      F)then i put the desk top software disc in to load onto my pc.and it wasent even 20 seconds into it and it gave me this message word for word"the wizard was interrupted before blackberry desktop software could be completely instaled........your system has not been modified.to complete insulation at anotyher time,pleasetry set up again"
i tryed this several times, and i have older cds with older versions and none of them would load all the same message, sooooooooo now im worst of than i was before. i not only cant get to my device memory still three my windows explorer, (ps media manager would not work either when i did have the software on here)now i cant even get the application loader which i use alot too. cause the software wont load.man im not a pc wiz but im not a retard either,the instructions were very very every well written, and went very smothly,except i was ent sure about were to put a space on a file that iwas directed to rename ,when i was deleateing everything. im a river boat pilot and my berry is my a big part of my life my connection to the world and my family 5 kids and my whole digital life haha thats funny to me.anyway i would really really appreciate any info or help anyone can send my way, and i will pay it forward . yall have a pretty tight site here, i been doing the crackberry thing but man yall have sum good info here                            thanks again   chris
Solved!
Go to Solution.

vibrations1 wrote:
bifocals
thanx for the help here are the info u requested:
1.my pc is running windows vista 32-bit
KB13187 How to uninstall or modify applications on Windows Vista including BlackBerry Desktop
2.phone is berry bold 9000
3.os for the phone is 4.6.0.167
4.sir i cant be sure how many times ive instaled desktop software on the pc ,cause ive had 3 different berrys,if i had to gues mabey 6 times,4 of those times in the last 48 hours.
You definitley need to run the clean procedure:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software.
Remove the other copies of the drivers here.
5.service packs????not sure what u mean im green a little Windows issues service packs for the OS
6.as of right now i uninstaled the driver i loaded last night and uninstaled the desktop software again,so as far as i know nothing is instaled right this minute;
I realize you would like to use DM 4.3 but there aren't any USB drivers for it listed.
I would suggest 4.7 download software and drivers here:
File name: BlackBerry USB and Modem Drivers_ENG (DM4.7b50).msi
File size: 14.238 MB
Date posted: 17-Oct-08
Download Software
Install and Cold boot the PC befoire installing the Desktop manager
Desktop Manager 4.7.0 B59 English - Without Media Manager
File size: 82.012 MB
Date posted: 23-Apr-09
File name: 470_b059_english_nomediamanager.exe
Download Software
7.i do have sum blackberry programs instaled that have to do with makeing themes here they are in case that matters
   A.plazmic 4.7
   B.black berry simulator4.2
   C.blackberry simulator4.3
   D.blackberry jde 4.2
   E.blackbery mds and email simulator
8. i have the 4.5 and the 4.6 and the5.0 drivers on my pc, but not instaled
Uninstall them, then install the fresh copy of the 4.7 device drivers
I have not yet did the clean uninstall (that yall suggested in that post) since last night. after i did all that last night,i installed the driver and berry would not show up on windows explorer,so then i tried to install desktop again and it left that message on my original post up top,so I restored my commuter and desktop was there again and working (I only really use app loader)    then I uninstaled it again.(not the clean way this time) and started installing and unistalling the drivers ,which lead to no prevail.            I would like to be able to use the app loader,and I would REALLY like for my phone to show up on my PC again so i can juggle my media around from SD card to device and all that stuff.
what would u suggest I do first sir?
I have desktop software cd's 4.3 and 4.6        I like the 4.3 version better one more fact (don't know if will help u) this is my second bold my first bold everything worked it showed up on windows explorer and desktop worked then it broke and I got another one and I changed nothing and this one will not show up on PC and media deal on the desktop software wont work,which I don't care bout that if it whould show up on windows explorer.
At the end of this install try connecting the Blackberry to the PC without Desktop manager running.
See if the device comes up correctly. If not run Windows update with the Blackberry plugged in. The
device should be recognized and the device drivers added.
Let us know how it goes!
Thanks,
Bifocals
than
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Palm Desktop Software crashes immediately upon opening

Hi All,
My Palm Desktop software won't open. When I try to open it (either w/ the icon or the start menu), I see the Palm Desktop logo, then the program seems to open but all I see is a whitescreen, and an almost immediately error message from windows that reads "Microsoft OS Desktop Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then the only option I have is to click "close," and the program closes out. So its impossible to open the softare.
Interestingly, the hotsync operation still works. The desktop application just won't open.
I have tried uninstalling and reinstalling, but still the problem persists. I have read a few places to remove the US Robotic registry keys, but after looking them up using REGEDIT off the Run menu, I can't find them....maybe I am not doing a complete uninstall, and am not completely removing these keys? Does anyone have a comprehensive list of registry key locations? Or maybe its a problem with windows? I am using Vista. I tried a system restore back to a point in time when the Palm Desktop was working, but even after that I had no luck.
Does anyone have a suggestion of what I should do?
Thank you!
Post relates to: Palm Z22

If this is your first Palm device, you will not see registry keys for either USRobotics or PalmOne. These entries are relevant to users who have upgraded devices and installed newer versions of Palm Desktop over older installs for the old devices.
There are a number of threads posting complete uninstallation directions; use the search function (up top when you exit this thread) on Registry and you should be able to find one or more of them.
Post relates to: Palm TX

Palm Desktop Software Data Transfer

I have an iMac OS which is 5 years old. This year I'm going to be buying the most recent iMac Desktop.
The only Palm software I make use of is my "desktop software" which I use as an all around replacement for the old day runners. For instance, I use it's menu to put all my names & addresses in, keep a list of things to do there, under "memos" I have made categories in chronological order such as "computer stuff"; "legal", "medical" and there are about 25 categories there under which I write down important information that I refer to if I must. And, of course I use it as a calendar such that when I make an appointment, it all goes on my current desktop software which I believe is 4.0.
When I asked the Apple salesperson if I could transfer all the data I had from this computer to my new computer, he was not sure that would work as it may not even be compatible anymore with the newer computers. I rely on this information so much that I would not want to lose it. IF there is no way to transfer all the info I have in my Palm Desktop ... the only thing I thought I could do is write the info down, and re-enter it into some new application that is compatible. Is there any application that I could use instead of Palm if I can't. I'd rather just transfer what I have, and I don't want to lose the data when transferred. I hope this makes sense.
I would want to transfer everything that I had on this computer to the new one if possible. Please advise. How do I keep my data intact?
Thanks
Trudijane

Also do note that the 700w runs windows mobile and will not utilize any of the Palm software (e.g. palm desktop, hotsync). You will need to download a program from Microsoft being ActiveSync or Windows Mobile device center if you have vista.
ActiveSync 4.5 - Use if you have Windows XP
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync45.mspx
Windows Mobile Device Center - Use if you have Windows Vista
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx
Missing Sync - Use if you have a Mac
http://www.markspace.com/products/windowsmobile/mac/windows-mobile-sync-software.html
Post relates to: Centro (Sprint)

Cleanly "Starting Over" with the Desktop Software (non-BES)

Hi there,
With the advances in the RIM Desktop Software, there have been many posts about the upgrade process resulting in less than functional situations. The process I recommend is to cleanly start completely over, cleaning all remnants of the Desktop Software from the PC, and perhaps even clearing the content databases from the BlackBerry SmartPhone (on the assumption that the Desktop Organizer app has complete and correct data).
To do this, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything that you can. Additionally, if you are truly concerned about your data, then you should first copy (for Outlook, to a PST) your contacts, calendar, memos, and tasks...just to be sure, in case of something catastrophic.
There are some reports that a Windows user profile (type 'echo %userprofile%' in the command prompt) that contains spaces might cause the installer to fail. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces, but with full admin rights) and install the desktop (for all users).
1) Remove any/all BlackBerry Device Software package(s) from your PC
Add/remove programs, Uninstall, etc. depending on your Windows OS level
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful.
Do not attempt this if you are at all unsure -- editing your registry incorrectly can render your entire PC useless!
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your BlackBerry Device Software package from your carrier -- it must be the version that your BlackBerry is already running (otherwise, the Desktop Software will attempt to change the version that is running on your BlackBerry):
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone
5) Install the Desktop Software to your PC -- do not allow it to start
6) Install (also to your PC), the BlackBerry Device Software package -- do not allow it to start the Desktop Software
If the package came from a carrier other than that for which your BlackBerry was originally manufactured, then after this install step completes, you must delete, from your PC, at least one copy, and possibly two, of VENDOR.XML.
One will for sure be here (or something quite similar, depending on your Windows OS):
c:\Program Files (x86)\Common Files\Research In Motion\AppLoader
The other might be here:
c:\Users\<insert your user name>\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
7) Start the Desktop Software and connect your BlackBerry to your PC (USB) when prompted.
8) OPTIONAL -- if you truly want a clean start over AND you are 100% sure that the data in your PC Desktop Organizer (e.g., Outlook) is accurate, then, at this point, you can clear the BlackBerry of all Organizer data so that you can start over fresh, using your PC Organizer data as master:
KB10167 How to clear the user content databases from the BlackBerry smartphone
9) Start the organizer configuration over:
KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software
If you are using Outlook AND multiple profiles, be sure to click the "Configure" button, inside of the Configure screen for each organizer app...that is how you select the proper profile for EACH Organizer component you are configuring.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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I am having the same problem syncing aftre having downloaded the new Desktop Manager and have tried most things. Seem ridiculous that this amount of time needs to be wasted just because BB releases a new version before it is ready.

Desktop Software will not open in WIndows 7 64 bit

Hello
I have downloaded versions 6.0.1, 6.0.2 and 6.1 of BlackBerry Desktop SOftware separately and after uninstalling the version I set up. In each case set up goes fine and a shortcut comes up and I select to start automatically after the setup, but when the program starts it hangs on the bb logo and goes no further. It is not even listed in the Task Manager as running. The same happens when I double click on the shortcut. I try running it in all the compatibility modes from WIndows XP SP 3 to Vista SP2 and the program just hangs without opening. I clean my Registry and I run the same downloaded program (transfer via flash drive) on another computer running WIndows vista SP 2 and it opens perfectly on that other computer so the downloaded fiel is fine.. I do not have another windows 7 64 bit computer to try to see if there is something on my computer that is causing the problem. Help!

Hello
I am using a Windows 7 64 bit computer which is why i said , "I do not have another windows 7 64 bit computer to try to see if there is something on my computer". The fact that it worked on yours suggests there is something on my computer that is causing the problem. Did you run it as administrator and in Window 7 compatibility mode, or as downloaded (which is Windows XP SP 3 by default)?
Thanks

Blackberry Desktop Software has stopped working

Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped working

http://www.blackberry.com/btsc/KB02206
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Blackberry desktop software non vede profilo outlook 2013

BlackBerry Desktop Software, ver. 7.1.0.37 del 13/12/2012 (pacchetto 39)
BalckBerry Torch 9860, ver. soft. 7.1 pacchetto 2061
Outlook 2013 di Office Home and Business 2013 64 bit (installato da aggiornamento Office 2010 64 bit)
Windows 8 64 bit
Premetto che fino a ieri, prima dell'aggiornamento da Office 2010 a Office 2013, tutto andava regolarmente.
Con l'aggiornamento il Desktop Software di Rim non riconosce più Outlook 2013 come programma di posta predefinito (nonostante che sia come tale impostato sia in Outlook che in pannello di controllo di Windows).
Nel tentativo di impostazioni della sincronizzazione non consente di selezionare il Profilo Outlook in quanto mostra la lista profili come vuota.
Il profilo di Outlook è unico "Outlook", e presente nella visualizzazione in pannello di controllo per le impostazioni Outlook.
Si è già tentato il "ripara" della installazione di Office, con "cambia" dall'Installa (come anche citato su altre discussioni in merito a errori simili però con altre versioni di abbinamento)
Si è già disinstallato e ri installato Desktop Software di Rim.
Come dichiarazione esplicita la versione di dicembre 7.1 di desktop cita fino alla versione Outlook 2010, davo però scontato che trattandosi di una interoperabilità su aspetti che pensavo standardizzati fosse trasparente.
Altro messaggio di errore riconduceva alla mancata attivazione di "Redemption".
Dopo alcune ricerche sembrerebbe più un problema di Desktop che di sistema Office.
Vi è qualche modo, anche operando sul registro di sistema, di riallineare il tutto ?
Si sa se verrà in futuro mantenuto il supporto di sincronizzazione con Outlook sia in BlackBerry Desktop Software che in BlackBerry Link ?
Grazie
Saluti
Roberto Pierini

Hi and Welcome to the Community!
Interesting...I actually cannot determine at all why it ever worked for you...the Desktop Software is not compatible with Outlook 2013...refer:
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
Unless it's Outlook that got upgraded? You were not clear about exactly what was upgraded...but, if it was Outlook, then that would indeed explain it...the upgrade took you to a version of Outlook that is not supported.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Desktop Software installed, but not on start menu or icons on desktop

Blackberry Desktop Software installed, but not on start menu or icons on desktop
I got a new laptop Windows 7. I installed Blackberry Desktop apparently successfully. However, doesn't appear on start menu nor desktop.

Hey tgcraighead,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
After the installation did you restart the computer? If you go into Control Panel>Programs and Features do you see BlackBerry Desktop Software listed in the applications?
Did you have a previous version of BlackBerry Desktop Software installed?
I look forward to your reply.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Desktop Software only synchronizes with folder Outlook in Microsoft Outlook

Blackberry Desktop Software only synchronizes with folder Outlook in Microsoft Outlook. But, folders (.PST files) may be renamed and there may be multiple such folders open in Outlook at any time. I have six, none of which is named Outlook. Two of those are archival and four are associated and named for email addresses.The Desktop software should list the pst files checkboxes to indicate whether synchronization should be performed with them.

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

BlackBerry Desktop Software installs but then fails to open

Purchased BlackBerry today.
BlackBerry Desktop Software installs from distribution disc but then fails to open. Can see it in Windows Task Manager>Processes, as follows:
Windows Task Manager>Processes
Image Name: DesktopMge.exe CPU: 00 Mem Usage: 7,764 K
Windows Task Manager>Applications
Not listed!
I UNISTALLED previous installation of BlackBerry Desktop Software, including user settings.
Downloaded and installed the installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, but with same result. Uninstalled it, too.
As suggest elsewhere in this forum, I made directory as follows: C:\INSTALL\Blackberry
Then extracted the downloaded installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, into it.
Then started installation by clicking on “BlackBerrySetup.exe”.
However, the result is the same, as described above. BlackBerry Desktop Software installs but then fails to open.
Any help would be appreciated. I would like to make this software work.
Is there alternative software available?
Solved!
Go to Solution.

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
and then install the Desktop Manager as administrator.
and use it as administrator too.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Windows Installer Error when I attempt to install BlackBerry Desktop Software XP Pro

When I attempt to install Desktop Manager I get the following error...
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Any ideas?

Hi,
Please answer my questions as well as JClarks, OK?
I cannot see that there is a error code associated with it.
this is the base error KB that references the .msi files.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04995&sliceId=SAL_Pub...
Specify the following
PC, OS (if vista 32 or 64 bit) (specify service packs)
Version of Desktop software installed
Version of USB drivers you installed with the Desktop software
Thanks,
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