Desktop software is not recognising my blackberry

Please help
After intalling and re installing Blackberry Desktop software many many times it is still not recognising my blackberry curve 8520, I am running off of OSX 10.6.8
Everytime I go to install it syas that another blackberry software has been detected but I have removed all programmes from prvious times, can it be somewhere hidden that I need to find and delete th appropiate files??
I feel that when I installed pocket mac sometime ago it is now causing this issue....
HELP
Many thanks in advance this is driving me mad
David

Hello badawimm
Currently which version of BlackBerry Desktop Software you have installed on your PC .
If you're having problem with startup , then you can perform a Clean Uninstall of our present Desktop Software :
KB02206 : How to perform a clean uninstall of the BlackBerry Desktop Software
After Uninstalling your can download the most recent version of BlackBerry Desktop Software from here BlackBerry desktop software , Also refer to this KB :
KB16236 : How to install the BlackBerry Desktop Software for Microsoft Windows
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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Thanks,
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Desktop Manager will not recognise my Tour

I have seen many posts on this issue but have not yet found a solution that works for me
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Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
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KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Desktop Manager does not connect to Blackberry Torch 9800

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Hi and Welcome to the Community!
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http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
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http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available)

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available).
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Stuck in limbo at this point.

Hi and welcome to the forums!
The most common connection issues are addressed in the attached link.
Let us know how it goes!
Thanks,
Bifocals
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Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Can some one help me reinstall my MP640 software on my Imac and macbook pro? as the software does not recognise os 10.7.5

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Your Canon Pixma MP640 driver:
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During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

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I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
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As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
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Blackberry Desktop Software Failed to validate your blackberry device

Blackberry 8310 was running slow. The people at the ATT store said I need to update the software. Downloaded the newest version to the desktop and when I tried to upload it to the phone received the following message
"Blackberry Desktop Software Failed to validate your blackberry device update"
"Aborting install due to validation failure. Some packages contained unsatisfied dependencies"
I am sure others have seen it. What do I need to do. Thanks Mike

Glad to hear. I just did this again last night, and I think I've isolated the specific program that causes the problem, but I can't be sure.
I think it's "Documents To Go".
People might try deleting just that one program first in Options > Applications > Add-Ons if they didn't want to delete everything else too. It's worth a shot.
J

Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

BlackBerry Desktop Software does not recognize my device

My problem is that when I plug my phone into my desktop computer by USB it will charge, but when I go to do anything to by means of BlackBerry Desktop Software the program does not recognize that my device is plugged in. This has been going on for months now that it will not sync, I just haven't desperately needed to sync my phone until now. I have tried pulling the battery and pulling the sim card. I have also tried other USB cords.

This has been known to help others in your situation:
www.blackberry.com/btsc/KB10144
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

The Blackberry Desktop Software Does not work it 'freezes'

I have on my laptop the Blackberry Desktop Software, which has being working fine for a long time, but suddenly it 'freezes' nothing is working. I have un-installed it, run Ccleaner to clean up registries, re-installed it again and the same thing happens IT "FREEZES" don't know the reason??? Need help because I always do my backups on my BB.
Blackberry Desktop Software characteristics:
Version 6.0.2.42
Released April 13, 2011 (Bundle 43)
Laptop characteristics:
Microsoft Windows XP Professional
Version 2002 Service Pack 3
Lenovo T61
Intel (R) Core (TM)2 Duo CPU
T7100 @ 1.80GHz
2GB of RAM

Hi and Welcome to the Community!
Please review the System Requirements for the RIM Desktop Software:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you see, with XP, SP3 has been required for quite some time...so none of the more recent Desktop Software versions will work for you. But, those System Requirements pages are kind of messed up right now (three tabs claiming to be for "6.0.1", but with different information on each).
If you cannot obtain SP3, then you will need to fall back to older and older versions of the Desktop Software until you find one that works under SP2. Old versions can be found here:
http://www.blackberryos.com/downloads.php?do=cat&id=110
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Desktop Software will not launch

PC, running Windows XP - Upgraded to new BB Desktop Software. Was working for about a month. Now, Will NOT launch - getting Windows Error
Error Signature:
EventType : clr20r3     P1 : rim.desktop.exe     P2 : 6.0.1.18     P3 : 4cfdab9c
P4 : microsoft.practices.composite     P5 : 2.0.1.0     P6 : 4cfdaa3a
P7 : 12b     P8 : 50     P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
I re-connected to BB and loaded the "fix" versus the fuill version and still cannot load.
From the Windows Control Panel - Removed the BB Desktop Software and re-booted the PC. Re-Loaded the full Desktop Software from the BB website. Still NOTHING - except for the Windows errror.
Dead in the water. Cannot launch the BB Software to connect and synch BB Storm! iPhone on Verizon is looking better and better. Mid-February is NOT coming soon enough.
Help!

WaynePharm wrote:
OK Instead of dueling each other, the issue is my Problem. If you want to 'duel', please take it off-line.
No one is "dueling" , we are tying to fix your problem.
Re-stating my Problem:
1. I had loaded BB DM6 on a Windows XP PC about 3 months ago with no problems. In fact, it linked with all aspects of Outlook that I needed (Calendar, Task and Contacts). Yeah!! This did not happen with the 'original' BB DM that I loaded January 2009 when I bought the BB Storm from Verizon, but I lived with this short coming of BB. Built my calendar and contacts directly into the BB Storm.
So the original installation of the desktop manager software loaded in January 2009 did not correctly function with Outlook.
2. OK. So something happened last week and the BB DM6 will not launch without getting the error message that I put in my 1st Posting of this Problem.
"So something happened". We can only go on your description of the problem. If you have no idea what happened i couldn't possibly know. The only "guess" would be an there was an auto update to existing software or you have added software.
3. I went to BB and loaded the "Fix" for PC. Also, this did not Launch BB DM6.
4. Unloaded the BB DM6 with the Windows XP Control Panel "Remove Program". Re-Booted the PC. Then, went to BB and reloaded the BB DM6. Same error message and no Launch.
Try using the repair/modify option in the Remove Program function on the DM installation currently loaded on the PC.
5. I am far from the "Techie" that the respondants to this Problem are!! I am a SIMPLE End User of this BB Storm having mucho problems ... all of a sudden ... last week after using BB DM6 without the problems.
6. What can a SIMPLE, non-techie End User do? From the Respondants Postings .. I am reading about Loading Roxio for BB DM from the Roxio website? Also, reading about that the Unload from the Windows XP Control Panel, Remove Programs, is incomplete for the removal of the BB DM6. I am being directed to removing 'hidden' files/keys as directed in a BB Problem Solving Posting for the CLEAN Removal of BB DM6--- which is surely not written for the SIMPLE, non-techie End User!!
The error indicates a problem with some Roxio software. If you were using DM with Media manager prior Roxio was a part of that software, or you are running Roxio software.The Roxio information I gave you was to remove Roxio drivers not load Roxio software.
In your description of the January 2009 install there were problems with the install that were never correctly addressed. What we are suggesting is to remove all traces of the Various installation of desktop manager which includes editing the registry. That is why using Windows remove programs is not sufficient.
Once complete you will be installing a fresh copy of DM on your system, this will ensure that the DM software can correctly integrate wit both Windows and MS Outlook
The install procedure is SUGGESTED as the best resolution to your problem. Whether you run it or not is your decision.
7. In simple non-Techie language for this SIMPLE, non-techie End User ... what can I do to fix the problem and be able to launch BB DM6 from my Windows XP PC??
This is as plain "non-techie" as I can write it.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BlackBerry Desktop Software doesn't support the BlackBerry 10 OS

a feuniquely useful and unique to BB.w years ago I upgraded to a OS 10 device and owned for less than 24 hours before paying to get my OS7 bold 9930 back. Currently debating on getting a classic, but believe that OS10 still does not support BB desktop nor the BNA website.
These were two features that I used very often and that I found unique to BB and very useful.
How is OS10 supplanting these tools and services?
Why in the world are they not retroactively supported?

Hello,
It is completely well documented what is required...here:
http://us.blackberry.com/software/desktop/overview.html?LID=us:bb:software:desktopsoftware&LPOS=us:b...
As you can see, BBLink and BBBlend exist for BB10, while the BB Desktop Software exists for legacy devices. BB10 and legacy devices are very very different...I can completely understand why they would need a totally new set of PC software for such a new and different device. It is what it is, and Blend provides a level of functionality never even dreamed of for legacy BBOS (well, maybe dreamed...but never delivered).
rvnfo wrote:
the BNA website.
I have on idea what that is, so can't help you there.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop software is not recognising my blackberry

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