Desktop Software Issues

INFO:
- Sprint
- Style 9670 OS6
- plenty of internal storage space
- pulls dont work as it gets stuck in restart loop
hey, i had a string of problems with updates for the BB:
#1 app world (most recent update and the previous one) insisted for an update and ended up crashing the phone; ended up running 3.0 for a while....after a couple reinstalls and wipes and deleting appworld files on the sd card, now it runs the most recent app world version
#2 after having to reinstall all applications and settings, etc., the only app that doesnt work properly is iheartradio (which used to work fine) where when it is "fetching cities..." it's still processing (no freezing) but never gets to the main screen and clocks every now and then...tried 4 ways to solve it:
deleting app from appworld, restart and reinstall = no fix.
deleting app from application storage, restart and reinstall = no fix.
deleting app from home screen, restart and reinstall = no fix.
using desktop software to delete the app, then reinstalling from app world........ran into another issue which is the main subject of this post
#3 so when i proceed with the core application update, everything installs and then it comes to the phone restarting, it gets stuck in an eternal restart loop....luckily i use BB protect as well as a backup to restore the phone but i'm reluctant to try the update again as it takes up too much time to restore the phone prior to the restart loop
please advise, thanks!
also, here's a link to show whats included in the update:
https://docs.google.com/presentation/d/1qayGFI0zCm6ZhFly0JNuAQt8HtJHkZr5MYDCXFb6ULQ/edit
i'm wondering if its a software issue as it seems OS6 support is dwindling...

*UPDATE
- turns out that downloading the iheartradio app directly from the website works flawlessly but i still have the same issue with the desktop software update

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8703e + desktop software issues

Hey, so I have a super oldschool blackberry. It doesn't even have a memory card slot in it. Comes with 16 MB of internal memory, which is enough for some pictures and a couple chopped up ringtones.
My problem: I lost the CD that came with the phone. The old desktop manager software that came with the phone allowed me to easily copy files to the internal memory directories, such as the ringtones folder. Can this be done with the new desktop manager somehow? All I get are errors for not having an expansion card in it and can't find any way to access this internal space to copy to it.
Also worth noting the phone can't be upgraded to newer BB operating systems because of the lack of memory and I also don't believe our enterprise server supports it.

*UPDATE
- turns out that downloading the iheartradio app directly from the website works flawlessly but i still have the same issue with the desktop software update

Desktop Software Issues (Palm 755p)

Palm Treo 755p - Dell Inspiron 6400, Intel T2400, 2GB DDR2 667mhz - Windows XP Home Version 2002 Service Pack 3
I bought this phone from Verizon a few months ago. I installed the software at that time without problems and it ran for a week or so with no issues. Then one day I clicked on the desktop icon, got an hourglass and then nothing. The software would not open. Palm shows in the task manager but will not run. At the time, I called Palm Support and then gave me some instructions that worked... until I rebooted the computer. No matter what I do, it will not open. This has been going on for months and I am at my frustration limit.
Here is the situation:
On install, it sticks at 'configuring registry'. In the task manager, there are four instances of iDriver.exe, one instance of iDriverT.exe and four instances of msexec.exe running. I have tried ending some of the process, all of the process and just leaving them all alone.
I have not only uninstalled the program, but deleted the entire folder from my C:\ProgramFiles. I have not only took what I was told to from the registry, I have deleted every reference to the Palm software. I have rebooted after each time and ran registry scanner/repair
I have tried installing without my firewall and virus software running.
I have tried copying the disc to my laptop and running it from there.
I have tried updating the Windows Installer.
I am sure I have tried other stuff too, it is just so much that it probably slipped my mind right now.
I am really out of patience with this. The only other system I have in the house is a Vista Ultimate 64 bit OS.
Someone... PLEASE help me out here.
thanks so much!
Post relates to: Treo 755p (Verizon)

Ok. This is really weird...
When I check users there is the admin account, named INSPIRON and the GUEST account, which is turned OFF.
There was NOTHING that I could think of that would allow me to get the PalmONE desktop software to open. The more I tried, the more problems i thought I had or there was something new that I found to wonder about. It was driving me crazy... and yes, I made sure the AntiVirus software was off, made sure nothing was running but the absolute necessities, and that all installs were clean after rebooting at every change.
This has been going on since MAY! Over THREE MONTHS! I found some issues that needed to be corrected. the .hta files were opening in Notepad, so I corrected that. I had all the icons and all the software in the program files, I just could not open the software, even tho I could hotsync.
Anyway... I was playing around and decided to RIGHT CLICK on the icon. I choose RUN AS and a box popped up asking me
"Which Account Do You Want To Use To Run This Program?" The choices were
"Current User: (INSPIRON/laptop) or" ...
... then there is a drop down menu box with "laptop" in it if I click on it. I get an error message when i choose the latter and the program opens and runs just fine when I choose the former.
I have no idea why this is happening or what is causing it. I have no idea what the "/laptop" is doing at the end of INSPIRON or why there is "laptop" hidden in the drop down box on the second choice.
But I can run the software just fine this way. If anyone has any ideas on this, please share.
One other question, tho, and I should probably start a new thread about it but... I updated the software to 1.08 and now the VERIZON WIRELESS band is gone from across the top of the phone screen. Why would that happen?
Thanks for the replies.
Post relates to: Treo 755p (Verizon)
Message Edited by ThatCatGirl on 09-05-2008 07:39 PM

Desktop Software Issue Win7

I've looked everywhere for a solution to this and if anyone can help this board (I hope).
So the issue I have is that I have a win7 machine 32 bit and I'm trying to installed Blackberry desktop software on to it. So I go through the install process no problem and the icon appears on the desktop. The issue is when I click on the icon I get the splash screen and then the application opens but I only have the boarder, I can see the BLACKBERRY SCREEN Software on the top left and the max/min close buttons on the top right but nothing within the boarder. Nothing appears in the event viewer and no error message appear.
I've managed to install BDS on three other Win7 machines without any problem.
Any ideas?

Hi and welcome to the forums!
I would suggest the following. Uninstall the DM with Media Manager. Media manager is not a stable program
and will cause headaches.
You can just plug your BB to the USB and open Windows explorer. You said you had a media card, the BB will look like a
flash drive. Quick easy and efficient. One possible problem to warn you about. iTunes is DRM protected and will not play
on the BB. You can either by the higher priced ones with out, or Google a program that will strip the DRM protection off.
You might be interested in media sync, free program from blackberry that is much better that Media Manager.
Here are two links,
1) Use this to Perform a clean uninstall of the DM you have now.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
2) A link to the demo and download for MediaSync
http://na.blackberry.com/eng/devices/features/media/mediasync.jsp
If you need more info please ask!
If not please resolve the thread, just check the post that answered your question
Thanks
Message Edited by Bifocals on 10-18-2008 11:44 PM
Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

HT5306 I do not want to give remote access to anyone but myself as privacy is my friend. Can this remote desktop software still be for me personally unless I allow access and for my MAC lap top only? What if I do not update? compatibility issues with wh

Hello:
Thank you for the update for remote access for desktops.
Personally, I do not want to give remote access to anyone but myself as privacy is my friend. Can this remote desktop software still be for me personally unless I allow access and for my MAC lap top only? What if I do not update? I do use this lap top in other countries. compatibility issues with what?

Apple Remote Desktop is off be default. It has to be enabled for some one to be able to remotely connect to the computer. And then, you still have to have a user name and password on the computer to remotely connect with.
If you want to see if remote access has is enabled for Apple Remote Desktop; you can find the setting in, Apple Menu, System Prefrences, Sharing. If it's enabled, Remote Management or Screen Sharing will be checked.
Beucase Apple Remote Desktop Agent is part of the Mac Operating System; even if your not using it, Apple Software Updates will from time to time offer updates for ARD Agent. Software Updates can some times be stacked ontop of each other; so chosing not to install an update, can mean other updates you may want may not be offered. At least until you install the updates those updates require. Also software updates can improve the security of your computer.

Blackberry desktop software 6.0 icon issue

I had successfully installed the Blackberry desktop software 6.0 on my work computer. It was working beautifully, until suddenly a few weeks ago it just stopped working. I uninstalled and reinstalled the desktop software. Yet when I click on the shortcut, it keeps coming up with this message: "Blackberry Desktop software has stopped working." It is so frustrating as no one seems to know what the problem is. Can someone help me?

Hey Renatas
Welcome to the BlackBerry Support Community Forums.
I'd like to provide some assistance and have a few questions
Does the Desktop Software open when the device is not connected?
Is this only happening from the short cut and have you tried opening the software from start menu > all programs > BlackBerry?
-HB
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Blackberry Desktop software destination folder issue

My company has created a personal profile on my laptop. They have a preset limit as to the size of that profile. When that profile size has been exceeded, I can neither shut down or log off my computer until I go in and delete enough files to get below the limit.
One of the folders in that profile is C:/documents and settings/rangel/Application Data (rangel in my profile name).
Well, when I install the Blackberry Desktop software on my machine, it automatically loads the software into Application Data without asking me where I want to save it. Also, every time I connect my phone to sync, a file called Loader Cache is created and causes me to exceed my profile space.
I've already gone into the desktop software and changed the folder destination for my Backup and Organizer data, but it won't allow me to change the destination folder for anything else.
I can't just go into Windows Explorer and "cut and paste" these folders because the software won't find them the next time I connect my phone. I don't know enough about the folders to just delete them and what issues deleting them causes. Unfortunately, however, I really have no other choice. I have to go in and manually delete the folders and then the next time I connect my phone, my profile space is exceeded again.
Does anyone know of a way that I can change the destination folder for my desktop software files (other than Backup and Oranizer data)???
Thanks!

90 views and not one single response??
Any other recommendations for where I might be able to get some help??

BlackBerry Desktop Software Installation issue

Hi All,
I have tried to Upgrade BlackBerry Desktop Manager from 3.6 to 4.7 version, and it is successfully upgrade to BlackBerry version 4.7. But the issue is, it shows both version in Control Panel - Add/Remove Programs.
Note: After installation rebooted the PC
Example:
Control Panel --> Add/Remove Programs --> Currently installed Programs
BlackBerry Desktop Manager 3.6
BlackBerry Desktop Software 4.7
Kindly some please advice. Thanks... Shiva

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Issues uninstalling Palm Desktop software (v. 4.2.1)

I am having issues uninstalling the Palm desktop software (v. 4.2.1) from my computer and Palm Support is no longer able to assist me, claiming the problem is too complex and OS-related.
Basically, I wasn't able to remove the software using the built-in uninstall feature so I was told to attempt a manual deletion of all Palm-related files in Terminal. After doing a search for these files via Spotlight, I was given the following directions:
>> On the Terminal application.
Type rm.
Press Space bar on the USB keyboard.
Drag the undeleted files to the terminal.
Press Enter.
Check if the file is deleted. If not, just click anywhere on the desktop and after a few seconds check if the file is deleted.
This method was mostly successful and I was able to remove most of the files that I wasn't otherwise able to from trash. However, several files still remain:
1 - In an original folder labeled 'Palm 00-08-43', there are two applications that cannot be deleted: 'Palm Support' and 'Palm Desktop'. Both seem to be applications based on their generic icon; 'Palm Desktop' indeed opens up as the Palm Desktop application (v. 4.2.1) but the Palm Support file
cannot be opened because it may be "damaged or incomplete".
2 - In an original folder labeled 'Palm', there is an unidentified 'Palm Desktop' file (4.4MB) that cannot be deleted in Terminal either. (By "unidentified" I mean, no default application is specified to open the document.)
3 - Also, when searching for Palm-related files via Spotlight, I get a result for an application 'Palm Desktop Background' whose file path is associated with the unidentified and problematic 'Palm Desktop' file mentioned above in (2). The file path is as follows: Palm>Palm Desktop>Contents>Resources>Palm Desktop Background.
None of these files (whether individually or their folders) can be deleted in Terminal for the same reason, which Terminal specifies as "a directory". I even tried creating a folder and dragging that folder with all the corrupt files into the Terminal application but to no avail. Also, I made sure to run the Disk Utility to repair and verify disk permissions during this process.
Can anyone help me figure out why those specific files or "directories" cannot be easily deleted? The problem sounds complicated so if anyone knows where I might be able to seek assistance, that would be helpful too. Thanks!
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)

What problem are you trying to solve? If you want to remove all signs of the Palm desktop software, what I did was open up a finder window, and then I searched for "Palm" and deleted everything that came up, except the Palm folder in my Documents folder.
Until I finally divorced myself from using the Palm desktop software, I had to repeat this operation several times.
The Palm desktop software is absolutely horrible. I suggest you move to Missing Sync by Mark Space software or use Apple's built-in iSync and forget about the Palm desktop software. You can get Missing Sync online from http://www.markspace.com

Syncing Issues of Desktop Software

When I try to connect my Blackberry 8520 with Desktop Software using the USB Cable , post putting the BB password, it just shows connecting but does not connect to the BB please need need to update my contact list.

Hey vinayak_pai,
Welcome to the forums!
Have a look at this forum post for help getting the BlackBerry Desktop Manager to detect your device: http://bbry.lv/a3l7iw
Let us know how you make out.
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop Software Sync Issues

Hello, I'm using a Blackberry 9700 running on os 6.. The problem here is that it cant be charged by the original cable and when connected to the PC it cant be detected by the Blackberry Desktop Software.. It just says "disconnected" and it wont popup so I cant sync... I know its not a problem with the cable or the port because it works with another Blackberry device here... any help would be appreciated thanks...
Blackberry 9700 : os 6
Desktop Software Version : 7.1.0.37
Windows 7 Professional 32 Bit

You've narrowed it down. Can you take the phone to an authorized repair center or check with your carrier? If it works with another blackberry, the cable is fine.
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Issues with blackberry desktop software

whenever i connect my BB torch 9810 to BB desktop software, it shows the apps which has been installed on my phone only..
i want to installed input language and other things but it doesnot show them
my phone is havin OS7.1
Regards
Tushar
Solved!
Go to Solution.

Hello Tushar
If desktop software is not offering your desired language ( Hindi ) then you can try to Install an OS pack which offer this language . If you want to do that then follow those steps :
1.Download an OS pack having All Language from here Software from Redington (India) Limited
( Make sure you are downloading for the same device model )
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then using desktop software perform your full backup of your device.
4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
From here you have two options :
Once completed Open BlackBerry Desktop Software ( 7.1 ) > Select Applications. > In the Language and Input Support section, select the language to be added to the BlackBerry smartphone (a + will appear next to the language to install) > Click Apply.
Or
Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe. It will Install the OS on your BlackBerry .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Desktop Software SYnch Issue with Alarm Flags

Hello. I recently upgraded my PC to Windows v.7. As a result, I had to re-install my BB Desktop software. The installation went fine, but the first time I tried to synch I had a problem with a conflict. Apparently all of my appointments on my BB, alarm the flag is set to "true", while my MS Outlook is reading "false" The BB resolution is defaulting to update both fields to the Outlook setting which is "false".
Does anyone know what this is caused by? How to correct it? or what the correct response should be in the conflict resolution?
Thanks

Hello lahigh,
And welcome to Apple Discussions!
Check out this comprehensive post from another forum member Zevoneer on different options for copying media from your iPod to your Mac.
http://discussions.apple.com/thread.jspa?threadID=1900086&tstart=0
B-rock

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to take Contacts back-up - Blackberry is not recognised by BB Desktop Software

Hello,
My phone is Blackberry Javeline 8900. The desktop manager does not recognise my phone. Everything else is fine. It gets charged properly through USB. I connected other BB phone, the same software recognises it.
So do not know what to do. The issue is I need to back-up my contacts and which I am unable to do. Also, I need to transfer those contacts to my another android device (I have 2 phones). Please help.
Thanks.

Hello andoshi,
The following article will assist your with detecting your BlackBerry Curve 8900 smartphone within the BlackBerry Desktop Software on your computer:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125
We hope you find this helpful.
Thank you.
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Desktop Software Issues

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