Destiny Limited Edition Pre-order and My Best Buy

If you pre-order Destiny on any console, you get a $10 certificate. Does this apply to the limited edition version as well?

Hi sbauer318,
With the recent additions of the Limited and Ghost Editions of Destiny, it’s no surprise there would be questions about your My Best Buy benefits when pre-ordering the different versions! Like everyone else, I’m pretty excited to check out Destiny, although I only went with the Standard Edition. I’m beginning to wonder if I should have splurged for at least the Limited Edition.
To answer your question, yes, the Limited Edition should also apply to the $10 My Best Buy Reward Certificate bonus when pre-ordering with Best Buy. To my knowledge, all physical versions of Destiny, including the Ghost and Limited Edition, qualify for the promotion.
If you’re yet to get your pre-order in, I’d suggest heading over to the Destiny page on BestBuy.com and doing so while the Limited Editions are still available! Also, please feel free to let us know if you have any other questions.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Destiny Limited Edition Pre-Order Bonus $10 Issue

I pre-ordered Destiny 2 months ago online for in-store pickup. Went to the midnight release and was told that they didn't have my game (Destiny XB1 LE). I went home, called bestbuy.com and asked what was going on. She said it showed in store, and to pick it up in the morning. Go back in the morning of release day and am told that they were shipped 360 LEs by mistake and that no other store anywhere had a limited edition. I go back at the end of the week and ask what is going to be done - they initially say nothing. The manager then gets on the phone and starts calling stores - lots of stores - and finds a copy and has it shipped in. When I go to buy it, they cancel my pre-order and ring it up under a new transaction (i.e. no $10 in points). Could I still get my $10 in points?
Thanks,
Chris

Hi cficare,
Thanks for pre-ordering and purchasing your copy of Destiny with us! I was glad to read that the staff at your local store was able to help you find a solution, despite the initial version mix-up.
In order to guarantee you receive the $10 pre-order bonus certificate, the rep who assisted you should have fulfilled your initial order and then processed an exchange if necessary. Cancelling the initial order prevents this from occurring, so I'd be glad to see what can be done to assist you.
Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
Solved!
Go to Solution.

Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

No

Can I cancel my iPhone 6 plus pre order and still keep my upgrade?

We pre ordered the phone on 2 month contract upgrade, but now we want to cancel the pre order. The phone still hasn't shipped yet, it's supposed to ship out by the end of the month, so can we cancel the pre order and still keep the upgrade for a different phone?

ba1696,
Ordering a new phone and being able to purchase one at any time is certainly exciting. If you purchase a new phone and have not received it,you most certainly can cancel the order and keep your uprgade date the same. Was there any particular reason you were wanting to cancel the order for the iPhone 6? Was the order placed online or over the phone? We have all of the options available for you.
CandiceH_VZW
Follow us on Twitter @VZWSupport

The Diff Between Pre-Order and Reserved

Pre-Order:
You walk into the store between the 24th and the 1st of July and walk out with an iPhone 4.
Reserved:
You stand in line after all the pre-order people have gotten their iPhones (or if they don't show up, their phone is held for 7 days) and any extra phones are given to you, in a first come, first serve of the people who reserved. You are not guaranteed to get one.
No Pre-Order or Reserve:
You get dibs on the phone after all the reserve people have gotten their phone.
End of story. Please stop asking.

Sorry, that doesn't make any sense. I mean, I get that a lot of people don't know there's even a difference between "pre-order" and "reserve", but why would "reserve" people have to wait until after all the "pre-order" people get their phones? The Apple store employees know not to give away the pre-order phones, I'm assuming they're pulling from a different "pile".
And there have been a few people on here who have said that Apple employees assure them there is an actual phone with their name on it. Difference is, their phone isn't programmed to their account yet and the reservation expires at the end of the day (as opposed to pre-ordered phones which expire after 7 days.) Not that the Apple store employees know all, they sure didn't today, but if it's a consistent answer like this, I'm inclined to believe them. Also, then, what's the point in telling the reservation people to come at 7AM if they're not even going to start giving them out then?

Album wont download after i pre ordered and paid.

I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

Hello, Rachel.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

$10 Rewards for Destiny pre-order and $10 Bestbuy Giftcard with Evil Within pre-order

I have yet to receive either of these. I understand my Destiny purchase still says pending (although I received my $10 rewards for Madden 15 within a week of me picking up purchase). When should I receive the $10 rewards certificate?
Also, I pre-ordered Evil Within months ago and I see now that anyone that pre-orders get a $10 giftcard. Shouldn't I still get this?
If anyone can help and correct this, it would be greatly appreciated. My member # - (removed per forum guidelines)
Thanks!
Brandon

Not a problem!
Whenever a BestBuy.com order is cancelled (or returned), any funds held for that order are automatically refunded to the original form of payment. This process typically takes 2-3 business days for gift cards, while reward certificates are applied back to your My Best Buy account in the same length of time. For debit and credit cards, the exact timeframe required before the funds are available again is dependent on the card's issuing bank.
If you no longer have the original gift card, then we can issue a replacement with the remaining balance. To request a replacement, simply give our gift card support team a call at 1-888-716-7994 or leave us a message in the BestBuy.com board. Additional info on gift cards can also be found here:
BestBuy.com > Help Center > Gift Cards
http://bbyurl.us/GiftCards
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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The Witcher 3: Collector's Edition Pre-order

I went in to my local Best Buy yesterday to pre-order about half a dozen games that are upcoming and the first one on my list was The Witcher 3: Wild Hunt Collector's Edition for PS4 (SKU 7280019). However, the employee was unable to locate it in the system and the SKU wasn't showing up so I was unable to pre-order the item.
My issue lies in the fact that if I pre-order online, I have to pay in full today, as opposed to placing a deposit on my item and picking it up from the store. I really want to pre-order this Collector's Edition by just placing a deposit like I can and did with everything else.
Any help is greatly appreciated!

Hey wpxggmr17,
Thanks for your interest in pre-ordering the collector's edition of The Witcher 3: Wild Hunt with us! I haven't played either game in the series so far, but I've heard good things about them both.
I realize this may not be the answer you were hoping for, but it's my understanding that all available inventory of all three collector's editions (PC, PS4, XBox One) has already been allocated. Since collector's editions are also usually limited quantity items, it's unlikely that we'll receive any more. The best advice I can give would be to keep an eye on BestBuy.com and follow up with your local store the closer we get to the game's release date for updates.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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I canceled a pre-order and now my reward certificate isn't showing up?

I pre-ordered Destiny for the Xbox One and canceled my order. I paid partially via credit card and the rest with a $15 reward certificate. It's not showing up on mybestbuy.com now, was my reward certificate voided when I canceled???

Hi plus1zero,
It looks like you cancelled your pre-order today, so you should see the certificates point value ($15 = 750 points) repost to your My Best Buy™ account within 3 to 6 business days. If you do not see those 750 points repost to your account by 9/8/2014, then please send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button within my signature.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Destiny Vanguard Armory Pre order bonus

Bungie recently revealed that when you pre order Destiny you receive access to the vanguard armory. When I went to check the Destiny page at Best buy.com, there was no mention of it. Will people who will or have pre ordered Destiny receive this content.

Hello Kkuckowicz,
There have been a number of exciting announcements from Bungie this week related to Destiny and the Vanguard pre-order bonus is one of them. This bonus is actually a national offer, which means all pre-ordered copies of the game will include the bonus with the game. Copies pre-ordered through Best Buy will have this as well and we hope to have that information included on our page before too long. For any future updates on Destiny, please feel free to keep an eye on our post here.
Thanks for posting and please feel free to let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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Persona Q Premium Edition pre-order issue

Hi,
I pre-ordered 2 copies of Persona Q Premium Edition, but when I view the product page for it in my order history, it shows me the description for the standard edition. It's the same issue many other people are having. I'm wanting to know what can be done about this issue.
Thanks

Hi nubtarts,
When this title was initially made available for pre-order on BestBuy.com, the standard edition was incorrectly listed as the Wild Cards edition. The SKU number was correct though, and our merchant team has since made sure SKU #7377002 properly reflects the standard edition online.
I've sent you some additional information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Thanks for reserving your copies of Persona Q: Shadow of the Labyrinth with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Day one edition pre orders

When will the day one edition for Sunset Overdirve and Forza Horizon 2 Be available for pre orders?

Hello AzGoat,
Both Sunset Overdrive and Forza Horizon 2 look like great games and are currently available for pre-order. I see it doesn’t indicate it in the description yet, but the versions we currently have listed are the Day One Editions, however it is just the Xbox One version for Forza Horizon 2. We’re in the process of updating them to call out that they are the Day One Editions and should hopefully have that completed soon.
Thanks for reaching out through the forum and please let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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Titanfall Collector's Edition Pre-order has disappeared from my account!!

Hello,
I recently went in to check on pre orders that will be coming out soon, that I have reserved over the past few months and discovered some errors. There are 2 seperate pre orders that are completely missing from my account that were on it before hand. One was for South Park The Stick of Truth collector's edition(which I did in the Henrietta, NY store), and one for the Titanfall Collector's Edition for Xbox One(at the Greece,NY store). Unfortunately I do not have my receipt for the south park pre-order so I figured you cannot assist me with that one, So I went through and did that one again online. I do however still have my Titanfall receipt, and it is completely missingfrom my rewards account. I also preordered Infamous Second Son the same day as Titanfall and that is still on my account, so I do not understand why the one is missing. I did do a missing rewards point claim on it but no word back on that after 3 days. I can provide order number, and a screenshot upon request.

Good afternoon oldboy26, and thank you for reaching out to us on the forum,
From my side, I can see your pre-order for Titanfall, but not South Park: The Stick of Truth. Being that points are not awarded until a pre-order has shipped or been picked up, it is common for a pre-order to not appear within a member's My Best Buy™ account. Once the games have officially been released, you should see points post to your account within 20 days. If you qualify for points and for some reason they do not post within about 20 days, then let us know and we will make sure they are added to your account.
To ensure your South Park pre-order is still active, please send me a private message with any and all details you may have regarding the pre-order. Do you remember when you placed the pre-order? How did you pay for the pre-roder. Basically, any information you can remember. You can send a private message by clicking on the blue button located within my signature.
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
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Destiny Limited Edition Pre-order and My Best Buy

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