Desktop Software incompatibility with Windows 7

Good day! I downloaded the latest BlackBerry Desktop Software on my pc but when I tried to run it, a dialog box appeared telling me that the software was not a valid Win32 application. I am using Windows 7 on my laptop. I met the system requirements so I'm wondering why it isn't working. I used Firefox to download it btw. Please help. Thank you.

This worked for me
Find the installer, right click, properties, click the compatibility tab, tick the "Run this program
in compatibility mode for" Choose Vista from the drop down box, click OK!
Then carry on as normal!

Similar Messages

Desktop software in my Windows Vista 64-bit OS

i cant download the desktop software in my Windows Vista 64-bit OS. it says its not compatible.what will i do?

Which software did you try to download? I am pretty sure that 6.1 is compatible.

Desktop Software for PC - Windows 7 Bluetooth Connection

Hi All,
Here's what I've got hardware wise Software all updated on all below..
BlackBerry 9900
Desktop PC with no Bluetooth built in
USB Bluetooth and Drivers
When installing the Bluetooth USB and it's drivers I don't get any option to allow Bluetooth connections the box is grayed out. In turn I can't sync the phone or do anything. I think this is more of a Windows Driver problem but just wondering if anyone else is having the same trouble and found a fix
Many thanks
@pauldeans

Try the solution I've posted here:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/I-need-the-old-Blackberry-Desktop-sof...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Lenovo G405 Incompatibility with Windows Vista-32 bit

Hello I'm new here so I wasn't so sure if this is properly posted here but thanks.
I bought a Lenovo G405 laptop that came with dos 6.22 or 6.2.2 or something. Then I performed a clean installation of Windows Vista 32-bit. The problem is that, I can't find any drivers for lenovo g405 that is compatible with windows vista .. Even the AMD Auto diagnostic tool refuses to install the detected driver since it was Hardware/Software Incompatible. Any suggestions? or Links for Win Vista Drivers for Lenovo g405. Thanks!

If your model is lacking the correct Vista drivers from Lenovo and Vista doesn't offer native support then I see upgrading to Windows 7 as your only option. Here is a link to what Lenovo drivers are available.......
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS035825
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
★ Find a post helpful? Thank that member by clicking on the ☆Star☆ to the left awarding them a Kudo.
★ Posting a problem and a reply is helpful and it answers your question, please mark it as an "Accepted Solution"
★ I'm not a Lenovo employee, just a volunteer geek who likes to help folks. Enjoy your time here, pay it forward by helping others !
★ Sorry, I don't answer questions via Private Messages. Posting in the appropriate forum is the best way to get assistance.

Installig Blackberry Desktop Software on a windows 8 PC

I am having problems installing the blackberry desktop software on my OS WINDOWs 8 to allow me tether my smartphone with my desktop for me to enjoy d data plan for my internet connectivity.
I have downloaded the software but Windows tells me that " that I need .NET FRAMEWORK 35 sp 1"
I have been able to manually tune it on via d control panel, yet is asking me for internet access for other files, which was my reason for all this.....I don't have internet now, what do I do? Every time I try to click 'install', it says same thing.

Hi, and welcome to the Palm Support Community.
Please refer to the stickied thread near the top of this board about syncing with Vista and Windows 7.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

BT Desktop Help Incompatible with Windows 8.1

After updating my PC from Windows 8 to Windows 8.1 (64-bit) - I found the Windows Desktop Help wouldn't run. I had earlier updated BT Help to it's latest version.
The error I got was:
Minimum specification
We have detected that you are using an operating system not currently supported by BT Desktop Help. The supported operating systems are :
Windows XP SP1 or higher (32-bit)
Windows Vista
Windows 7
Windows 8
This isn't a particularly high priority issue, but it is irritating and as Windows 8.1 has been trailed for quite a while now it does seem a little embarrassing to BT that they couldn't have resolved this in their latest BT Help release.

Had the same problem... updated to W 8.1 on the given hour, then just an hour or so later had a info window to update my dth... then got the same incompatibility info window as mentioned above. As already said, 8.1 has been available for developers for some considerable time, just what we have come to expect from BT I guess. The BT vision OS [Oregon?] is absolute **bleep**, we cancelled ours its so bad, continual freezing & certainly less intuitive than the old os. I emailed bt earlier regarding 8.1 & dth this is before i read this posting, i got back a long winded 'fix' [see below, but dont waste your time trying it! as others have said dth is a load of **bleep** & didnt work properly anyways]... what a bunch of a-h's when they know dth doesn't work with 8.1!!! I have a dislike for Murdock & all he stands for but through necessity, can see us going with sky next year... been with BT for a good few years, the past 2 have seen service, both technical & practical plummit at an alarming & continuing rate..
disgusted!!!
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you.
Subject
T - BT Desktop help
Discussion Thread
Response (Sunanda Sao)
22/10/2013 12:46 PM
Dear Mr.......
Thank you for your email dated 22nd October, 2013 and it has been logged under the reference number VOL012-.
As I gather from the email that you are having problem with the Desktop Help. I understand how important it is for our customer to have a BT Broadband connection with all the available services, and apologise for all the inconvenience caused and would definitely help you in this regard.
Due to the complex nature of your issue I felt that it would have been more beneficial to resolve this through an interactive session as some technical faults can be quite complex but as you have requested I am sending an e-mail response to resolve your issue.
Uninstall Bt Broadband Desktop help:-
01. Go to Start --> Control Panel --> Add/Remove Programs.
02. Scroll down to your Broadband Desktop help
03. Click Change --> Remove All.
04. You will be asked to restart your PC. Please restart the PC.
05. Now go to Start --> My Computer --> Program Files. Right click on each of your Broadband Desktop help folder and select Delete.
06. While you are in Program Files go to the Common Files folder at or near the top of the Program Files window. Delete every Broadband Desktop help folder there.
07. Please restart your PC again.
08. Now Go to Start --> Search --> All Files and Folders --> More Advanced Options. Check each option except for "Case sensitive"
09. Now please type in, the name of your Broadband Desktop help program and delete each folder of your Broadband Desktop help from the search results (Again,right click, choose "Delete").
10. Please restart your PC again
Please click on the provided link below to install BT Desktop Help on you computer:
http://bt.custhelp.com/app/answers/detail/a_id/12941/kw/Desdktop%20help/c/346,402,1159.
If you still face the same issue you can contact us on 0800 111 4567 as well open 24*7
If there’s anything else you’d like to know, please try our help pages online at www.bt.com/help . You can also see the various ways you can contact us if you do need further assistance. Many technical problems can be immediately fixed using our desktop help tool. This FREE tool helps you sort out most common broadband connection and email problems, keeping you connected when you need it most. You can download and start using it now by accessing www.bt.com/help/broadbanddesktophelp.
Thank you for using BT Broadband Technical Helpdesk,
Sunanda Sao
BT Digital Care
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000
[---001:003252:01020---]

Sync 9360 with desktop software fails with calender

I have a blackberry 9360 and the lates desktop software on windows 7. I can only syncronize my contacts on Outlook 2010, but it fails to sync calender items. When I try to change the settings, it does not give the option to sync with outlook. The only options are <none>, <ascii> and <yazoo>.

Hi and welcome to the forums!
I would suggest the following:
Use this link to uninstall the current DM
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download DM 4.5 without Media manager. MM is very unstable:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download these USB drivers for 4.5
BlackBerry USB and Modem Drivers ENG (DM4.5 B13)
File size: 12.33545 MB
Date posted: 24-June-07
Download Software
Here is the manual:
http://na.blackberry.com/eng/deliverables/3392/Desktop_enterprise_45_final_492431_11.pdf
Cold boot the PC. Turn of all virus checkers and firewalls.
Install the DM and configure for Outlook 2003.
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,
Start the DM and plug the BB into the USB cable
Sync.
Thanks,
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Using Desktop software on different Windows platforms?

Dumb question from Blackberry newbie. I have a desktop with Windows Vista 64 bit and Outlook 2007 plus a laptop with Windows XP 32 bit and Outlook 2003. If I install Blackberry Desktop software on both will they work on same Storm smartphone, or am I looking for trouble?

Hi Ory69 and welcome to Discussions,
from the requirements you provided, I don't see a hinderance not to use Guardian Edge as long as you use Windows XP.
Why Windows Vista is not mentioned is a little mysterious, but might have a reason.
The MBP meets these requirements.
Only thing that could be a hinderance is the section with the 'BIOS Int 13h'.
According to this http://en.wikipedia.org/wiki/INT_13 the Int 13h is a Low Level Disk Services, which can cause trouble on a Mac, since Macs don't have a BIOS, but use the EFI http://en.wikipedia.org/wiki/ExtensibleFirmwareInterface , which is the successor of BIOS.
If Guardian Edge is relying on the presence of a BIOS, this can be a reason why it won't work on a Mac with BootCamp Windows.
So it might be wise, to contact Guardian Edge asking them if they see/know of problems using their software on a Mac.
Regards
Stefan

Blackberry Desktop Software 6.0 & Windows 7 64 Bit, Won't launch after install

Hi, I've been using previous versions of the desktop software before just fine. I updated to Desktop Software 6.0 on my Windows 7 64 Bit machine and the install finishes without any errors.
When I attempt to open it, I get a title bar that says Blackberry Desktop Software but the frame is empty. I can maximize or minimize this box. In the taskbar there is a blackberry software icon.
I've uninstalled and reinstalled the software but it doesn't help. No errors or prompts.
Please assist,
Pavel

I deleted bb desktop icon i do have bb 6.0 software installed second time i am know running cc cleaner i believe my old 5.0 said x86 i don't know but how can we do all these advancements and no pop up just show the 5.0 i believe i got the 6.0 on my other computer i remember it did have to install uninstall a couple of times but i really don't remember put it this way i enjoy this stuff but this is just the open area you know it's right in front of you but you have not seen it and the next guy will walk up and go it's right there don't you see it life is fun you got to just regroup and go at it again sincerely a true novice how do people make all these programs and where are they know when you need them this is the key not a message board i want the source at my finger tip when you excel in this then we will eleviate some suffering in the mean time please explain the message board yes is nice but what you need is mandatory software geek to put answer in here for know problems when he is aware he can put message in here there should already be a tech solution for this in here i typed in bb software desktop 6.0 64-bit windows 7 ultimate on bb solution did not have anything in there know did I type wrong did i not go to right spot to type even so bb needs to adjust to help send customer to right area

PIXMA MX512 software incompatiblilty with Windows Live Mail

I recently bought a PIXMA MX512 and followed the instruction for installing the MX510 series software onto my 64 bit Windows 7 PC. Then I started randomly getting wlmail (Windows Live Mail) errors with messages that make no sense. I went back to a restore point before installing the software and the errors stopped. I conclude at least one of the drivers or utilities must be incompatible with Windows Live Mail. My Windows and virus protection is all up-to-date, and I have tried the Repair all on Windows Essentials 2012.
Does anyone else have experience with the MX510 series software while using Windows Live Mail. I guess my plan now is do another system restore and try adding just one piece of software at a time to see if I can figure out which has the conflict, unless someone here has run into this and knows another solution.

Hello.
Pleaes try downloading the latest MP Driver for the unit to see if this resolves your issue. The program can be downloaded at the following link:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx512#Dr...
If additional assistance is needed, feel free to call us at 1-800-OKCANON.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Can't install Desktop Software properly with out Error 1406

Hello All,
I am running Win 7. Just can't seem to get the desktop software installed witout the Error 1406 coming up. I have tried doing a clean uninstall a few times but still can't get done.
I have no trouble with getting it done in XP on my other compters!
Here's the full Error messege;
Could not write value discription to key \Software\MozillaPlugins\@Rim.com/webSLLauncher,
version =1.0. Verify that you have sufficient access to that key or contact your support personnel.
Solved!
Go to Solution.

Hi there!
I agree...a full start over is in order. And, for your easier reference, here is the procedure that I give out.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Desktop Software 6 with Lotus Notes 2-way Calendar Sync crashes

Hi everybody
I use Lotus Notes 8.5.1 and uptdated my BB Desktop Software to version 6.
Always when I choose the option "2-way sync BB to calendar", my Desktop Software crashes. I just can sync one way from calendar to BB.
What can I do?
Best regards
Urs
Lotus Notes 8.5.1
BB Bold 9700
Dektop Software 6
Device Software 5

Hmmm...OK, then the only thing I can think of is a clean start over...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software conflicts with Norton 2009

Hi,
I bought a new Blackberry Pearl 8110 and tried to install the Blackberry Desktop Software on my Dell XPS 420 using Windows Vista. I installed it and when I rebooted my computer, my Norton Internet Security 2009 went crazy & it said that my Norton subscription had expired, even though I still had 391 days left on my subscription and all of my settings were off and disabled. The Symantec Tech. tried to fix my Norton twice & I told him it was fine until I installed the Blackberry Software - so I uninstalled the software and the Norton went back to normal. Do I actually need the Desktop Software or will my phone be fine without it? I want to add Music, Ringtones, Pictues & update my Calendar, can I just do that on my phone? I'd appreciate any help. Thanks in advance.
I was told to go to the link & download the newest version. I did that also & same senario.

Lisa,
I have Desktop Manager 4.7 (without the media files as Roxio takes too long to load) and Norton Internet Security 2009 and all works just fine. Just for your reference.

TS1388 Touchp pad problem (Incompatibility with Windows 8)

Hello;
In addition to the Mac OS, I also use Windows on my Mac computer.
Everything was OK with Windows 7, but I updated the OS to Windows 8.
Everything worked fine in general; however the touch pad is not
supported in any way. Even though I can get the required driver (Apple
Multitouch) online from device manager, I am getting "Code 18" error
when installing it. The touch pad on Mac is not working in any way
with Windows 8.
As another issue, I am also having problems with "HID Non-User Input
Data Filter". It says I have the current software, but it is not
installing and this device can also not be used. I guess it is not
supporting Windows 8.
I do need your assistance to resolve both of these problems. I
contacted Microsoft previously and was adviced to get in touch with
you.
Thanks in advance.
Regards,

MDT 2013 requires the ADK for Windows 8.1, regardless of what OS you are deploying (Windows 7, 8, 8.1).
You can use the ADK for Windows 8 to deploy Windows 8, but you would have to use it with MDT 2012 Update1.
Thanks,
-Michael Niehaus
Senior Product Marketing Manager, Windows Deployment
http://blogs.technet.com/mniehaus
[email protected]

Desktop Software Conflict with Webroot Security

Anybody having issues with Webroot Internet Security Essentials causing the new v6.0.0.11 of BB Desktop Software to CRASH and freeze the darn computer??? I can only run the update with Webroot turned off, despite telling the Firewall in Webroot that the RIM software is allowed.
Of course, contacting RIM on this is impossible so does anybody have a solution???
Thanks!!
Dave

Naney,
I'm a big fan of AVG and I also use the Desktop Manager, however, I haven't experienced your specific issue. Ensure that you are using the newest version of the AVG and BB DM software and see if it resolved the issue.
Also do you get any errors that you can provide to us?
Hope this helps,
Office2Mobile
Poor Service and the Worst Support provided by VarDynamics http://vardynamics.com/

Desktop Software incompatibility with Windows 7

Similar Messages

Maybe you are looking for