Desktop Software won't download device updates?

Hi,
I recently bought a BB Torch and would like to add more language supports via the Desktop Software (ver. 6). However, the installer won't go past the back up phase as the update window immediately closes upon entering the 'downloading device software' phase. I have more than 200MB remaining memory in my phone and the software is up to date. The desktop software won't apply changes to any other applications either.
Any help would be appreciated. Thank you in advance!

Hi pokexpress,
Try performing a manual backup of your BlackBerry using the Backup feature in BlackBerry Desktop Manager first.  Then, when doing the upgrade, de-select the backup option.
-CptS
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