Desktop Software crashes when clicking on "Configure Settings"
Hi,
I am a Blackberry newbie having bought my first one yesterday: a Bold 9780.
I installed the Desktop Software that came with the CD on my notebook running Windows 7 Professional. When Desktop Software started up after installation, I immediately got an error message that said "Rim.Desktop.Autoupdate has stopped working" and it then tries to search for a solution which didn't work.
However, Desktop Software managed to open up nicely despite that problem. In the main window, I went through the setup procedure as prompted. But when I got to "Organizer" and click on "Configure Settings...", it will attempt to do so but will crash with a message saying "Black Berry Desktop Software has stopped working". I have tried it several times and had the same response.
I have spent close to 8 hours through the night reading through all the message and forums here and on other websites and have tried countless ideas: clean uninstall and reinstall, register DLL files, etc. but nothing works. I have even tried installing the previous version 5.0.1 which also has some issues with being unable to open device database or something like that.
Getting this desktop software working is very important as I need to import all my work contacts from Outlook 2007 to my new 9780.
I am really at my wits end and would appreciate any help.
Thanks so much.
Hi, thanks for the reply. I tried the steps mentioned at the sites you linked but none of them helped at all. Upon further searching, I found a KB article mentioning that the crashing issue has been escalated with no solution as yet. It recommended that DM 5.0.1 be used instead.
So I did a clean uninstall of Desktop Software 6, downloaded DM 5.0.1 and went through the setup as documented. Did a sync and encountered a new problem. I check through and found some articles that recommended I try to narrow down the problem. I managed to sync my "task" and "notes" list on Outlook 7 with the BB Bold 9780 with no issues. But when I tried to sync the "Calendar" and "Address Book", it failed. Opening the log file, I discovered this error:
On 12/05/2010 21:59
One-way sync from Microsoft Outlook Contacts to Device Address Book
First System: Device
Second System: Microsoft Outlook
Second System File Name: Address Book
Conflict Resolution: Notify
Device Data Source: "Default"
--> Failed to open device database!
Total Inputs From First System: 0
Field mapping used for translation:
Device Microsoft Outlook
First Name ---------------------- First Name
Middle Name --------------------- Middle Name
Last Name ----------------------- Last Name
Title --------------------------- Job Title
Company Name -------------------- Company Name
Work Phone ---------------------- Business Telephone Number
Work Phone 2 -------------------- Business Telephone Number 2
Home Phone ---------------------- Home Telephone Number
Home Phone 2 -------------------- Home Telephone Number 2
Other Phone --------------------- Other Telephone Number
Work Fax ------------------------ Business Fax Number
Mobile Phone -------------------- Mobile Telephone Number
PIN ----------------------------- User Defined String 1
Pager --------------------------- Pager Number
Internet Address1 --------------- Email1 Address
Internet Address2 --------------- Email2 Address
Internet Address3 --------------- Email3 Address
Address1 ------------------------ Business Address Street 1
Address2 ------------------------ Business Address Street 2
City ---------------------------- Business Address City
State/Prov ---------------------- Business Address State
Zip/Postal Code ----------------- Business Address Postal Code
Country ------------------------- Business Address Country
Home Address1 ------------------- Home Address Street 1
Home Address2 ------------------- Home Address Street 2
Home City ----------------------- Home Address City
Home State/Prov ----------------- Home Address State
Home Zip/Postal Code ------------ Home Address Postal Code
Home Country -------------------- Home Address Country
Notes --------------------------- Body
Interactive Handheld ------------ User Defined String 2
1-way Pager --------------------- User Defined String 3
Salutation ---------------------- Title
Web Address --------------------- Web Page
Direct Connect ------------------ Radio Telephone Number
Categories ---------------------- Categories
Picture ------------------------- Contact Photo
Birthday ------------------------ Birthday
Anniversary --------------------- Anniversary
Nickname ------------------------ Nick Name
Home Fax ------------------------ Home Fax Number
Internal Error #4238.
Translation Canceled!
Again I googled it and came up with nothing that worked. Stuff I tried:
1) Cleared the database using the "Advanced" function in "Backup and Restore" but that didn't help either.
2) Deleted the "IntelliSync" folder and re-configured the sync and tried it again. Nada.
3) Created a new empty profile on Outlook 2007 with no calendar or address book entries just in case there are some corrupted entries there, reconfigured DM 5.0.1 to sync from that and overwrite all data on my Bold 9780 and that didn't work either.
4) To be sure, I even tried to sync from Yahoo. And those DM did successfully log in, the same error as above pop up.
I would hazard a guess that DM 5.0.1 is not able to open the Bold 9870's database. Not sure why.
I think I should mention at this point that I am using Windows 7 Pro Edition and Outlook 2007. I am not using any enterprise nor any wireless sync. All I am trying to do is to get my address book and calendar entries onto that DARN Bold 9780 with the supplied cable.
I am thinking that maybe DM 5.0.1 may not be able to access the database on my Bold because it's running OS6.
Any ideas?
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I found there is a logfile at C:\Documents and Settings\<USERNAME>\Application Data\Rim.Desktop.Exception.log and the last entry was:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:38:44.087]
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at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnected(Object sender, EventArgs e)
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I had tried uninstalling and reinstalling the desktop software to no avail. Finally I tried deleting the E:\BlackBerry\system\Media Sync\bbMusicSync.settings file from my Blackberry and still it did not work. The solution was that I had to delete the \Media Sync\ folder itself. I reinstalled BB desktop and plugged in my Blackberry and it all ran fine. You will have to set up all your sync settings and whatnot again. I hope this helps someone out.Thks for your quick reply. I cannot open any devices or apps in "my comptr" while playbook is plugged in. The screen greys and Windows stops responding. I can open "devices & printers" right click on BB cd drive then click on find new drivers. Windows says I already have most current drivers installed. I have an older laptop running Win XP. with no problems connecting to PB. My issue seems simular to those addressed in a later post by prochejr. This appears to be a Win 7 prob. Log in "trouble shooting" tells me application (BB desktop software) has incompatability issues with computer OS.
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I found the instructions for a clean uninstall of the desktop software. I followed them and then reinstalled Desktop manager. No change in the problem.
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At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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RowdyHi and Welcome to the Forums!
First, make sure that the version of GroupWise you are using is compatible with the version of the RIM DTM software that you are using:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
Assuming it is so, then the next steps will depend on the error messages when it "crashes". If you have any text of that, you can try searching for it in the public KBs:
http://www.blackberry.com/btsc/microsites/microsite.do
You also can activate advanced synchronization logging to see if the log provides you with any better information:
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Process: Sphere [94287]
Path: /Applications/Sphere.app/Contents/MacOS/Sphere
Identifier: com.yourcompany.Sphere
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [244]
Interval Since Last Report: 371 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 25 sec
Per-App Crashes Since Last Report: 1
Date/Time: 2014-02-11 09:53:05.896 -0700
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 9ACAC95B-DACE-48A7-BA12-8644258A670B
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000002c
Crashed Thread: 0
Thread 0 Crashed:
0 com.yourcompany.Sphere 0x0009e93f FrameMovieExporter::stop(QString&) + 79
1 com.yourcompany.Sphere 0x000a2e06 -[RecordingController stopRecording] + 118
2 com.yourcompany.Sphere 0x0009c217 RecordingImpl::doStopRecording(QString*) + 39
3 com.yourcompany.Sphere 0x0009b33d RecordingImpl::doStopRecording(QList<QString>&) + 77
4 com.yourcompany.Sphere 0x00095163 RecordingCommonImpl::stopRecording(QList<QString>&) + 67
5 com.yourcompany.Sphere 0x0011a7a8 Sphere::stopRecord() + 136
6 com.yourcompany.Sphere 0x0010d37e ToolsPanel::startStopRecording(bool) + 78
7 com.yourcompany.Sphere 0x00134bad ToolsPanel::qt_metacall(QMetaObject::Call, int, void**) + 541
8 QtCore 0x00902b51 QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 673
9 QtGui 0x02f172c4 QAbstractButton::clicked(bool) + 68
10 QtGui 0x02c3329a QAbstractButton::mousePressEvent(QMouseEvent*) + 186
11 QtGui 0x02c34366 QAbstractButton::keyPressEvent(QKeyEvent*) + 726
12 QtGui 0x02c345b5 QAbstractButton::mouseReleaseEvent(QMouseEvent*) + 117
13 QtGui 0x02d0866c QToolButton::mouseReleaseEvent(QMouseEvent*) + 28
14 QtGui 0x028e2a65 QWidget::event(QEvent*) + 2565
15 QtGui 0x02c335bd QAbstractButton::event(QEvent*) + 45
16 QtGui 0x02d0a6f0 QToolButton::event(QEvent*) + 64
17 QtGui 0x028872ec QApplicationPrivate::notify_helper(QObject*, QEvent*) + 188
18 QtGui 0x0288efbd QApplication::notify(QObject*, QEvent*) + 7789
19 QtCore 0x008fc33c QCoreApplication::notifyInternal(QObject*, QEvent*) + 108
20 QtGui 0x0288741c QApplication::activeModalWidget() + 156
21 QtGui 0x0283b043 QMacCocoaAutoReleasePool::QMacCocoaAutoReleasePool() + 19427
22 QtGui 0x0282adff QMacInputContext::reset() + 4063
23 com.apple.AppKit 0x91dadb95 -[NSWindow sendEvent:] + 5539
24 QtGui 0x02831cdb QMacInputContext::reset() + 32443
25 com.apple.AppKit 0x91d7a6a5 -[NSApplication sendEvent:] + 2939
26 QtGui 0x028353dd QMacInputContext::reset() + 46525
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30 QtCore 0x009ebeaa QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 170
31 QtCore 0x009ed526 QCoreApplication::exec() + 182
32 com.yourcompany.Sphere 0x001229e1 main + 897
33 com.yourcompany.Sphere 0x0000bd09 _start + 208
34 com.yourcompany.Sphere 0x0000bc38 start + 40
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0 libSystem.B.dylib 0x9094460a select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x90926055 _pthread_start + 321
2 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x908fc34e __semwait_signal + 10
1 libSystem.B.dylib 0x90926ccd pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x95d73b32 glvmDoWork + 162
3 libSystem.B.dylib 0x90926055 _pthread_start + 321
4 libSystem.B.dylib 0x90925f12 thread_start + 34
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1 libSystem.B.dylib 0x908fc95c mach_msg + 72
2 com.apple.CoreFoundation 0x93563e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93564aa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x900ea3d5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5 com.apple.Foundation 0x90168b4d -[NSRunLoop(NSRunLoop) runUntilDate:] + 93
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7 com.apple.AppKit 0x92035123 +[NSApplication _startDrawingThread:] + 77
8 com.apple.Foundation 0x900b5dfd -[NSThread main] + 45
9 com.apple.Foundation 0x900b59a4 __NSThread__main__ + 308
10 libSystem.B.dylib 0x90926055 _pthread_start + 321
11 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x908f5166 mach_msg_trap + 10
1 libSystem.B.dylib 0x908fc95c mach_msg + 72
2 com.apple.CoreFoundation 0x93563e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93564b04 CFRunLoopRun + 84
4 ...le.QuickTimeUSBVDCDigitizer 0x181ca084 0x181c9000 + 4228
5 libSystem.B.dylib 0x90926055 _pthread_start + 321
6 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x908f5166 mach_msg_trap + 10
1 libSystem.B.dylib 0x908fc95c mach_msg + 72
2 com.apple.CoreFoundation 0x93563e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93564b04 CFRunLoopRun + 84
4 ...le.QuickTimeUSBVDCDigitizer 0x181ca084 0x181c9000 + 4228
5 libSystem.B.dylib 0x90926055 _pthread_start + 321
6 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x909258c6 kevent + 10
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Thread 7:
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1 libSystem.B.dylib 0x908fc95c mach_msg + 72
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4 com.apple.audio.CoreAudio 0x95a695f8 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x95a69480 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x90926055 _pthread_start + 321
7 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x908f5166 mach_msg_trap + 10
1 libSystem.B.dylib 0x908fc95c mach_msg + 72
2 com.apple.CoreFoundation 0x93563e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93564aa8 CFRunLoopRunInMode + 88
4 com.apple.CoreMediaIOServices 0x93278a74 MIO::DAL::RunLoop::OwnThread(void*) + 160
5 com.apple.CoreMediaIOServices 0x9327ac46 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x90926055 _pthread_start + 321
7 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x908fc34e __semwait_signal + 10
1 libSystem.B.dylib 0x90926ccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x937863c8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x93798d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x90926055 _pthread_start + 321
5 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x908f5166 mach_msg_trap + 10
1 libSystem.B.dylib 0x908fc95c mach_msg + 72
2 com.apple.CoreFoundation 0x93563e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93564aa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x900ea3d5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5 com.apple.Foundation 0x90168b4d -[NSRunLoop(NSRunLoop) runUntilDate:] + 93
6 com.AVerMedia.AVerVDig 0x17053914 -[AVUSBDeviceCYBulk2 threadEntry:] + 466
7 com.apple.AppKit 0x92035123 +[NSApplication _startDrawingThread:] + 77
8 com.apple.Foundation 0x900b5dfd -[NSThread main] + 45
9 com.apple.Foundation 0x900b59a4 __NSThread__main__ + 308
10 libSystem.B.dylib 0x90926055 _pthread_start + 321
11 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x9092c2da select$DARWIN_EXTSN$NOCANCEL + 10
1 QtCore 0x00a0e9f7 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 87
2 QtCore 0x00a12c93 QEventDispatcherUNIXPrivate::doSelect(QFlags<QEventLoop::ProcessEventsFlag>, timeval*) + 435
3 QtCore 0x00a131cf QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 175
4 QtCore 0x009ebb61 QEventLoop::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 65
5 QtCore 0x009ebeaa QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 170
6 QtCore 0x0092f79d QThread::exec() + 157
7 libAVerMacDocCam.1.0.0.dylib 0x01054f2f IdleThread::run() + 127
8 QtCore 0x009306e6 QThread::setPriority(QThread::Priority) + 454
9 libSystem.B.dylib 0x90926055 _pthread_start + 321
10 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x908f51a2 semaphore_wait_trap + 10
1 ...ickTimeComponents.component 0x93e98c82 QTThreadWaitSignal + 100
2 ...ickTimeComponents.component 0x94aaf95c sgAudioProcessingThreadEntryPoint + 87
3 ...ickTimeComponents.component 0x93e9846b start_thread + 54
4 libSystem.B.dylib 0x90926055 _pthread_start + 321
5 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x908f51c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x909271af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x90928a33 pthread_cond_timedwait_relative_np + 47
3 com.apple.audio.CoreAudio 0x95a78bdf CAGuard::WaitFor(unsigned long long) + 213
4 com.apple.audio.CoreAudio 0x95a7a79a CAGuard::WaitUntil(unsigned long long) + 70
5 com.apple.audio.CoreAudio 0x95a78f3f HP_IOThread::WorkLoop() + 759
6 com.apple.audio.CoreAudio 0x95a78c43 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7 com.apple.audio.CoreAudio 0x95a69480 CAPThread::Entry(CAPThread*) + 96
8 libSystem.B.dylib 0x90926055 _pthread_start + 321
9 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0009e8fe ecx: 0x00000001 edx: 0x0107f000
edi: 0x186b8940 esi: 0x186b8940 ebp: 0xbfffe7c8 esp: 0xbfffe770
ss: 0x0000001f efl: 0x00210282 eip: 0x0009e93f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0000002c
Binary Images:
0x1000 - 0x4fffff +com.yourcompany.Sphere ??? (???) <f7c2b0a788413da6927f15cbf1665ed7> /Applications/Sphere.app/Contents/MacOS/Sphere
0x56b000 - 0x575ff3 +libAVerBase.1.0.0.dylib ??? (???) <c0f817480b8b3b1e93acfaa715b5cdfe> /Applications/Sphere.app/Contents/Frameworks/libAVerBase.1.0.0.dylib
0x57b000 - 0x580ffb +libAVerMacSystem.1.0.0.dylib ??? (???) <7d7ab1c093e73eacb72caa7378839ad8> /Applications/Sphere.app/Contents/Frameworks/libAVerMacSystem.1.0.0.dylib
0x585000 - 0x618fe3 +libAVerSocialNetwork.1.0.0.dylib ??? (???) <b6ea2ada18a931bebe40559dac9c3355> /Applications/Sphere.app/Contents/Frameworks/libAVerSocialNetwork.1.0.0.dylib
0x638000 - 0x686ffb +libAVerDocCamDirectCore.1.0.0.dylib ??? (???) <7ce00b3227cc357c89b6380576b039c1> /Applications/Sphere.app/Contents/Frameworks/libAVerDocCamDirectCore.1.0.0.dyli b
0x6a4000 - 0x6a9fef +QtSingleApplication.1.0.0.dylib ??? (???) <c96c230d43c5fadf347617dbac171f4c> /Applications/Sphere.app/Contents/Frameworks/QtSingleApplication.1.0.0.dylib
0x6af000 - 0x737fe3 +QtMultimediaKit ??? (???) <128415cf4f68e58494e3e8f796e64abe> /Applications/Sphere.app/Contents/Frameworks/QtMultimediaKit.framework/Versions /1/QtMultimediaKit
0x766000 - 0x7a8fff +phonon ??? (???) <0c22e12035bf30ab3b45c683f2685731> /Applications/Sphere.app/Contents/Frameworks/phonon.framework/Versions/4/phonon
0x7bd000 - 0x836fe3 +QtDBus ??? (???) <1978cb6b3385a6a506849d535c8ff202> /Applications/Sphere.app/Contents/Frameworks/QtDBus.framework/Versions/4/QtDBus
0x844000 - 0x897fe3 +QtXml ??? (???) <55615d3464055b65160ce9d1f8732ff4> /Applications/Sphere.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
0x8a8000 - 0xb0afeb +QtCore ??? (???) <166e83eea8084b01d66ed13c1a20a216> /Applications/Sphere.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
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0x93a13000 - 0x93a1afff com.apple.agl 3.0.9 (AGL-3.0.9) <5a57ce58f8adb7825e1adb9f7cdea151> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x93a1b000 - 0x93a6afff com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x93a6b000 - 0x93a6bffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93a6c000 - 0x93a6cfff com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x93a6d000 - 0x93a6dffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x93a6e000 - 0x93a79fe7 libCSync.A.dylib ??? (???) <f3228c803584320fde5e1bb9f04b4d44> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x93a80000 - 0x93b61ff7 libxml2.2.dylib ??? (???) <f274ba384fb55203873f9c17569ef131> /usr/lib/libxml2.2.dylib
0x93bd0000 - 0x93c4fff5 com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x93c56000 - 0x93cafff7 libGLU.dylib ??? (???) <64d010e31d7596bd8f9edc6e027d1d0c> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x93cb0000 - 0x93d3dff7 com.apple.framework.IOKit 1.5.2 (???) <7a3cc24f78f93931731203854ae0d891> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x93e21000 - 0x93e2afff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x93e2b000 - 0x94d2bfe6 com.apple.QuickTimeComponents.component 7.6.9 (1680.9) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x94d2c000 - 0x94d41ffb com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x94d42000 - 0x94d83fe7 libRIP.A.dylib ??? (???) <cd04df9e8993c51312c8cbcfe2539914> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94f05000 - 0x94fb7ffb libcrypto.0.9.7.dylib ??? (???) <d02f7e5b8a68813bb7a77f5edb34ff9d> /usr/lib/libcrypto.0.9.7.dylib
0x94ff5000 - 0x9500dfff com.apple.openscripting 1.2.8 (???) <a888b18c8527f71629702ed8dce9c877> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9500e000 - 0x95013fff com.apple.DisplayServicesFW 2.0.2 (2.0.2) <cb9b98b43ae385a0f374baabe2b71764> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x95014000 - 0x9515dff7 com.apple.ImageIO.framework 2.0.9 (2.0.9) <717938c4837f88bbe8ec613d4d25bc52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x9515e000 - 0x951d0fff com.apple.PDFKit 2.1.2 (2.1.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x951d1000 - 0x95211fef com.apple.CoreMedia 0.484.2 (484.2) <81221976abdc19f30723c81c5669bbc9> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x95212000 - 0x958b2fff com.apple.CoreGraphics 1.409.8 (???) <25020feb388637ee860451c19b613c48> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x959d1000 - 0x95a4bff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <9ae833544b8249984c07544dbe6a97fa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x95a4c000 - 0x95ac9feb com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x95aca000 - 0x95ae6ff3 com.apple.CoreVideo 1.6.1 (48.6) <186cb311c17ea8714e918273c86d3c13> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x95bdc000 - 0x95c1bfef libTIFF.dylib ??? (???) <2afd7f6079224311d67ab427e10bf61c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x95c39000 - 0x95c40ff7 libCGATS.A.dylib ??? (???) <8875cf11c0de0579423ac6b6ce80336d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x95c41000 - 0x95c41ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x95cc1000 - 0x95d4bff7 com.apple.DesktopServices 1.4.9 (1.4.9) <f5e51a76d315798371b3dd35a4d46d6c> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x95d4c000 - 0x9621dfbe libGLProgrammability.dylib ??? (???) <d5cb4e7997a873cd77523689e6749acd> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x9621e000 - 0x96258fe7 com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x96259000 - 0x965f6fef com.apple.QuartzCore 1.5.8 (1.5.8) <18113e06d296230d63a63b58baf35f55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x965f7000 - 0x96604fe7 com.apple.opengl 1.5.10 (1.5.10) <e7d1198d869f45f09251f9697cbdd192> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x96605000 - 0x96692ff7 com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x96693000 - 0x966a9fff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x966aa000 - 0x966b4feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x966b5000 - 0x966c1ff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x966c2000 - 0x96700fff libGLImage.dylib ??? (???) <2e570958595e0c9c3a289158223b39ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x96701000 - 0x96853ff3 com.apple.audio.toolbox.AudioToolbox 1.5.3 (1.5.3) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x96a28000 - 0x96b08fff libobjc.A.dylib ??? (???) <3ca288b625a47bbcfe378158e4dc328f> /usr/lib/libobjc.A.dylib
0x9788c000 - 0x979d6feb com.apple.QTKit 7.6.9 (1680.9) <fe987e6adf235d5754399dcdae6e5a8e> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x97a19000 - 0x97ad4fe3 com.apple.CoreServices.OSServices 228.1 (228.1) <9c640e79ad97f335730d8a49f6cb2032> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x97b49000 - 0x97b49ff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x97b4a000 - 0x97b4affe com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <a2b462be6c51187eddf7d097ef0e0a04> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x97c3a000 - 0x97c62ff7 com.apple.shortcut 1.0.1 (1.0) <37e4b08cfaf9edb08b8682a06c4ec844> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x97c96000 - 0x97c96ffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x97ca4000 - 0x97d00ff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x97d01000 - 0x97d5effb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x97d5f000 - 0x97d66fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x97d67000 - 0x97deeff7 libsqlite3.0.dylib ??? (???) <aaaf72c093e13f34b96e2688b95bdb4a> /usr/lib/libsqlite3.0.dylib
0x97def000 - 0x97defffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x97df0000 - 0x9811bff6 com.apple.QuickTime 7.6.9 (1680.9) <024f122335016a54f8e59ddb4c79901d> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylibHi
Looks like it may be this:
http://support.apple.com/kb/TS3968
CCT -
Finder crashes when clicking on Applications folder
VERY weird. Beginning a few days ago the finder on my Mac Pro crashes whenever I clicked on the Applications folder. It makes no difference what finder view I am using (icons, columns, etc.). Even if I click on the alias to the Applications folder in the sidebar, the finder crashes. I cannot view the contents of that folder by any method. The only way I can get to an item contained therein is to search for it using Spotlight.
Thinking that maybe my startup disk was hosed somehow, I ran Disk Utility (repaired permissions and verified the disk) and ran all tests within TechTool Deluxe. Both said the disk and filesystem were fine.
I tried copying the entire folder to another disk, but the copy aborts after the first few items (stops with Adobe Photoshop; the next item alphabetically is Aperture). In case Aperture was somehow a problem, I removed it (searched using Spotlight and then dragged it to the trash). No change in behavior.
I used Carbon Copy Cloner to replicate the entire drive to another, newly reformatted drive and made that drive the startup disk. No change in behavior.
It sure seems that the issue has to do with some kind of file corruption (that CCC dutifully replicated) rather than a faulty drive, but I have no idea where to look next for a solution (other than reformatting and reinstalling over 100 applications from scratch; ugh).
Does anyone have any idea what may be going on here? Until I can fix this, the Mac Pro is pretty much useless (luckily, I also have a MacBook Pro).Hi - I too am having this issue.
When I click on any of the items in my sidebar (i.e. -desktop, documents, applications, etc...) this causes the finder to crash and restart.
I have tried trashing the com.apple.finder.plist and running disk utility but to no avail. I also found this other forum discussion (https://discussions.apple.com/thread/1336291?start=0&tstart=0) Where this was part of the post
petrock
Re: finder crashes when clicking desktop icon in sidebar - any help?
Feb 2, 2008 3:43 PM (in response to choegl)
choegl, that crash is the same place as andreas's but it got there in a different manor. In the manor I would expect it to. It is trying to retarget the window to your selection in the sidebar and setup List View according to the view options for that folder from that folder's .DS_Store. Its specifically trying to get the label for one of the columns in List View (i.e. Size or Name or Date Modified) but the value it gets from the .DS_Store is corrupt/bogus and causes the Finder to crash (specifically a component underneath the Finder call CoreFoundation via a call to CFStringGetLength). Here's how you solve your problem. In /Applications/Utilities/Terminal.app type: +cd <path to problem folder>+
+rm .DS_Store+
+killall Finder+ Pressing return after each line. You can get the path to the problem folder by drag/dropping the folder into the Terminal window. When the Finder comes back up, see if it still crashes when you click on that problem folder (i.e. your Desktop) in the sidebar. Repeat the steps above for any other folders that behave this way when you click on them in the sidebar. Hope that helps everyone...
btw, I wrote up a bug report on your behalf about this issue and sent it off to Apple (# 5721669)."
I tried this as well and nothing!
Anyone have any suggestions? I'm at a loss and am hating this issue! BTW, if I right click on any of the items in the sidebar, I can then click on open to get the folder to open. HASSLE! and if I forget (which is likely since I move too fast for my own good) then I crash the finder. Also, this happens on all the users on my mac.
Thanks!!!!
Matthew
MacBookPro 2,2 - OS X 10.6.8 - 2.16 GHz - 3 GB mem - -
Palm Desktop Software Crashing during Export
Everytime I try to export my address data to a vCard file, the Palm Desktop software crashes and closes without exporting any data. Any ideas why this is occurring? I have tried reinstalling the latest Palm Desktop software without any effect. I am using a Mac (OS X 10.4.x).
Post relates to: Treo 650 (Verizon)I am also crashing when exporting the vcard files, not when exporting tab files (tab text useless anyhow); palmdesktop did not crash with my wife's Vcard file however, so I suspect some files are not compatible with the format for export, maybe for example with files without first names? If I find solution, will post (more than a thousand readers are looking at this problem: IPhone buyers like me?)
Post relates to: Tungsten E -
Microsoft Expression Encoder 4 crashes when clicking Start button to begin live smooth streaming to a publishing point created in Windows Server 2012, I've got the following error. Can anyone help me with this? Thanks in advance!
Nombre del evento de problema: CLR20r3
Firma del problema 01: encoder.exe
Firma del problema 02: 4.0.4276.0
Firma del problema 03: 4eafa0d7
Firma del problema 04: mscorlib
Firma del problema 05: 4.0.30319.18408
Firma del problema 06: 52310b91
Firma del problema 07: 3e69
Firma del problema 08: 0
Firma del problema 09: System.InvalidCastException
Versión del sistema operativo: 6.2.9200.2.0.0.272.7
Id. de configuración regional: 3082
Información adicional 1: 5861
Información adicional 2: 5861822e1919d7c014bbb064c64908b2
Información adicional 3: dac6
Información adicional 4: dac6c2650fa14dd558bd9f448e23afd1
Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?linkid=190175
Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt2014-12-17 16:05:41 Msg 5170, Level 16, State 1, Server \\.\pipe\Microsoft##WID\tsql\query, Line 2
Cannot create file 'C:\Windows\WID\Data\SUSDB.mdf' because it already exists
Looks like somebody forgot to remove the database from the last time WSUS was installed.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds. -
Adobe Applications Crash when Clicking on Smart Folders
APPLICATIONS EFFECTED: Adobe InDesign Cs6, Adobe Indesign CS5.5 and Adobe Illustrator CS5.5 on Mac OSX 10.8 (Mountain Lion)
THE PROBLEM: The above applications will crash when clicking on File > Open and selecting a Smart Folder in the sidebar.
STEPS TAKEN TO FIX THE PROBLEM:
I have done a clean install of my system and have updated to the latest versions of all software, yet the problem remains.
I have also done a clean install on another system and it also has the same problem.
BACKGROUND INFO:
Information about smart folders can be found here:
http://support.apple.com/kb/PH4158
This is a clear bug, so where can I get help to get a fix for the problem?Are the folders in question inside your home folder? If not, where are they?
Before you do anything else, I suggest you quit Dropbox and see whether there's any change. -
Crash when clicking on certain links (have crash report #'s)
FF crashes when clicking a link (happens to random links, but can be reproduced reliably). It even happened while trying to submit this crash question.
'''Easy way to reproduce:'''
Visit: http://www.sciencedaily.com/releases/2009/04/090418084813.htm
Scroll to end of article, click link of "More information is available at: http://www.microtransat.org/"
That should cause the crash.
'''Alternate method''' (if you want a trusted website):
Ask a crash question on this website (mozilla), click on "Click for detailed instructions" under the "Crash IDs" section.
Insta-crash every time.I wasn't able to reproduce the crash clicking from sciencedaily to microtransat. A standard diagnostic for possible interference by add-ons is to try Firefox's Safe Mode.
First, I recommend backing up your Firefox settings in case something goes wrong. See [[Backing up your information]]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in Firefox's Safe Mode ([[Safe Mode]]) using
Help > Restart with Add-ons Disabled
In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."
If the links works correctly, this points to one of your add-ons or custom settings as the problem.
Any change? -
Random crashing when clicking the mouse. Screen goes black and reboots. Happens alot in Excel but also in other apps.
Model Name:
MacBook Pro
Model Identifier:
MacBookPro6,2
Processor Name:
Intel Core i7
Processor Speed:
2.66 GHz
Number of Processors:
1
Total Number of Cores:
2
L2 Cache (per Core):
256 KB
L3 Cache:
4 MB
Memory:
8 GB
Processor Interconnect Speed:
4.8 GT/s
Boot ROM Version:
MBP61.0057.B0F
SMC Version (system):
1.58f15
Serial Number (system):
W801517DGD6
Hardware UUID:
F3711E4D-1041-5C0A-9DCE-724C76B959B8
Sudden Motion Sensor:
State:
EnabledHi All,
The latest version of Dreamweaver CC 2014 is now available for download.
Download it from https://creative.adobe.com/ or directly through the Creative Cloud desktop app.
For the list of new features, see http://helpx.adobe.com/dreamweaver/using/whats-new.html
Forum announcement: The 2014 release Of Dreamweaver CC Is Now Live!
We’re excited to hear back from you. Please share your feedback. -
My iPad 2 has no " software update " when I go to settings/general. How can I get iOS 5 in this case ? Thank you.
<E-mail Edited by Host>The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623 -
Itunes 11.4.0.18 crashing when clicking on app store
Itunes is getting crash when clicked on app store. I tried to get some information for this crash and got the above message in debugging mode. Please fix this if required but i am unable to open app store.Click here and follow the instructions to change the iTunes Store country.
(97125) -
My printer setting box has changed and photoshop keeps crashing when I open printer settings
My CS6 keeps crashing when I open printer settings, and the printer setting dialog window has changed
Possibly corrupt preferences.
Hold down Ctrl-alt-shift keys and start Photoshop. A dialog offering to delete the settings should appear. Answer "Yes".
cmd-alt-shift if that's a Mac.
Gene
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