Desktop Workflow Administrator Password Recovery

I have a supervisor that changed the default password (admin) on his install of Desktop Administrator. The supervisor has forgot the password and is not able to access the application. Is it possible to reset the password without knowing the current. I have tried to uninstall and then re-install, this did not work. Password is still required and it is not the default.

Hi,
the docs (Cisco Desktop Administrator User Guide CAD 6.6 for Cisco Unified Contact Center Express Release 7.0, Cisco Unified Communications Manager Edition September 2009) say:
Restoring the Default PasswordThe Reset Administrator Password option can be used In the event you forget a password you set up. This option resets the password back to its default value (blank) without requiring that you know the previous password.This menu option is available only in CAD Configuration Setup located on the Unified CCX server.To restore the default password:1.On the Unified CCX server, navigate to the C:\Program Files\Cisco\Desktop\bin folder.2.Double-click postinstall.exe to launch CAD Configuration Setup.3.Choose File > Reset Administrator Password. The utility runs and resets the password to blank.
I never tried it myself, but it sounds reasonable.
G.

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    A confirmation message will display once the changes have been saved successfully.
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    THANK YOU.

    Hi and Welcome to the Community!
    Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
    http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
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    http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
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    Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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