Desktop software connection password

I have recently changed my laptop and have just downloaded the Blackberry software so that I can transfer some pictures and sync my Bold. The problem is I don't remember the password from my initial setup. I am now at 5 connections and the next one will wipe my BB memory. How do I restart the process?

Hello,
You don't. The password you are entering is the user-created device security password, the one that you must enter on the device in order to unlock it whenever it is locked. There is no "master" or "override" password...only the user created password will succeed. If you fail the last time, your BB will wipe clean and you will have to restore from your most recent backup...or, if you have no backup, start all over (this time hopefully remembering the password you create). BBs remain the most secure mobile devices available, and this is one of those features that allows them to maintain that rating.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Need some Desktop Software Connection help.....PLEASE

Here's the deal. I've had my berry for a while, no problem. I used to be able to connect to my computer and use the desktop manager to swap photos, ring tones, music, etc between my comp and berry. I had some computer issues which involved me changing the power supply and video card as well as adding some ram.
Everything works fine, printer, mp3 player etc.
When I plug in my berry it doesn't do anything. It recognizes the memory card I have. But when I open up the media manager, it tells me there is no device installed, and all it sees is my media card.
Now everything works perfect on my wife's laptop (she has a berry too), but it doesn't work on mine. We both run old school 4.2 desktop software as well as the new 4.7+os.
I have uninstalled and reinstalled 4.2 twice, and it doesn't recognize my phone. I even go to connection settings and all it shows is COM ports. I found a USB option, but then it searches for the device and finds nothing.
So I decided to upgrade to desktop software 4.7. Downloaded it, installed it, and the same **bleep** thing happens. Doesn't recognize anything. Says I'm not connected. I'm starting to get really pissed off at this crap. I've never had any trouble before. I put 30 songs on here, and tons of pictures on my memory card...not a skipped beat ever.
I can easily go to my wife's laptop, plug in, and install/delete what I need and I'm done. The problem is none of my music/pics are on her laptop. SO I 'm having to bring them via Flash Drive to her laptop, and then install the items..but no luck on my comp.
I went to the control panel and did "add hardware" it showed a blackberry device was connected but it gave me the following error (using both versions of the desktop software)
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Please help before I get really frustrated and toss my berry.
Message Edited by imotionsrt4 on 06-02-2009 09:53 PM
Message Edited by imotionsrt4 on 06-02-2009 09:53 PM

Have a look at this KB article to see if any of the solutions help out.
http://www.blackberry.com/btsc/KB02640
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Desktop Msgr - connection password on reinstall

Hi - hope someone can help. I had two months of trouble-free operation and syncing with my HP laptop and BB 8330 Curve, all was well until I had to send the laptop in for hinge repair... well the service people also re-imaged my computer too. (Gee thanks) Meanwhile my BB is still getting email and functioning fine with the programs I loaded prior to this. BUT - I would like to connect it back to the desktop manager too.
So loaded the install disk and connected the BB via USB, it sees it but asks me for a password. I put in the PW that does work to unlock the BB, but it does not recognize it. What should I do - I've tried 6 times and don't want to wipe the device!!
Thanks,
Kate
Solved!
Go to Solution.

Hi,
I think that's the right way to go,
Use this link to make sure you have un-installed the DM cleanly on your system:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Power off the PC and reload the DM
Let me know how it goes!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop software does not recognize phone

I have downloaded the latest desktop software, connected my Torch 9800 and successfully synced calendar, contacts etc. with Outlook. When I connect the phone after that, the software does not recognize the phone and will progress to the sync function. I have tried uninstalling and re-installing the desktop software, and the same problem happened again. I have tried the connectivity solutions suggested by the software without any luck. The computer is recognizing the phone, but the software is not. Any ideas out there?

hello!
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usb cable

Password failure after connecting with Desktop software

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

New Desktop Software is asking for password - which I don't think I ever had now can't use phone either

     After downloading the new Desktop Software, it won't allow my BB Curve 8520 to connect w/o a password - I do not believe I ever had a password on my desktop software and it is threatening to delete my data if I don't enter correct password ;;;
     also now I can't use my phone because the same message is coming up on my phone asking for a password - I did have a password on my phone but that password is not working for the desktop software and now I can't use the phone password on the phone - it is asking for some other password which I don't have -
     is there some way to have the password sent to me - I don't want to loose the contacts and other data on my phone and the Desktop

Hi,
Just make sure you are typing the right password when DM ask you for it. What I mean is that if your password include numbers you must type in the corresponding letter on your computer keybord...
It's is a common mistake...
Now, is your phone asking you for your password or for a SIM card PIN? If you entered your password too many times as the phone was asking for a SIM card PIN it is probably asking for a PUK (sometime called a personal unlock key). Call your service provider tech support, they are the only one that would have your SIM card PUK to help you...
Until you reach them you can always remove your SIM card (assuming that's your problem...) to be able to use the phone (assuming you're in North America on a CDMA network...).
Hope this helped, have a good one!
Gilles

Problems connecting to desktop software

Your carrier: Vodafone UK
Model info and OS version: 8110 v4.5.0.180
File free before battery remove/replace: 12595211
Did a battery pull fix your issue? No
Apps installed and their version if possible: Facebook, MapMyRun
BT device model/version: None connected
Details
Windows 7 64 bit, current fixpack
Blackberry Desktop 7.1.0.41
Windows recognises the device. Drivers are up to date and I have chnaged USB power management settings as outlined in the knowledgebase, disabled selective suspend plus set software to run as an administrator. I have tried different USB cables and all three ports
After lots of tries (including starting with the battery out) I have managed to connect once today (not sure how), and it took almost an hour to transfer 2 35MB files to the newly encrypted media card - painful. After that it didn't want to play any more!
When I connect now I am prompted for a password, and either a backup is attempted, which I can't cancel, or it sits in the "connecting" forever.
Any clues?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Upgraded Blackberry Desktop software and now it will not accept my device password. What's happened?

I've upgraded the software on my desktop and connected my Bold 9700 to my computer. It asked me for my device password but it's not accepting it. I'm up to 8/10 tries and I know I'll have issues if I keep trying. I've disconnected my bb but it is still wanting a password and not accepting it.
Also the password field on my bb is showing me the characters I'm typing in as opposed to astericks.
I don't know what is happening and I don't want to lose all my data. Help!
Solved!
Go to Solution.

I found the answer. I was entering the wrong password and not realizing it. sorry if i waster your time reading this.

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Curve 8900 not connecting to Desktop Software version 6.0.0.40

I am not able to connect my Curve 8900 to the BlackBerry Desktop Software Version 6.0.0.40. When I connect via USB it asks for the password and then it says connecting in the bottom right corner - it never connects. I also have the Blackberry Device Manager version 6.0.0.11 running at startup but it does say that the device is connected. There are no errors in the device manager. I am running Windows XP SP3.

No one else replied, but I seem to have solved the problem, more or less, so I thought I'd report back. See previous message for the setup.
1) First attack - make a concerted effort to truly undelete the 2 old versions of Desktop Manager. The typical list of "how to cleanly uninstall" (link above) is incomplete. This document is much better: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206 .
The part that matters is near the bottom, under Additional Information. Basically, take a shovel to the Registry and start digging out absolutely every reference to "Research In Motion" using the Edit/Find. I added to that recommendation a search on "BlackBerry" and even, for good measure, all the Roxio software (and removed the Roxio folders just like the Research In Motion folders). I can't say which part did the trick, but I could see some of the Install and Uninstall list items go by.
This finally killed the zombie entries in the Add/Remove Programs list, and prevented the Windows Installer attempts on unfindable .msi files.
2) Problems: In killing Roxio, I may have accidentally munged a Sonic registry entry. When I installed the Desktop Manager fresh from the CD, it complained about a registry-style confusion with Sonic software. It allowed me to continue past that point anyway.
I can't fix that, but I will be swapping in new PCs in a couple of months and can live with whatever reduced functionality might be involved.
When I started the Desktop Manager for the first time, I could see Windows Installer popups fly by in the background, but none of them stayed open, and perhaps that will be a one-time problem. Otherwise, if related to the Sonic issue, at least it's not a functional problem that prevents me from using the Desktop Manager.
3) I can now connect to the Desktop Manager via USB, but am unable to successfully update the device software. It goes through the backup process apparently successfully, but issues an error message about "Fatal error" before installing much (any?) of the new software. Seems to be a benigh error - phone still works. Because this will be reinstalled on a clean PC in a couple of months, I can pass on upgrading the device software until then.
4) All I care about is the ability to synch the contact and calendar data and, by god, that seems to be working!!! And it's much faster than my older BB.
If you're reading this, it's because you have an ongoing nightmare... You have my sympathy.

Blackberry desktop software doesn't connect with address book

blackberry desktop software version 2.4.0 doesn't connect with address book on a mac os lion (10.7.4). Sync contacts not possible. Use a BB 9500 v5.0.0.841 (plateform 4.2.0.380). Any solution ?

You have both Desktop Software and Link set to open when a device is connected to your Mac. You need to go to the settings of Desktop Software (I don't recall exactly what to do but there should be some settings in the top right corner) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that Link is set to open. That should resolve your issue.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Connecting Playbook to Desktop software

Hi all,
I am trying to connect my Playbook to the pc but I always get an error message, I used the update option which shows when I connect but I lost all my files for nothing, same problem occured again, now I am updating to the latest version relased before few hours but I am not sure if this works. any ideas or any one faced the same?
knowing that I use the same pc software, and same USB cable to connect my torch 9810 and it works fine.
thanks,
Faisal

Hello FaisalS,
Welcome to the BlackBerry Support Community.
The following article should help you with connecting your BlackBerry® PlayBook™ tablet to you computer using the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424
We hope this helps.
Thank you.
-FB
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"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software"

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software" please help.

Hi and Welcome to the Community!
Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Software Greyed out when connected to device

I just recently bought my first Blackberry Pearl. I installed the Desktop Software successfully & performed a synch with Outlook. The next day I went to do it again and when I connected to the computer (USB) the Desktop Manager goes from Disconnected to Working & grey’s out. I left it running for an hour & nothing seam to happen.
I contacted Verizon help by phone & the technician suggested removing the desktop soft ware & reloading it. I have done as suggested & I still have the same problem & now I also receive another message.
“This computer does not know its message account address. Either the messaging system is not configured properly or this messaging system is not supported.”
I am new to having a Blackberry so I would not be surprised if I did something in on the device.
Any help to newbie user would be appreciated.
Thanks
Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM

I just recently bought my first Blackberry Pearl. I installed the Desktop Software successfully & performed a synch with Outlook. The next day I went to do it again and when I connected to the computer (USB) the Desktop Manager goes from Disconnected to Working & grey’s out. I left it running for an hour & nothing seam to happen.
I contacted Verizon help by phone & the technician suggested removing the desktop soft ware & reloading it. I have done as suggested & I still have the same problem & now I also receive another message.
“This computer does not know its message account address. Either the messaging system is not configured properly or this messaging system is not supported.”
I am new to having a Blackberry so I would not be surprised if I did something in on the device.
Any help to newbie user would be appreciated.
Thanks
Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM

Desktop software connection password

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