Desktop Story fails to switch to online mode...
I have Story Pro and work on a Windows 7 PC. Since the update last night, the desktop app won't connect online. I have tried to uninstall it and reinstall it. I still dosen't work. I can access the Web version just fine. Here is the error message I keep getting:
Failed to switch to online mode. Please try again.
Please help with how to fix this problem. I'm trying to get everything ready to roll out story to our copywriters and editors.
Thanks In advance for everyone's help!
Can you Sign out from the AIR application and then sign back in? Once login happens try going online.
It would be great if your system is connected to internet while performing above steps.
If this doesn’t work out then we can have a quick connect session to debug the issue.
Send me your availability please so that I can setup the meeting.
Thanks
Ratnesh
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sysno 00
sid PRD
systemid 560 (PC with Windows NT)
relno 7000
patchlevel 0
patchno 133
intno 20050900
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pid 1888
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shared lib "dw_xml.dll" version 133 successfully loaded
shared lib "dw_xtc.dll" version 133 successfully loaded
shared lib "dw_stl.dll" version 133 successfully loaded
shared lib "dw_gui.dll" version 133 successfully loaded
shared lib "dw_mdm.dll" version 133 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
use internal message server connection to port 3900
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DpSysAdmExtInit: ABAP is active
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DpIPCInit2: start server >srvsappd_PRD_00 <
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DpShMCreate: sizeof(tm_adm) 4270848 (21248)
DpShMCreate: sizeof(wp_ca_adm) 24000 (80)
DpShMCreate: sizeof(appc_ca_adm) 8000 (80)
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DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
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DpShMCreate: sizeof(file_adm) 0 (72)
DpShMCreate: sizeof(vmc_adm) 0 (1544)
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DpShMCreate: sizeof(gw_adm) 48
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DpShMCreate: allocated appc_ca_adm at 06CE1F50
DpShMCreate: allocated comm_adm at 06CE3E90
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DpShMCreate: system runs without file table
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DpShMCreate: allocated gw_adm at 06D64D90
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DpShMCreate: allocated wall_adm at 06D64DC8
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DpCommInitTable: init table for 500 entries
ThTaskStatus: rdisp/reset_online_during_debug 0
Tue Feb 26 14:34:23 2008
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
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<EsNT> Using memory model view.
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ES initialized.
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***LOG Q0K=> DpMsAttach, mscon ( srvsappd) [dpxxdisp.c 11799]
DpStartStopMsg: send start message (myname is >srvsappd_PRD_00 <)
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CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
Tue Feb 26 14:34:26 2008
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MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
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DpMsgAdmin: Set patchno for this platform to 133
Release check o.K.
Tue Feb 26 14:35:05 2008
ERROR => DpHdlDeadWp: W0 (pid 888) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W1 (pid 2704) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W2 (pid 924) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W3 (pid 2088) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W4 (pid 1780) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W5 (pid 2932) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W6 (pid 1328) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W7 (pid 1332) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W8 (pid 2948) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W9 (pid 492) died [dpxxdisp.c 14507]
my types changed after wp death/restart 0xbf --> 0xbe
ERROR => DpHdlDeadWp: W10 (pid 1976) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W11 (pid 2288) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W12 (pid 2716) died [dpxxdisp.c 14507]
my types changed after wp death/restart 0xbe --> 0xbc
ERROR => DpHdlDeadWp: W13 (pid 2564) died [dpxxdisp.c 14507]
my types changed after wp death/restart 0xbc --> 0xb8
ERROR => DpHdlDeadWp: W14 (pid 712) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W15 (pid 3080) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W16 (pid 1588) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W17 (pid 3084) died [dpxxdisp.c 14507]
my types changed after wp death/restart 0xb8 --> 0xb0
ERROR => DpHdlDeadWp: W18 (pid 1616) died [dpxxdisp.c 14507]
my types changed after wp death/restart 0xb0 --> 0xa0
ERROR => DpHdlDeadWp: W19 (pid 2856) died [dpxxdisp.c 14507]
ERROR => DpHdlDeadWp: W20 (pid 1912) died [dpxxdisp.c 14507]
my types changed after wp death/restart 0xa0 --> 0x80
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DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:15 2008
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long) Tue Feb 26 09:05:15 2008
========================
No Ty. Pid Status Cause Start Err Sem CPU Time Program Cl User Action Table
0 DIA 888 Ended no 1 0 0
1 DIA 2704 Ended no 1 0 0
2 DIA 924 Ended no 1 0 0
3 DIA 2088 Ended no 1 0 0
4 DIA 1780 Ended no 1 0 0
5 DIA 2932 Ended no 1 0 0
6 DIA 1328 Ended no 1 0 0
7 DIA 1332 Ended no 1 0 0
8 DIA 2948 Ended no 1 0 0
9 DIA 492 Ended no 1 0 0
10 UPD 1976 Ended no 1 0 0
11 UPD 2288 Ended no 1 0 0
12 UPD 2716 Ended no 1 0 0
13 ENQ 2564 Ended no 1 0 0
14 BTC 712 Ended no 1 0 0
15 BTC 3080 Ended no 1 0 0
16 BTC 1588 Ended no 1 0 0
17 BTC 3084 Ended no 1 0 0
18 SPO 1616 Ended no 1 0 0
19 UP2 2856 Ended no 1 0 0
20 UP2 1912 Ended no 1 0 0
Dispatcher Queue Statistics Tue Feb 26 09:05:15 2008
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
4
2000
5
5
--------++++--
+
DIA
5
5
2000
5
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id 12
wake_evt_udp_now 0
wake events total 8, udp 2 ( 25%), shm 6 ( 75%)
since last update total 8, udp 2 ( 25%), shm 6 ( 75%)
Dump of tm_adm structure: Tue Feb 26 09:05:15 2008
=========================
Term uid man user term lastop mod wp ta a/i (modes)
Workprocess Comm. Area Blocks Tue Feb 26 09:05:15 2008
=============================
Slots: 300, Used: 1, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
0
DISPATCHER
-1
WPCAAD000
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:20 2008
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >srvsappd_PRD_00 < (normal)
DpJ2eeDisableRestart
DpModState: buffer in state MBUF_PREPARED
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
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Stop gateway
killing process (2404) (SOFT_KILL)
Stop icman
killing process (308) (SOFT_KILL)
Terminate gui connections
wait for end of work processes
wait for end of gateway
[DpProcDied] Process lives (PID:2404 HANDLE:1476)
waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:21 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:2404 HANDLE:1476)
wait for end of icman
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:22 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:23 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:24 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:25 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:26 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:27 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:28 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:29 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:30 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:31 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:308 HANDLE:1484)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1505
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Tue Feb 26 14:35:32 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:308 HANDLE:1484)
DpStartStopMsg: send stop message (myname is >srvsappd_PRD_00 <)
NiIMyHostName: hostname = 'srvsappd'
AdGetSelfIdentRecord: > <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
DpConvertRequest: net size = 189 bytes
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
MsINiWrite: sent 562 bytes
send msg (len 110+452) to name -, type 4, key -
DpStartStopMsg: stop msg sent
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIRead: read for hdl 2 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIPeek: peek successful for hdl 2 (r)
NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER , typ 0, key -
Received 4 bytes from MSG_SERVER
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
Tue Feb 26 14:35:33 2008
NiIPeek: peek for hdl 2 timed out (r; 1000ms)
NiIRead: read for hdl 2 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c 12145]
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
SiSelNSet: set events of sock 1380 to: ---
NiBufISelRemove: remove hdl 2 from set0
SiSelNRemove: removed sock 1380 (pos=2)
SiSelNRemove: removed sock 1380
NiSelIRemove: removed hdl 2
MBUF state OFF
AdGetSelfIdentRecord: > <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/21
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 15)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 2 / sock 1380
NiBufIClose: clear extension for hdl 2
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 1888) [dpxxdisp.c 10417]
Good Bye ..... -
How to start wlst in online mode
I'm a first time user of 'wlst' ;-)
I installed the WebLogic Server 9.1 on the HP-UX PA-RISC platform and is running in a production environment.
I can start 'wlst' offline on HP-UX but don't know how to switch back to the online mode.
I'd like to find out if 'wlst' online mode is supported on HP-UX. If it supports on HP-UX, can someone let me know how to start 'wlst' in online mode?
Thanks!
PearlWhen you first invoke WLST, by default you are in "offline" mode. Once you are connected to a server you will be in "online" mode.
Thanks,
-satya
BEA Blog: http://dev2dev.bea.com/blog/sghattu/ -
Exchange 2013 Online mode slow performance
Hello,
We recently moved mailboxes (180 or so) from Exchange 2007 to Exchange 2013. We are noticing that Outlook navigation seems to be very slow compared to the last server. Changing folder views, switching from Inbox to Calendar, Deleting items, etc.
Also we used to be able to send 40MB HTML emails very quickly. This now takes about 5 min just to open a reply. (These are tripwire reports.) Most users are using Outlook in Online mode on the new server and were using Online mode on the old server
Environment: Exchange 2013 SP1 on Server 2012r2 Standard (6 cores 24 gigs of RAM, VMWare VM.) Old server is Exchange 2007 8.3.348.2 on Server 2008x64 Standard SP2 (8 cores 12 gigs of RAM.
Physical.)
I have a ticket open with MS but didn't really get anywhere after 9 hours yesterday.
Thanks.Hi everyone,
Here we have exactly the same thing. We did the same migration from Exchange 2k7 to Exchange 2013. We run on a VMware 5.5 infrastructure. We have a lot of users running on a VM, but I can also tell you that I'm experiencing the problem even on a physical
PC. So the problem about the client side infrastructure is maybe not that much related.
I also found an old thread talking about a known issue with the grouping option in Outlook and online mode, but this is supposed to be only for Exchange and Outlook 2007, so i'm not able to prove this problem is exactly and only related to this issue.
however, I tried to disable the grouping option for some folder in my Outlook and I saw an improvement immediately. Here is the thread talking about this issue and the knowledge base associated from Microsoft:
http: //blogs.technet.com/b/mikelag/archive/2008/08/31/slow-outlook-online-mode-performance.aspx
http: //support.microsoft.com/kb/948828
Sorry, I cannot post the real link since my account is not verified yet... simply remove the space.
If anyone finally found an answer please post-it, thanks. -
My desktop version fails to launch now that I have updated to the most current version. I tr
ied to uninstall and re-install the desktop version -- no luck.I get two warning messages "Failed to get user preferences", followed by "Failure to get project data with sharing status of documents". The only option is to sign out.
Fortunately, I was able to go direct to the web site and sign on and retrieve my docs, but I can't work off line anymore. Any suggestions?
Joe GribbleIm having a simular issue. I get the "download update" notification and I download successfully. I then get the "install update" notification and halfwy through the install I get this error message - "Sorry, an error occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." I''ve restarted Story multiple times. I even restarted Windows twice and I keep getting that message. Any help would be appreciated.
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