Desktops listed as Idle when in use - VMware

I've noticed an issue with a VMware backend where the desktop state is listed as Idle no matter how long the user has been logged in or what the user is actually doing. The power states all are reported correctly. I noticed this with VDI 3.2 and 3.2.1 and with VMware 4.0 and 4.1. This make setting up recycling polices very difficult.
Is this a known issue or is something not configured correctly?

There aren't any known issues that I'm aware of.
The first thing to do is to ensure that you have the latest version ( available with your VDI 3.2.1 download ) of the vda tools installed and running on your guests.
If you've got the correct tools installed and running and you're still not seeing the desktop state update correctly, take a look in the Event Viewer on the guest to see if there are any errors relating to the vda tools.
Geoff.

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Desktops listed as Idle when in use - VMware

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