.Desktop Software does not connect to Blackberry Pearl 8130

On Monday, 12/17/12, I accepted an update of Blackberry Desktop Software to 7.1.0.37 (Bundle39). Since then my computer is unable to connect to my Blackbeery Pearl 8130 through the destop software. The computer sees the Blackberry fine, so there is not a problem with the USB cable or connection. It is the Blackberry software that does not work. How do I revert to the previous version of Blackberry Desktop Software (which did work just fine)?

Forget it. I found an old download file on my computer and installed the software and now it works.

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Desktop Manager does not connect to Blackberry Torch 9800

Desktop shows "connecting" then eventually shows error message.
Connections between device and computer are good.
Batteries in both device and computer are charged.
Have had problem since new hard drive in computer installed.
HELP!

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Desktop Software does not recognize Bluetooth

When I try to add my BlackBerry using Bluetooth the BlackBerry Desktop Software does not recognize it. I have ensured that my BlackBerry is in Listen mode but it won't connect. I know the Bluetooth support on my BlackBerry Storm is working (9550) because it does recognize my laptop.

Hi and welcome to the forums!
We need your PC type, current OS, the version of desktop manager you are using. Here are some suggestions until your provide the details.
Thanks,
Bifocals
KB13130 Cannot use Bluetooth technology to wirelessly synchronize the BlackBerry smartphone with BlackBerry Desktop Manager
KB22387 BlackBerry Desktop Software does not detect a BlackBerry smartphone when the first-time connection is by Bluetooth
KB05143 How to turn on BlackBerry Desktop Manager connection logging
KB18222 BlackBerry fails to connect to Desktop Manager 5.0 via Bluetooth on 64-bit computers with Widcomm Bluetooth stack
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available)

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available).
Can not sync or do anything else. I believe I have the latest versions of Desktop Software and Device software.
Stuck in limbo at this point.

Hi and welcome to the forums!
The most common connection issues are addressed in the attached link.
Let us know how it goes!
Thanks,
Bifocals
KB00125 BlackBerry® Desktop Software cannot detect the BlackBerry® smartphone
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop software does not recognize phone

I have downloaded the latest desktop software, connected my Torch 9800 and successfully synced calendar, contacts etc. with Outlook. When I connect the phone after that, the software does not recognize the phone and will progress to the sync function. I have tried uninstalling and re-installing the desktop software, and the same problem happened again. I have tried the connectivity solutions suggested by the software without any luck. The computer is recognizing the phone, but the software is not. Any ideas out there?

hello!
the problem is because of the outdated software you qare using might be!
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usb cable

Desktop Software does not start - really not at all

Hi everybody,
I hope this is not a common problem...
I installed the latest version of DM (710_b033_multilanguage) successfully on my PC.
Win7 (64bit), 8GB Ram, plenty of Diskspace and sufficient Video HW
As mentioned the installation was successfully.
When I start immediately a windows error message pops up, telling me the the Blackberry Desktop Manager does not work anymore (translated from the original German popup) and that Windows is looking for a solution. Sure enough Windows does not find anything and the window disappears without further notification.
I tried
- reinatalling
- repairing
- installing on SSD as well as on standard HDD
- searching the blog on "not start"
- cussing
- and now posting
Can anybody help - please?
Cheers
T

Thanks :-)
but unfortunately it did not work - still the same error:
Cheers
Thomas

BlackBerry Desktop Software does not recognize my device

My problem is that when I plug my phone into my desktop computer by USB it will charge, but when I go to do anything to by means of BlackBerry Desktop Software the program does not recognize that my device is plugged in. This has been going on for months now that it will not sync, I just haven't desperately needed to sync my phone until now. I have tried pulling the battery and pulling the sim card. I have also tried other USB cords.

This has been known to help others in your situation:
www.blackberry.com/btsc/KB10144
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

The Blackberry Desktop Software Does not work it 'freezes'

I have on my laptop the Blackberry Desktop Software, which has being working fine for a long time, but suddenly it 'freezes' nothing is working. I have un-installed it, run Ccleaner to clean up registries, re-installed it again and the same thing happens IT "FREEZES" don't know the reason??? Need help because I always do my backups on my BB.
Blackberry Desktop Software characteristics:
Version 6.0.2.42
Released April 13, 2011 (Bundle 43)
Laptop characteristics:
Microsoft Windows XP Professional
Version 2002 Service Pack 3
Lenovo T61
Intel (R) Core (TM)2 Duo CPU
T7100 @ 1.80GHz
2GB of RAM

Hi and Welcome to the Community!
Please review the System Requirements for the RIM Desktop Software:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you see, with XP, SP3 has been required for quite some time...so none of the more recent Desktop Software versions will work for you. But, those System Requirements pages are kind of messed up right now (three tabs claiming to be for "6.0.1", but with different information on each).
If you cannot obtain SP3, then you will need to fall back to older and older versions of the Desktop Software until you find one that works under SP2. Old versions can be found here:
http://www.blackberryos.com/downloads.php?do=cat&id=110
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Desktop Software does not detack BB 6 System Software and Language

Hi,
I wanted to install other languages back to my phone (currently only English). However, my Desktop Software 6.1.0.36 installed in Vista does not detect and display BB 6.0.0 system software, and so is language option. BI can see other installed software, even the application installed a day ago, but just cannot see the OS and language.
I tried installed the Desktop Software to other PC, but they were not detected and displayed either. I checked with my other friends, they are able to see the System OS and Language. What can i do ? Anybody encounter the same problem ?
Thanks.

Kindly look for the device requirement online and see if your pc met all the needed requirements.
Ron
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PALM DESKTOP SOFTWARE DOES NOT INSTALL

I had installed palm desktop software for mac on my computer & it was working fine.I downloaded the software update & tried to install it but it is not installing & it gives a error message.I tried telling about this problem to palm support & they told me to uninstall everyfile related to palm desktop & try re-installing the package but still the error message pops up during installation. I even tried uninstalling isync which palm support advised me to do but still the error remains please help. The error message is as follows:
application launch failure
the application "transport monitor" could not be launched because of a shared library error:
"h<TransportMonitor><TransportMonitor><Hotsynclib.PPC><_ct_16CTransportRel
MacFP18opaquetransportRefUc>"
when I try to force quit the installation I can see configlaunchservices( not responding) & the launcher.I hope this much information is enough for you guys to pin point the problem.
Please help

I have a problem with my Palm IIIxe syncronization via Keyspan's serial adapter to USB. Prior to installation of 10.4.7 the whole kludge worked (ah, the beauty of Mac hardware & software) and the my old PowerMac G4 connected fine. Now, it fails. The hardware connection is good, as pushing the 'Hotsync' button on my Palm's cradle actives the HotSync Manager 3.1 & a screen pops up informing me of the start. Unfortunately, it does not progress from there & the Palm times out saying there was a failure to communicate.
PowerMac G4, iBook G3 900 MHz, iMac G4 800 MHz Mac OS X (10.4.6) Palm IIIxe

Desktop Software does not recognize Vista Desktop Software

My PC is running Windows Vista Home Premium. Blackberry is a Curve 8900 running OS 5.0.0.900. Desktop Software is v. 6.0.2.44 bundle 45. I recently wiped my PC and reinstalled everything, so this is a fresh install of Desktop Software. I use the Windows Vista native calendar, and am unable to get DS to recognize it. When I click on the organizer button (Select Organizer Data to Synchronize), the Calendar entry says "Not Installed". When I click "Configure Settings", I can choose Windows Vista Native Application as an option for the calendar, but on closing that window, the Calendar entry says "Not Installed" again. I know that I can sync my 8900 with the Vista calendar, as I was able to do it in the past. Not sure why it's not working now. Anyone have any ideas?

Hi dirksterg30,
The following KB article should help regarding the issue you are having:
http://www.blackberry.com/btsc/KB23978
Cheers,
-FB
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Desktop software does not install

it wants to install on a G drive - does not give me choice to install on the C drive. what service is running that I need to stop?

Greetings, and welcome to the BlackBerry.com Support Forums.
Are you trying to install from the CD that came with the device? That really is a PC problem.
I would recommend downloading the Desktop Manager file and installing from the download.
Get DM version 4.7
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Desktop software is not recognising my blackberry

Please help
After intalling and re installing Blackberry Desktop software many many times it is still not recognising my blackberry curve 8520, I am running off of OSX 10.6.8
Everytime I go to install it syas that another blackberry software has been detected but I have removed all programmes from prvious times, can it be somewhere hidden that I need to find and delete th appropiate files??
I feel that when I installed pocket mac sometime ago it is now causing this issue....
HELP
Many thanks in advance this is driving me mad
David

Hello badawimm
Currently which version of BlackBerry Desktop Software you have installed on your PC .
If you're having problem with startup , then you can perform a Clean Uninstall of our present Desktop Software :
KB02206 : How to perform a clean uninstall of the BlackBerry Desktop Software
After Uninstalling your can download the most recent version of BlackBerry Desktop Software from here BlackBerry desktop software , Also refer to this KB :
KB16236 : How to install the BlackBerry Desktop Software for Microsoft Windows
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Latest Organizer update in the Blackberry Desktop Software does not sync Outlook 'all day events' in Calendar properly

On my Blackberry Torch 9810:
When syncing with Microsoft Outlook 2007 for an 'all day event' in Calendar, Outlook stores the appointment as from 12:00am to 12:00am so Blackberry Organizer thinks it is an appointment for 2 days rather than one.
So for example if you make an 'all day event' entry for Feb 25 in Outlook, Blackberry Organizer syncs it on the device as an "all day event" on Feb 25 and Feb 26. Very annoying indeed!
Technically Outlook should store it as 12:00am to 11:59pm for a one day
event. But since they don't, I hope Blackberry will fix Desktop Organizer
Software to cope with this issue and send out a new update!
Does anyone know anything about this?

I was getting a similar problem... birthday and anniversary and some other all-day events (but not all!) in Outlook were being set to either 1pm-1pm or 2pm-to-2pm, from the day before to the day of the actual event. e.g. my New Years Day event was being set as starting 31 Dec 1pm and ending 1 Jan 1pm. The 2pm vs 1pm difference seemed to correlate to the times of the year without/with daylight savings.
Presumably I'm seeing 1pm or 2pm and not 12am-12am due to my own time zone (GMT +10).
I made the change recommended by Bifocals and it has fixed this problem. However, I did need to -manually- go through and change all the events in Outlook back to be proper all day events - that did not happen automatically.
For those (like I was) wondering how to set the "the corresponding options on the Blackberry"... you open the Blackberry Calendar, then hit the application button, then scroll to Options then General Options. The Start of Day and End of Day settings are what need to match Outlook. FYI, I have a Bold 9000 and am using Outlook 2007.
I'm really hoping that when I next upgrade my Blackberry software that it retains this setting change. I find it really annoying that some (or all?) other settings (e.g. Mobile Network: Data Services & While Roaming) are reset to defaults on every software upgrade, meaning I have to remember what I set and to go back and set them again after an upgrade. Grrrrr.....

Desktop Manager does not connect with Storm

Help - I have my head halfway inside a gas oven in sheer desperation.   I have been trying to get the BlackBerry Device Manager on my PC to recognise my Storm for a week now.   I have uninstalled and installed it a trillion times with no change.   I have tried the USB in a number of different sockets.   Today, I took my Storm back to the phone shop.   Their PC instantly recognised the Storm using the same USB cable!   Can someone please tell me what is going wrong and/or how I can remedy the problem without a hammer?
Solved!
Go to Solution.

tcq wrote:
Hi - thanks for replying.   I'm using 4.7 and XP Pro.
ok, cool.
So, with DM 4.7 installed, you connect the BB to the USB cable... and you THEN open Desktop Manager.
What happens?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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.Desktop Software does not connect to Blackberry Pearl 8130

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