Desperately slow broadband, and getting worse!
Hi folks - the common problem here, going by the forum - desperately slow broadband.
I'm about as far from my local exchange as it's possible to get and still receive broadband. My connection is a maximum 512 kbps and has been in place for years now. My usual download speed would have been 120 kbps on a good day, and a gaming ping on 54 - 58.
This last month it's been terrible, and getting worse. Download speed dropped to 50, and this morning is 28.9. An update from the Apple website took 34 minutes for 32.9 Mb. I'm getting repeatedly booted off my gaming servers for a high ping of 300 or so; sometimes the orange light on the router flashes repeatedly before going green again.
I run two computers from the router, both on ethernet, but only one ever surfs at any time; however I used to be able to surf both - not any more. Frequent "Internet Explorer cannot display the webpage" and "diagnose connection problems" messages appear. Some webpages - for example the eBay home page - take over a minute to fully load. It reminds me of my old dial-up days.
BT Speedtests a few months back gave me a speed of 394; three days ago it was 194, this morning it did not complete the test. I'm getting very frustrated.
Struggling with less than 50 KB/s… a quarter of what it used to be.
Solved!
Go to Solution.
I tried the master socket two days ago hence the recent disconnection; the end plug on my cable is a small squarish one not the longer rectangular one that the phone uses so it won't fit the master socket. Before that the router had been connected for weeks with no improvement. This problem has persisted for almost six weeks now with no return to the old faster speeds. It can't be software as I run an Apple Mac and a PC alternately through both ethernet connections (unused computer is switched off)
If gaming the game goes very slow, or freezes, I get booted by admin for high ping, and sometimes - not every time - if I watch the router the broadband light flashes orange before reverting to green again.
I've been connected for years at a good speed (for this area) but since July / august it's really dropped to the present annoying stage.
Struggling with less than 50 KB/s… a quarter of what it used to be.
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The code:
ADOBE SYSTEMS INCORPORATED
Copyright (C) 1998-2006 Adobe Systems Incorporated
All rights reserved.
NOTICE: Adobe permits you to use, modify, and distribute this file
in accordance with the terms of the Adobe license agreement
accompanying it. If you have received this file from a source other
than Adobe, then your use, modification, or distribution of it
requires the prior written permission of Adobe.
\file PDFBinder.cpp
- Implements a method to convert multiple files into PDFs and bind the PDFs
into one PDF file. The code shows how to use AVConversionToPDFHandler to
convert files to PDF and how to use PDDocInsertPages() to combind PDF files.
// Headers.
#include <stdio.h>
#include <ctype.h>
#ifndef MAC_PLATFORM
#include <direct.h>
#include "PIHeaders.h"
#endif
// Defines ----------
// Define this flag to show AVConversionToPDFEnumHandler info. in log file.
#define SHOW_TOPDF_HANDLER_TYPES
// define this flag to use file type filter
#define USE_FILE_FILTER
Constants/Declarations
// Message display control. Ture: display
ASBool bEcho = true;
// File location. User can change the following filenames.
#if WIN_PLATFORM
const char* STRING_PDFBinderFolder = "C:\\Fairfax\\Adobe\\in";
const char* STRING_PDFOutputFolder = "C:\\Fairfax\\Adobe\\PDFA";
const char* FOLDERSYMBOL="\\";
#endif
#if MAC_PLATFORM
const char* STRING_PDFBinderFolder = "/PDFBinder";
const char* FOLDERSYMBOL="/";
#endif
char* OutputPdfFileName = "PDFBinderOutput.pdf";
char* LogFileName = "PDFProcessLog.txt";
static ASInt32 gNumToPDFExt;
static ASInt32 gNumFromPDFExt;
static AVConversionFromPDFHandler RightHandler;
const int MAX_FILENAME_LENGTH = 256;
char sLogFileName[MAX_FILENAME_LENGTH];
// Filter -----------
// Filter is a list of file types which can be converted to PDF in this program.
// Use a filter may fit user's specific needs and ensure a smooth automation process.
// Of course, the user can turn off the filter in two ways:
// (1) gPDFBinderFileFilter = "";
// (2) comment out //USE_FILE_FILTER
// The filter should be consistent with the Acrobat viewer's menu capability:
// Create PDF from multiple files ...
// Here we put the types which have been tested, but user can expand it.
const char* gPDFBinderFileFilter = "pdf,tif,tiff,PDF,TIF,TIFF";
const int MAX_STRING_LENGTH = 2048;
AVConversionToPDFHandler gHandler;
// functions in this file.
int ConvertAndInsertFileToPDF(ASPathName aspItem, char* aFileName, PDDoc PDFfile);
void BindingFileToPDF(ASPathName aPathName, char* aFilename, ASFileSysItemPropsRec nFileAttrb, PDDoc targetPDdDoc, ASPathName outputPathName, int *ipTotal, int *ipConverted);
ASBool PassPDFBinderFileFilter(char* filename);
int ConvertAndSavePDFInTargetFolder(ASPathName aPathName, char* aFileName, PDDoc PDFfile, ASPathName outputPathName);
char* NewFileName(char *& aFileName);
// callbacks
ACCB1 ASBool ACCB2 MyAVConversionToPDFEnumProc(AVConversionToPDFHandler handler, AVConversionEnumProcData data);
ACCB1 ASBool ACCB2 AVConversionToPDFEnumFindHandler(AVConversionToPDFHandler handler, AVConversionEnumProcData data);
static ACCB1 ASBool ACCB2 myAVConversionFromPDFEnumProc(AVConversionFromPDFHandler handler, AVConversionEnumProcData data);
Implementation
/** This sample implements a method to convert multiple files into PDF
and bind the PDFs into one PDF file .
This sample shows developers how to grammatically implement To-PDF file
converson functionality. Basically, the code uses AVConversionToPDFHandler
to convert files to PDF and PDDocInsertPages()to combine PDF files.
This plug-in is designed to run from a menu item, and by setting bEcho = false
it may be run without any graphics user interface on the screen. Therefore, it
can be executed from other programs such as C IAC, VB IAC, and JavaScript
to meet enterprise workflow needs.
How to run it :
- This sample adds a menu item "PDF Binder" under the Acrobat SDK submenu. Two ways to
execute it: 1) click the menu item to run the program using a fixed file location
hard coded; 2) press the shift key and click the menu item to choose a folder where
files to be converted are located.
- Without folder selection, this original code is to convert and bind files in a
directory C\test\PDFBinder for Win, or a folder MacHD:test:PDFBinder for Mac.
You can copy the test files in the project's testfiles folder to the appropriate location
for testing. You may locate files to be converted in another directory/folder, and
specify the location in the string variable PDFBinderFolder in the code.
- When you have the files to be converted ready in the specified location,
run Acrobat 6 menu Advanced->AcrobatSDK->PDF Binder to start the operation. There are
echo messages informing you of the operation start and end, but you can change and
rebuild the code to turn off the display on screen.
- An output file PDFBinderOutput.pdf in the same location is created
when the program succeeds. A text log file PDFBinderLog.txt in the same
location records the process and results.
- You can set bEch = false in the code to turn off any display on the screen.
This is necessary when you call the menu function from within other programs
of C IAC, VB IAC, JavaScript.
- An optional file filter is used to pre-process the files. The filter only allows
the files with predefined types to be processed. You can change the file type list
as you wish. Using a filter may ensure a smooth automation process, since you can put
only well-tested file types in the filter. To turn off the filter, you can set
gPDFBinderFileFilter = "" or not to define USE_FILE_FILTER
- Note this is a sample only, developers need to make further improvement for
their actual use. For example, you can set up a list of files to use the method for
the conversion and binding. And you can add code to handle special file types.
@see AVConversionConvertToPDFWithHandler
@see AVConversionEnumToPDFConverters
@see ASFileSysDestroyFolderIterator
@see PDDocOpen
@see PDDocClose
@see PDDocInsertPages
@see PDDocCreatePage
@see PDDocDeletePages
@see PDPageRelease
@see ASFileSysCreatePathName
@see ASFileSysFirstFolderItem
@see ASFileSysNextFolderItem
@see ASFileSysGetNameFromPath
@see ASFileSysReleasePath
ACCB1 void ACCB2 PDFBinderCommand(void*)
// if the menu item clicked with Shift key pressed down, go to interactive mode.
// let the user to choose a folder and process all the file in the folder.
ASText dispText = ASTextNew();
char PDFBinderFolder[MAX_STRING_LENGTH];
ASBool shiftKeyIsDown = ((AVSysGetModifiers() & AV_SHIFT) != 0);
if(shiftKeyIsDown) {
AVOpenSaveDialogParamsRec dialogParams;
// Configure the dialog box parameters.
memset (&dialogParams, 0, sizeof (AVOpenSaveDialogParamsRec));
dialogParams.size = sizeof(AVOpenSaveDialogParamsRec);
dialogParams.windowTitle = ASTextFromScriptText("Choose folder with files to bind",kASRomanScript);
dialogParams.flags |= kAVOpenSaveAllowForeignFileSystems;
dialogParams.initialFileSys = ASGetDefaultUnicodeFileSys();
ASPathName thePath;
ASFileSys fileSys;
AVAppBeginModal(NULL);
if(ASBoolToBool(AVAppChooseFolderDialog(&dialogParams, &fileSys, &thePath)) != true){
AVAppEndModal();
//AVAlertNote("Failed to select the folder");
return;
AVAppEndModal();
#ifdef WIN_PLATFORM
ASFileSysDisplayASTextFromPath(ASGetDefaultUnicodeFileSys(), thePath, dispText);
ASHostEncoding bestEnc = ASTextGetBestEncoding(dispText, (ASHostEncoding)PDGetHostEncoding());
strncpy(PDFBinderFolder, ASTextGetEncoded(dispText, bestEnc), MAX_STRING_LENGTH - 1);
#else
ASPlatformPath aspPath;
ASFileSysAcquirePlatformPath(fileSys, thePath, ASAtomFromString("POSIXPath"), &aspPath);
strncpy(PDFBinderFolder, (char *)ASPlatformPathGetPOSIXPathPtr(aspPath), MAX_STRING_LENGTH - 1);
ASFileSysReleasePlatformPath(fileSys, aspPath);
// remove extra path separator
char e = PDFBinderFolder[strlen(PDFBinderFolder)-1];
if(e == ':' || e == '/')
PDFBinderFolder[strlen(PDFBinderFolder)-1]='\0';
dispText = ASTextFromScriptText(PDFBinderFolder, kASEUnicodeScript);
#endif
ASFileSysReleasePath(fileSys, thePath);
// Otherwise, the hard coded file path will be used.
else {
strcpy(PDFBinderFolder, STRING_PDFBinderFolder);
dispText = ASTextFromScriptText(PDFBinderFolder, kASRomanScript);
// instruction message
char strMsg[MAX_STRING_LENGTH] = "";
sprintf(strMsg, "This function will convert and process Tiff and PDF files in the selected directory. ");
strcat(strMsg, " You need to copy your files in C:\\Fairfax\\Adobe\\in directory." );
strcat(strMsg, " Files will be processed into C:\\Fairfax\\Adobe\\PDFA directory." );
strcat(strMsg, " If you are ready, click OK to continue, or click Cancel to quit. " );
strcat(strMsg, " \nNote you can press down Shift key and click the menu item to have a folder selection. " );
strcat(strMsg, " \nNote you can turn off the echo message by setting bEcho = false and rebuild the code. " );
if(ASBoolToBool(bEcho)==true){
ASInt32 choice = AVAlert(ALERT_CAUTION, strMsg, "OK", "Cancel", NULL, true);
if(choice==2) {
return;
// create a new target pdf file with one empty page
PDDoc TargetPDF = PDDocCreate();
ASFixedRect mediaBox = { fixedZero, ASInt32ToFixed(792), ASInt32ToFixed(612), fixedZero };
PDPage emptyPage = PDDocCreatePage (TargetPDF, PDBeforeFirstPage, mediaBox);
PDPageRelease (emptyPage);
// get available headlers and set our file filter
char ValidExt[MAX_STRING_LENGTH];
memset(ValidExt, 0, MAX_STRING_LENGTH);
#ifdef SHOW_TOPDF_HANDLER_TYPES
// enumerate AVConversioToPDF handlers to get all available file
// types which can be converted to PDF.
AVConversionEnumToPDFConverters(MyAVConversionToPDFEnumProc, (AVConversionEnumProcData) ValidExt);
//AVAlertNote("Converters Defined");
//AVAlertNote(ValidExt);
//AVAlertNote(gPDFBinderFileFilter);
#endif
#ifdef USE_FILE_FILTER
// set File filter
strcpy(ValidExt, gPDFBinderFileFilter);
//AVAlertNote(ValidExt);
#endif
// process all files in the directory
int iNumFiles = 0;
int iNumFilesConverted = 0;
char* Done = "Converted";
char* NotDone = " - ";
char fileName[MAX_FILENAME_LENGTH+1];
ASFileSysItemPropsRec props;
ASFolderIterator iter;
ASPathName aspItem = NULL;
memset(&props, 0, sizeof(props));
props.size = sizeof(props);
//AVAlertNote("Props Defined");
ASPathName theFolder = NULL;
ASFileSys fileSys = NULL;
DURING
#ifdef WIN_PLATFORM
fileSys = ASGetDefaultFileSysForPath(ASAtomFromString("ASTextPath"), dispText);
theFolder = ASFileSysCreatePathName (fileSys, ASAtomFromString("ASTextPath"), dispText, 0);
//AVAlertNote("FileSys and Folder Defined");
#else
fileSys = ASGetDefaultFileSysForPath(ASAtomFromString("POSIXPath"), PDFBinderFolder);
theFolder = ASFileSysCreatePathName (fileSys,
ASAtomFromString("POSIXPath"), PDFBinderFolder, 0);
#endif
if (theFolder==NULL) {
//AVAlertNote("Fail to create ASPathName for the selected folder.");
E_RTRN_VOID
// Find first file in current directory
if((iter = ASFileSysFirstFolderItem(fileSys, theFolder, &props, &aspItem))==FALSE) {
//AVAlertNote("This is either an invalid folder or the folder contains no files.");
E_RTRN_VOID
ASFileSysReleasePath(fileSys, theFolder);
//AVAlertNote("Folder Released");
// get filename only
if(ASFileSysGetNameFromPath(fileSys, aspItem, fileName, sizeof(fileName))) {
E_RTRN_VOID
HANDLER
// exception handling
char errorMsg[256];
ASGetErrorString (ASGetExceptionErrorCode(), errorMsg, 256);
if(aspItem!=NULL) ASFileSysReleasePath(fileSys, aspItem);
if(theFolder!=NULL) ASFileSysReleasePath(fileSys, theFolder);
// display an error message.
if(ASBoolToBool(bEcho)==true) {
AVAlertNote (errorMsg);
return;
END_HANDLER
//AVAlertNote(fileName);
// go to binding if it's a valid type of file
if(props.type == kASFileSysFile && PassPDFBinderFileFilter(fileName)) {
char outFileName[] = "";
//strcat(outFileName, STRING_PDFOutputFolder);
//strcat(outFileName, FOLDERSYMBOL);
//strcat(outFileName, fileName);
strcat(outFileName, STRING_PDFOutputFolder);
strcat(outFileName, FOLDERSYMBOL);
strcat(outFileName, fileName);
//AVAlertNote(outFileName);
ASPathName outputFileName = ASFileSysCreatePathName (ASGetDefaultFileSys(), ASAtomFromString("Cstring"), outFileName, 0);
BindingFileToPDF(aspItem, fileName, props, TargetPDF, outputFileName ,&iNumFiles, &iNumFilesConverted);
//AVAlertNote("File Processed");
ASFileSysReleasePath(fileSys, aspItem);
// process all other files
while(ASFileSysNextFolderItem(fileSys, iter, &props, &aspItem)) {
// get filename only
if(ASFileSysGetNameFromPath(fileSys, aspItem, fileName, sizeof(fileName))) {
return;
// go to binding if it's a valid type of file
if(props.type == kASFileSysFile && PassPDFBinderFileFilter(fileName)) {
char outFileName[] = "";
//strcat(outFileName, STRING_PDFOutputFolder);
//strcat(outFileName, FOLDERSYMBOL);
//strcat(outFileName, fileName);
strcat(outFileName, STRING_PDFOutputFolder);
strcat(outFileName, FOLDERSYMBOL);
strcat(outFileName, fileName);
//AVAlertNote(outFileName);
ASPathName outputFileName = ASFileSysCreatePathName (ASGetDefaultFileSys(), ASAtomFromString("Cstring"), outFileName, 0);
BindingFileToPDF(aspItem, fileName, props, TargetPDF, outputFileName, &iNumFiles, &iNumFilesConverted);
//AVAlertNote("File Processed");
ASFileSysReleasePath(fileSys, aspItem);
ASPathName pdfPathName = NULL;
DURING
// close the findfile
ASFileSysDestroyFolderIterator(fileSys, iter);
// save and close the output pdf file
// create path
ASText pathText = ASTextNew();
ASTextCatMany(
pathText,
dispText,
ASTextFromScriptText(FOLDERSYMBOL, kASRomanScript),
ASTextFromScriptText(OutputPdfFileName, kASRomanScript),
NULL);
#ifdef WIN_PLATFORM
ASFileSys fileSys = ASGetDefaultFileSysForPath(ASAtomFromString("ASTextPath"), pathText);
pdfPathName = ASFileSysCreatePathName (fileSys,
ASAtomFromString("ASTextPath"), pathText, 0);
#else
char path[MAX_STRING_LENGTH];
strncpy(path, ASTextGetEncoded(pathText,
ASTextGetBestEncoding(pathText, (ASHostEncoding)PDGetHostEncoding())), MAX_STRING_LENGTH - 1);
ASFileSys fileSys = ASGetDefaultFileSysForPath(ASAtomFromString("POSIXPath"), path);
pdfPathName = ASFileSysCreatePathName (fileSys,
ASAtomFromString("POSIXPath"), path, 0);
#endif
if(pdfPathName==NULL) {
E_RTRN_VOID
// delete the empty page
if(PDDocGetNumPages(TargetPDF)>1) {
PDDocDeletePages (TargetPDF, 0,0,NULL, NULL);
// save
//PDDocSave (TargetPDF, PDSaveFull | PDSaveCollectGarbage | PDSaveLinearized,
// pdfPathName, ASGetDefaultUnicodeFileSys(), NULL, NULL);
PDDocClose (TargetPDF);
//ASFileSysReleasePath(fileSys, pdfPathName);
HANDLER
// exception handling
char errorMsg[256];
ASGetErrorString (ASGetExceptionErrorCode(), errorMsg, 256);
if(pdfPathName!=NULL) ASFileSysReleasePath(fileSys, pdfPathName);
// display an error message.
if(ASBoolToBool(bEcho)==true) {
AVAlertNote (errorMsg);
return;
END_HANDLER
// use this line to show the massage on screen if you need
//if(ASBoolToBool(bEcho)==true) {
AVAlertNote ("Folder Completed. PDF/A Output files generated.");
return;
/* ConvertAndInsertFileToPDF
/** Internal function \n
** Convert a file to PDF, then insert it to target PDF file.
** @param aFileName IN char string, filename.
** @param PDFfile IN/OUT PDDoc of the target PDF file.
** @return 0 if OK, 1 if failed.
int ConvertAndInsertFileToPDF(ASPathName aPathName, char* aFileName, PDDoc PDFfile)
PDDoc tempPDF;
char* Ext;
DURING
// get file extention
Ext = strrchr(aFileName,'.');
if(Ext) {
Ext++;
else {
E_RETURN (1);
// if the file is PDF, open PDDoc
if(strcmp(Ext,"PDF")==0 || strcmp(Ext,"pdf")==0) {
tempPDF = PDDocOpen (aPathName, ASGetDefaultFileSys(), NULL, true);
if(tempPDF==NULL) {
PDDocClose(tempPDF);
E_RETURN (1);
// else convert it to PDF
else
// let it automatically find right handler for the file and do the job.
AVConversionStatus stat = AVConversionConvertToPDF
(kAVConversionAsyncOkay, //kAVConversionNoFlags
aPathName, ASGetDefaultFileSys(), &tempPDF, NULL);
// check if successful
if(stat != kAVConversionSuccess) {
//AVAlertNote("Cannot convert the file.");
E_RETURN (1);
HANDLER
// exception handling
char errorMsg[256];
ASGetErrorString (ASGetExceptionErrorCode(), errorMsg, 256);
// display an error message.
if(ASBoolToBool(bEcho) == true) {
AVAlertNote (errorMsg);
return 1;
END_HANDLER
// insert new PDF into target PDF
DURING
// insert all pages of new pdfc to TargetPDFfile.
PDDocInsertPages(PDFfile, PDLastPage, tempPDF, 0,
PDAllPages, PDInsertAll, NULL, NULL, NULL, NULL);
PDDocClose(tempPDF);
HANDLER
char errorMsg[256];
ASGetErrorString (ASGetExceptionErrorCode(), errorMsg, 256);
if(ASBoolToBool(bEcho)==true) {
AVAlertNote(errorMsg);
END_HANDLER
if(strcmp(Ext,"doc")==0) {
char fname[40];
sprintf(fname,"%s.pdf",aFileName);
remove(fname);
return 0;
/* MyAVConversionToPDFEnumProc
/** Internal callback function \n
** called for every AVConversionToPDFHandler.
** get the valid type (file extention) for the conversion.
** @return true.
ACCB1 ASBool ACCB2 MyAVConversionToPDFEnumProc(AVConversionToPDFHandler handler,
AVConversionEnumProcData data)
ASUns16 numFileExt = handler->convFilter.numFileDescs;
for (int i = 0; i < numFileExt; i++) {
char* ext = handler->convFilter.fileDescs[i].extension;
if(strlen(ext)>0) {
strcat((char*) data, ext);
strcat((char*) data, ",");
return true;
/* this is alternative code to get right conversion handler for a specific file
to be converted. It works with function AVConversionConvertToPDFWithHandler.
It's not used now, but kept for user's reference.
ACCB1 ASBool ACCB2 AVConversionToPDFEnumFindHandler(AVConversionToPDFHandler handler,
AVConversionEnumProcData data)
ASUns16 numFileExt = handler->convFilter.numFileDescs;
for ( int i = 0; i < numFileExt; i++)
char* ext = handler->convFilter.fileDescs[i].extension;
if(strlen(ext)) {
if(!strcmp((char*) data, ext)) {
gHandler = handler;
return false;
return true;
/* BindingFileToPDF
/** Internal callback function for binding process \n
** IN: char* aFilename, ASFileSysItemPropsRec nFileAttrb \n
** PDDoc targetPDdDoc, int *ipTotal, \n
** int *ipConverted, FILE *logfile \n
** OUT: int *ipTotal, int *ipConverted. \n
void BindingFileToPDF(ASPathName aPathName, char* aFilename, ASFileSysItemPropsRec nFileAttrb, PDDoc targetPDdDoc, ASPathName outputPathName, int *ipTotal, int *ipConverted)
// ignore system, hidden files, and our target PDF and log file.
if( nFileAttrb.isHidden
|| (strcmp(aFilename,".")==0) || (strcmp(aFilename,".." )==0)
|| (strcmp(aFilename,OutputPdfFileName)==0) || (strcmp(aFilename,LogFileName)==0)) {
return;
(*ipTotal)++;
char msg[MAX_STRING_LENGTH] = "";
char* Done = "Converted";
char* NotDone = " - ";
// try to convert and insert it to target PDF file.
// rc would be 0 for success, otherwise 1.
int rc = ConvertAndSavePDFInTargetFolder(aPathName, aFilename, targetPDdDoc, outputPathName);
// if converted
if(rc==0) {
(*ipConverted)++;
/* PassPDFBinderFileFilter
/** Internal callback function for binding process
** @return true if the IN aFilename is a valid file for PDF conversion,
** otherwise false.
ASBool PassPDFBinderFileFilter(char* aFilename)
#ifdef USE_FILE_FILTER
// if the filter is empty, any file will pass.
if(strlen(gPDFBinderFileFilter)==0)
return true;
char* Ext = strrchr(aFilename,'.');
if(Ext!=NULL) {
Ext++;
if(strstr(gPDFBinderFileFilter, Ext)) {
return true;
return false;
#else
// not use filter, any file will pass.
return true;
#endif
/* ConvertAndInsertFileToPDF
/** Internal function \n
** Convert a file to PDF, then insert it to target PDF file.
** @param aFileName IN char string, filename.
** @param PDFfile IN/OUT PDDoc of the target PDF file.
** @return 0 if OK, 1 if failed.
int ConvertAndSavePDFInTargetFolder(ASPathName aPathName, char* aFileName, PDDoc PDFfile, ASPathName outputPathName)
PDDoc tempPDF;
char* Ext;
DURING
// get file extention
Ext = strrchr(aFileName,'.');
if(Ext) {
Ext++;
else {
E_RETURN (1);
// if the file is PDF, open PDDoc
if(strcmp(Ext,"PDF")==0 || strcmp(Ext,"pdf")==0) {
tempPDF = PDDocOpen (aPathName, ASGetDefaultFileSys(), NULL, true);
if(tempPDF==NULL) {
PDDocClose(tempPDF);
E_RETURN (1);
// else convert it to PDF
else
// let it automatically find right handler for the file and do the job.
AVConversionStatus stat = AVConversionConvertToPDF
(kAVConversionAsyncOkay, //kAVConversionNoFlags
aPathName, ASGetDefaultFileSys(), &tempPDF, NULL);
// check if successful
if(stat != kAVConversionSuccess) {
//AVAlertNote("Cannot convert the file.");
E_RETURN (1);
else {
//change Extension
ASText asTmp = ASTextNew();
ASFileSysDisplayASTextFromPath(ASGetDefaultUnicodeFileSys(), outputPathName, asTmp);
//AVAlertNote(ASTextGetScriptText(asTmp, kASRomanScript));
if(strcmp(Ext,"TIF")==0 || strcmp(Ext,"tif")==0){
ASTextReplace(asTmp, ASTextFromScriptText(".tif", kASRomanScript), ASTextFromScriptText(".pdf", kASRomanScript));
} else {
ASTextReplace(asTmp, ASTextFromScriptText(".tiff", kASRomanScript), ASTextFromScriptText(".pdf", kASRomanScript));
//AVAlertNote(ASTextGetScriptText(asTmp, kASRomanScript));
outputPathName = ASFileSysCreatePathName (ASGetDefaultUnicodeFileSys(), ASAtomFromString("ASTextPath"), asTmp, 0);
HANDLER
// exception handling
char errorMsg[256];
ASGetErrorString (ASGetExceptionErrorCode(), errorMsg, 256);
// display an error message.
if(ASBoolToBool(bEcho) == true) {
AVAlertNote (errorMsg);
return 1;
END_HANDLER
// Run OCR and Save new PDF into target PDF
DURING
// OCR
ASAtom cmdName;
AVCommand cmd;
cmdName=ASAtomFromString("PaperCapture");
cmd=AVCommandNew(cmdName);
ASCab config = ASCabNew();
ASCabPutInt (config, "UIPolicy", kAVCommandUISilent); //hide the interface
if (kAVCommandReady == AVCommandSetConfig (cmd, config)) {
//AVAlertNote("Config Ready");
ASCab inputs = ASCabNew();
ASCabPutPointer (inputs, kAVCommandKeyPDDoc, PDDoc, tempPDF, NULL);
if (kAVCommandReady == AVCommandSetInputs (cmd, inputs)) {
//AVAlertNote("Input Ready");
ASCabDestroy (inputs);
AVCommandStatus status = AVCommandExecute(cmd);
//switch (status) {
// case kAVCommandReady :
// AVAlertNote("Not working, but ready to work.");
// break;
// case kAVCommandWorking :
// AVAlertNote("Still working");
// break;
// case kAVCommandDone :
// AVAlertNote("Done working");
// break;
// case kAVCommandInError :
// AVAlertNote("In Error");
// break;
// case kAVCommandNotExecuted :
// AVAlertNote("Command not executed due to lack of objects on which the command to be executed");
// break;
AVCommandDestroy(cmd);
//Save
//PDDocSave (tempPDF, PDSaveFull | PDSaveCollectGarbage | PDSaveLinearized, outputPathName, ASGetDefaultUnicodeFileSys(), NULL, NULL);
//ClosePDF
//PDDocClose(tempPDF);
//Convert to PDF/A Compliance
//Select the right handler
AVConversionEnumFromPDFConverters(myAVConversionFromPDFEnumProc, NULL);
// do conversion
AVConversionStatus stat = AVConversionConvertFromPDFWithHandler(RightHandler, NULL, kAVConversionAsyncOkay, tempPDF, outputPathName, ASGetDefaultFileSys(), NULL);
// check the returned status and show message
//if (stat == kAVConversionSuccess)
// AVAlertNote( "The PDF/A file was saved in output folder." );
//else if (stat == kAVConversionFailed)
// AVAlertNote( "The PDF/A conversion failed." );
//else if (stat == kAVConversionSuccessAsync)
// AVAlertNote( "The conversion will continue asynchronously." );
//else if (stat == kAVConversionCancelled)
// AVAlertNote( "The conversion was cancelled." );
//Save
//PDDocSave (tempPDF, PDSaveFull | PDSaveCollectGarbage | PDSaveLinearized, outputPathName, ASGetDefaultUnicodeFileSys(), NULL, NULL);
//ClosePDF
PDDocClose(tempPDF);
ASFileSysReleasePath(ASGetDefaultFileSys(), outputPathName);
HANDLER
char errorMsg[256];
ASGetErrorString (ASGetExceptionErrorCode(), errorMsg, 256);
if(ASBoolToBool(bEcho)==true) {
AVAlertNote(errorMsg);
END_HANDLER
if(strcmp(Ext,"doc")==0) {
char fname[40];
sprintf(fname,"%s.pdf",aFileName);
remove(fname);
return 0;
//Select the appropiate handler for the PDF/A conversion
static ACCB1 ASBool ACCB2 myAVConversionFromPDFEnumProc(AVConversionFromPDFHandler handler, AVConversionEnumProcData data)
AVFileFilterRec filter = handler->convFilter;
ASUns16 numFileExt = filter.numFileDescs;
char *kUniqueID = handler->uniqueID;
// go through the conversion handlers to find a handler for PDF extension files and the unique key matches the PDF/A one.
for (ASInt32 i = 0; i < numFileExt; i++)
if (strlen(handler->convFilter.fileDescs[i].extension)>0)
// found it, fill in the handler and return false to stop going on.
if (!strcmp(handler->convFilter.fileDescs[i].extension, "pdf") && !strcmp(kUniqueID,"com.callas.preflight.pdfa")) {
RightHandler = handler;
return false ;
return true;There are some options for various APIs to run "kinda silent" - but again, Acrobat is designed for INTERACTIVE use…so "completely silent" isn't really an option.
As for speed – you'd need to be MUCH MORE specific about where your slow downs are. Have you profiled?
From: Adobe Forums <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Mon, 12 Dec 2011 07:39:08 -0800
To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
Subject: Slow processing and getting opening errors/warnings
Re: Slow processing and getting opening errors/warnings
created by FFX-ER<http://forums.adobe.com/people/FFX-ER> in Acrobat SDK - View the full discussion<http://forums.adobe.com/message/4079175#4079175 -
I upgraded to ios7 it has extremely slow charging and gets discharged soon and on its own without using my cel pls guide me I'm so worried pls pls guide
My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!
-
So here is what I found and what I did to try to alleviate the RAM eating upgrade named Yosemite. This guy has helped quite a few people, you can read all the comments and I gave it several tries this morning.
Oct 23, 2014 10:59 AM
I post this hoping to help those users who, like me, are experiencing high CPU usage and massive memory leaking with OS X core services and apps, leading to slow performance and battery drain.
I've tried everything mentioned, but found the right combination of steps to follow. I've tried this with seven different Apple computers, including mine, and has worked well so far. I applied this method yesterday to give these process a 24 hour window to fail again, so far everything good.
First step: disconnect any external or secondary monitors, if any is present. The video memory allocation leak can also happen if you have a system with an integrated card, like Intel, with no external monitors attached.
Second step: Shut down your machine and enter Safe Mode (press shift once you turn on your computer again, more info below). Once you're there, fix your disk permissions.
Guide of how to access Safe Mode: OS X: What is Safe Boot, Safe Mode?
Third step: From Safe Mode turn off your machine again and reset your System Management Controller (SMC). There are different methods, depending on machine, to do this. To know what method applies to yours read the following guide.
Intel-based Macs: Resetting the System Management Controller (SMC)
Fourth step: Once your machine completes a full boot after resetting the SMC turn it off again and reset your PRAM (THIS IS THE MOST IMPORTANT STEP, BUT THE PREVIOUS ONES ARE ESSENTIAL FOR THIS ONE TO WORK). The PRAM stores small bits of data that indicate our Apple computer how to interact with the devices connected to it, including monitors and video cards. It also affects software.
To reset it you should hold the OPTION, COMMAND, P and R keys in your keyboard immediately after turning on your machine again.You'll hear the start up chime, continue pressing the keys until the machine boots and the chime starts A SECOND TIME, then release. IF YOUR YOSEMITE INSTALLATION LOCKS UP AT A BLACK SCREEN AFTER THIS, DONT PANIC! It's normal, just turn off your computer and let it boot again.
More info about PRAM: OS X Mavericks: Reset your computer’s PRAM
Voila, reconnect your external displays and enjoy your system.
Message was edited by: Luis_Mercado
MacBook Air, OS X Yosemite (10.10)
So here is my EtreCheck report that is a bit above my head but anything in red isn't good I'm sure. I'd really appreciate some friendly advice
EtreCheck version: 2.0.11 (98)
Report generated at
Hardware Information: ℹ️
iMac (24-inch Mid 2007) (Verified)
iMac - model: iMac7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
6 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
2 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI,RadeonHD2600 - VRAM: 256 MB
iMac 1920 x 1200
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:34:25
Disk Information: ℹ️
WDC WD3200AAJS-40RYA0 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Data (disk0s2) / [Startup]: 319.21 GB (230.04 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
VIA Labs, Inc. USB2.0 Hub
Generic USB Storage
Western Digital My Passport 0824 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
Passport Slim (disk2s2) /Volumes/Passport Slim : 2.00 TB (1.62 TB free)
VIA Labs, Inc. USB2.0 Hub
Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Firewire Information: ℹ️
WD Passport III 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
Passport (disk1s2) /Volumes/Passport : 499.76 GB (370.05 GB free)
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.lge.driver.LGAndroidmdmcontrol (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidmdmdata (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidndiscontrol (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidndisdata (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidrndis (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidserial (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidusbbus (4.15 - SDK 10.10) Support
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6) Support
[not loaded] com.markspace.iokit.IOMissingSyncMassStorage (199) Support
[not loaded] com.markspace.missingsync.palmos.classicseize (1) Support
[not loaded] com.microsoft.driver.MicrosoftKeyboard (6.3) Support
[not loaded] com.microsoft.driver.MicrosoftMouse (8.2) Support
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) Support
[loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support
[not loaded] com.wdc.driver.1394HP (1.0.5) Support
[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.1) Support
/System/Library/Extensions/MicrosoftKeyboard.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftKeyboardBluetooth (6.3) Support
[not loaded] com.microsoft.driver.MicrosoftKeyboardUSB (6.3) Support
/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) Support
[not loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6) Support
Startup Items: ℹ️
Cocktail: Path: /Library/StartupItems/Cocktail
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.security.cloudkeychainproxy.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
[not loaded] com.maintain.LogOut.plist Support
[loaded] com.maintain.PurgeInactiveMemory.plist Support
[not loaded] com.maintain.Restart.plist Support
[not loaded] com.maintain.ShutDown.plist Support
[not loaded] com.maintain.Sleep.plist Support
[running] com.maintain.SystemEvents.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[invalid?] com.tvmobili.artwork.plist Support
[running] com.wdc.raidmanagerstatusmenu.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.bjango.istatserver.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.hp.lightscribe.plist Support
[loaded] com.maintain.CocktailScheduler.plist Support
[loaded] com.maintain.HideSpotlightMenuBarIcon.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[running] com.wdc.WDRAIDDriveService.plist Support
[loaded] com.westerndigital.WD-Drive-Manager-Installer.plist Support
[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.maintain.ShowUserLibraryDirectory.plist Support
[loaded] uk.co.markallan.clamxav.freshclam.plist Support
User Login Items: ℹ️
Macs Fan Control Application (/Applications/Macs Fan Control.app)
Solar Service Application (/Users/[redacted]/Library/Application Support/Logitech/SolarService/Solar Service.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WD Quick View UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 2.0.2f2 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.2.4 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
DivXBrowserPlugin: Version: 1.4 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 9.5.5 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Microsoft Mouse Support
MusicManager Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Data: Disk size: 319.21 GB Disk used: 89.17 GB
Destinations:
Passport [Local]
Total size: 499.76 GB
Total number of backups: 25
Oldest backup: 2014-05-10 16:56:40 +0000
Last backup: 2014-11-14 17:38:44 +0000
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 89.17 GB X 3)
Top Processes by CPU: ℹ️
3% WindowServer
1% Google Chrome Canary
1% coreaudiod
0% systemstatsd
0% ps
Top Processes by Memory: ℹ️
174 MB Google Chrome Canary
84 MB Google Chrome Helper
64 MB mds_stores
52 MB Finder
45 MB iconservicesagent
Virtual Memory Information: ℹ️
3.02 GB Free RAM
1.69 GB Active RAM
317 MB Inactive RAM
753 MB Wired RAM
8.69 GB Page-ins
156 MB Page-outs
I hope to hear from anyone even to knock me in the head, lol. Thanks in advance and I'll be around trying to figure this out.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 1848501757 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 4136085286 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' 's/^.+: //p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit sudo\ smcDiagnose );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D13 40 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Very slow broadband and connection keeps dropping
Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong -
Log in issues and getting worse
My Mac has a clean installation of Leopard; it wasn't an upgrade, and was from the official DVD. Since then I've installed iLife and Firefox, and everything else is user data (pictures etc.)
Since installing the 10.5.4 upgrade it became horribly unstable. Firefox especially crashed every few minutes, and iMovie and iWeb weren't much better. Having no idea why or what to do I continued to battle on.
Then I was using FrontRow to listen to some music when it unexpectedly crashed - completely froze. I couldn't do anything so after waiting for some time I had to hard reset using the button on the front of the tower.
Then, on reboot, after logging in it started to load the desktop then went straight back to the login screen, then froze with the spinning coloured circle. I managed to get into safe mode and changed a few things (removed the desktop picture and set stuff back to default) but that didn't help at all.
So I booted from the DVD and restored the full system from Time Machine (archives are on an external disk) for 12-hours before Frontrow crashed. Now when I boot I get a blue screen and a corrupt login box. Typing user name and password just returns me to the blue screen. It will no longer boot in safe mode (well it boots to the login screen but then when I log in it just returns me to the log in screen again) so the restore has in fact made things worse.
I only recently came across from the PC and I've no idea what I'm doing in all honesty - can someone advise anything please as this is getting very depressing! I migrated to Mac as I was told 'they just work'.
Many thnaks,
Rob
Message was edited by: rpr1000*I'm baffled as to how a full restore from a much earlier time can still have the same issues.*
There are several very good possibilities - a program or driver that's incompatible with your computer or a munged installation or configuration file top the list. Another possibility is that TimeMachine itself is the culprit - or at least the backup it has made. For that matter, unless you take the time to use your computer a while before you perform the TimeMachine restore, you can't even be certain the computer is stable. It could be a hardware issue.
I know you hate the idea but wipe the drive and reinstall the OS one more time and take the time to do some troubleshooting at each step. Disconnect everything from the computer but the mouse and keyboard - and Ethernet cable if that's how you connect. Don't perform any software updates & don't do a restore. Just surf the net for a bit. In fact, use this time to check out whether there are any new updates to the software, printer, and other peripherals you may use. (This may be the root of your problems.) If the computer is stable then go on and perform the Apple software updates. Again, take some time to make sure the computer is stable. If it is, connect your peripherals and install the drivers - make sure they are the latest you can find. Again, test the computer for a bit.
Remember, after every reinstall & restore you've been left with an unstable computer. At this point, I don't think you can trust TimeMachine - not for your applications anyway. Rather than performing an automatic restore, I recommend that you manually copy your data - and just your data. Copy the contents of your Documents & Pictures folders from the TM backup. If you must get your mail and bookmarks, don't grab the entire Library folder, look inside and get just those files. Using TM for your data shouldn't create any instability - and if it does I'm running for the hills!
Reinstall your software manually one at a time and test. This sounds onerous but there are three basic possibilities: your computer has a hardware issue, your original installation of OS and/or software had an issue, or there's some program gumming up the works. Taking it slow gives you the best possibility of determining what the problem is. -
Slow broadband and confusion from tech helpdesk
Hello,
I am getting pretty slow broadband, so I emailed BT technical support to get help. A chap phoned me at teatime and siaid I should be getting ~14Mbps, but then a friend came over, so I ended the call and called back 0800 111 4567 just now.
I am getting speeds of 0.7Mbps (measured several times on various speed checkers), but the BT broadband site (www.productsandservices.bt.com) estimates I should get ~17Mbps. It says I should be able to get this speed "Now". The lady I spoke to at tech support said that I will only be able to get this speeds "in a few months when the exchange is upgraded to fibre-optic cables". Which wasn't mentioned on the webiste...
At first she offered me a new router as my Voyager 2091 is 5 years old, but then said the couldn't since my speeds were in excess of 500kbps and claimed it wouldn't make any difference due to the exchange.
Anyway I got the following output from speedtester.bt.com:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
Download Speed
637 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 637 Kbps
For your connection, the acceptable range of speedsis 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1151 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.65:22.76:67.67 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload Speed
947 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 947 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1155 Kbps
Can you advise if I am really limited to 750kbps until such time as the exchange is upgraded? In any case I am minded to switch to Plusnet who would at least give me a free new router along with slightly cheaper broadband...
LMK if I can provide any further helpful info. Thanks in advance.
Solved!
Go to Solution.Plus here is the broadband line info from the Voyager Configuration Manager
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Fast
Line Up Time
07:02:24:21
Line Coding
Trellis On
Line Up Count
3
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
1151 Kbps
1155 Kbps
Noise Margin
30.2 dB
6.6 dB
Line Attenuation
22.5 dB
9.1 dB
Output Power
0.0 dBm
11.8 dBm
MSGC (number in overhead channel data)
60
12
B (number of bytes in Mux Frame)
35
35
M (number of Mux Frames in FEC Frame)
1
1
T (Mux Frames over sync bytes)
1
4
R (number of check bytes in FEC Frame)
0
0
S (ratio of FEC over PMD Frame length)
0.9730
0.9897
L (number of bits in PMD Frame)
296
291
D (interleaver depth)
1
1
Super Frames
38212061
38212059
Super Frame Errors
5
0
RS Words
0
0
RS Correctable Errors
0
0
RS Uncorrectable Errors
0
0
HEC Errors
2
0
OCD Errors
0
0
LCD Errors
0
0
ES Errors
0
0 -
Firefox constantly hangs, not responding extreamly slow loading is getting worse
firefox is continuosly hanging in every way posible, my OS is vista have the latest version of fire fox installed, but has been getting gradually worse and worse since approx May, it had done this before but not to the extent it does now. firefox updated/installed the latest version (at that time) about 2xupdates ago, this is when the problems first started.
EG, i will be scrolling down through a page on ebay and for no apparent reason firefox will just stop responding, same thing on you tube when watching videos or searching, also pages are taking a really long time to load sometimes resulting in them not loading at all or loading a blank page. this to has increased in how often this happens. Am seriously fed up with this problem its driving me crazy.
== firefox new version was installedI'm having the same problem. I am running windows 7 64bit. FF is slow. painfully so. I've switched to Chrome and have no problems. FF just keeps getting worse it seems by the day.
-
Slow broadband and customer service
Is there a number I can call that does not end up with an Idian on the other end.
Am sick of constantly calling about slow speed and being told am getting 8meg when I'm only geting 2 to 0.85 meg
I want an engineer to come out in the evening when the problems start, but cant seem to get past the dam call centre.the CS is only number available there is no UK number
as pointed in september if you get an engineer visit and problem is on your side of the test socket then you will get a bill for £129.99 for the callout
you would be better posting the information previously requested and see if the forum members can help and failing that the forum mods
the information requested was
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Ipod not recognized either by mac or pc, slows down and gets ****** up
Hi
My Ipod (clic wheel version, 40 gig) is going crazy !! I've been plugging it on a mac and pc alternatevily every day, so maybe that's why? it first got frozen, showing the file with the exclamation mark, then sad ipod. It suddenly recovered so i can play music again, but my pc won't recognize it (usb or firewire doesn't make any difference), and start slowing down as soon as i plug the ipod in, and sometimes even egts frozen ! it does this sound meaning that a new harddrive has been connected, but it doesn't show on itunes or on the disk. i try to plug it into mac, same story, i tried to reinstall itunes, i tried to download ipod update from the internet, but nothing works. i still can play music on the ipod, but it's working REALLY slowly, does this weird sound, reset itself and shows file with exclamation mark... what can i do ? I'm desperate to lose my music, but i'd rather format it and get my ipod back to normal, thanksDoes the iPod still charge when you have it connected to either the PC or the Mac?
What if you try connecting the iPod to the PC or Mac in Disk Mode? Any luck there with it at least showing up as an externally mounted drive?
Putting iPod into Disk Mode
Have you looked at the dock connector on the iPod for signs of damage or debris that could preventing a proper connection?
With the iPod connected to the PC, run a device connectivity test and post the results.
iTunes for Windows: Device Connectivity Tests
B-rock -
ff4 generally slower loading and loading pages.
same problem here for the past two days till this morning when I created a new profile and removed ALL addons from the default profile. With the new profile with NO addons, I got to the sites with video that I had problem with and flash player did work.
Now, I only have three addons that have not created the problem; adblock, flashgot, and flashblock.
Create a new profile and check it out. -
Very Slow Broadband and Poor Customer Service
Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Incredibly slow broadband and fed up with call cen...
Hi all,
My broadband was fine up until a week or so ago but recently it's been crawling along at a snail's pace. I ran speedtest.net and got 0.36 mb/s up and down. Usually it's above 5.
I've gone through the BT Broadband "Wizard" which didn't help at all - I followed all the steps and it didn't change anything.
I then called the BT Call Centre... it was an ordeal and after the whole debarcle it still wasn't fixed! They called the house today and my dad answered and when they asked "is the internet working?" he said "yes" as... it was. Just REALLY slow (which he didn't realise).
I'm not using a BT router, I'm using a Belkin one and I've updated the drivers.
Any ideas?! I really don't want to call them again as it's so tedious and pointless!I don't know what you mean by my adsl stats from my router. I assume you mean this information:
Internet Settings
ADSL Status
Connected
Data Rate Down/Up
573Kb/448Kb
WAN MAC address
00-11-50-80-07-59
Connection Type
PPPoA
Subnet mask
255.0.0.0
Wan IP
86.178.***.***
Default gateway
217.32.147.0
DNS Address
62.6.**.***
I went to that website. The first time it didn't get onto the user auth. The second time I got this:
...not sure what to do now...
ADSL Status
Connected
Data Rate Down/Up
573Kb/448Kb
WAN MAC address
00-11-50-80-07-59
Connection Type
PPPoA
Subnet mask
255.0.0.0
Wan IP
86.178.180.141
Default gateway
217.32.147.0
DNS Address
62.6.40.178
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