Desktop software -applications

Dear Madam/Sir
Please note when i connect my Bold 9780 with the desktop manager (updated to the newest version) and switch to Application on the desktop i only see the applications i downloaded and note all the applications that are originally on the device such as languages etc..And iam not using any enterprise email connections , please guide me on this matter.
THANK YOU IN ADVANCE

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Re: BB Desktop Software: Application Loader: Cannot Apply Updates, Installs, etc.

Hi,
I am not sure if this has been talked about already.
I read the help with this but my phone is my own personal phone.
Does anybody know how to fix this....
Running latest version of desktop software.
Thanks,
Todd

What is you're device model and OS version?
Which version of Desktop Manger you're using?
What kind of application you're trying to install?
tanzim
If your query is resolved then please click on “Accept as Solution”
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Not enough virtual memory to run applications after Blackberry Desktop software installation

Hi,
I've an issue with Blackberry Desktop Software application, after installing it (versions 4.7) my laptops cannot open more applications after certain time, even you cannot open the Start menu or any other kind of window, it just shows a little box as it is trying to show the windows but does not have enough resources to complete the drawing; I have to close some windows to open another, I mean I can have opened only a certain numbers of applications.
I uninstalled the BBDS and I've the problem still, the only way to solve it, was formatting my laptop, after a time I though 5.0 version could has resolved this issue, so I installed it with my fresh laptop and happened the same behavior, in this moment the BBDS has uninstalled 3 months and the have problem yet.
I think the installation modify some windows registry that in some way disallow to free up memory, or does not inform to window there is enough memory ro tun another applications.
I noticed when increasing the Virtual memory I can have more applicationes opened but it is few.
I really apreciate any suggestion,
Thanks,
Model: Lenovo T60
RAM: 1GB RAM
Windows XP SP3 (it has latest available patches)
Virtual Memory configured from 1.5Gb to 3GB

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Software : "A newer version of this application is already installed on this computer"

Hi, I'm having a very frustrating problem and can't seem to find any informations or help.
Running Windows 7 x64, I had to update my blackberry desktop software a few weeks ago. Unfortunatly the updater crashed during the update. I tried updating again, but the installer now stops at this message :
However, there are no trace of any Desktop Software application on my computer. I tried deleting manually all Blackberry/RIM folders as well as deleting all Blackberry/RIM registry keys. I tried using Revo unistaller, multiple registry cleaners, all with no success.
I now have to use Blackberry Destkop Manager 5.xx since I can't install anything above that. This is getting really frustrating (that and the fact that I had to exchange my Bold 9900 for the 7th time in less that 6 month - and the one I'm using now has a **bleep**ty backspace key that doesn't always work) and extremely annoying.
If you can help, thank you.
Solved!
Go to Solution.

Sorry, but what part of your signup information did you choose to not understand? These forums are hosted by RIM, but are a user-to-user community of volunteers who try to help each other out as best they can. These forums are NOT a user-to/from-RIM channel of any formal communication. So, sadly, what it sounds like is that none of the kind volunteers happen to know how to help you, given what you've described. Beating them over the head for that fact doesn't seem the best approach IMHO. ;-)
That said, when I read what you've done, you've indeed already done all that I can think of to recommend. Which leaves only the worst case scenario...rebuilding your entire PC system from scratch. In a very few cases, I've seen that as the only way to clear this up. And it's usually a result of having had multiple different versions of the RIM software installed at one point or another. I've no idea what ultimately gets corrupted, but the system rebuild is the resolution that I've seen.
I wish the news were better for you. Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software 6 will not install on Windows 7 - prior posts did not help

I have a new computer with Windows 7. I downloaded and tried to install Desktop softwarew version 6 and it continually hangs at the screen at which Install Shield would normally show the progress bar showing the progress of the install. It is the screen with a photo of a BB and saying 'Take your music, pictures and vidoes with you'. The progress bar never show any progress at all and the task manager shows no activitiy. There is no version of BB desktop in the machine (no prior versions to uninstall). I have checked the registry and there are no Research in Motion entries. There is nothing in Programs Files (x86). I have turned off my Norton Internet Security before running the install. I have even tried creating a new user account and loading the desktop software there as suggested in a prior post. The same thing happens.
I need the desktop software to sync with Outlook. What suggestions are there for resolving this issue? I can't think of anything else to check to see what is blocking InstallShield from continuing the installation.

A further update on the problem - I went to the task manager for the Install Blackberry Desktop Software application, and ask the task manager to go to the process it is running - it shows msiexec.exe *32.

Switch Desktop Software to new Outlook PST

For the new year I created a new Outlook 2010 pst file. My BlackBerry Desktop software had been set to sync with the previous one.
I tried to add the new one, set it as the default, and remove the old one, but the pop-up indicated that all the data associated with the pst I was removing would be erased from my device!
OK, so I copied the data (calendar, tasks, contacts, notes) from the old PST to the new one, and BB Desktop Software still won't let me choose the one, new PST. With both folders mapped, the system now wants to double the contacts, appointments, etc.
I did this last year and was able to make it work, but can't remember how.
How do I get the device to sync with just the new PST and remove last year's?
Thanks.

My concern with replacing it is getting all of the data from the old device onto the new device. Of even greater concern to me is that the newer devices do not seem to have a desktop software application like the old decives did - if I am wrong about this point, someone please correct me.
In addition to the Data Transfer Assistant, you can simply Export your data from Palm Desktop and Import it into a new Google or Yahoo account. But, the transfer process using either the DTA or exporting/importing can be messy...fields don't exactly translate from one to the other and while you won't lose anything, you might have a lot of "fixing up" to do.
But more directly to your question, you can still sync your data directly with Palm Desktop, using Chapura Echo, and not even bother with all of the hoopla of moving your data into a Google, Yahoo or other online account. It is a third-party application which costs $30, and syncs contacts, calendar, memos and To Do's from Palm Desktop via either Bluetooth or Wi-Fi. Synchronizing the Pre to Palm Desktop using Chapura Echo over a wireless network is very slick, and very fast.
Feel free to yell at me for trying to switch to a Blackberry
Since you said so, consider yourself yelled at .
Message Edited by smkranz on 01-14-2010 11:20 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Latest BB Desktop Software Hangs in WinXP

I did not see any warnings that the latest Desktop Software application version did not work on XP .. Is it Win XP compatible ? Hangs on exit and will not connect to my BB Storm 2 ??

The most recent version of the BlackBerry Desktop Software requires WinXP service pack 3.
Service pack 2 of less will not work.
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During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Blackberry desktop software 7.0 not show applications

Guys i have a problem with this
..When i open Blackberry desktop software 7.0 on the left side of this program is show
Summary
Applications
Files
- Media sync -
Music
Pictures
Video
... This is normal right ?
** But when i connected with my playbook (OS version 2.1.0 ) the applications button on the left side of this program
" IS GONE" ** I can not manage any applications on my PLAYBOOK
I don't know why ?!?!
Could anyone help me about this ...Thanks

Hey NilePlayBook,
Thanks for reaching out to me.
This is correct you will not have the option to select Applications in BlackBerry Desktop Software. You will still be able to create a backup if needed, or to access any files saved on the BlackBerry PlayBook.
What kind of application management were you trying to do? You can move or delete applications from the BlackBerry PlayBook.
I look forward to your reply.
Cheers.
-ViciousFerret
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Application Loader Via Desktop Software

Hi All
Ive just got my 1st Blackberry (8120), after using Nokia's for many years, and so far so good
I downloaded the latest version of the desktop software, and im trying to upload things by the application loader such as themes.
however i have already got the theme, and the Opera mini browser but the appliction wants to remove what ive already installed on my phone even if i take out the tick box on the applications it wants to remove and I have deslected "erase all currently installed applications" in the options menu.
Why does the application installer insist on removing any prev installed files, does anyone know a way around this - many thanks
Ste

Try this to put the software on device..
Open DTM - then application loader. on the first screen, connect the blackberry WITH THE BATTERY OUT.
Leave it for up to 3 mins till you see the pin number flash under connections.
Then press next and then replacement the battery.
The follow the steps found Here.
This of course will only work if you actually have the Device software installed to the computer as well.
To check if you do, open up desktop Manager - Help - About Desktop Manager - Click Device Software Tab.
In here you should see the software installed to the pc listed.
If not, go to http://na.blackberry.com/eng/support/do ... _sites.jsp to download the software specific for your carrier/device.
Failing all this, your carrier should have escalated the call to RIM to do a javaload over the phone with you before they authorised a replacement device. Oh well not to worry.
RIM do a javaload when the application loader won't recognise the device, with or without the battery in it.
Also make sure there is no other power going to usb devices and if a laptop, have it plugged into ac power.
Good luck and let us know how you go!
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

Desktop Software and Core Applications Upgrade

About 2-3 times a week when I link my phone with my Desktop Software, I am told there is an upgrade to the Core Applications software. I did the upgrade yesterday (Wednesday), and when I connected them again today (Thursday) it says there is another upgrade available. Is this normal, or is my software not really installing the upgrade each time? When I was on the Blackberry site, I had it check my phone and was told there are no updates available. Is this only checking the OS or does it also check Core Applications software?

Here's how I resolved my issue:
1. On the DM's Applications page, click the "Import files" button.
2. Drill down to the folder containing the .alx files of the BB OS. In my case, that would be "C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\9800M_v6.0.0.284_P6.4.0.120"
3. Select the alx files shown.in the files window..
4. Click the "Open" button of the dialog box.
5. Wait for DM to finish processing the selected files.
Voila! Now I see all the apps.
Maybe RIM's software and/or system engineers can explain how the DM software got into the condition where it apparently had not selected the .alx files.

Problems loading applications using Blackberry Desktop software

I am using a Blackberry Bold 9000 with OS 5.0.0.681 (Bundle 1137, Platform 5.2.064) and Desktop Software 6.0.0.40 (Bundle 42) on Windows XP. I have about 20 MB of memory available for apps, but I cannot load new applications using Blackberry Desktop software. Now I can remove or unload software with no problem. However, when I attempt to load applications or software that I don't have, the following happens: I can click on the grey cross icon under "Action" to indicate I want the module and status changes to "Pending Install". The apps I want are English UK, Spanish, Supplemental SureType Wordlists for English and Spanish, Blackberry Application Centre, DOD Root Certificates, TTY Support. I then see the following on on the screen: "Update - Uploading Device software -->" "Update - Loading applications -->" "Loading device modules -->" "Loading applications from device - Searching for available device software -->" "Loading applications from device - Read device service information -->" "Loading applications from device - Searching for available device software -->" And lo and behold - the applications are not loaded; they appear as uninstalled in the application list and I can't access them on my Blackberry. During this process the phone does not reboot... previously when changes were made the phone would reboot. My question is, is there a way to force Desktop Manager to load the applications? How can I load the software I want? I have done a wipe and reinstall of apps and OS on my phone; delete and registry clean of my laptop followed by reinstallation of Desktop Software; battery pull and SIM card pull, but to no avail. This is frustrating as I have friends with whom I converse with in Spanish but it isn't my first language so the spell checker is very useful. Any help would be appreciated.

Same problem, after weeks of no problems.
Hard reboot of 8520 several times, reboot desktop, tried different USB ports.
Intellisync crashes on organizer sync and Destop Manager cannot read applications.
Is there a fix?

Removing Applications from BlackBerry Desktop Software: After deleting the app the app name still shows in BBDS

Hello,
I have installed multiple 3-rd party applications on my phone through the BlackBerry Desktop Manager. I am attempting to remove certain applications from the list.
Here is what I experience:
I click on Applications icon. BBDS communicates with the phone and then displays a list of native applications. I click on Install/Remove button. A list of third party applications are displayed. I de-select an application and the hit Start. The phone is restarted. I can confirm that the application is removed from my phone, however, the application name is still displayed under Install/Remove applications. I even clicked on the app and highlighted the application but there is no option to remove the app from the list. When I click on Edit the delete option is disabled. My goal is to remove the 3rd party application from the list completely. Please help!
Here is my system information:
System: Mac
OS: 10.6.8
BlackBerry Desktop Software (Version 2.3.0 (build 12))
My phone information:
BlackBerry Curve 8530
Carrier: Sprint

Hi Bessick
On your Device Homescreen go to Options > Device > BlackBerry ID > login with your BlackBerry ID ,After Login Open BBM and see if your BBM contacts are available .
Or if you have a previous backup then connect your device and run BlackBerry Desktop Software > Click On device > Restore > You can select your BBM contact list to from the list which you can restore back on your device.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Applications/Installation won't show up in Desktop Software

Hello, I'm using a Torch 9860 FW 7.0.0.585 which is connected via Desktop Software 6.1 with a Windows PC (Outlook 2003/XP Prof SP3). This morning I encountered a weird problem. Connecting my BB with my PC I decided to check the installed applications since I updated the FM yesterday evening (via my device software updater).
Great surprise ! Exept some Apps (WhatsApp, a Barcode scanner, GPS Logger) no other apps or FW installations were shown. The day before the whole FW installations an all 3rd paty apps where shown in an neat, long list - now: nothing exept these few apps. I tried to reinstall the Desktop Software und reconnected my device - but to no avail.
Did somebody encounter a similar problem ?
I'm a little bit anxious about changing say the installed language packages or other FW preferences since I know no other way then to use the application button in the desktop software to do this. In the current state this would be impossible.
I would be very grateful for some hints or tips.
M.
Solved!
Go to Solution.

If you performed the suggested firmware upgrade, then it won't now be showing in the Applications screen of the Desktop Software. Nothing strange there.
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Blackberry desktop software installer forcing into various other applications.

I have never had a Blackberry but this program/virus is on my computer and has been making my life rather difficult. Every time a run program on my computer this pop-up comes up. "Blackberry Desktop Software 6.1.....The feature you are trying to use is on a network resource that is unavailable.......Click OK to try again, or enter an alternate path to a folder containing the installation package 'Blackberry Desktop Software.msi' in the box below." This pop-up open along with everything i open on my computer. I usually just close it every time. Idk why this virus is on my computer but it needs to go. It is not an installed program on my computer. It's not even in regestry editor. But it persists in being present with everything I do.

How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link
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Desktop software -applications

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