Desktop software version matching device OS version???

Hello and good day,
I am very new to blackberry. I just got an 8830. I'm getting ready to download the desktop manager, and was wondering if (since my device's OS is v4.2.2.123), if I have to only download the desktop manager v4.2.... or can I get 4.5, or 4.6? Also, I downloaded the upgrade to take my device OS to v4.2.2.196 so I can use a full 8gb card. Any tips on how to install this onto my device (it's just currently on my desktop PC from where I downloaded it)? Thanks for your time and patience, and have a great day!
bp
Solved!
Go to Solution.

There is no relation with device software and desktop manager version. You can download and use the update 4.6 version with your Blackberry.
Check steps below for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

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Hi and Welcome to the Forums!
Typically, you'd want to do that action just once...to initially get your data over to your BB. After which you'd want to use a different (and compatible) PIM to manage the data on your PC. I'm thinking that perhaps you should do that -- or perhaps, given the error, move your data from your Palm PIM to a compatible PIM:
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Hi and welcome to the forums!
Without knowing the following information It is impossible to give you any meaningful advice.
We need:
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I have attached some links to help you find and provide this information.
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Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
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besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
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Hi Bessick
On your Device Homescreen go to Options > Device > BlackBerry ID > login with your BlackBerry ID ,After Login Open BBM and see if your BBM contacts are available .
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Click " Like " if you want to Thank someone.
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Hi and welcome to the forums!
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Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Message Edited by bdr127 on 02-24-2009 12:24 PM

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Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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I had the same problem and found a configuration that works.
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I have a blackberry pearl, an 8110 pearl and an 8310 curve.   want to put the max memory in them , can the device software be updated to higher versions than they currently have in order to support the larger memory cards?

Check with you carrier on availability of updates device OS. Get the update installed in your PC.
Check below steps for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Follwoing info on max media capacity by device OS versions -
    BlackBerry Device Software                             Media Card Size Limit
BlackBerry Device Software 4.2.0                                 Up to 2 GB
BlackBerry Device Software 4.2.1                                 Up to 4 GB
BlackBerry Device Software 4.2.2                                 Up to 4 GB
BlackBerry Device Software 4.3.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above              Up to 16 GB
BlackBerry Device Software 4.6.0                                 Up to 16 GB
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Desktop Software version 6 wont start??

Never had a prolem with the Blackberry software until I downloaded V6. Now when I try to open it i get
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Uninstalled and tried 3 times now but keep getting the same message.
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Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-08-28 14:33:20.406]
14:33:20.531|INFO |1|Rim.Desktop.Shell|1|Application Started
14:33:20.578|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.0.0.40
14:33:20.593|INFO |1|Rim.Desktop.Shell|2|OS Version: XP [Microsoft Windows NT 5.1.2600 Service Pack 3]
14:33:20.593|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.3615
14:33:21.093|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.0.36
14:33:21.250|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.11
14:33:21.328|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.1.0.14
14:33:21.468|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
14:33:21.531|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.1.0.4
14:33:24.718|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.Windows.Markup.XamlParseException: Cannot convert string '0' in attribute 'Column' to object of type 'System.Int32'. 0 is not a valid value for Int32. Error at object 'ScreenBackground' in markup file 'Rim.Desktop;component/views/mainwindow.xaml'. ---> System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   --- End of inner exception stack trace ---
   at System.Windows.Markup.XamlParseException.ThrowException(String message, Exception innerException, Int32 lineNumber, Int32 linePosition, Uri baseUri, XamlObjectIds currentXamlObjectIds, XamlObjectIds contextXamlObjectIds, Type objectType)
   at System.Windows.Markup.XamlParseException.ThrowException(ParserContext parserContext, Int32 lineNumber, Int32 linePosition, String message, Exception innerException)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ParseProperty(Object element, Type propertyType, String propertyName, Object dpOrPi, String attribValue, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyRecordBase(String attribValue, Int16 attributeId, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyConverterRecord(BamlPropertyWithConverterRecord bamlPropertyRecord)
   at System.Windows.Markup.BamlRecordReader.ReadRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.BamlRecordReader.Read(Boolean singleRecord)
   at System.Windows.Markup.TreeBuilderBamlTranslator.ParseFragment()
   at System.Windows.Markup.TreeBuilder.Parse()
   at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at Rim.Desktop.Shell.Views.MainWindow.InitializeComponent()
   at Rim.Desktop.Shell.Views.MainWindow..ctor(IUnityContainer unityContainer)
   at Rim.Desktop.Shell.Bootstrapper.CreateShell()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at Rim.Desktop.Shell.App.Main()
14:33:28.921|FATAL|1|Exception|0|Fatal Error
System.Windows.Markup.XamlParseException: Cannot convert string '0' in attribute 'Column' to object of type 'System.Int32'. 0 is not a valid value for Int32. Error at object 'ScreenBackground' in markup file 'Rim.Desktop;component/views/mainwindow.xaml'. ---> System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   --- End of inner exception stack trace ---
   at System.Windows.Markup.XamlParseException.ThrowException(String message, Exception innerException, Int32 lineNumber, Int32 linePosition, Uri baseUri, XamlObjectIds currentXamlObjectIds, XamlObjectIds contextXamlObjectIds, Type objectType)
   at System.Windows.Markup.XamlParseException.ThrowException(ParserContext parserContext, Int32 lineNumber, Int32 linePosition, String message, Exception innerException)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ParseProperty(Object element, Type propertyType, String propertyName, Object dpOrPi, String attribValue, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyRecordBase(String attribValue, Int16 attributeId, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyConverterRecord(BamlPropertyWithConverterRecord bamlPropertyRecord)
   at System.Windows.Markup.BamlRecordReader.ReadRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.BamlRecordReader.Read(Boolean singleRecord)
   at System.Windows.Markup.TreeBuilderBamlTranslator.ParseFragment()
   at System.Windows.Markup.TreeBuilder.Parse()
   at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at Rim.Desktop.Shell.Views.MainWindow.InitializeComponent()
   at Rim.Desktop.Shell.Views.MainWindow..ctor(IUnityContainer unityContainer)
   at Rim.Desktop.Shell.Bootstrapper.CreateShell()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at Rim.Desktop.Shell.App.Main()
14:33:28.937|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
14:33:28.937|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
14:33:28.937|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
14:33:28.937|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)

Connector specific error - blackberry bold 9790 - desktop software version 6.1 and outlook 2010

Hi there
I've recently upgraded my business partners' outlook from 2007 to 2010. In doing so we've had a corrupt profile which we have had to delete and then replace with a new one. In doing so his outlook started working again but now his blackberry isn't synching the calendar entries.
Here's the basics:
- Bberry model - Bold 9790
- Bberry operating system - Blackberry's latest (7.1 I think)
- Blackberry desktop software 6.1 - this is intentional as we have found in the newer version of hte desktop software that we cannot map our teamsite calendar from outlook and sync the entries
- Outlook version 2010
- Calendars we are trying to sync are a personal one from a pst folder and a teamsite one from sharepoint linked to our microsoft exchange set up.
The error we are getting is a 'connector specific error'
I have worked with him to create the PTtrace.log and tif.log files. I've gotten reams of pages; but the errors on todays date (when the problem began) have come up with error 4238, 113, and 12. We have tried un-installing and re-installing 6.1 as well and no luck. We have re-set the configuration setup and re-mapped folders; chosen the new outlook profile, etc and still keep getting same error.
I'm now starting to think that there is a problem with the mapi profile as a start and wonder if outlook needs to repair itself or whether we are getting the error because of a duplicate entry somewhere (though if you asked me to tell you where from the logs I couldn't identify it).
I'm litterally tearing my hair out because my poor business partner lives and dies by his blackberry. Really want to try to get this resolved; but need some help and suggestions as I've tried most of the main causes and fixes.
Any assistance would really be appreciated so I can put him and myself out of our misery.
Thanks in advance.
Cel

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this resolved, but just in case!
Thank you for the thorough report...that helps tremendously. Sadly, though, none of the errors you listed reveal anything useful when I search the public KBs...perhaps you will be more lucky
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Even though it sounds like you may have done all or part of this, I encourage you to research the process in this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Your suspicion about the MAPI Profile may well be warranted, in which case this KB might be useful.
KB02083 How to create a Microsoft Outlook MAPI profile
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Bold 9700 won't let me sync with Windows 7 computer using BlackBerry Desktop Software version 6

I just got a new computer with Windows 7. I installed version 6 of BlackBerry Desktop Software. It installed just fine. When I connect my Bold 9700 to it the software recognizes the phone and has the list of model, PIN, and phone number. It allows me to backup the device - but not sync it.
I went to configure my sync settings. It goes to the screen for me to set the sync options for calendar, memo pad, etc. I selected calendar. It asks me which application I'm using and I select Microsoft Outlook (I'm using Outlook 2010). I choose 2 way sync. So, up to this point it's working correctly. But, then when I hit "next" on this screen it gives me an error message - the operation terminated unexpectedly. I have no clue what's going on.

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

Desktop software version matching device OS version???

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