Desktop Software/Sync Problems - Help Appreciated

Hello all;
Forum newbie, so please forgive if covered elsewhere. I read thru forums and did not see a similar problem.
I've inherited my BB Curve from my former employer and am now trying to get in sync with my home Windows XP PC.
I've downloaded the latest software from the site, installed, and.... Nothing. The installation proceeds without error, completes. Yet, I can't find any application to launch, nor does it auto-launch when I connect the BB. There's no program available under the Start men
Suggestions?
I've wondered if the enterprise settings on the device itself are preventing this? If so, would like advice/instructions how to change for PC sync.
Thanks for your help!
Bill

maselunas wrote:
Hello all;
Forum newbie, so please forgive if covered elsewhere. I read thru forums and did not see a similar problem.
I've inherited my BB Curve from my former employer and am now trying to get in sync with my home Windows XP PC.
I've downloaded the latest software from the site, installed, and.... Nothing. The installation proceeds without error, completes. Yet, I can't find any application to launch, nor does it auto-launch when I connect the BB. There's no program available under the Start men
Suggestions?
I've wondered if the enterprise settings on the device itself are preventing this? If so, would like advice/instructions how to change for PC sync.
Thanks for your help!
Bill
What file did you download and install?
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Is there an IT Policy on the device? Look at Options > Security > General Settings > scroll to the bottom, what is under **services**?
http://www.blackberryfaq.com/index.php/Remove_IT_Policy
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Similar Messages

Palm Desktop Software (Memos) Quirky problem I'm wary of trying to figure out by myself....

I don't use my handspring (used to) with my desktop software. But I do have a lot of information on the computer such as addresses, my datebook, memos, etc. This is how my memos are set up. I use it as a subject reference chronologically like BANKING, COMPuTERS, etc. I enter a new Title and label it ACCOUNT, as well as the category ACCOUNT. I have about 25 categories. In each memo, I have important info that I refer to. COMPUTER STUFF was very important to me as it had many of my links & passwords to different sites, as well as info I want to jot down. BANKING would contain my account #s, etc.
Anyway, this is not the first time this has happened, but suddenly, the whole category of COMPUTERS has disappeared and so I've lost a lot of important info and yet I know it's on the computer somewhere. I had a computer consultant who when I had a similar problem with a different category just seemed to vanish come over and after doodling with it for awhile, managed to get it back for me. It had something to do with editing "users" I think. Right now, the user is none, but if I change it to edit users, all the data in MEMOS disappear and I'm afraid I'll fool around with it myself and not be able to get it back myself. But as I recall, it was a relatively simple problem. I just can't figure out where it went.
Also, I've finally learned to back-up, and I took a disk from 2 weeks ago, and I know I used this category many times and it should have been on the disk as well, but it's gone from the list as well.
I've got a new consultant coming over who thinks she knows what it may be ... something to do with configuration as I mentioned with the "user", but I'm so wary of losing everything because it has my address book, dates, etc. in it as well. But where did it go? It's a real puzzle to me. When I did fool around with the menus thinking that I accidentally changed something, there was a time when the format and everything did disappear and I freaked out. But I didn't save any changes when I restarted so everything was the same when I restarted minus COMPUTERS.
If anyone has any ideas, please let me know.
Thank you.
Post relates to: Visor Pro

This particular board is for discussing how this forum works. Have you taken a look in the various Hotsync boards since I have no idea what OS is on your computer, or in the software board? Your answer may already be there.
Post relates to: Palm TX

Desktop Software v7 Sync Problems with Outlook

Hi all, We've just upgraded our copies of desktop software from v6 to v7, however an error message now appears during synchonisation:
"ERROR: COLTransbase::MoveFirstSummaryRecord: Unable to move to first or next row."
Clicking "OK" removes the error message, synchronisation continues but no new entries are synced to the phone, this happens regardless of what the data is (calendar, notes, contacts etc.) The PC this problem occurs on is running Windows XP SP3, with Outlook 2003 connected to Exchange Server 5.5 SP4 via MAPI. The phone is a BB Torch 9800. This setup worked perfectly with Desktop Software v6.
Some troubleshooting steps I've tried, with no success:
Completely uninstalling v7 including removing registry entries and program folders then reinstalling a clean version
Powering off the phone (including removing the battery) and powering it back up again
Creating a new blank calendar in Outlook with NO entries then configuring desktop software to ONLY sync to that calendar
Using the "delete data" feature to delete calendar data off the phone then attempting to resync
I've tried looking for Desktop Software v6 off the Backberry website but can't find it, any link just sends me to v7!
Fortunately I had a copy of Desktop Software v6.01 saved, so I completely removed v7, reinstalled v6.01, connected the phone and now ALL data synchronises with no errors, I even created a new test entry in Outlook's calendar, resynced and it appeared on the phone.
I'm stumped! Any suggestions would be most welcome...

Create one contact in outlook and save it. Close outlook, then sync blackberry desktop and outlook. It should be fine.

BlackBerry Z10 Desktop Software error. Need help!

Hello sir,
I have a surveilance software ( .alx and .cod ) and i want to instal them to my BB Z10 . I have the version of software 10.1.......and when i open the Desktop software i got a error. See here ->>>http://img14.imageshack.us/img14/6417/7d2p.png Please help me ASAP. Thanks

Oh...that's different from what you first said. If you are not the originator of the app, then the Developer section of this site won't be of any use, for that's for people actually writing the app itself, not those who have various versions of it.
If you can find the bar file of the app somewhere on the internet, you can side-load it to your BB10 via DDPB Installer. There's no guarantee that it'll work correctly, but I've had great luck with side-loads for a few of my favorite apps that are not written for BB10. I don't know how to convert an apk to a bar, but there also are tricks for that. A few minutes searching on Google and I'm sure you'll find all that you need.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HT1338 Trying to update my desktop software... Help!

Trying to update my desktop software. I currently have OS X Version 10.5.8, I need a version 10.6.8 or higher. I tried with the Apple icon but says "software update doesn't have any new software for your computer at this time." Any advise anyone?

Hi Jimmy,
You need a paid upgrade, 10.5.8 is as far as 10.5 can be updated.
We need more info about your Mac to see if it will even be capable,
So we know more about it...
At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 6 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version (system): 1.21f4
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 4GB at least, more if you can afford it)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
Other countries...
http://support.apple.com/kb/HE57

BlackBerry Desktop Software giving Error (not opening)

I have purchased BlackBerry Curve 3G 9300 but,It's more than 4 times that I am getting error on BlackBerry Desktop Software. After installing it open the BlackBerry Desktop Software window with logo and then Error window popup saying that BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience.
After Click on the What data does this error report contain? It shows Error window
Error Signature---------------------------------------------------------------------------------------------------------------------------------------
EventType : clr20r3   P1 : rim.desktop.exe P2 : 6.0.2.44    P3: 4db5e0d4
P4 : microsoft.practices.composite P5 : 2.0.1.0 P6 : 4db5def0
P7 : 12b   P8:50 P9:sclhiaanmqhkf4zdfpvvwejkphnm1zui
Reoprting details------------------------------------------------------------------------------------------------------------------------------------
This error report includes: information regarding the condition of BlackBerry Desktop Software when the problem occurred;the operating system version and computer hardware in use; your Didital Product ID, which could be used to identify your license; and the Internet Protocol(IP) address of your computer.
           kindly guide me.

I am having the same problem I have reinstalled the software more times than I can count and now I cannot open the Icon on my desktop at all. This is beginning to be really frustrating can someone please help. I want to download my pictures from my phone to my computer unable to do that as well.
Thanks.

My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

No teams visible in Supervisor Desktop software

Hi All,
All of our UCCX supervisors can use the supervisor desktop software without any problems, but one particular user just sees a blank screen and the teams drop-down menu is blank. I made sure she is a member of the proper team and has Supervisor privileges.
I'm stumped. Any help would be much appreciated.
Cheers,
Gary

Hi Gary
No teams in the list means either:
1) That Supervisor is assigned sup rights, but not assigned to any teams in Subsystems/RmCm/Teams. Go into the teams the user should see, and assign the user as a secondary sup
2) Sometimes you may have assigned the user to the teams, but it doesn't sync to the 'desktop' services. If you are sure the user is assigned to the teams, you can go into Desktop Administrator (the new web based one in 7.x) and do a forced resync, or just restart the 'Desktop Sync' service from Control Panel in AppAdmin.
Regards
Aaron
Please rate helpful posts...

Blackberry Desktop Software 6 will not install

Hi
I am having real trouble installing Blackberry Desktop software 6, my problems started when my computer downloaded Blackberry Desktop Software 6 and a McAfee virus protection update at the same time then tried to install them both.
After many system restores and activating various dlls and removing McAfee I have managed to get my computer up and running again but when I have tried to reinstall the Blackberry Software I always get an error during intstallation that states:
Rim.Desktop.HttpServerSetup has encountered a problem and needs to close
It then tries to remove the installation which it then says that it can't complete and ends, it leaves an icon on the desktop but it shows an error everytime I try to start the software.
I have tried the clean uninstall as directed on the Blackberry website including removing all the registry keys and restarting the dll but I keep getting the same error.
Window XP is my operating system
Please help it driving me MAD

I've never had any problems with DM6 on WinXP, SP3.
I've mentioned on here several times that I don't recommend using the Roxio software, it's just to buggy I think.
For a Clean uninstall of Desktop Manager
http://www.blackberry.com/btsc/KB02206
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Palm Desktop Software

I have had this Palm for awhile. I used it on my work computer but changing to home computer. I downloaded software from website. I can sync the Palm to the Palm Desktop Software without a problem or errors. When I open the desktop software, it won't let me open or click anywhere on the screen. A box pops up with the following information;
Palm Desktop Application has encountered a problem and needs to close. We are sorry for the inconvenience.
It gives me 3 buttons to click: Debug, Send Error Report, Don't send. If I click on Don't send or Debug, the window will close. I have removed the program and downloaded again, but I have the same experience.
Any help would be welcomed.
Post relates to: Tungsten E2

First thing is first that text size is really small and I have horrible eyes.
Ok next is the troubleshooting, what we are going to need to do is figuring what is causing the palm desktop to crash, I bet it is your data, so lets see if I am right.
You first need to locate your userfolder, it is located in program files/palm/username/
Once you have your user folder in that folder you will see a bunch of folders, I'm first concerned with datebook. Go in datebook and look for the datebook.dat file, cut that file out of that folder and place in the root of your userfolder.
Going back into palm desktop (if it opens without error) you will see your calendar is gone.
Next you need to tell palm desktop to open in something other than address or calendar I usually suggest memos. To do this you can go to tools/options and change the view palm desktop opens in (default is address).
Once you have it changed to memos you need to put your calendar back into palm desktop. So close palm desktop and go back to your userfolder. Grab the datebook.dat file off of the root of your username and place it back in the datebook folder (it will ask you if you want to overwrite the existing files, tell it yes)
Ok so your calendar is back in your username time to go back to palm desktop, relaunch palm desktop and this time go to tools/options/tools and and check for corrupted records, it will scan your database and fix any corrupted records it finds, tab over to calendar and see if it crashes if it doesn't you are good to go.
Also on a side note if it still crashes with your datebook out of your username, move your addressbook out also, usually the culrpit is calendar but i have seen contacts cause the problem also and on rare occurances both.
Post back if you need more information or any clarification.
Post relates to: Centro (Sprint)

Convert Video Switch in Desktop Software

What happens when I use the convert video switch in the Desktop Software when I am syncing videos to and from playbook. Having problems playing video clips tagged as AVI. Get error message on Playbook when I go to play the clips. Assuming not a true AVI or using a 3rd party codec or something along that line. Will play on computers but not the Playbook. Will the convert video switch in the Desktop Software solve the problem. Tried to use but it appeared to start to "convert" all videos in file to upload to Playbook so I cancelled. Any suggestion? Thanks, Brian

Am I the only one suffering this issue with the video transcoding?

Where can I find the "Blackberry desktop software"???.....

...I have Verizon wireless and it is not listed on either of the discs I received with phone. i know it is available online to download but before downloading, i get a message stating "Note:If you did not purchase BlackBerry directly from Research In Motion (RIM), please contact your service provider to determine if this software has been authorized for use with your handheld." I contacted Verizon and they don't seem to know either. Any help is appreciated.
Solved!
Go to Solution.

http://vzw.smithmicro.com/blackberry/ try this link it takes you directly to the blackberry software link on verzion. If you look to the left in the list it will show you the desktop software option
Hope this helps

Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

I cannot successfully install and use any version of the Blackberry Desktop software. The problem started when I tried to install the desktop software on my new computer from a file I downloaded and stored on an external hard drive that had been attached to my old computer. The install/uninstall programs lists Blackberry desktop 4.2.2. It appeared to install correctly, but when I try to use it, I get a message saying the program is trying to use a network resource that is not available, and looks in a temp directory for this "Blackberry 8310.msi" file. There is also a program listed as "Blackberry v4.2.2 for the 8310 series wireless handheld" When I try to uninstall it, it looks for that same .msi file.
I'd like to be able to sync my calendar with my phone.
Does anyone know what I should do? I followed the clean uninstall directions, and that didn't make a difference.
Thanks.

SDR wrote:
Xandrex, I am having the same problem (along with a few others). I hate to sound like a novice, but how do I decompress into a folder other than temp? Whether installing from the website, or saving to my desktop and then installing, it unzips without giving me a choice of where to put the files.
Hello,
I don't have the install at home so my answer will be approximate. when you get the .exe file, it is in fact a zip file with a small launcher that knows it has to unzip the stuff in your temp file.
What you need is a decompression tool to decompress without that launcher. You can install 7Zip that is quite good for those things.
You can also try WinZIP or winRAR or winACE but those are not free-of-charge.
http://www.7-zip.org/
Once you have installed this tool, just open 7Zip and browse to the .exe file. click on it, there should be a button "Extract". Choose a folder (somewhere on your Desktop for example) and wait for the decompression to finish.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Can't see my blackberry desktop software

I need help,can't see my blackberry desktop software and I need help on how to download it. I'm using a blackberry curve 9220. Thanks

Hi and Welcome to the Community!
Start here:
http://us.blackberry.com/software/desktop.html?LID=us:bb:software:desktopsoftware&LPOS=us:bb:softwar...
Otherwise, please expand on "can't see"...I'm not quite sure what you mean by that.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9800 Bluetooth pairs to everything except Blackberry desktop software

I've got the 6.0 bundle 2475 desktop software.
My Blackberry Torch is paired to my new HP G72 laptop, running Windows 7 64, via bluetooth. To test that it is actually functional I've backed up my BB from Windows, and seen the file transferred via bluetooth.
When I try to set the Desktop software option to use bluetooth to synch I get a message that: "Your computer does not have the necessary support for bluetooth functionality".
So, whilst I can connect my BB to any and every other device and software I try (so far) I cannot connect it to the BB Desktop software.
Can anyone help please?

I've got the 6.0 bundle 2475 desktop software.
My Blackberry Torch is paired to my new HP G72 laptop, running Windows 7 64, via bluetooth. To test that it is actually functional I've backed up my BB from Windows, and seen the file transferred via bluetooth.
When I try to set the Desktop software option to use bluetooth to synch I get a message that: "Your computer does not have the necessary support for bluetooth functionality".
So, whilst I can connect my BB to any and every other device and software I try (so far) I cannot connect it to the BB Desktop software.
Can anyone help please?

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