Destiny Limited Edition Pre-Order Bonus $10 Issue

I pre-ordered Destiny 2 months ago online for in-store pickup. Went to the midnight release and was told that they didn't have my game (Destiny XB1 LE). I went home, called bestbuy.com and asked what was going on. She said it showed in store, and to pick it up in the morning. Go back in the morning of release day and am told that they were shipped 360 LEs by mistake and that no other store anywhere had a limited edition. I go back at the end of the week and ask what is going to be done - they initially say nothing. The manager then gets on the phone and starts calling stores - lots of stores - and finds a copy and has it shipped in. When I go to buy it, they cancel my pre-order and ring it up under a new transaction (i.e. no $10 in points). Could I still get my $10 in points?
Thanks,
Chris

Hi cficare,
Thanks for pre-ordering and purchasing your copy of Destiny with us! I was glad to read that the staff at your local store was able to help you find a solution, despite the initial version mix-up.
In order to guarantee you receive the $10 pre-order bonus certificate, the rep who assisted you should have fulfilled your initial order and then processed an exchange if necessary. Cancelling the initial order prevents this from occurring, so I'd be glad to see what can be done to assist you.
Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Destiny Limited Edition Pre-order and My Best Buy

If you pre-order Destiny on any console, you get a $10 certificate. Does this apply to the limited edition version as well?

Hi sbauer318,
With the recent additions of the Limited and Ghost Editions of Destiny, it’s no surprise there would be questions about your My Best Buy benefits when pre-ordering the different versions! Like everyone else, I’m pretty excited to check out Destiny, although I only went with the Standard Edition. I’m beginning to wonder if I should have splurged for at least the Limited Edition.
To answer your question, yes, the Limited Edition should also apply to the $10 My Best Buy Reward Certificate bonus when pre-ordering with Best Buy. To my knowledge, all physical versions of Destiny, including the Ghost and Limited Edition, qualify for the promotion.
If you’re yet to get your pre-order in, I’d suggest heading over to the Destiny page on BestBuy.com and doing so while the Limited Editions are still available! Also, please feel free to let us know if you have any other questions.
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Bungie recently revealed that when you pre order Destiny you receive access to the vanguard armory. When I went to check the Destiny page at Best buy.com, there was no mention of it. Will people who will or have pre ordered Destiny receive this content.

Hello Kkuckowicz,
There have been a number of exciting announcements from Bungie this week related to Destiny and the Vanguard pre-order bonus is one of them. This bonus is actually a national offer, which means all pre-ordered copies of the game will include the bonus with the game. Copies pre-ordered through Best Buy will have this as well and we hope to have that information included on our page before too long. For any future updates on Destiny, please feel free to keep an eye on our post here.
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Hey again Segura,
Thanks for reserving and purchasing your copies of Call of Duty: Advanced Warfare, Sunset Overdrive, and Forza Horizon 2 with us! I hope you're enjoying each game so far.
I've had the chance to review your account and it looks like at least one of your pre-order bonus certificates (for Sunset Overdrive) may not have been awarded since your initial order was returned + repurchased at the time of pickup. I've addressed that issue, so you should see record of that certificate sometime in the next 2-3 business days. The other certificate for Call of Duty: Advanced Warfare should post within a similar timeframe, so make sure to keep an eye on BestBuy.com for updates.
As far as Forza Horizon 2 is concerned, remember that this game was not eligible for our Get $10 program. Instead, customers who pre-ordered and purchased this title were to receive a $10 Xbox Live code via e-mail within 15-20 days of shipment or pickup. If you still haven't received your code though, then you'll want to send a message to our Gaming-BBY inbox with the following information:
Message Subject: Game Title & Platform
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• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
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Hi, I am wondering if Best Buy will have the limited editions of these two 3DS games: - Etrian Mystery Dungeon - Shin Megami Tensei: Devil Survivor 2 Record Breaker Atlus announced pre-order bonuses for them recently but the bestbuy.com order pages for these two games don't mention the pre-order bonuses or if the pre-orders are the limited editions. Thanks.

Hello arctic00,
Thank you for reaching out and your interest in pre-ordering these games with us! You can view our most updated information about these items and their bonuses by clicking here and here. Please continue to check the links for any updates about offers and product availability.
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If a qualifying title is preordered on two separate consoles, does the pre-order bonus apply to both since they are differnt skus or just once?
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Solved!
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Hi streammylife,
Good question! Pre-order bonuses are limited to one per account per gaming title. This means you would only be eligible to receive $20 in reward certificates regardless of the number of copies of Wolfenstein: The New Order you reserve -- even if those copies are on different consoles.
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Hi crabydl1,
Thanks for being a My Best Buy member, and thank you for inquiring about our gaming pre-order offers.
We are happy to provide our guests with a number of pre-order incentives that can help reward their patronage. These offers can include our "Get $10" offer for all My Best Buy members ($20 for Wolfenstein), in-game exclusives, exclusive box-art or steelbook cases, and of course 20% off all new games for our Gamers Club Unlocked members.
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I pre-ordered NBA 2K15 for the playstation 4 and my transaction has showed up on mypoints and it doesn't show that I recieved my 500 point pre-order bonus for the game. When I pre-ordered destiny the 500 points were there in my pending transactions after I had picked my game and this time for NBA 2K15 it is not there. How do I get my 500 point bonus? Thank you for your help.

Hello Ecential,
I hope you’ve been enjoying NBA 2K15 and I appreciate you pre-ordering and purchasing your copy at Best Buy. The Get $10 promotion is certainly a great incentive for pre-ordering with Best Buy and your concerns are understandable if you’re not seeing the points yet. However, you should have nothing to worry about here!
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We aren't able to provide information on upcoming program changes, offers, or sales events, so the best advice we can give would be to keep an eye on our Get $10 offer page for updates. New titles are added on a regular basis, so make sure to check back often.
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No "Victory can be Pre-Order Bonus" not showing up?

I've pre-order quite a few games from your $10 in Rewards Points promo. I'm just writing to say that two games I pre-ordered and picked up have the base points applied but when I look at the details there is no mention of the 500 bonus points. The games are Halo Master Chief Collection (ordered on 8/12/2014) and Assassin's Creed Unity (05/05/2014). These were both placed on BestBuy.com. If you could give me some clarification on this issue, I'd appreciate it.
Thank you

Hello hollywoodhags,
I wouldn't worry just yet! It can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed on BestBuy.com on/around the date you placed your order. If you don't see record of your bonus certificate after that 15-20 day window has passed, let us know and we'd be glad to look into the situation on your behalf at that time.
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Hi IFlyRC80,
Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. We also recently changed how My Best Buy account details appear on BestBuy.com in order to streamline user experience for the Thanksgiving shopping season, as Derek-BBY explained here. I'd be glad to look into this situation on your behalf though, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Midldle Earth: Shadow of Mordor - Pre-order Bonuses?

Hello!
I recently got off the phone with a Best Buy representative and wanted to confirm what was said is true. I was late on jumping on the order ship for Shadow of Mordor. I was planning on pre-ordering, but was waiting for confirmation on which is the "better" version (PS4 vs Xbox One, resolutiongate continues!). As a result, I didn't "pre-order" and ordered it today.
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I'd confirm it myself, but it appears the My Reward Zone site has changed and you can no longer see pending points.
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Solved!
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Hi beflatline,
Like Kinsella5 mentioned, pre-order bonuses are typically only available to customers who reserve an eligible item prior to its release date and subsequently purchase it. I'm not personally aware of such an extension being offered, so I'd have to say the rep you spoke with was mistaken.
That said, I've sent you some information. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Thanks for purchasing your copy of Shadow of Mordor with us! I've been thinking of picking it up myself, so hope you're enjoying the game so far.
Aaron|Social Media Specialist | Best Buy® Corporate
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So I want to Pre-Order Shing Megami Tensei Devil Survivor 2 and it does not confirm the bonus with the Soundtrack, Decal set and the collectable box. Other reatailers like Amaon and Gamestop does however. I was wonderong if I Pre-Order the game from here, will I get the bouns?

Hello Alex420,
Looking to upgrade Devil Survivor 2, eh? Great choice; we'd be happy to have you get your copy from Best Buy!
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Hello Halo4life,
I am sorry to hear that your pre-order was cancelled. Regrettably without a pre-order placed before Castlevania: Lord of Shadows 2 released, we will not be able to supply you with the pre-order bonus. I'm sorry you weren't able to attempt a pre-order before yesterday, but I hope your next pre-order experience at Best Buy goes much smoother for you.
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Destiny Limited Edition Pre-Order Bonus $10 Issue

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