Desktop software doesn't list updates for BB Bold 9700

Desktop software version: 2.4.0.17
Mac OS version: 10.7.5
Device OS version: 5.0.442
Once I connect my BB to my Macbook Pro, it doesn't doesn't display any device OS updates. If I click application->check for updates, show other version tab is greyed out.
Any idea what's going on?
Thank you!

Hello ahmedkd and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having issues with your BlackBerry® Desktop Software.
When you connect your BlackBerry® Bold™ 9900 smartphone to the Desktop Software, does it show as connected?
When you go to the Applications tab are you able to click on the desired application to remove and see the red X when selected?
Thanks
-HMthePirate
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Hello!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HT1338 I need to update my software in order to download the new version of iTunes in order to put songs on my new iPod. But my software doesn't need updating..or so my computer says. What should I do??

I need to update my software in order to download the new version of iTunes in order to put songs on my new iPod. But my software doesn't need updating..or so my computer says. What should I do??

If your iMac has a PowerPC processor, Leopard OS 10.5.x is the max OS. If your iMac has an Intel processor, it can run Snow Leopard OS 10.6.x or possibly higher.
Once we know your iMac model, we can better recommend what OS X version.
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Wish List Updates for Snow Leopard

If you support any of the following, please send them to Apple's suggestion box.
I would like Apple to offer the following settings, preferably without third party fixes. HOWEVER, feel free to respond with your favorite work-around solutions. I need to learn Terminal!
1. Safari - close download window upon completion
2. Safari - remove ALL cookies and cached items when "resetting" same. There are always a select few that have to be manually deleted
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kurt188
Re: Wish List Updates for Snow Leopard
Feb 12, 2012 9:59 AM (in response to CAPTJON)
So may words, so little help. You do realize that they call this a Support Community, right?
1. Safari - close download window upon completion
Mine already does this, and I'm sure you can do it in Snow Leopard, too.
     When you refer to "mine," what OS are you referring to? Are you willing to share your knowledge on where I might find this capability?
3. Safari - have a built in video downloader/converter - Yes there are good third party solutions for this
That's not the job of a browser, and it's not going to happen. Keep dreaming.
     Thanks again for the helpful advice. I am impressed with our willingness to help.
4. Safari - allow Private Viewing as a default option
You can turn it on yourself. There's also AppleScript, or assigning a keyboard shortcut.
     I am very aware of how to turn it on. I would prefer to leave it on by default. Care to share your AppleScript knowledge?
Apple mail - provide an option for creating return receipts requests
It's been there for years—where have you been?
     Thanks again for the poweruser tip, very helpful.
1. Apple mail - #1 request is identify a way to allow the numerous superior email clients interface as seamlessly with other native apps.
That's entirely your opinion, which isn't shared by the vast majority of Mac users.
     I am sorry I do not share you opinion, nor did I know you speak for the majority of Mac users. Perhaps with your superior guidance I would become a power user too?
Where is the "Save to iPhoto Library" option?
Have you tried looking at the options given to you when you receive email with attachments? There's a Save button in the Header section that gives you the option to save the image to iPhoto.
     And how does this sugggestion help when downloading a photo from the web?
Perhaps if you spent time getting to know your Mac and OS X, you'd find that there aren't nearly as many "issues" as you seem to imagine.
     Yes, and I perhaps if you would share a bit of your superior knowledge I would agree. That was my hope in posting to a "support community." You put a fair amount of effort into your criticism. Just "imagnie..."
Correct Answer

ITunes doesn't show updates for those Apps synchronized from iPhone

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I am syncing on my MacBook that I have had for about two months...?

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Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.
What OS are you on? Type in a new message MYVER and a space after to see and report back please.
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BlackBerry Desktop Software doesn't support the BlackBerry 10 OS

a feuniquely useful and unique to BB.w years ago I upgraded to a OS 10 device and owned for less than 24 hours before paying to get my OS7 bold 9930 back. Currently debating on getting a classic, but believe that OS10 still does not support BB desktop nor the BNA website.
These were two features that I used very often and that I found unique to BB and very useful.
How is OS10 supplanting these tools and services?
Why in the world are they not retroactively supported?

Hello,
It is completely well documented what is required...here:
http://us.blackberry.com/software/desktop/overview.html?LID=us:bb:software:desktopsoftware&LPOS=us:b...
As you can see, BBLink and BBBlend exist for BB10, while the BB Desktop Software exists for legacy devices. BB10 and legacy devices are very very different...I can completely understand why they would need a totally new set of PC software for such a new and different device. It is what it is, and Blend provides a level of functionality never even dreamed of for legacy BBOS (well, maybe dreamed...but never delivered).
rvnfo wrote:
the BNA website.
I have on idea what that is, so can't help you there.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software doesn't recognize my .rem files on my SD media card. Cannot sync them to my Mac.

Hi,
I'm experiencing this problem where Blackberry Desktop Software for Mac 2.3.0 (build 12) doesn't recognize my .rem files (video and photo) on my SD media card (the Desktop Software app does show that file space on the media card is being used). Therefore, these files cannot be synced, decrypted, and viewed on my computer. I can see them on phone. I do have mass storage mode turned on and I can see the .rem files in the video and photo folders when my phone is connected to my computer. I can copy them to my Mac but since they aren't decrypted, I cannot view them.
I'm going to buy a new phone and I need to get these files off my current phone. I have a Tour 9630 with BB OS 5.0 bundle 1600.
I've tried backing up, reformatting the media card, wiping, and restoring but nothing has worked.
Is there any kind of utility that will let me decrypt the files on my computer? Should I try Blackberry Desktop Software for Windows?
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Hey jack_clarke,
Welcome to the BlackBerry Support Community Forums.
Make sure mass storage mode is enabled on the BlackBerry: www.blackberry.com/btsc/KB13564
If this is disabled you won't be able to access your media card from the computer.
-ViciousFerret
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Blackberry desktop software shows erro while updating

can anyone help me .. I really need help im struggling since 4 months my blackberry desktop software is not updating my device when I want to do software update it shows error that " an error occurred while downloading blackberry desktop software. please try again"

Hi and Welcome to the Community!
For some reason, the "automatic" method is failing...consequently, you need to take control and override the automatic method. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software doesn't work/ Can't Sync BB thru USB cable

I bought a new micro SD for my BB and as soon as I plugged in the BB with the SD inside my desktop software went haywire.
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So I followed some bad advice and uninstalled all the BB software from my PC.
And now when I try to re-dl the software it says I'm missing a key file on my hard drive to install the product package.
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Hello Mesquite95,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with the BlackBerry Desktop Software.
What is the full error message you receive when attempting to complete the installation and at which stage does it fail?
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Proper upgrading method right from downloading device software & desktop software in pc to update in device?

Plese tell proper method of installing new os in bb.
Sometimes desktop software & apploader don't detect new os to be instal on bb
Is it necessary to have internet connection for the process after downloading &
Installing new os in pc?

Hi Kamalsinghengr
If you want to update your device OS you can do that , But first Uninstall or delete any OS pack you have installed previously on your PC ,Then follow this :
1. Download the latest OS you desire from here and Install it in your PC Latest Software Download for Redington (India) Limited for Curve 9360
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then using desktop software perform your full backup of your device.
From here you have two Options :
3 ( a) . Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe
Or
( b ) . Connect your device and run BlackBerry Desktop Software you will notice the Update available , just Click to update your device OS. ( During those precess you don't need any internet Connection )
Upgrade will continue then After Installation of New OS restore your backup from BlackBerry desktop
Software.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BlackBerry Desktop Software Is their a download for Mac desktop Os 10.5.8

Hi
I was wondering if their is an archive within Blackberry where I could download a BlackBerry Desktop Software for my mac. I am useing 10.5.8, the new version is for 10.6 or higher.
Regards
Vintage Tec head 8088

This subject has been discussed on the forum already.
No earlier versions of the MAC desktop software for reasons unknown to us.
Indeed PC versions can be retrieved somewhere, I guess, but not for the Mac.
Only a possible reader of this forum could offer you his file if still an older version in his archive folders or something similar.
Fingers crossed
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Blackberry desktop software doesn't connect with address book

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You have both Desktop Software and Link set to open when a device is connected to your Mac. You need to go to the settings of Desktop Software (I don't recall exactly what to do but there should be some settings in the top right corner) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that Link is set to open. That should resolve your issue.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Hello,
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First time on this discussion group. Going back to Italy and using this wonderful cellular phone which I purchased there when this phone was introduced. Love it!
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What version of desktop software your using?
tanzim
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Desktop software doesn't list updates for BB Bold 9700

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