Desktop Software error MUSIC

I have installed the newest version of the Blackberry Desktop SOftware on my laptop, the Music section has the error - Music Services failed to load. An unexpected error has occurred.
Anyone have any ideas how to rectify this?
Thanks
ALJ

I am no computer guru but I did fix this problem. Here's how I did it:
open iTunes and click Advanced, Get Album Artwork...
let it update all album artwork
sync to your iPod
remove BB Desktop
download newest version of BB Desktop and install it
reboot computer
connect BB
start BB Desktop
go to Tools, Refresh Album Art..,
hopefully it will go thru the process uninterupted; if so
hit Sync All...
next hit Media and voila, you should see your playlists, artists, etc
now, I had one minor problem; during BB Refresh Album Art, it kept getting stuck on file number 8169 (of 12134) so I went to that file in iTunes and found that in the Comments section of Get Info, there was jibberish which I deleted. I had to do this for a few files in order for Process Album Art to go uninterupted but then it worked.
Hope this helps. I am sure someone will figure out a simpler recipe for this fix than mine!
Sincerely,
Richard Prince, MD
[email protected]
www.tricountyeye.com

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BlackBerry Desktop Software error when trying to run from my computer desktop

Hi: I have installed the BlackBerry Desltop Software ver 6.0 on my Dell Dimension 4700 PC @3.4 GHz which runs Windows XP Professional Version 2002 with Service Pack 3 and has 1GB of RAM.
Each time I have tried to start the software from the desktop icon, I receive an error message saying that BlackBerry Desktop Software has encountered a problem and need to close.
Has anyone else encountered this problem and if so, how did you resolve it? Any assistacne would be most appreciated as I wish to synch my Torch with Outlook 2003 for contacts and appointments!!
Thanks

Hello,
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't install desktop software--error message

When I first tried to install the desktop software from the disk that came with my phone, something went wrong and the installation was incomplete. I am unable to uninstall and start over, however, because when I open the Add or Remove Programs feature in the control panel, no blackberry software comes up as an option to remove.
When I try to initiate the intallation process again (whether by disk or by download), I get the following error message in a box that says "InstallShield" at the upper left:
An error occurred while downloading the file http://saturn.installshield.com/is/prerequisites/microsoft.net framework 2.0 sp1.prq. What would you like to do?
I then have the option to retry or cancel. If I hit retry, I get the same message. If I hit cancel, I get the message:
An error occurred while downloading the file http://download.microsoft.com/download/0/8/c/08c19fa4-4c4f4ffb-9d6c-150906578c9e/NetFx20SP1_x86.exe. What would you like to do?
Again, I have to option to retry or cancel. If I hit cancel, I get the message:
The files for installation requirement Nicrosoft .NET Framework 2.0 SP1 could not be found. The installation will now stop. This is probably due to a failed, or canceled download.
This time, I can click Yes or No.
Any suggestions how I can get the desktop software installed onto my computer?
Thanks!
Annie

Yes Microsoft removed it from their site, that's why I linked to the other site where you can download it from.
In the past if the clean uninstall steps for the Desktop Manager didn't work, than the windows utility always did the trick
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Blackberry Desktop Software Error 0x80043ac9

Hi all,
I have a 9800 Torch and I use a wire/cable sync with the latest version of Blackberry Desktop Software 6.0.2.44. It was working fine but now I am getting a message as it syncs the calendar that reads "Error Encountered. Error Code 0x80043ac9. Check documention."
Of course, I can find no such documentation. I have tried to delete my Contacts. Backed them up, deleted them from device and restored them. No luck. I did same with Calendar. No luck.
I have stopped the Calendar from syncing now and it works fine but of course my Calendar is no longer syncing.
Suggestions anyone please?

I'm having the exact same issue with my Torch and Outloock Calendar. Blackberry is worthless to me if I can't sync. RIM, please help!!!

BlackBerry Desktop Software error install

Can someone help!!! I'm trying to install BlackBerry Desktop Software v.4.7 dated 2009-06-05 111 MB on a Vista computer. I already updated my BlackBerry Storm 9530 but when i opened the my Laptop today I saw this update but everytime i try to install i keep getting an error this updatye could not run and i understand its a "Critical Application Loader update to support the BlackBerry Storm software update. Please install this update before updating your BlackBerry Storm software." of course its all late but how can i get it installed Please Help!

Hi there and welcome to the forum
Try to clean uninstall your Desktop manager and reinstall the latest v4.7
See How to perform a clean uninstall of BlackBerry Desktop Software
If someone give you helpful hints, please click on Kudos.
If you issue is resolved, mark Accept Solution next to the resolution post.
Feel free to search www.blackberry.com/btsc to find your answers.

Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.

SOS. BB desktop software error

Hi PLSSSS Help!
I cannot download BB desktop software! My phone is a 9800 and I have windows 7. I download the program and it unzips and then almost at the end of the setup, I keep getting this msg:
Error 1935. An error occured during the installation of assembly component
{66332652-9C28-58B1-A01F-C8B3BA91E18E}
HResult:0x800736FD.
Thank you !
Pao
{REMOVED}
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
In addition, it might actually be simpler to use Mass Storage Mode for this purpose...the BB can appear to the computer as a normal USB drive (or drives, if the BB also has an SD card). The, you can use the normal computer file explorer to manage the photos on the device.
KB11879 What is mass storage mode
KB29523 How to manually transfer files between a BlackBerry smartphone and a Windows computer
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/HOWTO-use-your-blackberry-as-a-USB-de...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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P205 S6267 problem uninstalling blackberry desktop software error 2738

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

Desktop software error codes 0x8004104c and 0x8004fcd6

Until yesterday I have been using desktop software to sync with Outlook and it has worked perfectly well. Now suddenly my contacts and tasks have synced OK but the calendar will not. I am getting the error medssage: "Error encountered. Error code 0x8004104c. Check documentation". Yesterday I got the same message with a different code: 0x8004fcd6.
I am using Windows 7, Outlook 2003 SP3 and Desktop Manager 5.0.1.37. My device is Blackberry Curve 8520.
The error messages both say "check documentation" but what documentation? I have searched high and low and can find no reference at all to either of these codes. These sort of messages are an inexcusable cop-out, particularly when the company itself makes itself impossible to contact without the threat of charges,
Please, can anyone help with an explanation of these error codes, and some guidance about solving the problem?

Hello,
Well, a quick search of the public KB's reveals this. And this. And this. And this. And this. And this. Hopefully something there is useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can't update phone + Desktop Software error

So just recently my phone's been acting really strange. The battery of the phone used to last me 2 days but now it only lasts 5 hours. Also the back of the phone (below the battery to be precise) has started to become hot to the touch. (I have replaced the battery and it still has the same problem.) Today, I went to the 'Orange' store to see if they had any solutions. They told me to download the blackberry desktop software and try to update the package software of my phone.
So I got the software, backed up my phone, then I tried to update my phone.
This is where it gets weird. I was notified to update from '6.0 bundle 695' (I've never updated it since I bought the phone.) to '6.0 bundle 2949'. So, as prompted, I clicked update. Before it updates, I get told that "An updated BlackBerry desktop software component must be installed before you can continue."
So I click to install, but in about 1 tenth of a second, I get "There was an error updating your software, please try again." The window then closes, leaving me unable to update my software.
No matter how many times I retry, I get the exact same error.
If anybody has any ideas or possible solutions on how to update the phone, stop the bad battery life and stop the unusual amount of heat being emitted, it will be greatly appreciated. Thanks.
-David

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the most recent BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z10 Desktop Software error. Need help!

Hello sir,
I have a surveilance software ( .alx and .cod ) and i want to instal them to my BB Z10 . I have the version of software 10.1.......and when i open the Desktop software i got a error. See here ->>>http://img14.imageshack.us/img14/6417/7d2p.png Please help me ASAP. Thanks

Oh...that's different from what you first said. If you are not the originator of the app, then the Developer section of this site won't be of any use, for that's for people actually writing the app itself, not those who have various versions of it.
If you can find the bar file of the app somewhere on the internet, you can side-load it to your BB10 via DDPB Installer. There's no guarantee that it'll work correctly, but I've had great luck with side-loads for a few of my favorite apps that are not written for BB10. I don't know how to convert an apk to a bar, but there also are tricks for that. A few minutes searching on Google and I'm sure you'll find all that you need.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Palm desktop software error mssg

Hi. I have had the palm desktop running on my computer for sometime. Now when I try to open it I get this message: This application failed to start because Palm UI.dll was not found. Re-installing the application may fix this problem. So, when trying to re-install, I get this message: Error 1401 Could not create key HKEY_USERS\S-1-5-21-1465313257-3587462502-3576288756-1006\Software\Classes. And the re-install does not go forward. I need to hotsync, and cannot w/out the desktop installed.
Help!
Post relates to: Treo 700p (Verizon)

Greetings and welcome to Palm Forums
sounds like you may need to do a clean uninstall reinstall
do you have all your data on the treo 700p if so hen follow these instructions as follows.
Here are the "clean" uninstall instructions.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done,
you will need to delete some registry keysfrom your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember.
In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install,
and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before you create a hotsync name.
Good Luck !!
Please check the knowledge base for advice and self help options at http://kb.palm.com and for windows help go to http://support.microsoft.com
Please post in the forums. PM's will not be answered.

Desktop Software Error

I recently switched my computer from Vista to Windows7. I am trying to download the BB software to my computer from the disk provided with my phone. I am getting an error that says Windows C++ redistributable is required. When I try to add C++ from MS, it won't download. All I want to do is sync my music from my Torch to my computer. I am at my breaking point and need some assistance. If anyone can help I would greatly appreciate it.

hi
palm os
on windows xp home
i download the software after i tried the software from cd (palmDesktopWin62)
i called the hotline from palm and they said to me i must delete everything what has to do with pam. i tried to do this (but iam not an expert)
i have adm rights
thanks for helping
Post relates to: Centro (Unlocked GSM)

Unable to install v 4.6 desktop software. error:installing sonic update manager

I have tried to instal "Desktop Manager 4.6.0 B15 - With Media Manager" but unable to instal sonic media manager on separate computers. Problem occurred with roxio manager continually trying to install and forming constant 'loop' which I couldnt escape. Operating system was windows xp with SP3. Ran sonic isum_hotfix.exe and then used windows installer clean-up. Presently, have been unable to backup handheld (Bold) and same problem on two separate computers. Any help would be appreciated as I am a computer novice.

First download the latest USB BB drivers from the following link"
Download Software
Perform the clean install of 4.5 without MM from here
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
This will eliminate MM from the problem and give you a fresh 4.5 and new USB drivers.
Please let me know if this helps!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Software 7.1 Install Error

I'm getting the following error when installing the latest Desktop Software onto a new Windows 7 (64 Bit) laptop:
"Some of the installation files from the previous versions of the software could not be removed. Make sure that no other application is using these files."
Install gets past the point where it creates the desktop shortcut, but then rolls back.

System Requirements
BlackBerry Desktop Software v7.1
Hardware requirements
Intel® compatible 1 GHz or higher processor
512 MB of RAM
USB 1.1 or higher USB port
Screen resolution of 1024x768 or greater
100 MB of free hard disk space for typical installation
Software requirements
Windows® XP SP3 or later, Windows Vista®, Windows 7 or Windows 8
If you’re using a 64-bit Windows XP computer, you must install a hotfix from Microsoft®. Learn about and download the Microsoft hotfix.
Microsoft® .NET Framework 3.5 SP1 or an active Internet connection
iTunes version 7.7.1 or later, or Windows Media® Player version 10 or later, for music synchronization
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Computer meets all the requirements?

Desktop Software error MUSIC

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