Desktop update Froze during install

I just got my new Torch and was updating it to the newest softwear, and it has frozen during the install step. It has been stuck on this section for the past 4 hours. It says not to disconnect the device or interupt the process as it could make the device unusasble. What can I do ?!

Hi, strangely I am also experiencing the same issue but with the Blackberry curve when tried to update to OS 6. It froze at the install stage. I am at wits end too to undo or wait .. Any advice is deeply appreciated ..

Similar Messages

Acrobat XI 11.0.06 update fails during install

acrobat XI 11.0.06 update fails during install. Any advice or help? Here is the installer log contents:
Jan 17 00:32:34 fox.local installd[5955]: PackageKit: ----- Begin install -----
Jan 17 00:33:44 fox.local installd[5955]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11006.pkg”." UserInfo=0x7fb9615c5160 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11006/AcrobatUpd11006.pkg#payload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11006, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11006.pkg”.} {
        NSFilePath = "./postinstall";
        NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatUpd11006.pkg\U201d.";
        NSURL = "file://localhost/Volumes/AcrobatUpd11006/AcrobatUpd11006.pkg#payload.pkg";
        PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AcrobatUpd11006";
Jan 17 00:33:44 fox.local Installer[11306]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jan 17 00:33:44 fox.local Installer[11306]: Displaying 'Install Failed' UI.
Jan 17 00:33:44 fox.local Installer[11306]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

You are right. There are a lot more self-support tools available in Windows
than in MacOS. All you ever get on a Mac is "That didn't work: -304998173".
Thanks for your insights.
Re: acrobat XI 11.0.06 update fails during install
created by Bill@VT <http://forums.adobe.com/people/Bill%40VT> in Acrobat
Installation & Update Issues - View the full discussion
<http://forums.adobe.com/message/6040206#6040206>
The upgrade is not the 11.0.06, but that is an update. The upgrade is what
you can purchase if you had a previous version of Acrobat (at least AA 9).
The upgrade is substantially less in price than the full product. With the
upgrade you also have to have the SN of the previous product available for
the install. That is why I asked about the upgrade. Once you install AA XI,
then going to 11.0.06 is a free update (updates are changes in the
sub-version and are done quarterly or when there is a critical security
issue). You can often fix installations by running a repair. In Windows
that is done either from Help>Repair or from the Control Panel. I do not
know the equivalent of the Control panel in the MAC. In any case I am glad
you got it fixed.
Please note that the Adobe Forums do not accept email attachments. If you
want to embed a screen image in your message please visit the thread in the
forum to embed the image at http://forums.adobe.com/message/6040206#6040206
Replies to this message go to everyone subscribed to this thread, not
directly to the person who posted the message. To post a reply, either reply
to this email or visit the message page:
http://forums.adobe.com/message/6040206#6040206 To unsubscribe from this
thread, please visit the message page at
http://forums.adobe.com/message/6040206#6040206. In the Actions box on the
right, click the Stop Email Notifications link. Start a new discussion in
Acrobat Installation & Update Issues at Adobe Community
<http://forums.adobe.com/choose-container!input.jspa?contentType=1&container
Type=14&container=4714> For more information about maintaining your forum
email notifications please go to
http://forums.adobe.com/thread/416458?tstart=0.

Applying all update\patches during 'install software update' step

Hi,
I have created software update group (around 10 updates\patches) and deploy it to 'unknown computers' collection. Ts 'Install software update' step scans through and only installs 2 updates out of 10. I have kept deploy property as 'required' while publishing
on 'unknown computers' and 'install software update' has 'All Software update' selected (other option is mandatory update'). I want to have all the 10 required update to be installed . any idea what should be the settings on 'deploy' prperty for software group
that install all the updates in the group during 'install software update' step? Any pointers will be appreciated
Regards,

Hi,
Yes , they need a reboot and reboot is happening automatically. I believe, once reboot is done, other patches should take over with installation. I don't see any information for another updates that are part of same software group. For these 2 succefully
installed updates log has below that indicates they reboot and finish.
WUHandler has log:
1. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB2862330) (35dcb297-873a-45af-bb19-e8b18aedd5bb, 202) WUAHandler 2/5/2014 8:09:02 AM 2760 (0x0AC8)
2. Update (Missing): Update for Windows 7 for x64-based Systems (KB2834140) (88152097-0294-4098-b27c-d2fd479e9831, 202) WUAHandler 2/5/2014 8:09:03 AM 2760 (0x0AC8)
Update 1 (35dcb297-873a-45af-bb19-e8b18aedd5bb) finished installing (0x00000000), Reboot Required? Yes WUAHandler 2/5/2014 8:09:06 AM 2348 (0x092C)
Update 2 (88152097-0294-4098-b27c-d2fd479e9831) finished installing (0x00000000), Reboot Required? Yes WUAHandler 2/5/2014 8:09:09 AM 356 (0x0164)
Update (35dcb297-873a-45af-bb19-e8b18aedd5bb) has finished the post reboot operation. HResult: 0x00000000. WUAHandler 2/5/2014 8:10:46 AM 2152 (0x0868)
Update (88152097-0294-4098-b27c-d2fd479e9831) has finished the post reboot operation. HResult: 0x00000000. WUAHandler 2/5/2014 8:10:46 AM 2152 (0x0868)
Any pointers to figure out the status of other patches\updats that are part of same group?
Regards,

IOS Update stalled during install...should I reboot?

Doing a required update to the software on my mac mini (so I could then update the ios on my iphone4s) seems that the update stalled during the 'installing files' step. Should I power off and try again? Help...

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

CC desktop update does not install

I am getting error message A12E1 when I try to update my CC desktop software. Now I can't launch the desktop app.

Hi P.mckee,
The following thread has vital trouble shooting steps :
http://forums.adobe.com/message/5593076
Also
There are several steps you can do:
1. If your are getting this error while updating CC:
(a) Try to perform mentioned steps:
Win: Go to C/Program Files(X86)/Common Files/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.
Mac: Go to Library/Application Support/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again
If the above mentioned steps does not work please follow the mentioned steps:
Win: Enable hidden Admin: http://social.technet.microsoft.com/wiki/contents/articles/3040.enable -disable-the-local-hidden-built-in-administrator-account-in-windows-7. aspx and try the above mentioned steps in hidden admin account.
Mac: Enable root account: http://support.apple.com/kb/ht1528 and try the above mentioned steps.
Disable your security software and try installing again if stiil the same issue
Please let us know if it was useful.
Regards
Rajshree

CC desktop update won't install

I keep getting a message that an update is available for Creative Cloud, but when I try to run it, it aborts about halfway through and I get the message "CC Desktop did not install". Any idea what causes this? I'm on Windows 7. Thanks,
Gail

I decided to try removing all CC applications but that operation also.failed due to the lack of application manager. I couldn't get that to install either so I finally found the cc cleaner tool and had it remove everything.
CC Cleaner and a pass through regedit getting rid of superfluous stuff got the system in a position where it would actually install the desktop app.
Bottom line of all this is that CC is basically a pretty unstable system. This is evident from many forum posts. In addition, the live chat function doesn't provide any support as nobody is there to answer the bell.

Desktop Update Will not install

Hello everyone.
I received a notification that I needed to update the Desktop software to v5.0.1 2010-03-25 and so downloaded the 250MB file. When I clicked on install, after a few seconds I received the message "There was an error installing updates. Click here to see the updates that have not been installed".
This download process has happened a couple of times. I have tried and tried to run the installation, but keep getting the same message.
I then checked the version of my BB Desktop software and found that it was 5.0.1.18 [Aug 21 2009]. The update notification is therefore for a newer version, or so it seems.
Can anyone help with reasons why it wont install, or give me some pointers how to get round whatever is preventing the installation. I don't want to have to keep downloading 250 mb files every night if I can help it.
Many thanks for your time.
Anthony
OS Version: 6.00 Bundle 2554 (v6.0.0.576, Platform 6.6.0.216)
Applications:
Battery Booster Pro v 1.2
BBC iPlayer
Blackberry Travel v 1.1.45.99
BuddyGuard Pro v 2.2.0.1
DB Rainavigator v 7.60.15
Documents To Go v 2.0005.105
Documents To Go Files v 2.0005.105
DriveSafe.ly Pro Complimentary v.2.100
Facebook v 2.0.0.50
Google Maps v 4.5.3
GPSLogger II v.2.3.1.2
Lloyds TSB Mobile Banking v.1.3
My PIN Barcode for BBM v2.1
One Touch Flashlight v 2.77
PDF To GO v. 2.0005.105
Poynt v.1.8.3
QR Code Scanner Pro Free v1.915
Qype v.3.1.54
Roboform for Blackberry v 1.2.6
Slide2Open Free v.1.500
Trainline TIckets v 1.1.33
Train Times v 1.9.8
Tube Map v 1.21.1
Twitter v2.0.0.16
Up2Date Free v1.110
Worldmate v.4.0.71.52
Your Orange v 1.0.66
YouTube v 1.0.0.40

Greetings, and welcome to the BlackBerry.com Support Forums.
First, I would suggest that you reboot your PC from off, and try the installation again.
Let us know...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

10.4.7 update freezes during install

I'm trying to update a G4 iMac. It had previously crashed hard during the install, so I had to archive and reinstall the OS from the original disks. I ran the disk verify and repair. Now, it downloads the combo update, but it never gets past "Preparing for Installation." No other programs are running during the install. Is there more that I can and should do?
Thanks for any help.

Probably a bad download. Dump it and download another. If that doesn't work, then you should run the Apple Hardware Test program to rule out any hardware problems.

Desktop Software "Interrupted" during Install

Hello,
I received a BB Curve 8310 a few days ago and it did not come with any software [a friend gave me his old on]. I have Windows Vista Home Premium x64 and NONE of the desktop managers have installed correctly. Here's how it has gone, and here is what I have tried:
It downloads fine, I right click on the icon, Run as Administrator, it begins to install then suddenly stops saying the installation has been interrupted.
I have tried running my computer in safe mode, turning off all security/firewall, renaming the old InstallSheild folder, everything.
Please, please, please help me. All I want to do is update my BB OS.

Hello mrmabry,
Welcome to the BlackBerry Support Community Forums
There are a few options to look at in this situation.
If you are only concerned with updating your software you should be able to so through the following link using your USB cable tethered to your PC:
BlackBerry Upgrades
Alternatively there is a knowledge base article regarding the issue you are running into that may help you install the Desktop Manager Software:
Wizard was interrupted before software could be completely installed
Good luck!
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Keyboard Software Update Freezing During Install

Hi,
I'm, rather belatedly, trying to install KeyboardSoftwareUpdate 1.2 on my PPC G5 running 10.4.11. The keyboard is wired and the problem, which I've read is curable with this update, is that none of the function keys like for volume or brightnesss, etc. work. Every time I try to install this update, the installation freezes after Select Drive and before letting me move on to choosing Installation Type. At this point, I then have to force quit the application. The drive I've been choosing (and which is also the only option for installation) has plenty of space on it. I've had no other issues with any other installations that I can recall. Suggestions? Thanks

Hello,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Try the install again.
I think Spark cured this FN key thing for another person and the same problem...
http://www.shadowlab.org/Software/spark.php

[SOLVED] xorg 1.9 Update Issue During Install

I am in the process of installing arch and have gotten to the point where I need to install the video drivers. I decided to use the proprietary ATI catalyst drivers. I downloaded the catalyst-utils tarball and it said my xorg was outdated. Went to reinstall xorg and it still is just using the 1.8 version. I checked my repo mirrors and I am using up to date ones. I -Syu'ed a few times and pacman still wants to install 1.8. I tried specifying with /extra/xorg, still no luck.
Whats going on here?
Found my answer following the last post here:
https://bbs.archlinux.org/viewtopic.php?id=103291
absolutevoid wrote:
I had the same problem. This is how, I overcame this:
Downloaded reflector-2010.08.24.1-1-any.pkg.tar.xz
# wget -c http://xyne.archlinux.ca/repos/xyne-any/reflector-2010.08.24.1-1-any.pkg.tar.xz
# pacman -U reflector-2010.08.24.1-1-any.pkg.tar.xz
# cd /etc/pacman.d
# mv mirrorlist mirrorlist.backup
# rm mirrorlist
# rm mirrorlist.pacnew
# reflector -l 5 -r -o /etc/pacman.d/mirrorlist
# pacman -Suy
BTW, mark the topic as [SOLVED] by editing the first entry.
Last edited by nanix (2010-11-07 13:09:03)

I am in the process of installing arch and have gotten to the point where I need to install the video drivers. I decided to use the proprietary ATI catalyst drivers. I downloaded the catalyst-utils tarball and it said my xorg was outdated. Went to reinstall xorg and it still is just using the 1.8 version. I checked my repo mirrors and I am using up to date ones. I -Syu'ed a few times and pacman still wants to install 1.8. I tried specifying with /extra/xorg, still no luck.
Whats going on here?
Found my answer following the last post here:
https://bbs.archlinux.org/viewtopic.php?id=103291
absolutevoid wrote:
I had the same problem. This is how, I overcame this:
Downloaded reflector-2010.08.24.1-1-any.pkg.tar.xz
# wget -c http://xyne.archlinux.ca/repos/xyne-any/reflector-2010.08.24.1-1-any.pkg.tar.xz
# pacman -U reflector-2010.08.24.1-1-any.pkg.tar.xz
# cd /etc/pacman.d
# mv mirrorlist mirrorlist.backup
# rm mirrorlist
# rm mirrorlist.pacnew
# reflector -l 5 -r -o /etc/pacman.d/mirrorlist
# pacman -Suy
BTW, mark the topic as [SOLVED] by editing the first entry.
Last edited by nanix (2010-11-07 13:09:03)

Flashplayer update crashes during install.

I am trying to update Flashplayer on Dell PCs using the following OSs & Browsers.
XP Prefessional, XP Home & Windows 7
IE8 ver 8.0.6001.17802
IE9 ver 9.0.8112.16421
Firefox 19.0.2
After downloading the exe file for Flashplayer ver 11.6.602.180
Upon clicking on file downloaded, the installation begins then an error box pops up with
An error has occurred in the script on this page.
Line: 1
Char: 16104
Error: Object expected
Code: 0
URL: http://127.0.0.1:2156/app/_js/adobe.js
Do you want to continue running scripts on this page?
Yes No
Then no matter what I do, it pops up with the second error box with
An error has occurred in the script on this page.
Line: 1
Char: 19197
Error: Object expected
Code: 0
URL: http://127.0.0.1:2156/app/_js/adobe.js
Do you want to continue running scripts on this page?
Yes No
This has been going on for almost a year now & I am surprised Adobe has not fixed it yet.
I cant remember how I got around this for the last few updates, but this is very time consumming and because I tried unistalling Flashplayer & this error continuing to happen, I now have no Flashplayer.
Is there anyone that can suggest an alternative to Flashplayer?
Kind Regards, Rusty

Download and run the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header

MacBook Pro froze during software update, now it's stuck at gray screen

My MacBook Pro was running a little slow today so I did a Disk Utility repair and that went fine then I did a software update (OS X, Java and remote desktop) but it froze during the last ten percent of the update install and now when I boot up it won't get past the gray apple screen. I tried to restore Lion but since I bought this used my Apple ID wasn't used to purchase Lion so I can't do a restore.
I've tried to safe boot and boot from a CD but no go.
I also tried the short and long Apple hardware tests and those found no problems

In case anyone else needs an answer to this, I called in to Apple. Tech support said to power it off and let it reboot itself. I had to go back into updates and tell it to finish the install (restart computer, was the only step remaining) and it worked fine. It took longer because it had gotten hung up during the previous restart. ( Just to clarify, I was stuck on the grey screen after the restart step of the install.)

My new ipad froze during software update thru itunes. The normal reset tructions do not work and itunes on my pc no longer recognizes my ipad. how do i get past this issue?

My new IPAD froze during software update thru itunes on my winows PC. The normal reset instructions holding the home and power buttons do not work. Itunes no longer recognizes my IPAD. What can i do?

See here -
Recovery Mode
http://support.apple.com/kb/HT1808
iPad not showing up in iTunes on a PC
http://www.apple.com/support/ipad/assistant/itunes/
iPad not showing up on a Mac
http://support.apple.com/kb/TS1591

Ok guys i need help my ipod touch froze during an update now i put it inot the recovery mode or dfu and it will not reset itself at all it comes up with an error code and says this ipod cannot reset now does anyone have any ideas of what to do with it

ok guys i need help anyone with my ipod it froze during an update now it will not work at all i ahve put it into the recovery mode or dfu and it will not reset it self it comes up with an error message 1603 the number is and says the ipod cannot be reset anyone please help me i have tryed everything googled you tubed everything

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Error 1603
Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.

Desktop update Froze during install

Similar Messages

Maybe you are looking for