Desktop Software requiring re-install after each sync

Why do I have to re-install the desktop software after each sync? I have done this over four times and it is getting very frustrating. I have tweeted for support...still waiting...Is anyone else have this problem?

Hello,
That's a rather odd result...can you provide more details? What exactly tells you that you must reinstall each time?
Have you tried the clean start over? I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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