Desktop Software Installation "Interrupted"

I am trying to install the BB Desktop Manager on Windows Vista, and keep getting the error message that says "The wizard was interrupted before BlackBerry Desktop Software could be completely installed. ..." but there is no further explanation. Anyone have a fix or trick for this one???

Not sure on the first question. I don't have Vista in front of me to test with
As for your second question check out this link
http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist...
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BlackBerry Desktop Software installs but then fails to open

Purchased BlackBerry today.
BlackBerry Desktop Software installs from distribution disc but then fails to open. Can see it in Windows Task Manager>Processes, as follows:
Windows Task Manager>Processes
Image Name: DesktopMge.exe CPU: 00 Mem Usage: 7,764 K
Windows Task Manager>Applications
Not listed!
I UNISTALLED previous installation of BlackBerry Desktop Software, including user settings.
Downloaded and installed the installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, but with same result. Uninstalled it, too.
As suggest elsewhere in this forum, I made directory as follows: C:\INSTALL\Blackberry
Then extracted the downloaded installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, into it.
Then started installation by clicking on “BlackBerrySetup.exe”.
However, the result is the same, as described above. BlackBerry Desktop Software installs but then fails to open.
Any help would be appreciated. I would like to make this software work.
Is there alternative software available?
Solved!
Go to Solution.

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
and then install the Desktop Manager as administrator.
and use it as administrator too.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Software Installation Problem

I had a problem with Roxio Media Manager continuously wanting to reinstall. So I fixed that problem and and uninstalled the Blackberry software. I then tried to re-install the Blackberry Desktop software so I can syncronize my contacts on my home computer. I have tried this from a downloaded version 4.6 and with the version on my Blackberry CD. Same problem with both.
The install starts and asks for language, then the install starts for a couple of seconds. Then I get this message:
Error opening installation log file. Verify that the specified log file location exists and is writable.
I can't get past this message. It does not say where the log file location is. Other software installs, it is only Blackberry software that will not install. I tried renaming CProgram Files\Common files\Installshield and making it read/write, but this install still fails with the same message.
Any ideas to try? Anywhere else that I can go for help?
Andy
Solved!
Go to Solution.

Thanks, that worked.
I unzipped the file, then I opened a cmd window and manually ran msiexec with your Blackberry msi file. I added a /L flag to put the logfile into a local logfile.txt file and everything went fine.
Perhaps you are specifying a problematic log file name, at least for my computer?
Anyway, this new version of Blackberry software works fine for keeping my home contacts up-to-date with my work contacts. I'm glad I was able to install it without the Roxio media manager. That program was driving me crazy.
Andy

Not enough virtual memory to run applications after Blackberry Desktop software installation

Hi,
I've an issue with Blackberry Desktop Software application, after installing it (versions 4.7) my laptops cannot open more applications after certain time, even you cannot open the Start menu or any other kind of window, it just shows a little box as it is trying to show the windows but does not have enough resources to complete the drawing; I have to close some windows to open another, I mean I can have opened only a certain numbers of applications.
I uninstalled the BBDS and I've the problem still, the only way to solve it, was formatting my laptop, after a time I though 5.0 version could has resolved this issue, so I installed it with my fresh laptop and happened the same behavior, in this moment the BBDS has uninstalled 3 months and the have problem yet.
I think the installation modify some windows registry that in some way disallow to free up memory, or does not inform to window there is enough memory ro tun another applications.
I noticed when increasing the Virtual memory I can have more applicationes opened but it is few.
I really apreciate any suggestion,
Thanks,
Model: Lenovo T60
RAM: 1GB RAM
Windows XP SP3 (it has latest available patches)
Virtual Memory configured from 1.5Gb to 3GB

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Software installation won't start

I downloaded version 4.7 Desktop Software w/o media manager for XP SP3. When I run it, it extracts the file, and the installshield starts up in the lower-right corner of the screen. When it gets to 100%, it disappears... and then nothing else happens. No installation screen comes up. There aren't even any processes running related to the installation.
I also tried opening the self-extracting executable in Winzip and manually extracting it to a separate folder. I ran "BlackBerrySetup.exe", and exactly the same thing happened.
I tried downloading the Desktop Manager software from Verizon, as well, with the exact same results. (I'm not sure which variation of v4.7 this was, but it was over 300 MB.)
Anyone have any idea of what's going on here? Thanks for your help!
EDIT: I tried disabling McAfee VirusScan, too, to see if that was conflicting, but it didn't make any difference.
Message Edited by bdr127 on 02-24-2009 12:24 PM

I've got the exact same problem... :'( I had to flash my phone, and subsequently got an upgrade I'd been longing for... to 6.0. When I upgraded my desktop software to match my new phone upgrade, the software on my laptop JUST WOULDNT start!! The screen stays white. I've tried reinstalling from - the internet, and from -the cd, but it stays the same. I decided to try a different approach, and connected the phone to my laptop, and now I cannot find my BBMessenger app, or my APPWorld button. If I could find AppWorld, I'd probably just re-download BBM, but now they're both gone! ...What do I do? Go back to version 5 on both counts? Does that imply I'd have to flash my phone again? Just so *frustrated!!

Blackberry desktop software installer forcing into various other applications.

I have never had a Blackberry but this program/virus is on my computer and has been making my life rather difficult. Every time a run program on my computer this pop-up comes up. "Blackberry Desktop Software 6.1.....The feature you are trying to use is on a network resource that is unavailable.......Click OK to try again, or enter an alternate path to a folder containing the installation package 'Blackberry Desktop Software.msi' in the box below." This pop-up open along with everything i open on my computer. I usually just close it every time. Idk why this virus is on my computer but it needs to go. It is not an installed program on my computer. It's not even in regestry editor. But it persists in being present with everything I do.

How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Desktop Software installation

I have a Blackberry 8330 and have been trying to install the Desktop Software for sometime, but all I get is a dialog box titled Windows Installer and the only button available is "OK". Nothing installs at all. I've tried installing it from the CD and downloading it from the website with the same results. How do I get it to install on my computer? I'm running Windows XP.
Thank you

Hello and Welcome to the Forums!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) If installed, remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Desktop Software Installation issue

Hi All,
I have tried to Upgrade BlackBerry Desktop Manager from 3.6 to 4.7 version, and it is successfully upgrade to BlackBerry version 4.7. But the issue is, it shows both version in Control Panel - Add/Remove Programs.
Note: After installation rebooted the PC
Example:
Control Panel --> Add/Remove Programs --> Currently installed Programs
BlackBerry Desktop Manager 3.6
BlackBerry Desktop Software 4.7
Kindly some please advice. Thanks... Shiva

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Installing desktop software on new laptop with Vista

I had a laptop with XP and everything worked fine. Got a new one with Vista and now the software will not install. It did install properly (at least I thought) once, but then would not sync with the device. I tried 4.2 and I tried 4.7, both from the Blackberry site. I keep getting the error message "windows is shutting down the desktop software installation and will notify you of a solution". This is after 20-45 minutes of downloading. My device is a Verizon Curve. Any thoughts?

I installed it twice each time under program file as it wouldn't recognize the program file(x64) folder. I created an adobe folder under program file and installed there which when perfectly well including name, serial number until disc 3 of CS2 suite.
Interestingly when I opened photoshop it showed the correct name and serial number but the error statement I first commented showed.
Perhaps I am just going to have to spring for CS4

Error 507 after software installation was interrupted

i was trying to update OS for my bb8520 when i lost internet connection on my laptop so software installation got interrupted, i tried to reload the software but pc wouldnt recognized the bb, it says hardware not recognized, i took it to 2 technicians to try to get it fix but they both said since software installation was interrupted phone is completely dead and its only good to sell it by pieces, is this true? please help, can this be fixed? and how??

ughhh..no, it can be fixed.
If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Windows xp will not boot up after installation of desktop software 4.3.

windows xp will not boot up after installation of desktop software 4.3. Where do I start to get my p.c. going again ???

I get the message that a recent hardware or software change might have caused this.
The computer does not boot up in safe mode or last known good configuration.
I'm glad you think the software has nothing to do with it, but perhaps you can also explain why this problem started as soon as I downloaded the desktop software and tried to restart the computer.

Blackberry Desktop Software won't install on PC "Installation files cannot be validated."

Blackberry Desktop Software won’t install on PC “Installation files cannot be validated." KB article 28396 couldn’t get past # 4 because no digital signatures tab. Removed desktop software initially because it would not update.
Mark

I have the same problem, "Torch"
Acer,Windows XP
Blackberry Desktop will not install
RE; Cannot Vaidate
....Scanned internet, unable to find correct Formula to do so

Windows Installer Error when I attempt to install BlackBerry Desktop Software XP Pro

When I attempt to install Desktop Manager I get the following error...
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Any ideas?

Hi,
Please answer my questions as well as JClarks, OK?
I cannot see that there is a error code associated with it.
this is the base error KB that references the .msi files.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04995&sliceId=SAL_Pub...
Specify the following
PC, OS (if vista 32 or 64 bit) (specify service packs)
Version of Desktop software installed
Version of USB drivers you installed with the Desktop software
Thanks,
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DESKTOP SOFTWARE DOWNLOAD ALWAYS GETTING INTERRUPTED

Hello,
I just acquired a Blackberry Torch 9860 and have been trying to download the desktop software to no avail.
The download is always getting interupted with the following message "710_b042_multilanguage.exe download was interrupted. This program is not commonly downloaded and could harm your computer" When I click Resume a SmartSreen Filter Internet Explorer window opens with the message that "this program might harm your computer." When I press Run Anyway another window called 16 Bit MS-DOS Subsystem opens with a message that "The NTVDM CPU has encountered an illegal instruction.....chose to terminate the application.
Please, help.

Hi and Welcome to the Community!
It sounds like you have a computer problem, not a BB problem. Maybe you have some virus protection on your computer blocking this? Maybe something else? It's a basic function...downloading files to your computer. Something on your computer is blocking this from happening, but digging into that needs a computer expert, not a BB expert.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Installation problem - BB Desktop Software 6.0.1 - msiexec.exe

Hi! My name is Alex and I come from Greece.
At the beginning of installation and after the country choice I get this message from the windows installer :
AppName: msiexec.exe AppVer: 4.5.6001.22159 ModName: msihnd.dll
ModVerQ 3.1.4001.5512 OffsetQ 00036935
And the technical informations of the report are :
Are there any suggestions?
Thank's!

Yes, that would be confusing. If memory serves me correctly (no guarantee of that!!), XP was built on the NT kernel, so perhaps the RIM error message is making inquiry about your system at a different level. But I've no idea further than that...
Perhaps if you tried an older version of the RIM software? You can download supported versions here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
If you install, remove, reinstall a bit, sometimes things get messed up. Here is a KB that discusses a clean uninstall procedure:
KB02206How to perform a clean uninstall of the BlackBerry Desktop Software
Also make sure you are logged into the PC on an account with full admin rights...sometimes that makes a difference as well.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Software Installation "Interrupted"

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