Desktop Software download

I have downloaded Blackberry Desktop Software and in trying to open it, it gives the following warning and aborts "The following disk image coudn't be opened - Image, Blackberry Desktop Software, Reason - not recognised". I am using Mac OS 10.6.8(Snow Leopard).
What am I doing wrong?
Regards
Derek

Hey Derekmanser,
Welcome to the BlackBerry Support Community Forums.
I would suggest removing the downloaded file and re-download the software from www.blackberry.com/desktop
-ViciousFerret
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Desktop Software Download...and nothing?

Hello All,
Have just purchased my first BB and went to download the latest desktop software for my Curve 8830, and when my download and installation completes, there is nothing on my computer, anywhere?
It goes through the whole process of download and then installation like normal, and I get no icon, nothing is listed in my C: drive (where it says it's going to put it), not trace of any installation anywhere?
Have a toshiba laptop with Vista home...
Any ideas as to what I could do?
P.S. I've removed everything, shut down, and tried it all again twice now, nothing seems to stick?
Regards,
Mark

For Vista,
First we need to clean the machine:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Install the correct USB drivers:
Blackberry USB and Modem Drivers ENG (DM4.6 B13)
File size: 16.988 MB
Date posted: 15-August-08
Download Software
Install 4.6 with these Vista considerations:
1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by typing: c:\> CD program files\research in motion\blackberry\is71 connectors\ms outlook connector
3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil
4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...
If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin.
http://sampath.wordpress.com/2008/03/04/installing-blackberry-desktop-software-on-vista
Install the Microsoft driver for Vista:
http://catalog.update.microsoft.com/v7/site/search.aspx?q=blackberry
When you are done here is the manual to start.
http://na.blackberry.com/eng/deliverables/3606/Desktop_enterprise_46_final_492866_11.pdf
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min.
Configure DM and retry sync.
Let me know how it goes.
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
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DESKTOP SOFTWARE DOWNLOAD ALWAYS GETTING INTERRUPTED

Hello,
I just acquired a Blackberry Torch 9860 and have been trying to download the desktop software to no avail.
The download is always getting interupted with the following message "710_b042_multilanguage.exe download was interrupted. This program is not commonly downloaded and could harm your computer" When I click Resume a SmartSreen Filter Internet Explorer window opens with the message that "this program might harm your computer." When I press Run Anyway another window called 16 Bit MS-DOS Subsystem opens with a message that "The NTVDM CPU has encountered an illegal instruction.....chose to terminate the application.
Please, help.

Hi and Welcome to the Community!
It sounds like you have a computer problem, not a BB problem. Maybe you have some virus protection on your computer blocking this? Maybe something else? It's a basic function...downloading files to your computer. Something on your computer is blocking this from happening, but digging into that needs a computer expert, not a BB expert.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software Download for Blackberry 7290

I have just purchased a Blackberry 7290. I do not know which Desktop and Device Software to download. I have tried Version 4 but it is going to take me 4 hours to download! Any help will be greatly appreciated.
Thanks.

I recommend downloading Desktop Manager 4.6.1 (without media manager) here.
Jerry

Desktop Software Download - ACCESS DENIED!

What is up with this error message? How can I fix this?
"Access Denied
You don't have permission to access "http://swdownload-us.rim.com.edgesuite.net/swdownloads/430_b025_english.exe?" on this server.
Reference #18.545b1cd.1219740374.13327d1a"

hello,
does your internet provider allow you to download exe files ?
(it's can problem especially if you connect from your company computer)
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Error installing Desktop software on Windows XP Profesional

Hi,
I got an error when trying to install Blackberry Desktop Software 6.0 on my Laptop. The message said that the application was not a valid Win32 application.
Is there any solution to the problem?
Please help.
Regards
Sarel

Hi and welcome to the forums!
Without knowing the following information It is impossible to give you any meaningful advice.
We need:
1) What model PC and what OS (specify 32 or 64 bit and service pack rev. )
2) What version of Blackberry desktop manager is installed.
I have attached some links to help you find and provide this information.
Let us know how it goes!
Thanks,
Bifocals
How to perform a clean uninstall of the BlackBerry Desktop Software
Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
How to install desktop manager 6.0 (video attached)
How to find the installation log files for BlackBerry Desktop Software
How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
How to turn on BlackBerry Desktop Manager connection logging
User Guide - BlackBerry Desktop Software
6.0.0
HTML PDF
Release Notes - BlackBerry Desktop Software
6.0.0
PDF
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Software 6.0

I just installed the Desktop Manager 6.0 and it seems to be causing problems with my 64 bit XP PC. I get a stop error (blue screen and reboot) about half the time I open it. It doesn't seem to make a difference if I've connected with my Blackberry 8530 or not. Does anyone have an idea as to how to investigate this issue? I've un-installed and reinstalled once and it is still happening.

Hi and welcome to the forums!
1) What model PC and what version of XP ( please include service pack level.
2) What version of Blackberry des desktop manager is installed.
I have attached some links to help you find and provide this information.
Let us know how it goes!
Thanks,
Bifocals
How to perform a clean uninstall of the BlackBerry Desktop Software
Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
How to install desktop manager 6.0 (video attached)
How to find the installation log files for BlackBerry Desktop Software
How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
How to turn on BlackBerry Desktop Manager connection logging
User Guide - BlackBerry Desktop Software
6.0.0
HTML PDF
Release Notes - BlackBerry Desktop Software
6.0.0
PDF
Let us know how it goes!
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software

When synchronizing data using the BlackBerry Desktop Software the following error is displayed:
CRTranRec:: GetLinkedRecordId : Invalid linked record Id
what to do?
many thanks in advance

Hi crugnola
Welcome to BlackBerry Support Forums
Please check your address book if you find any contact with blank images then add an image to those contacts ,it will fix this sync error , have a look :
KB31008 : Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software.
Or head over to this thread Cleanly "Starting Over" with the Desktop Software (non-BES) and start all over again or within that thread on post #15 there is a link to older version of BlackBerry Desktop Software , download version 6.1 it has help many user that I know from this error.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Support with Palm Desktop Software

I looked on youtube, all the people said its possible but didnt tell me how! I pulled up the desktop software, downloaded today. After I hooked up my phone, sync'd, ect. I entered all my contacts on the desktop software. How do i get them on the phone?

Hello, I'm happy that your Hotsync problem is solved. However, it was WyreNut who has helped you in this thread.
As for the Chinese character issue, I have not been able to find a solution here or elsewhere, and I don't think that Palm Desktop 6.2.2 supports it.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

BlackBerry Desktop Software Is their a download for Mac desktop Os 10.5.8

Hi
I was wondering if their is an archive within Blackberry where I could download a BlackBerry Desktop Software for my mac. I am useing 10.5.8, the new version is for 10.6 or higher.
Regards
Vintage Tec head 8088

This subject has been discussed on the forum already.
No earlier versions of the MAC desktop software for reasons unknown to us.
Indeed PC versions can be retrieved somewhere, I guess, but not for the Mac.
Only a possible reader of this forum could offer you his file if still an older version in his archive folders or something similar.
Fingers crossed
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Cannot Download Desktop Software for PC on Windows 7 Home Premium 64 Bit

I just got a Bold 9900 and tried to download the desktop software so I could copy my contacts to my BB but I can't download the software. Windows Internet explorer says it isnot compatible with my system, Safari says it is not compatible with 64 bit operating system. Somebody please help!

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Cannot Download Desktop Software for PC - 404 Error!

Hi All - I have tried to use the Feedback option for the Web Admin but my emails keep bouncing because the RIM system seems to think my feedback does not fit via email. So, here is the message I was trying to send in to RIM to help get to the bottom of this. Anyone feel free to pipe up and let me know what is going on or offer some suggestions... I'm totally open to anyone's help at this point. Thanks!
Sent: Tuesday, May 29, 2012 3:15 PM
To: '[email protected]'
Subject: 404 Error - BB Desktop for PC Download
Hi There,
I am attempting to download the desktop application for PC (v7.0.0 B60) via:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
I get the “HTTP 404 Not Found” when I click on the <Download> button on the page. The Browser I am using is IE 8. When I used Chrome to try this download, the 404 error came up and displayed the following HTTP path with the error:
http://downloads.blackberry.com/swdownloads/700_b060_multilanguage.exe?__dlmt__=1338341133_85465aa0b...
Here is my system info in case you need it:
OS Name           Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer            Microsoft Corporation
System Name    ZTRLDNB46
System Manufacturer      Dell Inc.
System Model    Latitude D531
System Type     X86-based PC
Processor          x86 Family 15 Model 104 Stepping 1 AuthenticAMD ~1795 Mhz
BIOS Version/Date         Dell Inc. A02, 8/13/2007
SMBIOS Version 2.4
Windows Directory         C:\WINDOWS
System Directory           C:\WINDOWS\system32
Boot Device       \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer        Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name        ZTRSERVE\cbolte
Time Zone         Eastern Daylight Time
Total Physical Memory    2,560.00 MB
Available Physical Memory          1.07 GB
Total Virtual Memory      2.00 GB
Available Virtual Memory            1.95 GB
Page File Space 4.22 GB
Page File           C:\pagefile.sys
Can you please let me know if this is a BB RIM website issue?
FYI – I can get the downloader to start downloading the MAC .dmg file without a problem. Thanks for your help!
Cheers!

Hi and Welcome to the Community!
Interesting...well, I am downloading it right now with no 404, which would I think rule out a problem at the RIM webisite end. So, the only thing I can think of is that there is something in your internet routing that is somehow blocking it. Maybe you should start over from this point:
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
I was also going to comment that RIM does not yet support Desktop Software 7.x, but that seems to have changed sometime today!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Desktop Software wont download

I have tried several times with the desktop software for pc and the media sync but it just wont get past 4
Any ideas?

Hmmm...OK...so you are trying to download, from the official download portal, the RIM Desktop Software, and it is only getting through to 4% in the download process, and is not completing and proceeding into the install process. Do I have that right?
If so, the reasons could be quite wide ranging. Your computer could be locking up. Your local network could be locking up. Your internet connection could be clogged. The internet itself could be sluggish. The RIM site could be bogged down. Determining which of these is a network diagnostic challenge...
Basically, if other downloads from other sources work fine for you, then I'd say keep trying. If no downloads are working for you, then you'd need to look at all of the non-RIM related possible causes.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Software won't download device updates?

Hi,
I recently bought a BB Torch and would like to add more language supports via the Desktop Software (ver. 6). However, the installer won't go past the back up phase as the update window immediately closes upon entering the 'downloading device software' phase. I have more than 200MB remaining memory in my phone and the software is up to date. The desktop software won't apply changes to any other applications either.
Any help would be appreciated. Thank you in advance!

Hi pokexpress,
Try performing a manual backup of your BlackBerry using the Backup feature in BlackBerry Desktop Manager first. Then, when doing the upgrade, de-select the backup option.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

WE CANT DOWNLOAD DESKTOP SOFTWARE...HELLO RIM? IS THERE ANYONE OUT THERE...?

IS IT NOT OBVIOUS THAT EVERY LEVEL OF BB SMARTPHONE IS HAVING PROBLEMS INSTALLING DESKTOP SOFTWARE ON A PC? I, FOR ONE (CALL ME OLD FASHIONED IF YOU DARE), WOULD HAVER MUCH PREFERRED TO RECEIVE AN INSTALL DISC WITH MY TOP OF THE RANGE BB BOLD9900. IF THIS IS NOT RESOLVED SOON YOU WILL HAVE LOST ANOTHER CUSTOMER TO ADD TO THE THOUSANDS OF OTHERS.

Hi and welcome to the forums
Please do not type in all capital letters, it makes you look rude. In forums it's considered shouting.
Now what version of desktop manager would you like to download from this site?
We also have the documentation as well.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Software download

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