Desktop Sync Software Error: "The Operation terminated unexpectedly" During Outlook Calendar Sync

My system is a standalone Dell PC running WinXP Pro SP3, Outlook 2003 SP3, and BB Desktop Software 6.1.0.36 (latest update).  Device is a Bold 9900.  Problem is with Blackberry Desktop synchronization of my Outlook Calendar; all other Organizer functions sync fine to Outlook 2003 if the Calendar is left un-sync'ed.  When Calendar sync is checked to Outlook, either alone or with the rest of the Organizer functions, sync seems to progress to a point and "sees" device (Bold 9900) and Outlook Calendars, sees all the calendar events (2518 at present in the Bold, 2444 in Outlook) and sees additions/deletions and changes.  It even gets as far as requesting verification of the changes required to sync.  When process to update proceeds, the device calendar is polled once more, then the error message "The Operation terminated unexpectedly" appears, process stops, and Desktop Software becomes "hung". Sometimes Outlook also hangs.  This occurs in both a "two-way sync" and a "one-way sync" (device over-writes Outlook).
Solutions on BB Support pages have been tried (deleted and replaced mapi32.dll file etc.) but most solutions offered appear to relate to later Outlook versions (2007 & 2010) and don't relate to Outlook 2003.  I have also deleted the IntelliSync folder in the Research in Motion folder and re-initiated sync configuration to no avail.  I especially like BB's coment on their Support page KB15735 (although it doesn;t mention Outlook 2003, nor Desktop Software 6.0): 
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
I previously used IntelliSync for a Palm 515 (and older Palm PDA's) on this PC with no problems.  Older versions of IntelliSync and Palm software were all removed before BB Desktop Software installation.  Also had tried un-installing Blackberry Desktop program and re-installing latest version.
The same Bold 9900 works fine syncing with my Win7 Pro 64 bit laptop running Outlook 2007 for all sync functions.  Am I destined to upgrade my old desktop to Outlook 2007 or is there another fix?
TIA,
Keith

In my desparation to keeping trying different avenues, I tried uninstalling the DM again but reinstalled version 4.3.0.15 (Aug 15 '07) instead of the more recent versions (had previously tried both 4.5 and 4.6 with the same errors messages received). 
My first attempt to synch my Outlook Calendar with v.4.3 didn't work either but for some reason, it does work now.  Go figure?  I'm just going to cross my fingers & hope this older version will continue to work.

Similar Messages

  • "operation terminated unexpectedly" during Outlook calendar synch

    Help!  Everything was synchronizing fine but then one day, just stopped working.  I rec'd an error message from "Intellisync" stating "The operation terminated unexpectedly".  I've tried to uninstall the DM software & reinstall several times but that doesn't help.  I tried to synch only from the device to Outlook & it worked once but the second time I rec'd the same error on record 194 of 398.
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    Desktop version  4.6.0.12 (May 22 '08)
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    In my desparation to keeping trying different avenues, I tried uninstalling the DM again but reinstalled version 4.3.0.15 (Aug 15 '07) instead of the more recent versions (had previously tried both 4.5 and 4.6 with the same errors messages received). 
    My first attempt to synch my Outlook Calendar with v.4.3 didn't work either but for some reason, it does work now.  Go figure?  I'm just going to cross my fingers & hope this older version will continue to work.

  • Syncing Outlook with Curve 8330 get error "The operation terminated unexpectedly"

    When I try to synchronise my phone with Outlook I keep getting the error message: "The operation terminated unexpectedly". Has occurred since I got the phone.  Have been able to sync a few times after renaming data folders or reinstalling but this no longer works.
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    Hi and welcome to the forums!
    Here is the link relative to your error:
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14542&sliceId=SAL_Pub...
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    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Intellisync - The Operation Terminated Unexpectedly

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    rinvelt wrote:
    Well we got two of us.  So it is not just me.  Is there even paid support I can call on this?
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    scroll down to the bottom of the current page. In the footer, you have a "Contact us" link that will give you the two paid methods for opening a support ticket.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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  • Error: "Conduit Manager quit unexpectedly" during Mac Hot Sync

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    Process:         Conduit Manager [217]
    Path:            /Applications/Palm/Conduit Manager/Contents/MacOSClassic/Conduit Manager
    Identifier:      com.palm.HotSync.ConduitManager
    Version:         3.2.1 (3.2.1)
    Code Type:       PPC (Translated)
    Parent Process:  launchd [144]
    Interval Since Last Report:          657 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  41 sec
    Per-App Crashes Since Last Report:   1
    Date/Time:       2010-01-03 00:20:36.147 -0800
    OS Version:      Mac OS X 10.5.8 (9L31a)
    Report Version:  6
    Anonymous UUID:  26B9A75C-009B-45C3-B160-FB5932991E00
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000160fc198
    Crashed Thread:  4
    Thread 0:
    0   translate                         0xb81529ef spin_lock_wrapper + 90931
    1   translate                         0xb8183633 CallPPCFunctionAtAddressInt + 169935
    2   translate                         0xb81861e2 CallPPCFunctionAtAddressInt + 181118
    3   translate                         0xb80dfb0b 0xb8000000 + 916235
    4   ???                               0x8138b831 0 + 2167978033
    Thread 1:
    0   ???                               0x800bc286 0 + 2148254342
    1   ???                               0x800c3a7c 0 + 2148285052
    2   translate                         0xb818b6ea CallPPCFunctionAtAddressInt + 202886
    3   ???                               0x800ed155 0 + 2148454741
    4   ???                               0x800ed012 0 + 2148454418
    Thread 2:
    0   translate                         0xb81529ef spin_lock_wrapper + 90931
    1   translate                         0xb8183633 CallPPCFunctionAtAddressInt + 169935
    2   translate                         0xb81861e2 CallPPCFunctionAtAddressInt + 181118
    3   translate                         0xb80dfb0b 0xb8000000 + 916235
    4   ???                               0x8138b831 0 + 2167978033
    Thread 3:
    0   translate                         0xb81529ef spin_lock_wrapper + 90931
    1   translate                         0xb8183633 CallPPCFunctionAtAddressInt + 169935
    2   translate                         0xb81861e2 CallPPCFunctionAtAddressInt + 181118
    3   translate                         0xb80dfb0b 0xb8000000 + 916235
    4   ???                               0x8138b831 0 + 2167978033
    Thread 4 Crashed:
    0   ???                               0x7c00867b 0 + 2080409211
    Thread 5:
    0   translate                         0xb8152c24 spin_lock_wrapper + 91496
    1   translate                         0xb816c825 CallPPCFunctionAtAddressInt + 76225
    2   translate                         0xb80bdb8b 0xb8000000 + 777099
    3   translate                         0xb80b7007 0xb8000000 + 749575
    4   translate                         0xb80d49c0 0xb8000000 + 870848
    5   translate                         0xb813d75f spin_lock_wrapper + 4259
    6   translate                         0xb8011b64 0xb8000000 + 72548
    Thread 6:
    0   translate                         0xb815289e spin_lock_wrapper + 90594
    1   translate                         0xb816e8a7 CallPPCFunctionAtAddressInt + 84547
    2   translate                         0xb80dfb0b 0xb8000000 + 916235
    3   ???                               0x819d8c92 0 + 2174586002
    Thread 4 crashed with X86 Thread State (32-bit):
      eax: 0x98c10f16  ebx: 0x00000200  ecx: 0x160fc198  edx: 0xf01804e0
      edi: 0xb81d8794  esi: 0xb81d8770  ebp: 0x80817f80  esp: 0xb019eeec
       ss: 0x0000001f  efl: 0x00010213  eip: 0x7c00867b   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
      cr2: 0x160fc198
    Thread 4: (0xb011c83c, 0xb81529ef)
    0x00163b90: No symbol
    0x94f46bb0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _YieldToThread + 532
    0x94f4bfa4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _SetThreadState + 172
    0x94f4becc: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _SetThreadStateEndCritical + 136
    0x15dd37c8: /Library/Application Support/Palm HotSync/Transports/Serial/Contents/MacOS/Serial Transport : _SemWait__7LThreadFP10LSemaphorelR4QHdrRUc + 144
    0x15ddcb90: /Library/Application Support/Palm HotSync/Transports/Serial/Contents/MacOS/Serial Transport : _BlockThread__10LSemaphoreFl + 92
    0x15ddca38: /Library/Application Support/Palm HotSync/Transports/Serial/Contents/MacOS/Serial Transport : _Wait__10LSemaphoreFl + 104
    0x15dd1eb4: /Library/Application Support/Palm HotSync/Transports/Serial/Contents/MacOS/Serial Transport : _Run__Q27LThread7CleanupFv + 48
    0x15dd3df8: /Library/Application Support/Palm HotSync/Transports/Serial/Contents/MacOS/Serial Transport : _DoEntry__7LThreadFPv + 64
    0x94f4bdf4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _CooperativeThread + 348
    0x913bf1d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp :   + 0
    PPC Thread State
    srr0: 0x00000000    srr1: 0x00000000                     vrsave: 0x00000000
    cr:  0xXXXXXXXX        xer: 0x00000000         lr: 0x91335120        ctr: 0x9132e1f0
    r00: 0xffffffe1     r01: 0xf0101ae0     r02: 0x00000013     r03: 0xf0101b8c    
    r04: 0x00000003     r05: 0x00000018     r06: 0x00000020     r07: 0x00006187    
    r08: 0x00000000     r09: 0x00000000     r10: 0x00000000     r11: 0xa020568c    
    r12: 0x9132e1f0     r13: 0x00000000     r14: 0x00000000     r15: 0x00000000    
    r16: 0x00000000     r17: 0x00000000     r18: 0x00000000     r19: 0x00000000    
    r20: 0x00000000     r21: 0x00000000     r22: 0x00000000     r23: 0x00000018    
    r24: 0xf0101b8c     r25: 0x00000020     r26: 0x00006187     r27: 0x00000000    
    r28: 0x00000000     r29: 0x00000003     r30: 0x00000003     r31: 0x94f469a4    
    Thread 5: Crashed (0xb019eeec, 0x7c00867b)
    0x7c367b28: No symbol
    0x7c364a58: No symbol
    0x7c364b44: No symbol
    0x7c35a818: No symbol
    0x7c34a3bc: No symbol
    0x7c347fe8: No symbol
    0x7c34813c: No symbol
    0x7c32da54: No symbol
    0x7c329168: No symbol
    0x7c327e70: No symbol
    0x7c32763c: No symbol
    0x7c32884c: No symbol
    0x7c346c48: No symbol
    0x7c346ec0: No symbol
    0x8536c290: No symbol
    0x8536cf30: No symbol
    0x8536cb6c: No symbol
    0x8536e004: No symbol
    0x85366484: No symbol
    0x85372680: No symbol
    0x853c949c: No symbol
    0x94f4bdf4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _CooperativeThread + 348
    0x913bf1d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp :   + 0
    PPC Thread State
    srr0: 0x00000000    srr1: 0x00000000                     vrsave: 0x00000000
    cr:  0xXXXXXXXX        xer: 0x20000000         lr: 0x7c367a80        ctr: 0x9132f590
    r00: 0x00000008     r01: 0xf01804e0     r02: 0x15f2f000     r03: 0x00000003    
    r04: 0x1610beb8     r05: 0x00000002     r06: 0xf018051c     r07: 0x00000000    
    r08: 0x000eb2a4     r09: 0x00000000     r10: 0x00800000     r11: 0xa0882d04    
    r12: 0x9132f590     r13: 0x00000000     r14: 0x003f252c     r15: 0x00000001    
    r16: 0x001751f0     r17: 0x003f2558     r18: 0x003f2588     r19: 0x003f2518    
    r20: 0x003f24e8     r21: 0xf0181426     r22: 0x00144c00     r23: 0x00000003    
    r24: 0x00000008     r25: 0x15f32dcc     r26: 0x15f32d54     r27: 0x0000ffff    
    r28: 0x000095bf     r29: 0x15f3705c     r30: 0x15f37060     r31: 0x00893ca8    
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    Post relates to: Palm m500

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    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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