DESPERATE FOR HELP since downloading a separate outlook (from fast hosts) as addition to office mac 11 I can no longer access any Microsoft aps or documents including outlook - error messages 'can not change to identity for outlook'

I had office 2011 installed on my computer without outlook - been working fine.
I was given a trial of outlook decided against it at time due to cost - however my server provider fasthost have been offering outlook for free with a busines mail package. Trying to install it wouldn't due to the trail versions - so they gave me a step by step guide to remove outlook files.
Once i completed this the new outlook worked fine for 24 hours - however then we noticed all of our office programmes had been removed aka can not access any data and we are a management consultancy. Then fasthost recommended we reinstall out orginal office CD which I did and then all of sudden when download was completed everything now is inaccessable.
When I open outlook the message relays ' can not change to that idenity' I have tried to set up a new idenity and change permissions and even rebuilding it as per on line guides but when rebuilding it fails at the first step
Rest of office IE WORD, EXCEL I just get microsforft has encountered a problem and needs to close unexpectidly everytime I try and click into it.
I am now despirate as this is the second day we have had no access to anything and 6 day we have had no access to our documents \
FASTSHOST do everything via email and no incoming phone line (which they will give anyway) so I really need help
Any options advice greatly recieved
I am also using the most recent software and have been doing regular software updates OS X Lion.

I, too am wondering if it's the download site. I am not aware of any way to download Outlook Mac 2011 alone from any site including Microsoft's.
It is common for unscrupulous sites to offer desirable but pirated software for a modest price, but serve it up with a dose malware. They get you money, possible a credit card number, your e-mail, your IP address, and all you get is pain.
There was an "Outlook Express" for Mac that was freely distrubuted but I'll pretty sure that it never ran natively under OSX. The first OSX native version fo Office:Mac was Office X, and it introduced Entourage as the Mac mail client.
IF Fast Hosts is your ISP, I'd certainly talk to them to figure out what you downloaded.

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