Desktop Software cause Bluescreen

I recently just got a new Dell Vostro V130 notebook at work and installed BB Desktop Software. I am able to connect to the BB normally, but whenever I try to use the BB to connect to internet, it will cause a blue screen. I look around and found forum saying that it is related to driver for Validity Fingerprint. However, that forum only discuss about driver for HP notebook only, therefore I'm not sure how to resolve this for my computer. (http://social.technet.microsoft.com/Forums/en-ZA/itproxpsp/thread/89b28983-0470-41f1-a6e4-ac6985e547... Has anyone confront with the same issue? Is there a way to resolve this, without removin the Finger scan function? This makes it really difficult for me travel around for I use to connect VPN through BB. Please help.

I can't install this driver, it says
"Authentication failed. The Dell Wireless 5540 HSPA Mobile Broadband Mini-Card cannot be installed on this computer. Please contact the Dell support for further information."
I don't think i have this card installed, therefore I can't install the driver.

Similar Messages

Desktop software causes Windows 7 to crash

I have been using Desktop Software for ages now, very successfully on the Windows XP Pro platform. I have now changed to Windows 7 Pro. Although I have downloaded and installed the latest Desktop software build, which is supposed to be Windows 7-compatible, it is certainly not on my machine.
What happens is this: When I first install the Desktop software, and start it, and use it to sync with Outlook, it works fine. Eventually of course I shut down the computer at the end of the session.
The problem occurs when I next trry to boot up. Every time I do this I get a blue screen crash long before any welcome screen appears. The blue screen doesn't last long enough for me to read what it says but the effect is clear - no boot until a repair of some sort is done. I have found that the only way to achieve a successful boot after this is to take the repair option and then the restore option to a time before installing the Blackberry Desktop software.
This has happened so many times now, with other software and hardware being installed at different times perfectly successfully. Only Blackberry Desktiop software causes these crashes. I have gone through this process at least a dozen times now, all with exactly the same effect.
Does anyone have any idea what might be going on here?

ive recently run into this problem as well with windows 7 on my gf's pc. both got 9700 bold's mine worked out fine with vista, but her comppy wont boot. bout as far as i can get from school is to walk her through booting into safe mode to uninstall the bb app til i can get home lol.. kinda screwwy that i cant really find much useful information about it in the past hour or so
about the only thing that has shown up was a 'problem signature 07' screen saying badpatch.. apparently no decent error code to lookup.. help!

BB Desktop Software causes Blue Screen at Windows XP

Hi,
I'm using BB Desktop Software 6.1.0.35 at Windows XP over Lenovo X201 laptop. When I try to sync the adressbook or calendar between my BB(Storm II 9520) and my laptop, it often causes blue screen at my laptop.
I tried to uninstall and reinstall the desktop software but the blue screen occures again. But, the same version of Desktop Software at Windows VISTA over HP pavillion Desktop doesn't cause similar problem.
Please kindly let me know how can I fix it or please check if there are any defects at your Desktop Software.
If you need, I can send the screenshot to you via email.
Best Regards,

Just unisntall this version and install the desktop version 5.1. That will not give you blue screen infact it is fully compatible with xp
Need any help please let me know

Desktop Software causing Blue Screen!?

Hey Peeps,
I hope there's someone out there that can help with this. I have a BlackBerry Curve with BlackBerry Desktop Software version 6.1 installed. Every time I connect my BlackBerry through the Desktop Software, my computer crashes with a blue screen. It doesn't matter whether you restart the computer or not, the same error appears. What I have noticed is that my processor usage goes up to 100%, and the temperatures of both cores exceeds 75 degrees during the connection. After that, the system crashes. Also, it is not because of the heat or processor usage that the system crashes (system is set to auto-sleep on 95 degrees).
I tried connecting to my BB from both of my systems but no luck. I have also tried downgrading the application by uninstalling the latest version and installing the older version (v6.0). For some reason I can get hold of the older version 5.0. Is there anyone that is experiencing the same problem or maybe have a solution to this problem?
My system configurations:
Primary System:
AMD Athlon X2;
4GB RAM;
Windows Server 2008 R2 Enterprise x64
Secondary System:
Intel Core i5;
4GB RAM;
Windows 7 Ultimate x64
Solved!
Go to Solution.

Dear ddynamix,
Having gone thru your detaild inquiry, please Just to note, the 8520 will not run OS6 as the hardware cannot support it as confirmed by our Super Contributor jamead1981.
Please refer to the following link
http://supportforums.blackberry.com/t5/BlackBerry-Curve/upgrading-version-5-software/m-p/1250263/hig...

Desktop Software causes blue screen of death upon sync attempt

I've had this problem off and on (mostly on) since upgrade to version 6.0 bundle 2647 of the desktop software. The desktop software starts up normally. Upon connecting the device (Torch 9800) one of the following occurs:
1. The screen on the device flashes with the connection graphic, then computer goes BSOD.
2. The device is recognized, asks for my password in DTS, put in password, looks as if synch process is about to start, then computer goes BSOD.
3. The device is recognized, password entered, sync proceeds normally.
I get the BSOD about 75% of the time, which means I'm scared to sync very often ... which is a huge problem. When I do attempt to sync, I've learned the hard way to save all data, shut down all programs, and cross my fingers.
My computer is HP TouchSmart tx2, AMD Turion X2, running Vista - 64. I have no problems with any other applications.
I've looked on other forums, tried checking for upgrades, patches, etc. After being a loyal BB proponent since the early days, I'm about ready to leave the reservation. I can't tolerate having RIM products jacking up my computer (which I use to make a living).
If anybody can help me out, point me in the right direction, I certainly appreciate it.
Thanks!

Any option just produces the message again for approx. 3 tries then my entire system goes to Blue Screen of Death and starts dumping memory.
Just in case you're still around, bubba ...
What text and numerical codes are you getting on the blue screen? If it's mentioning a specific filename too, let us know what that is too.
For example:
STOP 0x00000023 (0x000f00b5, 0xfc4af978, 0xfc4af7b4, 0xfeff4a6b)
FATFILESYSTEM
fastfat.sys

Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.

Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John

Blackberry Desktop Software (Roxio, specifically) causes network problems and blue screens.

I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
     Well, I have lots of good "bad" experiences with Roxio CD software which had caused these same problems on two of my home computers. It caused blue screens when used in conjunction with my wireless Netgear card and also standard network card. The same symptoms including very slow internet access, general machine sluggishness, etc. I was trying to chase this down for months til I finally removed the Roxio crapware and ALL problems went away. No more slow machine, no more page not found and no more blue screens on two of my computers. Now, on a completely different Toshiba work laptop and different network adaptor, same problems.
     So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
     I hope someone gets good use of this post because this drove me crazy the first time around.
-- Jeff

We had the same problem.
We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
We did not have any trouble with the Older Dell Latitude we have.
We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
We traced it to a memroy / resource leak in the USB subsystem.
The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
** Disclaimer : This works for us, but may make your computer unusable. Backup your data to external storage.
               Back up your computer
               Start -> control Panel -> system ->Hardware tab -> Device manager.
                Expand "Universal Serial Bus Controller" at bottom of list.
                Right click on each Item, and select "uninstall"
                Don't reboot after each one.
                * Remove ALL the entries under Universal Serial Bus Controllers *
                Repeat until all the entries under "Universe Serial Bus Controller" are removed
                (there may be one that sticks, thats ok. so long as it has been uninstalled.
            Reboot.
            The OS will rebuild the USB stack and drivers to default.
This has worked for us so far.
We are not sure if this wont break something else.

I have accidently established two (2) iclouds accts. This is causing major problems. How do I delete one acct?? Also today I tried to sync my Blackberry 9930 with the BB Desktop software and I lost all my addresses on my BB phone

I lost all of my contacts on my Blackberry 9930 phone while trying to sync it with the Blackberry Desktop software since I upgrade from Mobile me to ICloud on my Mac book. It seems that the Desktop Software can't recognise ICloud contacts/Groups and my calendar will now not sync either. My husband has a Mac Pro and a Blackberry and is having the same problems.
I some how have two (2) icloud accounts. How can I delete one??? Please help!

You can't actually delete an iCloud account but you can remove it by signing out at System Preferences>iCloud if it is the promary account, or in Mail, Contacts & Calendars if the secondary, and then juste ignore it.
The Blackeberry can only sync with data held under 'On My Mac'. iCloud can only sync with data under 'iCloud'.
When you set up iCloud your calendars and contacts were moved to the iCloud server. If you want to use Blackberry you will have to move them back to 'On My Mac' and not sync with iCloud: it's one or the other.
To move calendars, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
To move contacts, File>Export as vCard when you have selected all your contacts, then delete the contacts under iCloud, make 'On My Mac' the default and reimport the vCard.

Desktop Software Installation causes errors from sleep mode

After I install the desktop software, when my laptop wakes from sleep mode, I get an error message saying "Idle Task Manager" is not working. When I uninstall the software the message goes away.
I'm running Windows 7 64-bit on a lenovo thinkpad. Anyone know how to fix this?

Some suggestions: go to the list of downloads for the T500/W500 series and look at the list of problem fixes for the most recent and prior BIOS updates for your machine (look for the "Summary of Changes" section 2/3rds into the document). If you are still using an older BIOS version and a fix is listed for something like your problem--the descriptions are really minimalistic, so it's not easy to judge--then you might want to consider a BIOS upgrade.
Since a BIOS update affects a truly critical part of your notebook, and a mistake can lead to a totally disabled machine, reading the NOTES section of that document is essential before updating the BIOS: there may be prerequisites to doing it correctly.
Usually just using the ThinkVantage System Update application is the most simple way of doing the update. BIOS updates, if they are available for your particular machine, are listed on the "Optional" tab in the application. It is wise to temporarily disable any active anti-virus or malware scanning software before doing any Lenovo Updates, and especially so before a critical update like the BIOS.
If you use the Intel AMT features, then probably you should also update the firmware/software for that as well, since it ties into the rest of the BIOS. (Again, thoroughly examining the updates' Notes document is essential before proceeding.)
I hope this helps.

BB Desktop Software 7.1 causing Windows 7 error?

Hi,
My Windows 7 (Home Premium) started having profile corruption errors (I get logged onto a temporary profile) ever since I updated from BB Desktop Software 7.0 to 7.1. The problem was resolved when I system restored Windows 7 to prior to the Desktop Software update. I tested this by installing ver 7.1 and poof, the same problem occurred. Had to system restore again to fix my Windows 7 profile. I never faced this problem before when I was using ver 7.0.
Has anyone else encountered this problem? Did a search on the board and there doesn't seem to be any topics on this so far.
Would appreciate any tips and troubleshooting advice.

Hi and Welcome to the Community!
While written more with Win7 in mind (I have no experience with Win8), I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Please help. USB-DeskTop software question

Hi,
Im in a crunch really bad and a freind told me about this and so far ive seen some AUSOME info and ausome generosity of helpen each other any way
have 2 questions one complicated . and i give thanks in much much much thanx in advance, ill even make u a free anything u want theme(pretty good at it)
1)is it possible to plug the berry to the pc and have it show up in my computer so i can juggle stuff around from sd card to device memory and back and forth?
i down loaded the usb and modem drivers eng (dm4.6 b13) that xandrex posted, and my phone settings i believ are right options-memoery on-no-prompt, yet it still is not showing up. it wasent even showing up when i had the desk top software on my pc. my first bold worked just fine like that then i got another one and it wont, i been tryen figure out for weeks.. pppppppppppllllleeeeaasssse help
2) ok keep in mind what i said in umber 1:::::::this is what i did to try to fix it.
      i got all this info from u guys
      A)first thing i did is download the driver that i mentioned in number one ,but did not install it right then
      B)then i followed the directions for properly uninstaleing the desk top software from this link .http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...    this was in mr BIFOCALS post.
      it had 5 or 6 steps and one of them was messing around inthe regestry.
      C)then i restarted my pc
      D)then i instaled the driver i quoted in number 1
      E)then i restared my pc again
      F)then i put the desk top software disc in to load onto my pc.and it wasent even 20 seconds into it and it gave me this message word for word"the wizard was interrupted before blackberry desktop software could be completely instaled........your system has not been modified.to complete insulation at anotyher time,pleasetry set up again"
i tryed this several times, and i have older cds with older versions and none of them would load all the same message, sooooooooo now im worst of than i was before. i not only cant get to my device memory still three my windows explorer, (ps media manager would not work either when i did have the software on here)now i cant even get the application loader which i use alot too. cause the software wont load.man im not a pc wiz but im not a retard either,the instructions were very very every well written, and went very smothly,except i was ent sure about were to put a space on a file that iwas directed to rename ,when i was deleateing everything. im a river boat pilot and my berry is my a big part of my life my connection to the world and my family 5 kids and my whole digital life haha thats funny to me.anyway i would really really appreciate any info or help anyone can send my way, and i will pay it forward . yall have a pretty tight site here, i been doing the crackberry thing but man yall have sum good info here                            thanks again   chris
Solved!
Go to Solution.

vibrations1 wrote:
bifocals
thanx for the help here are the info u requested:
1.my pc is running windows vista 32-bit
KB13187 How to uninstall or modify applications on Windows Vista including BlackBerry Desktop
2.phone is berry bold 9000
3.os for the phone is 4.6.0.167
4.sir i cant be sure how many times ive instaled desktop software on the pc ,cause ive had 3 different berrys,if i had to gues mabey 6 times,4 of those times in the last 48 hours.
You definitley need to run the clean procedure:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software.
Remove the other copies of the drivers here.
5.service packs????not sure what u mean im green a little Windows issues service packs for the OS
6.as of right now i uninstaled the driver i loaded last night and uninstaled the desktop software again,so as far as i know nothing is instaled right this minute;
I realize you would like to use DM 4.3 but there aren't any USB drivers for it listed.
I would suggest 4.7 download software and drivers here:
File name: BlackBerry USB and Modem Drivers_ENG (DM4.7b50).msi
File size: 14.238 MB
Date posted: 17-Oct-08
Download Software
Install and Cold boot the PC befoire installing the Desktop manager
Desktop Manager 4.7.0 B59 English - Without Media Manager
File size: 82.012 MB
Date posted: 23-Apr-09
File name: 470_b059_english_nomediamanager.exe
Download Software
7.i do have sum blackberry programs instaled that have to do with makeing themes here they are in case that matters
   A.plazmic 4.7
   B.black berry simulator4.2
   C.blackberry simulator4.3
   D.blackberry jde 4.2
   E.blackbery mds and email simulator
8. i have the 4.5 and the 4.6 and the5.0 drivers on my pc, but not instaled
Uninstall them, then install the fresh copy of the 4.7 device drivers
I have not yet did the clean uninstall (that yall suggested in that post) since last night. after i did all that last night,i installed the driver and berry would not show up on windows explorer,so then i tried to install desktop again and it left that message on my original post up top,so I restored my commuter and desktop was there again and working (I only really use app loader)    then I uninstaled it again.(not the clean way this time) and started installing and unistalling the drivers ,which lead to no prevail.            I would like to be able to use the app loader,and I would REALLY like for my phone to show up on my PC again so i can juggle my media around from SD card to device and all that stuff.
what would u suggest I do first sir?
I have desktop software cd's 4.3 and 4.6        I like the 4.3 version better one more fact (don't know if will help u) this is my second bold my first bold everything worked it showed up on windows explorer and desktop worked then it broke and I got another one and I changed nothing and this one will not show up on PC and media deal on the desktop software wont work,which I don't care bout that if it whould show up on windows explorer.
At the end of this install try connecting the Blackberry to the PC without Desktop manager running.
See if the device comes up correctly. If not run Windows update with the Blackberry plugged in. The
device should be recognized and the device drivers added.
Let us know how it goes!
Thanks,
Bifocals
than
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Palm Desktop Software crashes immediately upon opening

Hi All,
My Palm Desktop software won't open. When I try to open it (either w/ the icon or the start menu), I see the Palm Desktop logo, then the program seems to open but all I see is a whitescreen, and an almost immediately error message from windows that reads "Microsoft OS Desktop Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then the only option I have is to click "close," and the program closes out. So its impossible to open the softare.
Interestingly, the hotsync operation still works. The desktop application just won't open.
I have tried uninstalling and reinstalling, but still the problem persists. I have read a few places to remove the US Robotic registry keys, but after looking them up using REGEDIT off the Run menu, I can't find them....maybe I am not doing a complete uninstall, and am not completely removing these keys? Does anyone have a comprehensive list of registry key locations? Or maybe its a problem with windows? I am using Vista. I tried a system restore back to a point in time when the Palm Desktop was working, but even after that I had no luck.
Does anyone have a suggestion of what I should do?
Thank you!
Post relates to: Palm Z22

If this is your first Palm device, you will not see registry keys for either USRobotics or PalmOne. These entries are relevant to users who have upgraded devices and installed newer versions of Palm Desktop over older installs for the old devices.
There are a number of threads posting complete uninstallation directions; use the search function (up top when you exit this thread) on Registry and you should be able to find one or more of them.
Post relates to: Palm TX

Cleanly "Starting Over" with the Desktop Software (non-BES)

Hi there,
With the advances in the RIM Desktop Software, there have been many posts about the upgrade process resulting in less than functional situations. The process I recommend is to cleanly start completely over, cleaning all remnants of the Desktop Software from the PC, and perhaps even clearing the content databases from the BlackBerry SmartPhone (on the assumption that the Desktop Organizer app has complete and correct data).
To do this, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything that you can. Additionally, if you are truly concerned about your data, then you should first copy (for Outlook, to a PST) your contacts, calendar, memos, and tasks...just to be sure, in case of something catastrophic.
There are some reports that a Windows user profile (type 'echo %userprofile%' in the command prompt) that contains spaces might cause the installer to fail. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces, but with full admin rights) and install the desktop (for all users).
1) Remove any/all BlackBerry Device Software package(s) from your PC
Add/remove programs, Uninstall, etc. depending on your Windows OS level
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful.
Do not attempt this if you are at all unsure -- editing your registry incorrectly can render your entire PC useless!
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your BlackBerry Device Software package from your carrier -- it must be the version that your BlackBerry is already running (otherwise, the Desktop Software will attempt to change the version that is running on your BlackBerry):
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone
5) Install the Desktop Software to your PC -- do not allow it to start
6) Install (also to your PC), the BlackBerry Device Software package -- do not allow it to start the Desktop Software
If the package came from a carrier other than that for which your BlackBerry was originally manufactured, then after this install step completes, you must delete, from your PC, at least one copy, and possibly two, of VENDOR.XML.
One will for sure be here (or something quite similar, depending on your Windows OS):
c:\Program Files (x86)\Common Files\Research In Motion\AppLoader
The other might be here:
c:\Users\<insert your user name>\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
7) Start the Desktop Software and connect your BlackBerry to your PC (USB) when prompted.
8) OPTIONAL -- if you truly want a clean start over AND you are 100% sure that the data in your PC Desktop Organizer (e.g., Outlook) is accurate, then, at this point, you can clear the BlackBerry of all Organizer data so that you can start over fresh, using your PC Organizer data as master:
KB10167 How to clear the user content databases from the BlackBerry smartphone
9) Start the organizer configuration over:
KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software
If you are using Outlook AND multiple profiles, be sure to click the "Configure" button, inside of the Configure screen for each organizer app...that is how you select the proper profile for EACH Organizer component you are configuring.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I am having the same problem syncing aftre having downloaded the new Desktop Manager and have tried most things. Seem ridiculous that this amount of time needs to be wasted just because BB releases a new version before it is ready.

Desktop Software Stopped working all of the sudden..

All of the sudden I got a windows message saying "Blackberry Desktop Software has stopped working" (A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.) I un-installed and re-installed the program and the same thing continues to happen. I have no idea what's going on. Has this ever happened to anyone else? Can someone help me out?

It happens to me too just now. I just had my laptop upgraded. before, i have it installed successfully without any problems encountered. in fact I was able to use it early yesterday before i upgraded my laptop. just now, when im trying to install the pc software, while installig it, it just gives a notification that it stopped. but later will show that i have successfully installed. but once you click to open the icon, it shows "Blackberry Desktop Software has stopped working". same with you i uninstall reinstall for 4x now, but still it isnt working.I even though it might be with my net connection, but it is not. I hope someone could help us.

Windows xp will not boot up after installation of desktop software 4.3.

windows xp will not boot up after installation of desktop software 4.3. Where do I start to get my p.c. going again ???

I get the message that a recent hardware or software change might have caused this.
The computer does not boot up in safe mode or last known good configuration.
I'm glad you think the software has nothing to do with it, but perhaps you can also explain why this problem started as soon as I downloaded the desktop software and tried to restart the computer.

Desktop Software cause Bluescreen

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