Desktop Software Greyed out when connected to device

I just recently bought my first Blackberry Pearl. I installed the Desktop Software successfully & performed a synch with Outlook. The next day I went to do it again and when I connected to the computer (USB) the Desktop Manager goes from Disconnected to Working & grey’s out. I left it running for an hour & nothing seam to happen.
I contacted Verizon help by phone & the technician suggested removing the desktop soft ware & reloading it. I have done as suggested & I still have the same problem & now I also receive another message.
“This computer does not know its message account address. Either the messaging system is not configured properly or this messaging system is not supported.”
I am new to having a Blackberry so I would not be surprised if I did something in on the device.
Any help to newbie user would be appreciated.
Thanks
Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM

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I have a main and a secondary phone (used for local SIM when traveling abroad)
After I backup my main device I connect my secondary device to be able to "Restore" and have all my contacts sync on both, but alas, once the secondary device is trying to connect the Desktop Software just shuts down without giving any error
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Desktop Software Greyed out when connected to device

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