Desperate for phone but my address doesnt exist

Hello, like several of you I have placed an order for phone, broadband and tv packages which have been consistently cancelled, no return calls and I am close to tears!
I have now decided the only way forward is to order a phone, pay a connection then order broadband and pay again.  The problem seems to be firstly my brand new home doesnt exist!  Then it does but I am coming up on their records as normal broadband even though I know it is fibre optic so they only let me order normal then cancel at the 11th hour as it is not a broadband order.
Please can someone help, no one at BT seems able or willing to.  Do you agree I should just order phone.  My mobile reception is zero.
Why do they cancel and not contact you first.  Then put have a nice day on the cancellation text.
Any suggestions on a way forward please

Hey Twink,
Thanks for posting and welcome to the community!
I'm sorry to see you've had so many problems getting connected.  I'm happy to give you a hand and get things sorted from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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