Desktop Software Improvement Suggestions

Comments and suggestions about Desktop software v 4.5.0.81 (platform
2.7.0.78)
The Main Menu that pops up when launching the synchronization software shows icons for : Application Loader, Media, BackUp and Restore, Synchronize, Device Switch Wizard only.
The most obvious option, START SYCHRONIZATION isn't available. Since this option is not provided, the device automatically starts the synchronization process itself unless the "synchronize automatically" option is not checked. This is inconvenient because users may want to open the Desktop Software to perform other tasks while the device is connected, without starting synchronization.
Synchronization isn't really automatic when the device is connected because it is necessary to sit and watch it slog along as it processes and reads first from the device, then Outlook and so on. The process takes several minutes to complete, and the user is required to click ACCEPT at least four times until synchronization is complete.
Version 4.7 is advertised on your website, but my mobile carrier, T-Mobile does not yet show it as available. I hope that version 4.7 of the desktop software will allow scheduled synchronization to occur at a time the user determines, provided the device is connected. Version 4.7 should also allow the synchronization process to run from start to finish without manually accepting modifications at several intervals while the process is underway.A report allowing users to review (and perhaps modify) changes once synchronization is complete would be adequate, in my opinion.

1. Allow files you want to transfer to your device to simply be dragged and dropped onto the desktop manager.
2. Provide access to basic apps such as the Calendar at the desktop (hint: Palm had this figured out years ago.)

Similar Messages

BlackBerry Desktop software recommendations for improvement

BlackBerry Desktop software recommendations for improvement
Recommendation:
1, increase SMS and MMS module
2, the SMS and MMS module to connect to the BlackBerry via Bluetooth

While I love my BlackBerry Curve phone (and will most likely never go back to a phone running Windows Mobile OS), something that drives me absolutely crazy is the inability of the Desktop Manager software to monitor my activity in the Outlook client and autosync changes while my phone is connected via USB.

Suggestion: contacts editing in desktop software

As I have masses of contacts, I want to be able to easily get at them.
Android have lots of neat ways to make it easy to search, but my new Bb Torch does not.
Unless I'm missing something, there is no really fast way to scroll through contacts - Android gives you a fast scroll button on the screen for this.
Editing contacts is a nightmare - they are all lumped together - whether they are either email or phone, they are still in together. They may have come from different address books, ported from gmail etc.
Can't see a way to merge contacts - where one has an email and one has the phone numbers for example.
It would make life easier to have a function on the desktop manager allowing the editing, merging etc of contacts.
Also, a fast scroll button for the device itself.
If there is anything already out there that could assist, please let me know.
Thanks
Miguel

Hi and Welcome to the forums!
"Automated" merging of contacts is always a tricky proposition...the decisions to be made during such a merge are often beyond the ability of computer code to handle. The human brain is capable of extremely complex evaluations and decisions, with variability in the results on the fly. Computer code simply can't do such things (at least not yet!).
Further, RIM has made an intentional decision to not provide an editor as part of their Desktop Software. Rather, they provide a conduit capability to various popular desktop Organizer applications. This KB discusses those that are compatible:
KB12268Applications supported by BlackBerry Desktop Software for Windows for synchronization
Hence, the thing to do is:
1) Choose, obtain, and install a desktop organizer from the compatible apps
2) Conduct a 1-way synch from the BB to the desktop organizer
3) Reconcile the data (manually) within the desktop organizer
4) Re-synchronize to the BB and all should be well
Good luck!
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Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Bluetooth Headset will not work following upgrade of PC desktop software

Recently I updated my laptop with the latest desktop software in order to allow synchronization between Microsoft Office 2010 and my blackberry tour.
The sync works!
But now that I have upgraded, I am having a problem with my bluetooth headset.
After syncing my phone to my PC over bluetooth, my bluetooth headset connects to the phone ok but when you try to use it no sound comes through either the headset ear piece or the phone.
So if you try and dial a number, the phone rings where you are calling but you cannot hear the ringing or the person on the other end once they have answered it.
To correct the problem you have to remove the battery from the phone. Then once you replace the battery and wait 5 - 7 minutes for the phone to re-initialize the headset works just fine. Until the next time you sync the phone with the laptop of course. Then the headset stops working again.
I have tried deleting all the bluetooth devices from the phone and re-connecting them. Does not help.
Anyone else seeing this problem?
This is my 2nd blackberry. My 1st was a Perl on T-Mobile. Never had a problem. But this tour from verizon has be a problem from the start. Think my next phone is likely to be anything but blackberry!

Hello ralpha,
I would suggest you back up your BlackBerry data and clear the Bluetooth Options database. Re-Pair your headset and try making calls again.
KB10167 will show you how to clear individual databases.
Let me know how you make out.
-HMthePirate
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BB Desktop Software will not launch

PC, running Windows XP - Upgraded to new BB Desktop Software. Was working for about a month. Now, Will NOT launch - getting Windows Error
Error Signature:
EventType : clr20r3     P1 : rim.desktop.exe     P2 : 6.0.1.18     P3 : 4cfdab9c
P4 : microsoft.practices.composite     P5 : 2.0.1.0     P6 : 4cfdaa3a
P7 : 12b     P8 : 50     P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
I re-connected to BB and loaded the "fix" versus the fuill version and still cannot load.
From the Windows Control Panel - Removed the BB Desktop Software and re-booted the PC. Re-Loaded the full Desktop Software from the BB website. Still NOTHING - except for the Windows errror.
Dead in the water. Cannot launch the BB Software to connect and synch BB Storm! iPhone on Verizon is looking better and better. Mid-February is NOT coming soon enough.
Help!

WaynePharm wrote:
OK Instead of dueling each other, the issue is my Problem. If you want to 'duel', please take it off-line.
No one is "dueling" , we are tying to fix your problem.
Re-stating my Problem:
1. I had loaded BB DM6 on a Windows XP PC about 3 months ago with no problems. In fact, it linked with all aspects of Outlook that I needed (Calendar, Task and Contacts). Yeah!! This did not happen with the 'original' BB DM that I loaded January 2009 when I bought the BB Storm from Verizon, but I lived with this short coming of BB. Built my calendar and contacts directly into the BB Storm.
So the original installation of the desktop manager software loaded in January 2009 did not correctly function with Outlook.
2. OK. So something happened last week and the BB DM6 will not launch without getting the error message that I put in my 1st Posting of this Problem.
"So something happened". We can only go on your description of the problem. If you have no idea what happened i couldn't possibly know. The only "guess" would be an there was an auto update to existing software or you have added software.
3. I went to BB and loaded the "Fix" for PC. Also, this did not Launch BB DM6.
4. Unloaded the BB DM6 with the Windows XP Control Panel "Remove Program". Re-Booted the PC. Then, went to BB and reloaded the BB DM6. Same error message and no Launch.
Try using the repair/modify option in the Remove Program function on the DM installation currently loaded on the PC.
5. I am far from the "Techie" that the respondants to this Problem are!! I am a SIMPLE End User of this BB Storm having mucho problems ... all of a sudden ... last week after using BB DM6 without the problems.
6. What can a SIMPLE, non-techie End User do? From the Respondants Postings .. I am reading about Loading Roxio for BB DM from the Roxio website? Also, reading about that the Unload from the Windows XP Control Panel, Remove Programs, is incomplete for the removal of the BB DM6. I am being directed to removing 'hidden' files/keys as directed in a BB Problem Solving Posting for the CLEAN Removal of BB DM6--- which is surely not written for the SIMPLE, non-techie End User!!
The error indicates a problem with some Roxio software. If you were using DM with Media manager prior Roxio was a part of that software, or you are running Roxio software.The Roxio information I gave you was to remove Roxio drivers not load Roxio software.
In your description of the January 2009 install there were problems with the install that were never correctly addressed. What we are suggesting is to remove all traces of the Various installation of desktop manager which includes editing the registry. That is why using Windows remove programs is not sufficient.
Once complete you will be installing a fresh copy of DM on your system, this will ensure that the DM software can correctly integrate wit both Windows and MS Outlook
The install procedure is SUGGESTED as the best resolution to your problem. Whether you run it or not is your decision.
7. In simple non-Techie language for this SIMPLE, non-techie End User ... what can I do to fix the problem and be able to launch BB DM6 from my Windows XP PC??
This is as plain "non-techie" as I can write it.
Thanks,
Bifocals
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Please help. USB-DeskTop software question

Hi,
Im in a crunch really bad and a freind told me about this and so far ive seen some AUSOME info and ausome generosity of helpen each other any way
have 2 questions one complicated . and i give thanks in much much much thanx in advance, ill even make u a free anything u want theme(pretty good at it)
1)is it possible to plug the berry to the pc and have it show up in my computer so i can juggle stuff around from sd card to device memory and back and forth?
i down loaded the usb and modem drivers eng (dm4.6 b13) that xandrex posted, and my phone settings i believ are right options-memoery on-no-prompt, yet it still is not showing up. it wasent even showing up when i had the desk top software on my pc. my first bold worked just fine like that then i got another one and it wont, i been tryen figure out for weeks.. pppppppppppllllleeeeaasssse help
2) ok keep in mind what i said in umber 1:::::::this is what i did to try to fix it.
      i got all this info from u guys
      A)first thing i did is download the driver that i mentioned in number one ,but did not install it right then
      B)then i followed the directions for properly uninstaleing the desk top software from this link .http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...    this was in mr BIFOCALS post.
      it had 5 or 6 steps and one of them was messing around inthe regestry.
      C)then i restarted my pc
      D)then i instaled the driver i quoted in number 1
      E)then i restared my pc again
      F)then i put the desk top software disc in to load onto my pc.and it wasent even 20 seconds into it and it gave me this message word for word"the wizard was interrupted before blackberry desktop software could be completely instaled........your system has not been modified.to complete insulation at anotyher time,pleasetry set up again"
i tryed this several times, and i have older cds with older versions and none of them would load all the same message, sooooooooo now im worst of than i was before. i not only cant get to my device memory still three my windows explorer, (ps media manager would not work either when i did have the software on here)now i cant even get the application loader which i use alot too. cause the software wont load.man im not a pc wiz but im not a retard either,the instructions were very very every well written, and went very smothly,except i was ent sure about were to put a space on a file that iwas directed to rename ,when i was deleateing everything. im a river boat pilot and my berry is my a big part of my life my connection to the world and my family 5 kids and my whole digital life haha thats funny to me.anyway i would really really appreciate any info or help anyone can send my way, and i will pay it forward . yall have a pretty tight site here, i been doing the crackberry thing but man yall have sum good info here                            thanks again   chris
Solved!
Go to Solution.

vibrations1 wrote:
bifocals
thanx for the help here are the info u requested:
1.my pc is running windows vista 32-bit
KB13187 How to uninstall or modify applications on Windows Vista including BlackBerry Desktop
2.phone is berry bold 9000
3.os for the phone is 4.6.0.167
4.sir i cant be sure how many times ive instaled desktop software on the pc ,cause ive had 3 different berrys,if i had to gues mabey 6 times,4 of those times in the last 48 hours.
You definitley need to run the clean procedure:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software.
Remove the other copies of the drivers here.
5.service packs????not sure what u mean im green a little Windows issues service packs for the OS
6.as of right now i uninstaled the driver i loaded last night and uninstaled the desktop software again,so as far as i know nothing is instaled right this minute;
I realize you would like to use DM 4.3 but there aren't any USB drivers for it listed.
I would suggest 4.7 download software and drivers here:
File name: BlackBerry USB and Modem Drivers_ENG (DM4.7b50).msi
File size: 14.238 MB
Date posted: 17-Oct-08
Download Software
Install and Cold boot the PC befoire installing the Desktop manager
Desktop Manager 4.7.0 B59 English - Without Media Manager
File size: 82.012 MB
Date posted: 23-Apr-09
File name: 470_b059_english_nomediamanager.exe
Download Software
7.i do have sum blackberry programs instaled that have to do with makeing themes here they are in case that matters
   A.plazmic 4.7
   B.black berry simulator4.2
   C.blackberry simulator4.3
   D.blackberry jde 4.2
   E.blackbery mds and email simulator
8. i have the 4.5 and the 4.6 and the5.0 drivers on my pc, but not instaled
Uninstall them, then install the fresh copy of the 4.7 device drivers
I have not yet did the clean uninstall (that yall suggested in that post) since last night. after i did all that last night,i installed the driver and berry would not show up on windows explorer,so then i tried to install desktop again and it left that message on my original post up top,so I restored my commuter and desktop was there again and working (I only really use app loader)    then I uninstaled it again.(not the clean way this time) and started installing and unistalling the drivers ,which lead to no prevail.            I would like to be able to use the app loader,and I would REALLY like for my phone to show up on my PC again so i can juggle my media around from SD card to device and all that stuff.
what would u suggest I do first sir?
I have desktop software cd's 4.3 and 4.6        I like the 4.3 version better one more fact (don't know if will help u) this is my second bold my first bold everything worked it showed up on windows explorer and desktop worked then it broke and I got another one and I changed nothing and this one will not show up on PC and media deal on the desktop software wont work,which I don't care bout that if it whould show up on windows explorer.
At the end of this install try connecting the Blackberry to the PC without Desktop manager running.
See if the device comes up correctly. If not run Windows update with the Blackberry plugged in. The
device should be recognized and the device drivers added.
Let us know how it goes!
Thanks,
Bifocals
than
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Palm Desktop Software crashes immediately upon opening

Hi All,
My Palm Desktop software won't open. When I try to open it (either w/ the icon or the start menu), I see the Palm Desktop logo, then the program seems to open but all I see is a whitescreen, and an almost immediately error message from windows that reads "Microsoft OS Desktop Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then the only option I have is to click "close," and the program closes out. So its impossible to open the softare.
Interestingly, the hotsync operation still works. The desktop application just won't open.
I have tried uninstalling and reinstalling, but still the problem persists. I have read a few places to remove the US Robotic registry keys, but after looking them up using REGEDIT off the Run menu, I can't find them....maybe I am not doing a complete uninstall, and am not completely removing these keys? Does anyone have a comprehensive list of registry key locations? Or maybe its a problem with windows? I am using Vista. I tried a system restore back to a point in time when the Palm Desktop was working, but even after that I had no luck.
Does anyone have a suggestion of what I should do?
Thank you!
Post relates to: Palm Z22

If this is your first Palm device, you will not see registry keys for either USRobotics or PalmOne. These entries are relevant to users who have upgraded devices and installed newer versions of Palm Desktop over older installs for the old devices.
There are a number of threads posting complete uninstallation directions; use the search function (up top when you exit this thread) on Registry and you should be able to find one or more of them.
Post relates to: Palm TX

Palm desktop software calendar problem

I am having a problem with the desktop software (6.2 version). When viewing the calendar in the "month" view, as I move forward to the months of November, December and January the program locks up and shuts down. If I move into those months in the weekly view it works fine. Any suggestions?
Post relates to: Tungsten T

Thanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
I did read with great interest an article that stated that recent versions of Palm Desktop have a built-in function that will repair a corrupted Datebook database. Will this also fix a corrupted Address Book database which is my problem?
So, I downloaded and attempted to install the latest version of Palm Desktop. I was careful to read the instructions that stated NOT to uninstall my current version of Palm Desktop, but to just install the latest version on top of my current Palm Desktop. However, when I attempted to do the installation, the installer software said it could not install on top of my current software and that I should first uninstall my current software.
I have some questions now:
(1) If I uninstall my current version of Palm Desktop, will this destroy my Address Book, Datebook, and Memo databases ( I don't care about the ToDo database)? If so, what can I do to preserve those databases?
(2) Is there really a function built in the recent versions of Palm Desktop that will fix a corrupted database? Is this an "automatic" function that will detect and fix a broken database or is this something I will have to invoke?
Thanks for your help.
Gdad

Cleanly "Starting Over" with the Desktop Software (non-BES)

Hi there,
With the advances in the RIM Desktop Software, there have been many posts about the upgrade process resulting in less than functional situations. The process I recommend is to cleanly start completely over, cleaning all remnants of the Desktop Software from the PC, and perhaps even clearing the content databases from the BlackBerry SmartPhone (on the assumption that the Desktop Organizer app has complete and correct data).
To do this, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything that you can. Additionally, if you are truly concerned about your data, then you should first copy (for Outlook, to a PST) your contacts, calendar, memos, and tasks...just to be sure, in case of something catastrophic.
There are some reports that a Windows user profile (type 'echo %userprofile%' in the command prompt) that contains spaces might cause the installer to fail. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces, but with full admin rights) and install the desktop (for all users).
1) Remove any/all BlackBerry Device Software package(s) from your PC
Add/remove programs, Uninstall, etc. depending on your Windows OS level
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful.
Do not attempt this if you are at all unsure -- editing your registry incorrectly can render your entire PC useless!
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your BlackBerry Device Software package from your carrier -- it must be the version that your BlackBerry is already running (otherwise, the Desktop Software will attempt to change the version that is running on your BlackBerry):
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone
5) Install the Desktop Software to your PC -- do not allow it to start
6) Install (also to your PC), the BlackBerry Device Software package -- do not allow it to start the Desktop Software
If the package came from a carrier other than that for which your BlackBerry was originally manufactured, then after this install step completes, you must delete, from your PC, at least one copy, and possibly two, of VENDOR.XML.
One will for sure be here (or something quite similar, depending on your Windows OS):
c:\Program Files (x86)\Common Files\Research In Motion\AppLoader
The other might be here:
c:\Users\<insert your user name>\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
7) Start the Desktop Software and connect your BlackBerry to your PC (USB) when prompted.
8) OPTIONAL -- if you truly want a clean start over AND you are 100% sure that the data in your PC Desktop Organizer (e.g., Outlook) is accurate, then, at this point, you can clear the BlackBerry of all Organizer data so that you can start over fresh, using your PC Organizer data as master:
KB10167 How to clear the user content databases from the BlackBerry smartphone
9) Start the organizer configuration over:
KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software
If you are using Outlook AND multiple profiles, be sure to click the "Configure" button, inside of the Configure screen for each organizer app...that is how you select the proper profile for EACH Organizer component you are configuring.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I am having the same problem syncing aftre having downloaded the new Desktop Manager and have tried most things. Seem ridiculous that this amount of time needs to be wasted just because BB releases a new version before it is ready.

HT5306 I do not want to give remote access to anyone but myself as privacy is my friend. Can this remote desktop software still be for me personally unless I allow access and for my MAC lap top only? What if I do not update? compatibility issues with wh

Hello:
Thank you for the update for remote access for desktops.
Personally, I do not want to give remote access to anyone but myself as privacy is my friend. Can this remote desktop software still be for me personally unless I allow access and for my MAC lap top only? What if I do not update? I do use this lap top in other countries. compatibility issues with what?

Apple Remote Desktop is off be default. It has to be enabled for some one to be able to remotely connect to the computer. And then, you still have to have a user name and password on the computer to remotely connect with.
If you want to see if remote access has is enabled for Apple Remote Desktop; you can find the setting in, Apple Menu, System Prefrences, Sharing. If it's enabled, Remote Management or Screen Sharing will be checked.
Beucase Apple Remote Desktop Agent is part of the Mac Operating System; even if your not using it, Apple Software Updates will from time to time offer updates for ARD Agent. Software Updates can some times be stacked ontop of each other; so chosing not to install an update, can mean other updates you may want may not be offered. At least until you install the updates those updates require. Also software updates can improve the security of your computer.

Can't uninstall or install RIM Desktop Software

I had the desktop manager on my PC (Vista) and went through the steps outlined in the help areas of this website to uninstall it.   Now that I have deleted the files from my registry I get this error:
Could not open key: HKEY_LOCAL_MACHINE_\Software\Microsoft\CurrentVersion\Uninstall\Blackberry_{EE59E38D-687D-4BBB-89CD-20EA7AEF1EF1E0}. Verify that you have sufficient access to that key, or contact your support personnel.
When I try to re-install it...
Help?

Hi and Welcome to the Forums!
I can't specifically tell what you've tried and not tried, so I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software and windows 8

When I launch desktop software (6.0 bundle 2647), it does not find my Torch 9800. I am using Windows 8, 64 bit. How can I sync my Outlook with my Bberry??

HI and Welcome to the Community!
Please refer to this to be sure you've properly done what is required:
KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8
Also, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Otherwise, I would suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (though I've no idea how to modify the instructions for Windows 8), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, but those likely won't work for you given Windows 8. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Unable to load Blackberry Desktop software windows 7 64-bit

I am currently running Windows 7 64-bit SP1. I have tried to installed Blackberry Desktop software using 710_b042_multilanguage.exe from your site.
Software appears to install without any problem. When I try to start up the software the blackberry splash screen appears without any issue. However after a short while a transparant window appears with Blackberry Desktop Software on the title bar. I have Java 7.45.
Any ideas why it doesnt appear to be loading correctly?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software will not open in WIndows 7 64 bit

Hello
I have downloaded versions 6.0.1, 6.0.2 and 6.1 of BlackBerry Desktop SOftware separately and after uninstalling the version I set up. In each case set up goes fine and a shortcut comes up and I select to start automatically after the setup, but when the program starts it hangs on the bb logo and goes no further. It is not even listed in the Task Manager as running. The same happens when I double click on the shortcut. I try running it in all the compatibility modes from WIndows XP SP 3 to Vista SP2 and the program just hangs without opening. I clean my Registry and I run the same downloaded program (transfer via flash drive) on another computer running WIndows vista SP 2 and it opens perfectly on that other computer so the downloaded fiel is fine.. I do not have another windows 7 64 bit computer to try to see if there is something on my computer that is causing the problem. Help!

Hello
I am using a Windows 7 64 bit computer which is why i said , "I do not have another windows 7 64 bit computer to try to see if there is something on my computer". The fact that it worked on yours suggests there is something on my computer that is causing the problem. Did you run it as administrator and in Window 7 compatibility mode, or as downloaded (which is Windows XP SP 3 by default)?
Thanks

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