Desperately need to contact iTunes support

I've had fraudulent activity on my iTunes account--someone purchased a lot of items and cleaned out my checking account through my debit card. I've contacted my bank and had the card cancelled and the purchases disputed. I sent an email to iTunes Support and got an email back about setting my credit cards to "None". However, I can't do that because there is still one fraudulent purchase that iTunes thinks is trying to get through but can't because my account is cleaned out (and also the card is now cancelled).
Since this order is fraudulent I want it canceled. There's also a problem in that the number of computers authorized is more than the computers I've authorized--in other words whoever made the fraudulent purchases authorized their computer to purchase from my account, and I need to get that computer de-authorized right away or the problem will happen again if I set up my account under a new debit card when I get it.
I just would feel better chatting with someone in real time about this! I've been directed to iTunes Store support by someone that I called at Apple, and also someone in this forum pointed someone else towards that site, but when I go there, there are no icons to click on for online chat, even though it says that support is available on weekends. Here is where I've been going: http://www.apple.com/support/itunes/
Does anyone know what I can do?
Thanks
Norah
Message was edited by: Norah

Please disregard the above--since I typed this the chat icon came up & I'm chatting with someone now!

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