Desktop software keeps freezing

Hey Guys.
Normally I'm using Linux - but not for my BB at this moment - just bought it.
Unfortunably I'm having huge problems with the desktop software.
Neither on WindowsXP pro or Windows7 Ultimate I'm able to connect using USB to my BB.
(keeps saying connecting in the buttom rigth corner)
I type in the Passwd on the unit and screen - and then nothing happends!
Cannot see which contacts, Apps og files I got on my BB.
I've tried several times uninstall the desktop software and then reinstall after a reboot - But still the same thing happends each time!
Have you got any idea for this problem!
PBJ

Did you find a fix? I have been having this problem with my 9810 since I got it. It is a bug in the 'social feeds' app. there are 2 things you can do,
1) delete the social feeds from your handset if you don't use it
2) set the DM to perform a 'custom back up' put a tick next to all the items apart from social app and smart card, it is not hanging on the smart card back up but the social feeds is next alphabetically.
To perform step 2 I had to connect my BB and cancel the back up BEFORE it reached the hanging point.
It's worked for me so I'm a happy user again! Can't take the credit though for this work around, see this link if you have any further problems.
http://forums.crackberry.com/desktop-manager-f153/dm-freezes-backing-up-smart-card-options-refuses-c...
jon.

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Against my better judgement, I allowed the new desktop update to be installed. TOTAL DISASTER! The last one was bad, this was worse, if possible.
When I try to exit, it keeps freezing. I have to force a close via the Task Manager (3 times!). I have shut down, rebooted, both the PC and BB, and the problem isn't getting any better. I have already lost too much calendar information and too many contacts, I can't afford to lose any more. Any suggestions?

Hello,
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (with several optional items for cleanly removing, which you may need to use), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem: Categories I've created under "MEMOS" on my Palm Desktop Software keep disappearing.....

Hi,
I just posted about having just re-installed a verstion of Palm Desktop Software yesterday to see if it would alleviate the following problem, but right after my consultant left, it happened again, which it does infrequently and I don't understand it.
First, I use this software to keep track of mostly everything; addresses; Things to Do, Datebook, etc. I also use it to write down important information. I create an alpha category under the menu "new memo" such as Banking, or Accounts, or Passwords, or Computer Stuff, Doctors, etc. A few days ago, I created one called Important Info which involves a legal log and I just started writing in it. It was fine for 2 days. Yesterday, I made an addition to it. Then I wrote & sent a few E-mails, and later re-opened Palm and it wasn't there. This has happened in the past where all my Computer Info disappeared or another category altho not often and I can't understand where it went or why? I do back up and managed to copy & paste the info I had into a newly created category, ie. I could look in a backup I did 2 days ago to see if I can retrieve any info, but I want to do this with my consultant over the phone because, whenever my Palm Desktop Software completely disappears, I freak out@!! even tho she explained why and what I had to do. But I don't trust myself, so i make any changes with her over the phone.
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Post relates to: Visor Pro

Hi,
Thanks for your answer an some possibilities as to why things just disappear. Most of the time, I don't shut down my Mac, even though I should. But I do on & off especially when it's slow of some function is not working. Sometimes restarting it resolves the issue, not sure why. But I'm sure at times I do leave applications open before I shut down, altho most of the time, I quit each application before doing so. Sometimes not. So that's a possibility.
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Hi kkthekitty,
Welcome to the Support Community!
Can you please provide more information on the synchronization issue you are having?
What version of BlackBerry® Desktop Software do you have installed?
What is the full error message you receive when synchronizing your calendar?
Is your calendar stored locally in a .pst file on your computer or are Microsoft® Outlook® and Windows® Calendar connecting with your calendar in Windows Live™ webmail to synchronize?
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