Desktop software does not recognize phone

I have downloaded the latest desktop software, connected my Torch 9800 and successfully synced calendar, contacts etc. with Outlook.  When I connect the phone after that, the software does not recognize the phone and will progress to the sync function. I have tried uninstalling and re-installing the desktop software, and the same problem happened again.  I have tried the connectivity solutions suggested by the software without any luck.  The computer is recognizing the phone, but the software is not.  Any ideas out there?

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usb cable

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