Desktop Software Can't See My Torch

I can connect to my laptop from my Torch 9800 via Bluetooth. I can connect my Torch to the Blackberry Desktop software via a cable. However, I cannot get my Blackberry Desktop Software (Version 6.1) to see my Torch via Bluetooth therefore cannot connect via Bluetooth. Running Windows 7 64 bit. My Torch is connected to our business server via Blackberry Enterprise Server (not sure if this is relevant). Very frustrating, can someone please help?

As far as I know the country information affects only on language of license text that is shown on installation dialog.
To use this software you can install it even if another country is selected. For example: United States.

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Hi and welcome to the forums jesse_p!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
See if this kb article doesn't help: KB 11105
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Hi, i've been trying for a month now to get my 9790 to work on Blackberry Desktop software so i've actually got it backed up to the PC etc. But when ever i conect via USB it says "please conect device" i've gone through all the trouble shooting options & none seam to work/apply. Getting really angry. I hope someone can help, thanks in advance.

Hi and Welcome to the Community!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
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Others have reported the use of a registry cleansing tool to also be helpful
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http://us.blackberry.com/apps-software/desktop/
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7) Start the organizer configuration over:
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Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlueTooth,Windows7 BB 9630 paired but Desktop Software won't see it.

first time posting here. really got to get a handle on this goofy phone i have. i have my phone paired with Bluetooth to my Windows 7 32bit laptop computer.
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Hi swixtt,
Welcome to BlackBerry Support Community Forums.
This article should help you to pair your BlackBerry smartphone with the BlackBerry Desktop Software. http://bbry.lv/pgxC1k Make sure all the system requirements in steps 1 and 2 have been met.
Hope this helps,
-FS
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Went from 8320-8310, now my desktop software won't see my new phone?

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My next suggestion would be to disconnect your BB and USB, and reboot the PC from powered off.
Do the same with the BlackBerry device.
Then, reconnect the BB to the USB, and THEN, try to connect.
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Yes,search on this forum by type keyword "contact lost" and you will get answer. I have come across a person who had similar problem and resolved it.Hence please search.

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Welcome to the Apple Discussions. Are you trying to visit the pubished site with the desktop or edit the site?
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http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=6612&query.id=90883#M...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem: Categories I've created under "MEMOS" on my Palm Desktop Software keep disappearing.....

Hi,
I just posted about having just re-installed a verstion of Palm Desktop Software yesterday to see if it would alleviate the following problem, but right after my consultant left, it happened again, which it does infrequently and I don't understand it.
First, I use this software to keep track of mostly everything; addresses; Things to Do, Datebook, etc. I also use it to write down important information. I create an alpha category under the menu "new memo" such as Banking, or Accounts, or Passwords, or Computer Stuff, Doctors, etc. A few days ago, I created one called Important Info which involves a legal log and I just started writing in it. It was fine for 2 days. Yesterday, I made an addition to it. Then I wrote & sent a few E-mails, and later re-opened Palm and it wasn't there. This has happened in the past where all my Computer Info disappeared or another category altho not often and I can't understand where it went or why? I do back up and managed to copy & paste the info I had into a newly created category, ie. I could look in a backup I did 2 days ago to see if I can retrieve any info, but I want to do this with my consultant over the phone because, whenever my Palm Desktop Software completely disappears, I freak out@!! even tho she explained why and what I had to do. But I don't trust myself, so i make any changes with her over the phone.
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Thanks for your answer an some possibilities as to why things just disappear. Most of the time, I don't shut down my Mac, even though I should. But I do on & off especially when it's slow of some function is not working. Sometimes restarting it resolves the issue, not sure why. But I'm sure at times I do leave applications open before I shut down, altho most of the time, I quit each application before doing so. Sometimes not. So that's a possibility.
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