Desktop Software Problem-Ro​xio Media Manager

I have had nothing but trouble with my Blackberry Storm since buying it. In addition to my phone going dead after 3 months, which Verizon replaced, the Desktop Manager software has caused all kinds of problems on my PC (XP),  When the Verizon phone tech tried to get my dead phone restarted, he had me reload the Desktop Manager. That caused a cascade of problems on my PC and I was later  told to uninstall it, which I did. That didn't solve the problem and now I have no way to synch my contacts unless I risk installing the software again.
However, the Windows Installer still acts as if the Roxio program is still installed and it continually tries to install it, but of course, stalls partway because most of it isn't on my PC anymore. Apparently the add/remove program did not completely delete it.  Now whatever remains of the Roxio program still on my machine is causing problems. I can't close the Installer and it won't cancel or shut down.
Any help is appreciated.

Hello there,
Yes...a mess, that. You might have to try a few different things...
Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
I've also heard of folks who have had to dig even deeper into their registry to remove entries related to RIM, Intellisync, Roxio, etc...tedious yes, but I've heard reports here that have proven successful. Be sure to take a backup of the registry first...just in case...
You also might have to use Safe Mode to prevent Windows Installer from continually trying to finish the phantom Roxio install.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Unable to install v 4.6 desktop software. error:installing sonic update manager

    I have tried to instal "Desktop Manager 4.6.0 B15 - With Media Manager" but unable to instal sonic media manager on separate computers. Problem occurred with roxio manager continually trying to install and forming constant 'loop' which I couldnt escape. Operating system was windows xp with SP3. Ran sonic isum_hotfix.exe and then used windows installer clean-up. Presently, have been unable to backup handheld (Bold) and same problem on two separate computers. Any help would be appreciated as I am a computer novice.

    First download the latest USB BB drivers from the following link"
    Download Software
    Perform the clean install of 4.5 without MM from here
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    This will eliminate MM from the problem and give you a fresh 4.5 and new USB drivers.
    Please let me know if this helps!
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • What is the problem with Roxio Media Manager??

    I purchased my first Blackberry 8310 Curve on Black Friday. For some reason the Blackberry Desktop Manager installs and works absolutely fine. However when I open the media manager from Roxio the screen freezes and it doesn't even show my device. I have uninstalled cleanly and re-installed over a dozen times and can't get it to work. We also went and bought an updated graphics and sound card and have installed them. The Roxio media manager STILL freezes up and we have to shut it down.
    I do a lot of Paintshop Pro and have those programs as well as other graphics software. I'm wondering if it is a software conflict? I don't see one. Or if the Roxio is a POS as someone posted before.
    I have spent hours and hours reading everything I can online about it and can not find an answer anywhere. The main reason that I want the Media Manager is that I want to make my own ringtones....that's it! The rest I can do without it. Does the BB media manager have the capability to make ringtones?
    Any help would be greatly appreciated. Thanks in advance!
    Michelle
    The computer I'm using is a server converted to workstation.
    Intel Pentium 4; 3.20GHZ
    1.50 GB RAM
    400 GB Hard Drive
    Windows XP Home Svc Pack 3
    Windows Media Player 11
    Audio Card: Sound Blaster Audigy
    Graphics Card: NVIDIA GeForce 8400 GS
    Solved!
    Go to Solution.

    on Windows, you can use any software to cut your mp3 for the part you want.
    you can use mp3cutter or Audacity.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Problem with Roxio Media manager

    Hello,
    I have installed v4.6 for my desktop manager and it the Roxio media manager worked fine for a couple times and now it tries to reinstall it everytime i use it? 
    1) Why is it trying to reinstall?
    2) How can i fix it? 

    did you read the complete discussion that I linked ? there is just one file : the installer that is several megs. you can download the desktop manager with or without the media manager. The media manager is just a module inside the desktop manager.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Problem with Vcast media manager

    So, I got a new phone.  Bought the USB cable so that I could transfer data using the Vcast media manager program.  Plugged in, put it sync mode, and drag/dropped the files over.  The program detected the phone and shows the files are transferred over.  The card works; take a pic with the phone and plug it in, and Vcast sees it..  But the phone refuses to find the music.  Doesn't matter what I do, it insists there is no music on the card.  Anyone else ever have this problem?

    The issues you are experiencing with your handset not finding the music on your memory card may need to be duplicated with a live representative. Please contact us at your earliest convenience from a different phone so we can troubleshoot. Please have your cell phone and memory card available.
    We can be reached at 800-922-0204 seven days a week 6AM to 11PM CST.
    Thanks 

  • Problem opening Roxio Media Manager

    I cannot open Roxio Media Manager.   It seems to open and then it stops and I get the message  MediaManager9 Module has stopped.  Windows (Vista) is looking for a solution.   I then have to close the program.    Has anyone seen this problem before?   What is the fix?
    Please help.
    Solved!
    Go to Solution.

    I do not use Roxio Media Manager to transfer files from computer to BlackBerry and vice versa.
    You can setup your BlackBerry and computer to interact without use of Roxio Media Manager.
    Check this link:
    http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...

  • Problem with Roxio Media Manager - Desparate for an answer

    In order to get my Roxio Media Manager to work. Do I need to have access to the browser on my BB8300 Curve. I am not subscribing to the internet on my BB but I do on my computer. Could that be the reason why my Media manager is not working properly? I am desparate for an answer since I have photos on my Blackberry that I need edit and and sent off. What good is the camera if I can't take the photos off of it? I have tried uninstalling the software and then re-installing it. I still can't get the Media Manager to appear in Roxio. The one time I did get it to work, I start getting Runtime errors when I tried to bring up Media manager. Please help..All the rest of the icons..back/up, synch, etc is appearing..just can't get the Roxio Media manager to appear now.

    Do you have a media card in your BlackBerry? If so, plug your BlackBerry in and enable Mass Storage Mode. Then just access the memory card from Windows Explorer. For what you want to do Roxio is overkill, and complicated.

  • Desktop Software Problem

    Hi to all
    I am new here and from Germany
    I have already problems with my BB Desktop Software when i connect it with the USB to my BB Torch 9860.
    I use Windows 7 SP1 on Laptop PB EasyNote LJ61.
    The Desktopsofware starts,identefy my Blackberry and then it disconnet.
    Errorreport:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-26T09:09:55.000000000Z" />
    <EventRecordID>9031</EventRecordID>
    <Channel>Application</Channel>
    <Computer>UliKrüger-PC</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>2576747053</Data>
    <Data>5</Data>
    <Data>CLR20r3</Data>
    <Data>Nicht verfügbar</Data>
    <Data>0</Data>
    <Data>rim.desktop.exe</Data>
    <Data>6.1.0.36</Data>
    <Data>4eb85358</Data>
    <Data>mscorlib</Data>
    <Data>2.0.0.0</Data>
    <Data>4e154c6c</Data>
    <Data>344b</Data>
    <Data>26d</Data>
    <Data>System.IO.IOException</Data>
    <Data />
    <Data>C:\Users\Uli Krüger\AppData\Local\Temp\WERF96C.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Uli Krüger\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_47b77fc2cf1b5efd3163281395fee174b712b18_0ea343f3</Data>
    <Data />
    <Data>0</Data>
    <Data>5447557a-2fa1-11e1-8127-00262215f2bf</Data>
    <Data>0</Data>
    </EventData>
    </Event>
    Can anybody help me ?
    Thanks for anwsering
    Uli.
    [email protected]

    Hey cct101,
    Welcome to the BlackBerry Support Community Forums.
    Are you currently the administrator for your computer?  Also try downloading the framework from here: 
    http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...
    Once installed, then restart the computer and then try to install BlackBerry Desktop Software.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • New Desktop software problems

    Hi, just (regrettably) downloaded the new desktop software v 6.something. I use a 9700 with v 5.something software.
    I've been syncing (successfully) my outlook calendar with my phone. I've also created another calendar and sync my wife's diary separately (by changing the default calendar on my phone and changing the mapped folder on the desktop software. I do two separate downloads which don't interfere with each other and therefore have two diaries shown on my calendar on the phone, in two colours so I know which is mine and which is my wife's)
    Since the new desktop software has downloaded, I can download my wife's diary as a separate diary, but when I download mine, it also tries to include hers. I've tried pretty much everything, rebooting, reloading software, ensuring the settings are correct etc. but no luck. The only thing I can think of is that although the "include subfolders" box is unticked, it is downloading subfolders too and therefore my wife's diary is being included. It's driving me mad as it worked before and now doesn't. I've tried also to restore the software point to a previous but that doesn't work either....aaaaaargh!!

    you need to completely uninstall the 6.2 version of your palm desktop then reinstall the 4.2 version http://www.palm.com/us/support/downloads/windesk42v.html
    the 6.2 version doesnt have color coding feature...
    PMtraceDatabase is an ignorable message....
    Post relates to: Centro (Unlocked GSM)

  • Curve 9380 synchronization with Desktop software problem

    The desktop software loads up fine and goes to synchronize.  I get an error message:  "A program error occurred at line 1548 in ./O|Access.cpp.  Please report ..."
    I have reloaded the desktop softare a couple of tiems after doing a full wipe.
    Any ideas? 

    Hi and Welcome to the Community!
    From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Desktop Software problems...

    Hey. I currently have DS 4.2.2, and for some strange reason it can nolonger connect my BB to it. It keeps  giving me an error message and says that it needs to shut down. Should I re-install it, or should I just upgrade my software all together???
    Please help.....thanks
    Cryss

    Greetings, and welcome to the BlackBerry.com Support Forums.
    Question-- is your USB cable connected to one of the PC's main rear USB ports? Make certain it is--not a USB hub, nor a monitor USB port nor a USB port on the front of the PC.
    Try again.
    Also, you can upgrade to a more recent version of Desktop Manager, I would recommend version 4.6 withOUT the media software.
    Good luck.
    Download Desktop Manager from here:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • New Palm Desktop Software Problems

    I am a longtime Palm user and I just upgraded my phone to the Palm Centro. The phone is great, but the software upgraded with it to the Access version and it's horrible! There are all kinds of features gone (e.g. background color) or there but not working (e.g. birthdays), and I get error messages when I hotsync about it not being able to open the file for backup of PMTraceDatabase. And I'm not even using it on Vista.
    Does anyone have any suggestions or know if you can use an older version of Palm with the centro?
    Palm is about to lose a long-time customer....
    Post relates to: Centro (AT&T)

    you need to completely uninstall the 6.2 version of your palm desktop then reinstall the 4.2 version http://www.palm.com/us/support/downloads/windesk42v.html
    the 6.2 version doesnt have color coding feature...
    PMtraceDatabase is an ignorable message....
    Post relates to: Centro (Unlocked GSM)

  • Media Manager GRAYED OUT in Desktop Manager 4.6

    I bought my first Blackberry, an 8320 Curve, a few weeks ago.  It came with Desktop Mgr 4.3 which didn't include Media Manager.  So when I bought and installed a 4 Gb expansion card in my Curve, I downloaded the 4.6 Desk Mgr update WITH Media Manager.
    But when I click on Media Manager on the main screen,  I get a page divided in half, with Blackberry Media Sync on the righ, usable, and Media Manager on the left, all grayed out including its start button.
    I installed the Blackberry Media sync, thinking this would give me access to Media Manager, but it didn't.  I've found a number of posts reporting this problem on the net, but no proper solution to it posted yet.
    What am I doing wrong?  Thanks!!

    I understand your frustration as I spent hours on this already.  I installed and uninstalled at least 5 times.  The solution is quite simple.  Once I got this working I didn't try the sequence in a different order which likely doesn't make a difference however this is what I did.
    1.  Uninstall the device software
    2.  Uninstall the desktop software
    3.  Log into the administrator account (not an account with admininstrator rights)
    4.  Install the device software (ensuring you have the media manager version which can be found on the blackberry.com website)
    5.  Install the desktop software and suddenly the media manager starts loading
    I certainly hope this helps.  I'm certain the order of the installation is irrelevant and that the account being used to install the product is the issue.
    Good luck!

  • Blackberry Desktop Software Installation Problem

    I had a problem with Roxio Media Manager continuously wanting to reinstall.  So I fixed that problem and and uninstalled the Blackberry software. I then tried to re-install the Blackberry Desktop software so I can syncronize my contacts on my home computer.  I have tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.
    The install starts and asks for language, then the install starts for a couple of seconds.  Then I get this message:
    Error opening installation log file.  Verify that the specified log file location exists and is writable.
    I can't get past this message.  It does not say where the log file location is.  Other software installs, it is only Blackberry software that will not install.  I tried renaming CProgram Files\Common files\Installshield and making it read/write, but this install still fails with the same message.
    Any ideas to try?  Anywhere else that I can go for help?
    Andy
    Solved!
    Go to Solution.

    Thanks, that worked.
    I unzipped the file, then I opened a cmd window and manually ran msiexec with your Blackberry msi file.  I added a /L flag to put the logfile into a local logfile.txt file and everything went fine.
    Perhaps you are specifying a problematic log file name, at least for my computer?
    Anyway, this new version of Blackberry software works fine for keeping my home contacts up-to-date with my work contacts.  I'm glad I was able to install it without the Roxio media manager.  That program was driving me crazy.
    Andy

  • Best Order To Install Desktop Software V4.7 With Roxio Media Creator 10

    Hi,
    What is the best order in which to install the Desktop software V4.7,  I already have Roxio Media Creator 10 on my desktop so am unsure if its okay to install the Desktop software now or remove Media Creator 10 then install the desktop software and finally reinstall the Media Creator 10 software.
    I know that the Desktop Software does contain components of version 9 so I dont want to install it over 10 if this will cause an issue.
    Any ideas ?
    Thanks

    Hi!
    There are several versions of the DTM software, including versions that leave out Media Manager and Roxio. You can obtain the version of your choice here:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

Maybe you are looking for