Desktop Software Manager does not recognize phone

Newbie here. Phone works fine, but not DM Software. I have tried uninstalling and reinstalling various DSMs (5.0, 4.7) but each time I get message that some component failed. Then, I open DSM and it always shows phone as "disconnected." Checking the Hardware Devices on PC, I find RIM devices under PORTS, showing as Serial . . . cannot find RIM device in any of the USB connections.
I have done re-sets, tried all USB ports. I have ordered another cable, not yet arrived, but think problem may be in download procedure. Thanks for any help.

Hey jactor,
Welcome to the BlackBerry Support Community Forums.
There is a few things I would suggest you try:
1. Since you uninstalled several versions of Desktop Manager and re-installed the software, I would suggest you make sure you do a complete uninstall. To perform a clean uninstall: http://www.blackberry.com/btsc/KB02206
2. Once the complete uninstall has been completed, then go to http://www.blackberry.com/desktop and download the latest software. Install this software without the BlackBerry plugged into your computer and then restart the computer.
3. Plug in the BlackBerry via USB and Windows should install the required drivers and Desktop Manager should pick up the device.
Hope this information helps out.
-ViciousFerret
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Desktop manager does not recognize Outlook 2003.

Hello everyone,
We have an Exchange server but use POP3 accounts individually on the users also.
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Hey giaierj,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing a detect in repair in Microsoft Outlook?
For more information about Detect and Repair: www.blackberry.com/btsc/KB02403
After you perform this step, then try to setup the synchronization.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop Software Manager does not recognize phone

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